Trichada Tropical

Do not book this villa! We settled as a family with children in a hotel in Phuket, but decided to diversify our vacation and decided to stay for 4 days in a villa with a pool. The settlement takes place without the owner of the villa. He sent us login details. But when we arrived to check in, we were shocked ... the photos show a completely different villa. There was one old broken sun lounger and a rusty broken grill by the pool. There was no table with an umbrella or chairs. There was also no advertised microwave oven, which was important to me, so I had the need to warm up the children's food. The furniture also did not match the photos, cheap furniture made of chipboard and faux leather, half of the lights in the villa did not work, as well as much more ... we immediately wrote to the owner of the property, but he did not answer us for several hours ... we wrote to Booking.com guest support, we were asked to send photos confirming the discrepancy with the declared one - we sent it, Booking promised to help resolve the situation and contact us, but no one else contacted us. We requested free cancellation on Booking which should have been answered within 48 hours but also went unanswered. We had to live in this villa… it was a negative experience of booking accommodation through Booking, now we know that this is a big risk and Booking will not help in any way. Do not book this villa! We settled in a hotel in Phuket as a family with children, but decided to diversify our vacation and decided to live 4 days in a villa with a pool. Check-in takes place without the owner of the villa. He sent us the login details. But when we arrived to check in - we were shocked ... the pictures show a completely different villa. There was an old, broken deck chair and a rusty, broken grill by the pool. There was no table with an umbrella or chairs. There was no declared microwave oven, which was important to me, so I had a need to warm up the food for the children.

The location is bad and the reception is not there. I came to the hotel at night because my flight was at night, and I booked and paid the amount through Booking. Unfortunately, upon arrival, the reception desk is closed, and security forces me to let us into the complex. Show me my reservation, confirm the payment, and despite that, to no avail. After that, I went and rented another hotel, and in the morning I returned to the hotel. Also, the reception desk is closed, and then a call to Booking. They reply to them, saying there is no reservation. The least of them is how there is no reservation, and the amount was withdrawn. Then they sent the villa number to the email, then we entered the complex, then the key, they sent the password to the email, and the key was taken and we opened the villa It is supposed to have a reception desk, and at least it has a computer. The reservation confirmation number and the password are entered, and all the person's data and the villa number are shown, and how to receive the key It is assumed that the amount of the lost day will be refunded It is assumed that the method of receiving the key will be changed, and a 24-hour front desk will be set up If I am not compensated for the day that went to me I will send the name of the villa and the bad interview in all means of communication