The treatment of the staff of 10. We asked them for some sandwiches to take away and although they don't usually do it, they made them with great kindness. The garden that surrounds the hotel exudes tranquility. The pool is beautiful, although due to the time of year we could not enjoy it. The restaurant with a Michelin star, the food and the service deserve it.
The mattress was very uncomfortable. The room needs a little maintenance, it was in the old part of the hotel. The bathroom was correct, although it lacks hangers. The worst and most annoying thing is that when those in the room above used the bathroom, the shower or the bathtub (in our case they did it at dawn too) the noise from the drains was considerable and very annoying. The breakfast is fair for a 5*.
Not five star quality.
The treatment of the staff was very good, the spa was good and the massage was ideal, the best thing was the dinner that was exceptional, we will repeat
The cleanliness of the room left a little to be desired, there was dust from days on some furniture
The staff is super attentive and very friendly. The dimensions of the rooms are very spacious. The different types of vegetation in the outside garden is impressive. That you can have the spa in a particular way. The 1* Michelin restaurant is worth experiencing!
Certain facilities need a little more maintenance and the garden of the room that we had was a bit neglected. The 1h relaxing body massage is too superficial and soft (for our taste). By default they speak Catalan and for those of us who do not understand the language it is somewhat uncomfortable, especially when it is important to understand what they are explaining to you. They have no problem that they explain it to you again in Spanish, but you have to say it now, a little lazy. Too expensive for the quality it has (which is very good, but not for those prices)
The attention of the staff and the facilities. The garden, the spa and the massage area are fantastic to relax
the rooms very large and spacious.
the location and the pool that had defects in the tiles and was not well cleaned.
A very pleasant hotel with a special charm that you can't put but... A very good restaurant, both in terms of food and service and Chef Fran. Super friendly staff. We will definitely repeat
dark room, mosquitoes, 5 stars?? self-supporting with ladder! A Michelin starred restaurant which was the sole purpose of our trip to this unappealing closed location!! we can understand it, but we were warned the day before! so there is no way to cancel without losing the entire booking! etc…
good reception and nice room in old mansion/castle
everything could be a little cleaner around the pool etc.
Nice staff and beautiful hotel grounds. Please note that the superior rooms listed with garden view do not face the park, but the terrace at the back of the room with the wall and the village behind. The restaurant is good but the vegetarian menu is not up to the mark.
The hot tub was throwing off black particles and hair from other customers, breakfast in the room in a damp and dark basement is not up to par, bread and pastries are bland and industrial (while the restaurant is stellar), no choice, no variety, no service. The pool was not cleaned. This hotel, despite the friendliness of the staff, is not at all 5 star.
perfect night with Michelin star dinner and perfect breakfast in the beautiful garden
perhaps the breakfast variety could be improved,
Wonderful room, comfortable, pleasant and tastefully decorated. Also great staff attitude.
incredible oasis. absolutely stunning. complete escape in a bubble of greenery. very nice swimming pool. the service is impeccable. we enjoyed a wonderful breakfast.
the restaurant no longer deserves a Michelin star.
The location (mountains, citrus trees, Ebro river area) and atmosphere (great gardens!) are lovely. The rooms are very spacious and well equipped, the reception is very friendly. An ideal place to relax for 1-2 days.
The staff could be more attentive, for example, we were not replenished with toilet paper. And at breakfast they don't ask if you want an egg, or you don't get any information about what egg dishes are. You must ask for everything. Experienced the best service while traveling and expected this from a 5 star hotel.
I could not stay alone with the corner. In general, from the moment I entered, everything was spectacular, like a story. I will repeat without a doubt.
Tranquility, cleanliness and tranquility. A place away from everything, a great place to recharge your batteries!! And a green path not to be missed by bike or on foot, with the possibility of swimming during the tour!
Rooms and restaurant.
That they didn't have a bar next to the pool.
Very nice house great effort to understand us in french on arrival we are offered a glass of cava the staff took our luggage to our room pool towels are provided regarding the restaurant which is normally closed on monday stays open for hotel guests the menu is limited but wine is unlimited breakfast served in the garden and very plentiful and varied very good value for a spanish 5 star hotel
Please note that there is no lift for disabled people.
The friendliness of the staff
Lack of outside maintenance
The setting is great. The staff is friendly and very attentive. The pool is excellent. High quality restaurant, very pleasant surprise, away from the hustle and bustle of the beaches!!!
Good and varied breakfast. The environment of the garden gives peace. The staff is very friendly.
watch out for the liquids in the bathroom, some are solidified (dry) and lots of mosquitoes in the patio for breakfast
Beautiful place to take your breath away. Very professional staff at your service. Lovely swimming pool. Incredible room as well as dinner. Very rich and varied breakfast on the terrace in an idyllic setting.
Breakfast buffet of exceptional quality. Careful environment. Exquisite treat. Very comfortable and spacious rooms. We didn't eat at their restaurant, so I can't rate it, but I know it's very good.
everything, they were very attentive to all the requests that I asked. we got two of the best rooms.
shower stall leaking water
the tranquility and atmosphere of this place. Restaurant. garden.
faceless room. air conditioning, which, due to its location, creates a difference of at least ten degrees between the living room and the sleeping area. regular breakfast. access for the disabled.
The setting is beautiful and the room is beautiful and very spacious.
Garden is the best! We were upgraded to the Royal Suite and found the room to be excellent, very comfortable and well oriented towards the gardens. Fantastic breakfast and very plentiful. We also made a Tribute menu at the restaurant which exceeded our expectations. The chef came out to greet us, and the head of the premises showed us the cellar, the well and the roots of a hundred-year-old ficus. Pool exclusively for us for 2 days :-)
Possibly more productive and frequent service during the day at the pool. Would be handy to have a list of restaurant options in Zerta or nearby towns for days/nights when you don't offer catering (we stayed Sunday to Tuesday)
the hotel itself, the room and above all the staff
nothing in particular
The well-kept environment The tranquility you breathe. The bed is very comfortable and the room is very spacious. The little garden at the back very cozy. The restaurant very well.
The bathroom area is not closed off from the rest of the room and this means that privacy is lost.
Everything was great
We were very pleased, all the staff are very friendly. We traveled with small children and they too felt at home. I also loved the exotic touch of the gardens and pool, every corner is taken care of to contribute to the atmosphere. The restaurant is also fantastic.
The breakfast was very correct. Impeccable hotel service. The quality of the restoration in the restaurant excellent dinners. Deserved Michelin star.
The city where the hotel is located has no incentives.
excellent conditions, service .. rest. Michelin... you can't ask for more!
Although I have no complaints... if I wanted changes in the future... the bathrooms for the larger sizes were not as comfortable, there were no fixtures, completely open and almost integrated into the room (including the toilet). the spa has everything you need but lacks atmosphere, music, scenery, very wasted.
Fantastic hotel with a beautiful garden and swimming pool. Very nice luxury rooms, good breakfast and very good restaurant, 1 Michelin star. Very quiet place.
barking dogs nearby
The location is great for the name of the hotel "Villa Retiro", a perfect, very quiet place, who wants to be in the center of the world, forget it, here to rest and relax, you also have activities in nearby cities. Complimentary breakfast buffet, don't miss anything, from fruits to pastries, from water to natural juice, juice from a bottle (this is a quality brand, not a tetrabric, just skip the soy milk, which I guess if they ask you they take out also a toaster for bread but there were bits of fresh bread but to the point.The truth is that all the breakfasts are of a very good standard.We will definitely repeat
When you arrive you will only see the parking lot and the sign of the hotel and another one for baby cars and handicapped cars, when we are taking a child we follow the signs for baby cars which come to a dead end and the signs are over so we turn around and stop, nowhere indicates the reception with which something is lost, they may have to change the hotel sign to RECEPTION, there are stairs to get to the reception, and for a baby stroller and suitcases a bit inconvenient after going around to find out where the reception was, for those who know it no problem, as for us next time, but the first time is trouble
Its gardens, deluxe rooms, very friendly and helpful staff.
There is nothing that I don't like
Attention and service
I liked everything, in case the shower was too small
The Hotel and the The restaurant is fantastic, but I want to especially thank the guy at the reception. One of those people who makes your life easier. A THOUSAND THANKS FOR EVERYTHING.
The first thing you notice upon arrival is the well-kept garden. then you go to the pool at the hotel entrance. The staff are very nice. The room is well tempered. the kitchen is decorated with stars and the sommelier knows his stuff. But what is especially striking is the well-kept exterior of the hotel and the picturesque garden. The hotel is not cheap but well worth the money for the facilities. the parking situation is generous. At night, the car is in a closed area.
Well, that's all. We will be back !!
....The staff was very friendly and they changed our room. (Don Manuel) In this, without leaks and humidity, we enjoyed our stay. Spacious, beautiful bathroom with bathtub, shower, marble sink...very comfortable bed and very pleasant surroundings on site. Generous breakfast under a huge tree and a proper pool.
The first room (Royal Suite) was spacious and beautiful, but it had serious dampness and even noticeable leaks. Which caused a cold and humid environment. The ceiling in the bathroom was terrible because of the humidity. But.....
Room, dinner, pool ... Unbeatable attitude towards 2 receptionist guys
The spa needs to be improved to be 5 stars.
Installations. The suite is very large and clean and the restaurant has an excellent tasting menu.
For a 5 star hotel, they didn't have any toothpaste or brush (had to be asked at the front desk), there was only one pair of slippers and it was a double.
Beautiful hotel, Indian palace. Very large rooms. Full bathroom. Michelin-starred chef of the restaurant, Fran Lopez. Super friendly staff.
Small selection for breakfast. I water the lawn during pool hours and you get wet.
Very nice place and restaurant
Very good breakfast and served daily in the room to avoid hotel contacts. The whole hotel and room were old fashioned as the hotel is located on a farm and in a building with such characteristics, very nice and charming.
The restaurant, despite the Michelin star, has only prepared a few tasting menus, but those of us who have stayed at the hotel would have liked to have more variety every day.
The charm of the place is that we love. A bit old fashioned chic. Amazing star restaurant! In short, an exceptional break
Some will find fault, we are nothing It was perfect
Excellent breakfast outside. Very atmospheric.
Michelin-starred dinner with matching wines. The wines did not go well with the dishes; too heavy a gift. The dishes had to be typically Spanish; we (experts) could not appreciate. Moreover, we have indicated that we do not eat pork; we got. Specially run for this restaurant; very disappointed. The hotel was great.
That's right, although it's not 5 stars
Spectacular gardening, very good breakfast in the garden. Very comfortable bed. Small private garden.
Breakfast on the -1 floor
Great location, very convenient for a stop on the north-south highway. Very good value for money food (regional menu) on the terrace overlooking the plain and excellent breakfast in the large room (terrace too open in summer). Large selection and quality products. Attentive waiters. Intelligent application of sanitary protocol (small glass serving, personalized bamboo tweezers). A very interesting visit to the neighboring castle. The pool is good.
Very kind and pleasant staff. The stay is wonderful. Ideal for relaxation. The food is amazing.
Very good breakfast
The historic building is wonderful and the setting makes you feel like you are in a little oasis.
The breakfast is slow and with little variety. The covid has meant that the buffet has to be served by a person from the hotel, and since there was only one person there were queues.
Very honest restaurant menu if the menu is very good AND the sunbeds by the pool are very uncomfortable.
Magnificent garden, very well maintained and very pleasant, including the pool, perfectly integrated into the garden Excellent breakfast Main building restored with great taste and respect for its architectural style High-level restaurant, worth a visit even if you are not staying at the hotel
The hotel is very clean and well maintained. For this reason, a few very small details of lack of cleanliness that are very easy to solve are inexplicable
Perfect breakfast The pool is very nice,
Maintenance of landscaping from dry leaves both on the bedroom terrace and in the pool and sun loungers area.
That's it, I can't say anything bad, on the contrary
I liked everything
This room is a suite with a private garden and gardens that surround the hotel. The hotel itself is also very beautiful
Everything is right and perfect
Everything, the hotel is beautiful, the rooms are spacious and very nice, the facilities are very clean, the breakfast is very good and the dinner at the Michelin star restaurant is incredible. The staff are attentive and very pleasant. All in all an unforgettable experience.
The only thing that disappointed us was the spa. The wet sauna was not hot enough and the jacuzzi water was cold.
The place is spectacular, everything is very neat, benevolence to the smallest detail. The hotel is beautiful and very quiet. We particularly enjoyed the restaurant where we enjoyed an incredible tasting menu with service at the level of a Michelin starred restaurant.
everything was great. We probably would have liked it more if it hadn't been for the pandemic. But this does not depend on the hotel anymore.
The breakfast was correct and adequate. A suitable place to explore the surroundings. The staff of the institution is wonderful, in all its areas (hotel, restaurant, spa ...) the treatment is impressive.
Best: Room, welcome gift, and dinner at a nearby restaurant. Worst: breakfast
I didn't like the breakfast because, among other things, the quality of the sausage was poor. The ham, although Iberian, was poorly sliced (too thick) and tasted stale. It not only smelled bad, but it was also too dark in color, it was a little rusty. It felt like it was not being stored properly. In the case of the sausage, there was a strange smell too, and the chorizo and fuet seemed to me of poor quality, as did the bacon, which was too undercooked to be cooked rather than fried or fried. Finally, I found the cheeses to be salty and dry, with the exception of brie. I think the only good things about the breakfast were the fresh orange juice and the croissant, it was how fresh they tasted. The omelet is good too. Hopefully this comment will help you to improve this service as it is not on par with a 5-star hotel, and even more so considering the superiority of lunch and dinner in the restaurant.
Tranquility, room, gardens, treatment, massage.
You can improve the spa area, the jacuzzi seems to be for 4 people, but in fact it is small and designed for two, we were alone and well.
Ideal for a weekend of relaxation and good gastronomy.
Room and individual approach
I liked his style, his building, impressive room, the man in charge of the restaurant, very nice guy and excellent in his knowledge, congratulations on your professionalism. Our 10 masseuse, full breakfasts and a super nice restaurant COVI19 safety guaranteed.
I have no comments
Hearty breakfast to choose from among three types and with prior reservation (to suit the health situation). Very good restaurant! Excellent personal attention.
Nothing to say
There is an exotic garden where you can take a beautiful walk.
You have the idea that you are going to sleep in the Villa Retiro, in the palace, but it turns out that the suites are in a completely modern annex building. This breaks the charm of the original main building a little. The quality of "Amen ITIS", especially body milk, leaves much to be desired. They will have to think about changing the brand.
What we liked the most was the setting and dining, using high quality ingredients. The room is very clean, spacious and comfortable.
Honestly, we don't usually comment on the places we visit, but this time we had to. It is a place that had been recommended to us and really all they told us is little. Both the facilities, the location, the cuisine and the staff are exceptional. Name Mr. Domingo, one of those people you are grateful to meet in the world. We will definitely repeat.
There is nothing we disliked.
The situation and the place. The tranquility, the breakfasts, spa and massage, the friendliness of the staff (exel.lent). Our room with terrace!!!!
In the bathroom of our room, the toilet didn't flush properly and the shower got clogged. It wasn't super clean and I think it needs 1 star. At the hotel we were told the restaurant's menu for 39 euros and the restaurant did not offer it to us nor were we able to do it, and yes it is there!!! Very cold pool.
The environment in the hotel, the service is very friendly, the rooms are very well equipped, it is a beautiful and very quiet place.
Since it is 5 stars, I think that there is not enough gym here, and the breakfasts are not up to par, the bread is not just toasted, but it turns out to be soft, just like we had cold cuts and sweaty cheeses. Cocoa, jams, sugar, cereals ... all from inexpensive unhealthy brands. And for those of us who love fruits for breakfast, there are very few of them, and fruits are out of season and you can't choose. Only in the form of constructive criticism
Fran Lopez's restaurant is better than the hotel. The pool and surroundings are very good.
We arrived on a Monday and the surroundings of the hotel and the restaurant (which didn't open that night) were a little run down. the next day it was right the decor of our room and bathroom is too classic for our taste (but it's very personal)
Decoration, service, kindness
attention of staff
several services available on that day
Idyllic place to spend a romantic weekend with your partner
Very attentive and pleasant staff, very young but very well trained and professional. Spectacular restaurant.
Very good, with a choice between 3 options.
Very clean and equipped rooms, impeccable service and an excellent restaurant. Ideal to relax for a few days. We will repeat!
Cons: Not enough space for breakfast.
The room was spectacular, we were given the Royal Suite and it took you back to a great time. Well-preserved, comfortable bed, huge room, tidy to the smallest detail, including water and coffee/infusions, and a fully equipped bathroom with shower and, above all, a spectacular roll-top bathtub. Plus, they have the bonus of a Michelin starred restaurant run by Chef Fran Lopez, highly recommended.
The pillows are very improved.
The guy at the front desk is a professional without hesitation.
The girl at the reception, correct, but nothing more.
The accommodation was perfect, thought out to the smallest detail, cozy and comfortable. Exquisite attention.
Kindness of the staff, very well maintained building and environment
The room is very good. Very good service. But best of all is the tasting menu of the restaurant. I recommend it.
Everything was fine. There are no complaints.
Helpful, attentive, caring, considerate staff, not to mention the fantastic Michelin guide-listed Fran Lopez cuisine.
The room is very nice, the garden suites are modern and the cava and chocolate welcome detail was very nice in addition to the detail of the bottle of wine upon check out.
The pool was run down and the water was dirty. The breakfast was quite filling, but the pastries were too browned, as if they had been left in the oven.
Overall amenities, service, food, staff 10! Unbeatable deal.
I liked everything
The decor is impressive, the room is huge, the breakfast is also impressive. The pool is in very good condition and with many hammocks. And the hotel restaurant (with a Michelin star) is worth a visit at least once.
The truth is that everything was very good, but a few things needed to be improved: when night came it was filled with mosquitoes and you couldn't enjoy the outdoor tables. At the front desk they didn't have much information about running routes.
The complex and the environment along with the swimming pool are fantastic. The room is spacious and very comfortable. The food in the 1* Michelin restaurant is very good. The attitude of the staff to the client *****.
Bathroom antique bedroom Very pretty
Insufficient staff. A person who runs a hotel alone. This castle is scary... It takes a long time to become a resort... The bedroom is beautiful and its bathroom is amazing, but unfortunately it has no life, no animation, only the sound of music. Restaurant closed on Monday too bad. I regret coming because far and inconsistent... Cold pool, no shelter unless needed, but cold night....
The room was very cool
Pool that was cold
The relaxation you can breathe and the quality of the restaurant
In the suites I think the beds are missing pillows...the sheets above were wrinkled and the hand towels a bit old...otherwise everything was perfect!
Room and restaurant
In general everything
The entry of natural light into the room is a little scarce, which can be attributed to the situation of the building in the environment.
Hotel pool and gardens
The environment is impressive
The environment (pool, garden, the main building of the hotel...) and the attitude of the staff, cordial and friendly. The quality of the restaurant should also be noted: cuisine (at the level of a Michelin star!) And excellent service.
The breakfast is not very varied (no wholemeal bread, decaffeinated coffee from the machine, homemade cakes, etc.) Of the hot dishes, only scrambled eggs and bacon. Although the products are good, I think they are not on the same level as the environment and other services. It would also be nice to take advantage of the green areas around the pool to offer a bar and cocktail service at night.
Great staff. Beautiful interior decoration, quiet hotel and lush garden. Allows you to discover the Ebro Delta and Alta Terra.
The faucets are a bit dated and no lift.
We stayed in a suite and it is great, very comfortable bed, temperature, nice detail. breakfast at 10
The location of the hotel is exceptional and its location is ideal for exploring the region.
Paid access to the spa and the occasional attention from the staff.
Staff attention. Excellent restaurant with 1 Michelin star. Large, modern, comfortable suite. Good amenities and services.
I like everything.
Serenity and restaurant
Everything is fine
Rooms, furnishings and treatment.
Perfect cleanliness, nice rooms and very friendly staff
Great annex rooms, cute little park, friendly family run business with good food
how everything was and the attitude of the administrator
Setting, room, pool, restaurant