Hotel
Prices from: $87

Guest reviews about Royal Cliff Grand Hotel - SHA Extra Plus

353 Phra Tamnuk Road, Pattaya, Chonburi, 20150 Pattaya South, ThailandShow on map
8.5 Very good
Price from: $87

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Rating

8.5 Very good 261 reviews
Facilities
8.6
Cleanliness
8.8
Comfort
8.8
Value for money
8.0
Location
8.3
Free WiFi
8.4

Guest Reviews

Grand Sea View Plus
7 nights
March 2023
Couple
Borja
5 Mar 2023
8.0
Only recommended if you attend a fair or convention in Pattaya

Unprepared staff and no English in most cases. Long waits in restaurants, cafeterias and room service. I found out at check-in that my Booking.com reservation did not include breakfast. Eating and drinking in the hotel is expensive. In my particular case, they gave me a room connected to another room and through the interior door you could hear everything. Feeling of little privacy

Grand Sea View Plus
2 nights
February 2023
Group
Mike
9 Feb 2023
10
Always Glade!

nothing

Grand Sea View Plus
3 nights
February 2023
Family
Marina
5 Feb 2023
7.0
a huge hotel in the outskirts for lovers of huge hotels and silence

design a la 90s the audibility in the rooms is just terrible (we lived in a superior room with a sea view) plastic sun loungers in 5*???!!! the interior of the room also added to the feeling that the hotel is time for renovation water pressure is very weak walk to the hotel is not reachable - only taxi

Grand Sea View
10 nights
January 2023
Solo traveler
Ekaterina
17 Jan 2023
8.0
overall good

I didn’t like breakfast, I didn’t like the fact that the street to the restaurants was only accessible along the coast, that is, it was impossible to walk through the post, I didn’t like that the Indian wedding took place for several days at the hotel, while the passage was limited

Grand Sea View
8 nights
January 2023
Family
Matchworld
9 Jan 2023
6.0
stay ok but it's complicated to communicate with the staff

The hotel is not very clean and the staff speaks very little English…ordering meals is complicated…the beach is much smaller than in the photos

Grand Sea View
1 night
December 2022
Couple
Valentina
1 Jan 2023
4.0
poorly

poorly

Grand Sea View
1 night
December 2022
Couple
Annika
18 Dec 2022
6.0
Nice for a couple of nights

so-so cleaning, pools close early, towels were missing at the pool in the evening

Grand Sea View Plus
4 nights
December 2022
Solo traveler
Chris120284
15 Dec 2022
10
Very good hotel

The air conditioning in the room was very noisy even on the lowest setting

Grand Sea View
2 nights
November 2022
Group
Maksim
21 Nov 2022
3.0
creepy old hotel

very old hotel, not adapted for a young modern person. It is not clear where the sockets in the room are, you need to get to them, the light switches are 2 meters from the bed and every evening the whole quest is to turn them all off. Hairdryer plug does not fit into the socket in the bathroom, dry your hair only in the room. Breakfast is expensive, not very varied and you have to go to another building!! it's just bullshit. Breakfast only until 10:30. it is necessary to have time to wake up, wash and walk to another building ... Room service is open until 22:30. If you want to eat at night, you will starve, because in the minibar there is nothing but alcohol. There is no shop or vending nearby. I do not advise the hotel, the only cool thing here is the pool.

Grand Sea View
4 nights
October 2022
Couple
Tomasz
16 Oct 2022
5.0
Not worth 5 stars.

Very slow service in the restaurant (waited 20 minutes for the menu), far from the pool, access to the city only by taxi, the service does not speak any English, when trying to order food, some items were not in the menu, the rooms and the hotel need renovation.

Grand Sea View Plus
7 nights
October 2022
Couple
Kevin
15 Oct 2022
9.0
Big
Grand Sea View
3 nights
August 2022
Solo traveler
Urara
19 Aug 2022
8.0
It was relaxing.

Facilities such as toilets are old

Grand Sea View
3 nights
August 2022
Couple
Donia
9 Aug 2022
9.0
5 family days

maybe the location is a little behind

Grand Sea View
10 nights
January 2022
Couple
Brigitta
26 Feb 2022
7.0
Overall ok but not great

Balcony and room are definitely too small

Grand Sea View Plus
2 nights
January 2020
Family
Xi
24 Feb 2020
9.0
Very good, I will choose this hotel next time~~~

no~

Grand Sea View Plus
8 nights
January 2020
Couple
Дмитрий
28 Jan 2020
7.1
Very noisy. There is no soundproofing. Even though we asked for a quiet room. Slots in the entrance doors with a finger. Glass toilet doors
Grand Sea View Plus
15 nights
January 2020
Couple
Global
21 Jan 2020
10
A sensational and dream place for a holiday at a reasonable price in relation to the quality.

I have no objections

Grand Sea View
3 nights
January 2020
Solo traveler
Pierre
18 Jan 2020
9.0
Hollywood style

Scale of the hotel Full it must be awful Insufficient Wi-Fi Prisoner of the restaurants

Grand Sea View Plus
11 nights
January 2020
Family
Natalya
15 Jan 2020
7.0
friendly staff

During cleaning they took bath towels and forgot to leave clean ones. Also in recent days they did not bring shampoo and gel to the room. Please install dryers for clothes on the balcony, especially since the place on the balcony allows the hotel not to turn into a hostel in the evening.

Grand Sea View
8 nights
January 2020
Family
Avgusts
13 Jan 2020
9.2
Luxurious relaxing stay.

Expensive breakfast, we didn't take it, it's not worth it. And they would open some kind of exit to these streets with shops through the hotel, so as not to perform miracles of hiking ...

Grand Sea View Plus
5 nights
January 2020
Family
Naser
7 Jan 2020
9.2
Family hotel

The disadvantage of taxis is a little expensive And the little ants (And the ant problem is simple Do not leave any food exposed at all, and you will not see ants) This means that the ant problem has a solution

Grand Sea View Plus
5 nights
December 2019
Couple
Whitelee
30 Dec 2019
10
If you want a real vacation, go here!

The only downside is that it's far from Walking Street, but it doesn't matter because downtown Pattaya is a place where you don't want to go out again once you go out, and because the Royal Cliff here is a tiring area to wander around.

Grand Sea View Plus
2 nights
December 2019
Couple
29 Dec 2019
10
Great resort!

The fly in the ointment is that the adjacent balcony can be seen

Grand Sea View
3 nights
December 2019
Couple
Tie
16 Dec 2019
9.0
Good and will come to live again

slightly out of place

Grand Sea View Plus
13 nights
December 2019
Couple
J
8 Dec 2019
10
See above.

We cannot indicate areas for improvement. It was just great.

Grand Sea View
2 nights
November 2019
Family
Herve
4 Dec 2019
10
Wonderful hotel staff at the top

Prepare a budget to leave the hotel and go to the city

Grand Sea View Plus
2 nights
November 2019
Solo traveler
Khaled
12 Nov 2019
9.6
excellent
Grand Sea View
3 nights
October 2019
Solo traveler
Xiaodong
6 Oct 2019
9.2
Excellent tourist resort

1. The hotel's SPA is very professional. It would be great if it provides outdoor massage like the brochure

Grand Sea View Plus
2 nights
October 2019
Group
Miran
4 Oct 2019
2.0
I was surprised by the hotel's unapologetic service and the staff who couldn't properly deal with room problems.

I called the reception because there was a problem with the bathroom blinds at the first accommodation I was assigned to, and an engineer and a person in charge came. Even though the problem is deeper than expected and the engineer is repairing it by tearing off the ceiling texture, The person in charge gave us no explanation of the situation. The engineer was just standing there watching the repair process with us. After about 10 minutes, I asked the person in charge how long it would take. They answered that they did not know Then I asked if I could change the room. They told me to call the reception directly and ask. A service in which the person in charge leaves the customer in the room with the engineers even though they themselves do not know how long it will take. First off, I wasn't too stupid. So I called reception and said, "I don't know how long the repair will take. Can I change the room?" asked, The receptionist asked me to change the person in charge again. Then, in the end, they were assigned to the next room again. In this process, 30-40 minutes have passed since I arrived at the hotel. In the process, I only heard a word of apology from the reception, I have never heard directly from the person in charge at the site or the staff who came up from the reception to say sorry. It was the service of the staff who doubted whether it was really a hotel. What's even more surprising is that the repairs were being made until I came back to the room an hour after dinner. I was once again disappointed by the staff who didn't do anything about it even though they knew it wouldn't end that simply. What makes me angry is not the situation where the bathroom blinds are broken, In such a situation, it is the staff and hotel service who leave the guest in the room to be repaired and do not say a word of apology. I was so absurd at the time that I didn't even think about taking a picture, and I regret it now. I haven't traveled much, and I've been through a lot of situations like this, but This was the first time a hotel has responded like this. I think it is urgently needed to train employees on how to deal with problems in the event of a problem.

Grand Sea View
6 nights
September 2019
Family
Sergei
28 Sep 2019
9.0
everything is fine in the junior suite, but in a simple bathroom, i.e. a toilet bowl

toilet bowl old bad flush

Grand Sea View
3 nights
September 2019
Couple
Minsu
20 Sep 2019
9.2
All I can say is the best...

doesn't exist!

Grand Sea View Plus
3 nights
September 2019
Couple
Penny
18 Sep 2019
2.9
Inconvenient, inconvenient, and priceless.

The reservation price does not include breakfast, and the price is not cost-effective at all. It's very inconvenient to travel, let alone take a walk, and you have to take a taxi to go to a convenience store, which is very inconvenient. Poor English at the front desk, difficult to communicate. The housekeeping didn't even wash the cups we drank milk from, and just covered the cups as service was complete. What kind of service is this? ? ? Bad bad bad, bad reviews of bad reviews. Unless you have a car in the local area, staying at this hotel is really inconvenient.

Grand Sea View Plus
7 nights
September 2019
Group
Vitalii
9 Sep 2019
10
Quiet green paradise

On our 14th floor, the foyer smelled of mold (I don’t know where, maybe from the ventilation). The toilet door in the room kept opening. In the bathroom and shower rooms, small rust stains are visible at the bottom corners. There is a hole in the floor near the bed.

1 night
August 2019
Couple
Anonymous
1 Sep 2019
9.6
Excellent stay

A bit out of the center, great location but you need to get a taxi or shuttle if you want to leave the hotel complex.

Grand Sea View Plus
2 nights
August 2019
Family
Yasuaki
19 Aug 2019
9.2
I would stay there again.

Because the facility is large, you can't go out and shop at a convenience store, and you will have to take a taxi to the beach! 200-300b is a short trip, but a taxi will be a little more expensive.

Grand Sea View Plus
1 night
July 2019
Couple
Yokdeonngeee
16 Aug 2019
9.2
I have a doctor to return.

The Royal Cliff Group's complex was so large that I had to walk for a long time to get to the commercial area next door. It would have been better if there was at least one convenience store in the complex. The dryer is too old... It seems that a larger and more powerful dryer is needed to match the size and reputation of the hotel.

Grand Sea View Plus
7 nights
August 2019
Couple
Mélissa
15 Aug 2019
8.8
Nice quiet hotel

The maids are too noisy in the morning. Excursions offered on the beach are too expensive for what was offered

Grand Sea View
3 nights
August 2019
Family
Yu
14 Aug 2019
9.2
Everything is very good. My mother even sent a cake for her birthday, but the sea in Pattaya is not too blue.

Expensive breakfast, inconvenient to go out, hope to have more shuttle bus

Grand Sea View Plus
1 night
July 2019
Group
Hajime
13 Aug 2019
8.3
I was generally satisfied

On the day, I changed the accommodation condition from not including breakfast to including breakfast, but when I went to the breakfast venue, it seemed that breakfast was not included due to a mistake in the procedure, so I explained and changed it on the spot. I got it. It seems that it depends on the time of year and the time of day, but the breakfast buffet seemed to be popular, and it was a little crowded, so I couldn't relax.

Grand Sea View Plus
1 night
August 2019
Solo traveler
Abdulaziz
6 Aug 2019
10
I recommend it to married couples especially

The location of the hotel is excellent, but you need a means of transportation if you want to shop or eat in restaurants

Grand Sea View
3 nights
August 2019
Family
Xiaomin
6 Aug 2019
10
Overall good 👍

is the breakfast is too expensive

Grand Sea View Plus
9 nights
July 2019
Solo traveler
Andrei
29 Jul 2019
10
Superb, an unforgettable experience
Grand Sea View Plus
9 nights
June 2019
Solo traveler
Lipa
28 Jul 2019
10
SUPER

Nothing

Grand Sea View
4 nights
July 2019
Family
Jingyu
24 Jul 2019
9.6
perfect hotel experience
Grand Sea View
5 nights
July 2019
Couple
Ssong
23 Jul 2019
9.6
I want to stay at the Royal Cliff Grand Hotel again~~

If there is an improvement... everything was good except that the water in the sink went down a bit slowly! But I thought it was a double bed, but it was made by attaching two single beds. I'm sorry about that. There is no outlet next to the bed???? Other than that, I am very satisfied. Hotel taxis are too expensive, so use Grab.