Apartment Krasnopolyanskiy

When booking, the price increases by 30%, when it is no longer possible to cancel. Fee for linen and cleaning. However, they laid the linen themselves and removed other people's hair from it. Dust in bathrooms Big bail Faulty digital lock. Didn't open from outside, ruined evening as a result. The representative of the owner, Olga, at first offered to call her for any questions, but when asked for help with the lock, she replied that she could not come and help, the lock worked when it was handed over, and it was probably we who broke it. Offered: * climb through the balcony (10 flights at a height of 6 floors), * come to Sochi for a key (50 km) or send a courier - at our expense * settle somewhere until tomorrow * and in general this is not for her, call the owner (out of reach) After an hour of persuasion, she sent the usual key. It didn't work. We got into the room by night thanks to a pro-climber who happened to meet in the corridor (thanks to him!). By the way, the LCD is not guarded, this trick can be repeated by any craftsman from the street. The next day, again suspicions of a breakdown of the castle, refusal to repair in our absence (so what, what do we have plans), a proposal to leave the door open for a day. It was difficult to contact the owner, they explained the problem from scratch. He somehow had an effect on Olga, by the evening the castle was repaired. But they did not change, and did not say what happened to him, be careful! And further. There was a ceramic coffee pot in the room, from which the handle bounced off during use (crack?). Well, no one was scalded. They left it in a conspicuous place, but in a hurry (Olga was 20 minutes late) they did not say this. The next day we received a message - not an apology for everything that happened. No. Claim for a coffee pot. Olga, if you are reading, please evaluate the damage, we will pay. Total. Instead of being hospitable and helpful, we were made to feel like we were a hybrid of a pesky fly with our problems and villains breaking good locks. The owner himself never called and made no attempt to compensate for the inconvenience, only a formal “sorry” in WhatsApp. We do not accept such apologies.

Some moments of cleanliness made discomfort during the stay: dirty pillows, dirty trash can, cobwebs behind the bedside table in the bedroom

The gas cylinder valve needs to be adjusted.