Appartement 5 pièces à ISOLA 2000

Sheets and towels were extra and it was hard to see in the ad.

We booked for 10 days. When we arrived, the cleaning was not done properly: greasy stains in the kitchen, smells, soiled linens, and yellowish pillows, which are so dirty and smell of the sweat of the previous tenants!!! the ground is dirty... Dishonest owner: we bought sheets for 100€ (5 people) with sheets that smelled bad and some were stained with blood... We just asked the owner to send someone to clean and provide us with other sheets or refund us 100 euro, but she (Catherine) refused!!! She asked us to leave if we are not satisfied. When we left, we cleaned up, but Joseph, who is doing the inventory, received instructions from Katherine (manager) not to return the deposit check for 1000 € to us!!! Joseph verbally attacked us and called us a pain in the ass. Also, he lied by saying that we called him all the time when we only called him the next day to let him know that we don't want dirty sheets and to report the apartment being dirty. He refused to change the sheets or refund us 100 euros and do the cleaning… We called the gendarmerie to collect our deposit (check for 1000 euros) because Joseph refused to return it to us and wanted to mail it to us!!! In short, dishonest staff and liars.

Dirty apartment, soiled and very dirty pillows and blankets, dirty doors, oven full of crumbs, when we arrived, the dishwasher was not empty. A table is, in fact, a work plan, it is impossible to eat more than 5 at a time. Very poor quality of exchange with the owner. Indeed, the day after our arrival, we were asked to post a security deposit of 1200 euros, which was not reported at all in either the advertisements or our email exchanges. Therefore, the person who met us came back to demand this check from us, threatening to force us to leave the premises if we did not give this bail! Remain spoiled by the reaction of the host who did not honor his commitments and who never admitted wrongdoing or even apologized, as well as the person who gave us the keys because he returned multiple times for a stay of only 3 days. Information for the following tenants: despite the fact that the concierge admits that the bed linen is dirty (after 3 months of imprisonment and a period of deconfinement), he did not change it between two leases, having no time to wash ....