very nice, spacious rooms, great location, yet quiet, exceptionally friendly staff
the spa is a bit old and the breakfast didn't have much variety
Excellent location in the city center, near the train station and the funicular. Friendly staff and very good breakfast. Large, comfortable room with a beautiful view of the Little Matterhorn. Storage room for ski equipment very practical and well laid out.
Nothing, everything was perfect.
Hotel Simi is very centrally located and easily accessible from Zermatt Bahnhof and the main street in Zermatt. Even if you lack a view of the Matterhorn, this is compensated by the fact that the hotel is close to "everything" in the city. The breakfast at Hotel Simi was very good. Swiss muesli and fresh fruit for breakfast are particularly pleasant and delicious. The hotel also had very good coffee machines. The hotel room was cleaned every day and the beds made. It was also very pleasant to come back to the room which was nice and warm after a long day out. The hotel's spa department with sauna and jacuzzi was also tested.
Nothing to postpone.
central to the lift; Nicely furnished rooms; Bathtub; Good breakfast; Very friendly staff
nice staff, great service
there was nothing
It was a single room, but the room was reasonably spacious and the bathroom was clean. If anything, there is a supermarket near the station on the main street.
nice and spacious room, central location.
nothing.
Wonderful hotel. Newly renovated rooms. Our family room (325) was huge, the bathroom too, big closet with lots of hangers and trouser clips. Excellent hearty breakfast. In short, nothing is missing. I highly recommend because, in addition, the management and staff are charming.
You really have to search to find the fault. So let's just say the lobby is too austere, even sad and hides the wonderful qualities of this hotel.
Nice reception, close to the train station.
Comfortable, spacious room and good breakfast
The room was spacious and clean, with a large bathtub, and the toilet and shower room were well separated, which was great. The location was close to the station, there was a proper room to store luggage after checkout, and the staff service was good.
Nothing in particular.
Very good breakfast. Location in the middle of the beautiful village of Zermatt, well maintained facility and excellent cleanliness. Friendly and smiling staff. Excellent shuttle service to the hotel that will pick you up and return you to the station.
Reception, cleaning, breakfast
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The location was great, the room was also very comfortably furnished.
The breakfast was ok, unfortunately we didn't like the coffee at all.
Spacious room and good breakfast. Pancakes for children or scrambled eggs on request.
Location in relation to the lifts. It's a long walk to the Sunnega lift. Taxi is really needed.
very friendly welcome, warm atmosphere and perfect location!
Location, facilities, breakfast
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- Location: next to the train station - Friendly staff - Huge room - Comfortable bed - Spacious ski room right at the entrance - Cozy bar
- Jacuzzi and steam room with strange smells - Bathroom very small
Breakfast and location were excellent
very friendly and familiar
The hotel is very well located, close to the main street. Great welcome at the front desk. Very clean room. There is a small spa with jacuzzi, sauna, hammam, very clean and very welcoming.
Nothing !
Well equipped room, spacious, clean and quiet. Great treat for a dog. Departure time flexibility is welcome.
Superior breakfast
Geographical position, tranquility, comfort and cleanliness.
The reception of one staff member is not very warm.
Very good breakfast. Small special orders were carried out with lightning speed. In the evenings, there was always something lively in the home bar near the foyer. Boss and reception can give good advice.
Warm welcome, friendly and helpful staff. Very well located in the heart of Zermatt. Breakfast is upstairs, well served, fresh and varied selection. A hotel with a very beautiful setting! Between meals, drinks and cakes are offered for free! More !
The only thing to complain about if you are picky is the petite shower gel soap.
Very friendly staff service, I found it to be a very cozy hotel and also its extras, they serve you snacks in the afternoon, very good location
Absolutely the best value for money 👍🏻
Perfect location, close to train station
The minibar only has bottled water....
Perfect location
A bit dated hotel. Carpet and curtains should be renewed.
Very good breakfast, varied and in quantity. Large family room with separate toilet. Very comfortable beds. A coffee machine and cakes are available at reception (in addition to tea/coffee making facilities in the room). Very nice lady at the reception on the day of check out, we were able to leave our luggage at the hotel to enjoy our last day in Zermatt.
Somewhat abrupt manners of the person at the front desk on the day of our arrival.
Good selection of breakfast buffet. Bread could be better.
At the hotel bar, the wait staff could not mix cocktails where you offer them on the drinks menu.
The establishment is very well located. Spacious and quiet room. Very good breakfast!
Nothing in particular.
First stay in Zermatt and it was just extraordinary. The staff is very kind and very welcoming. The hotel is charming, clean and well located. The spa is very nicely laid out and pleasant. The breakfast buffet is delicious and very varied. We had a great time at this hotel and we look forward to returning.
Nothing
Very good house. The hotel is very well located and quiet. Very spacious room 324 with toilet separated from the bathroom. Nice to have a hammam, sauna and jacuzzi in the hotel with towels.
A well-maintained establishment, a few steps from the railway station. Nice spacious room. Solid breakfast. Friendly and helpful staff (luggage drop solution available at 4:00 am and after check out).
Location and amenities, all available. very complete breakfast Friendly and available staff
Very good breakfast, spacious room and friendly staff (special mention to "receptionist" Krista who was very helpful, helpful and handled the pre-booking issue). The location of the house is absolutely central and I can only recommend the hotel!
The only drawback: to get under the rain shower, you have to climb over the edge into the tub.
The breakfast was complete and the staff is available, helpful and professional. I liked the fruit salad and everything that was on offer.
There is nothing to report.
The breakfast was sufficient, the rest of the Corona time. Not fully enjoy.
Absolutely perfect. The room was great. Again anytime!
Location, internet, friendly and helpful staff
Beds without mattress toppers. We asked for two rooms side by side, but they ended up in different parts of the hotel.
Is it ok for a short stay
The staff in the restaurant did not wear a protective mask 👎
The breakfast was very good. Dinner at Walliserkanne was also excellent. The service is excellent, everything went like clockwork - compliments! The staff at Symi were very pleasant. I also enjoyed the silence.
Well the room key (room card) didn't work twice but the staff was very helpful.
Warm welcome Great location and quietness Availability of staff Very good breakfast buffet
Perfect breakfast buffet, great coffee, friendly staff
Great location, perfect hotel for dogs, beds and bowls for dogs, everything was available. The hotel even provides soup, coffee and cake, which of course is not a matter of course! Super friendly staff, great breakfast and the kids were very well stocked too. Great hot tub! Just great!! We would like to come again. The staff were very helpful and the room was large, modern and clean. Thanks a lot!
The staff is very nice and helpful, the spa is great, and the snack from 3 p.m. to 5 p.m. with hot drinks, cakes and soup is perfect when you come back from the slopes 😉👍
The prices in Switzerland have nothing to do with those in the rest of Europe!! And the fitness room is very small and the treadmill does not work 😣
It is very well located
Breakfast
The water in the shower was cold and in addition it must already be quite cold and compared to the price of the room I believe that I have at least hot water when I take my shower and the bare minimum
Staff: determined and friendly at the same time, great! Rooms: Spacious and comfortable It was absolutely quiet at night Free access to the wellness center with sauna Good rich breakfast
n / a
The hotel is very well located, very pleasant welcome. Spacious room with balcony, comfortable but pillows need to be changed (only a minus for me, but my wife appreciated that soft side). Quiet at night while the center is sociable and close to all shops and restaurants. Very decent breakfast served in the dining room and with kindness. Special attention to our little dog. Indeed, he was offered specific bed linen, while other hotels, always with a surplus, do not! Thank you for this gesture. Switzerland really has an excellent service. Think of the gentlemen of the French hoteliers! Very well run hotel with very friendly staff. Very good choice for those 2 nights in Zermatt.
Only pillows for me. Everything else is perfect.
Very great location. Only 250m from the train station. Great family room. Good breakfast. Very quiet.
Breakfast, gym, bathroom, location.
Our room does not have air conditioning.
I liked the location of the hotel, the room itself and the views from it, free tea / coffee in the room, friendly, helpful and sociable staff, breakfast, a varied selection of pastries, coffee / tea at breakfast.
Room cleaning could be improved (more attention to decorative bedspreads and pillows, remote control disinfection, especially in the context of the COVID-19 pandemic, etc.), breakfast could be varied with hot dishes, fruits and vegetables.
Clean, comfortable bed, big room, very good breakfast, good welcome, good value for money
Nothing
The hotel is very well located. Comfortable bed and room Nice and smiling staff Excellent breakfast Substantial spa area at the end of the day
Equipment with jacuzzi area, sauna, hammam. Storage room for ski equipment or bicycles. Varied breakfast. The location of the hotel, located in the very center of the village and very close to the railway station. Very quiet hotel. Friendly and helpful staff.
RAS
Located in the heart of Zermatt train station. However, a very quiet location. The rooms are very well equipped and very clean. Despite good occupancy, we were able to extend our stay by one day. Thank you very much again. Can only recommend the hotel and we would love to come back!
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Good, central location and own balcony. We had a top floor room with a very spacious bedroom. Great wide beds and pillows, friendly service.
Bathroom and toilet separate, relatively small, but ok.
Friendly staff, very good location, close to the center but no noise, very good buffet breakfast.
Varied breakfast, spacious room, very friendly staff, central but quiet location.
Possibly missing a baby changing table in the toilets of the reception.
Near the train station. Very quiet. Friendly reception staff
Excellent hospitality from the staff. Ideally located in the center of Zermatt but quiet. Large comfortable family room. Excellent breakfast. We strongly recommend it!
Nothing at all!
Location close to train station and restaurants. Very friendly staff. Very rich buffet.
It was hot.
Rich breakfast. Good location, right in the center.
nothing
The very friendly receptionist, if I had to go back on vacation in this area I would gladly take the same hotel. There was even salmon for breakfast 😋.
Very good location Very nice staff Spacious family room
No soap in shower and bath
The hotel is about 150m from the train station. You don't need a taxi there. The room was very nicely furnished. Big bathroom. Fortunately, the hotel is "in a backyard" so that it doesn't get too hot in summer. I think that in Zermatt most of them don't have air conditioning. There are plenty of restaurants near the hotel and they are all great. It is best to reserve a ticket for the Gornergrat the day before, as there are many people at the counter when there is a rush. A cozy area for walking and the Matterhorn can be seen from the center - lovely.
For dinner, you should always make a reservation at the restaurant in advance, otherwise you run the risk of having to stand in a long queue in front of the restaurant. Since so many tourists want to eat, the seats fill up quickly.
The hotel rooms are a good size, the bathroom too, the breakfast is large and lovely selection, great location, great service from the reception to the restaurant and jacuzzi; Everything is alright.
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The institution is very well located in the center, but protected from noise, 5 minutes walk from the station. Comfortable rooms and a full breakfast.
The staff is very pleasant and attentive, but not smiling.
Good access from the station. Even with two small daughters and a large luggage, it was easy to arrive. The room was also very clean and comfortable. It was nice that the toilet and bath were separate. You can order scrambled eggs and bacon for breakfast. They were very accommodating every morning.
The view from the room was not so good.
Location
Poorly insulated rooms
The family room was spacious, beds very comfortable, welcome with our dog was great. Everything is set up to feel good. The breakfast is plentiful and with a lot of choice! We recommend this hotel!
Nothing at all!
I liked this hotel
Good breakfast, the lady is very hospitable and kind to children. In the bedroom, the toilets were separated from the bathroom, which was very practical for a family room. Good bedding. Good sized bedroom, large wardrobe.
Nice big rooms, good breakfast buffet, nice welcome from the host.
Upon request, they gave me a room with a bath (there was also a shower). There is also enough space (separate dressing room) and sockets). My expectations were exceeded.
Something that bothers me in many hotels: you almost have to lie on the floor to access the safe. A bottle of carbonated and non-carbonated mineral water must be offered!