Villa 704

In accordance with the concluded agreement, we purchased accommodation in the Villa 704, which, as it turned out, having traveled 1400 km, does not exist at the address indicated in the agreement. We lost 2 hours searching for an object by calling the booking and using the number indicated in the Vila 704 offer, we were given GPS data. We went to the indicated place and it turned out that the object is called Villa Katarina at a different address than the one indicated in the offer and the concluded contract. The property “Katarina” did not meet the conditions contained in the offer presented on the booking page under the name “Villa 704”. Hopeless location everywhere (shop, sea, restaurants, etc.), No coverage, no Wi-Fi, no satellite TV. , air conditioning only in the living room, 1 4 bedrooms on the ground floor, no air conditioning at temperatures above 30 degrees C, and this is what we wanted most when choosing an offer. If we knew that we were going to spend a vacation at Villa Katarina in a hopeless place, we would not have bought this vacation. To date, we have not received a response to the complaint that we filed by phone on August 1, 2020 (the record is in our possession). I believe the booking did not do due diligence when checking this offer - Villa 704 does not exist !!!!!!!

The kitchen equipment was incomplete, there were only 6 teaspoons and 7 knives, which is not enough for a holiday home for 8 + 2 people, we booked a house for 9 people. There was no kettle, no kettle, no kettle. Unfortunately, some of the sockets in the house only dangled in the wall, dangled and needed repair (kitchen, bathroom, room). Unfortunately the lighting in all 4 bathrooms was only 50%. There was no clothesline, no clothes horse, I had to help myself. Unfortunately for the equipment of the house it is not specified that 3 beds are 1.90 m in size, which is a big problem for 8 adults.