Homenfun Menorca Cala en Blanes

To say the least, there was a lack of air conditioning

There were 10 of us and it didn't have cooking facilities for 10. (Booking was made for 10) It didn't have air conditioning and although we knew it ahead of time it was quite hot and that would be a point to improve facilities . In addition, it rained for two nights and the room was flooded, we had to get up to collect all the water, because there was not enough sewage in the courtyard. As for the attention received by the person responsible for receiving us, it left much to be desired. We agreed to check in online and he agreed to call me at a certain time and after two hours he had no news of this person. And so far, after 4 hours, we have not been able to contact her to agree. Also, when we checked out, he told us that we had to pay the fees and other expenses immediately, and if we didn't, he wouldn't give us the address of the apartment. This requirement was not in the conditions that were sent from Booking, and the only thing that was said there was to make a transfer with prior notification to the bank. We had to call this person, and after much insistence, he agreed to do the translation in this way, and then not immediately. And as for instructions on how to get there, when she sent us the video and the address, she told us in some peculiar ways not to call her at the time we arrived if we couldn't find the apartment because the GPS would take you to the door (something wrong as we had 3 different GPS's and none led us to the door) and asking people in the area they didn't know the number. They should include a small map of the area so that it can be seen that this is an urbanization and that there are several houses inside. We're waiting for answer.

Service received. Morgana made us wait 1 hour at the airport to check in and the maximum time to leave was 10:00, without any negotiation. There was also not enough toilet paper for days of stay or hot water.