Guest reviews about Hotel Don Juan Tossa

For being a four-star hotel, the beds and mattresses could be better…

The unprofessional receptionist Marta The common areas of the hotel deteriorated and old We were in a non-renovated room but we highlight the following: Safe without lock and did not work no mini bar Separate beds TV screen very small, ridiculous Very bad breakfast juice There was no buffet of a real four star A hotel that does not even reach three stars

The hotel is a bit run down

The little variation in the menus

I think that what I liked the least are the old rooms, since the door that leads to the outside does not have, so to speak, noise cancellation and you can hear everything, but I suppose that is normal, although from what I saw they are already remodeling the rooms

The dining room is very noisy (though it was not full). It would be a good idea to install noise-cutting devices (screens, partial partitions, etc.). It is a pity that the towels are washed every day. For the planet, it would be better to offer customers to keep them longer!

late night music

The terrifying noises of garbage trucks at dawn

Lack of a brush to clean the toilets Missing in the bathroom hooks to hang our clothes while we shower Room on the 1st floor, above the reception and the entertainment room, quite noisy in the evening even with the windows closed.

You could not sleep with the window open because of the noise from the air conditioning compressor. And there was a lot of noise from other rooms. We went for the advertised Halloween animation, but it was very, very little, a bit sketchy.

The hotel is quite populous, it receives contingents with large groups. The WiFi signal is weak.

the rudeness of the two receptionists who attended on 10-17-22 around ten in the morning, not only to us but to other clients in front of us.

too big and impersonal

Meals: Dining room without window. Only the breakfast is ok. The food is really mediocre, little variety of starters (always the same raw vegetables), tasteless but too sweet desserts (cakes or mousses), and dishes with sauce that are often mediocre or even worse, grilled meats: poor quality meats, hard and tasteless. And the price of water: 2.90 for a bottle of mineral water of one and a half liters The price of parking (18 euros / day) that we did not use: parking at 8 euros per day at 300 m

the cost of parking is high but street parking is impossible significant street noise in the morning high drink prices

I found the cafeteria prices a bit expensive, but I guess like all hotels. As we were passing through, we did not get to see the rest of the facilities, such as the pool, so it is not possible for me to give a complete opinion.

Together

In general, I liked everything

very sensitive! buffet in the morning ok but nothing special. in the evening ok, but tasteless.

The restaurant too noisy, not soundproof. We only had breakfast but starting the day in the noise is not ideal.

Opposite the rooms facing each other. Empty mini bar.

Any

As disadvantages: 1. there were no free drinks for dinner. 2. The coffee machines (free at breakfast) were very poor, but very tasty coffee could be bought for 2.5 euros. 3. Very noisy in the evenings (from the street). four

4 star dining lacks romance

we think it's important in a hotel like this to have a small fridge to keep the water cool at night. This is the only downside to our stay.

What could be improved is the level of the noisy dining room given the environment.

I would add a ping pong table (in the shade) and a pool table, as well as air conditioning in the table football and billiards room.

The bathroom door was made of glass and when the bathroom was turned on you could see the light in the whole room, the pillows were extremely uncomfortable and the cabinets had no doors. At night, light from the corridor penetrated under the door.

Bathrooms are uncomfortable due to the height of the tub. We saw them changing rooms and putting in showers.

In the early morning, around 5:00, there is a lot of noise from unloading trucks right below the rooms.

small fridge in the room welcome very light soundproofing

During non-working hours, you can hear the children running in the corridors.

The room is in its "juice", which deserves renovation. Lots of opposites. The size of an important hotel but well organized.

Old fashioned room and sloppy daily cleaning. When we arrived, we found sand in the closet. Serious lack of hygiene in the bathroom. Too much noise in the corridors in the late hours of the night. Lack of a display in the hotel to remind customers to keep calm, especially at night. In general, old, dirty and noisy. Very disappointed...

the dining room is very noisy the pool does not match what is in the photo in terms of quality

The rooms are a bit noisy and the beds are too hard.

Parking is very expensive The atmosphere in the restaurant is like a dining room Very very loud.

Parking job... can't be reserved either at the time of arrival because they don't have a check out record.

Uncertainties in the hotel parking lot.

The dining room is huge, with no partitions, and given that the breakfast buffet is too noisy, which makes breakfast unpleasant. The fruit juices offered are chemical. The hotel is getting old but the rooms are being renovated.

buffet to be a four star hotel, the truth is that the food (dinner) leaves a lot to be desired, as you know, all the hotels I have contracted with have been through booking and I have never had any complaints about the food, breakfast was more correct.

Last minute rooms or sales are old rooms

it was not very clean. The door of the room was so good that you could hear everything in the hallway as if they were inside, the furniture was very old and there was not even a coat of paint.

The glass door in the bathroom and the balcony balustrade are completely ruined, otherwise everything is fine

The room is too old

the location of our room next to the lift, very disturbing, people talk loudly and make noise early in the morning or late at night

Cleanliness and a lot of ants on the bedside tables, the bed was not made and all wrinkled, and the bathroom had a dirty floor when we arrived.

expensive parking

Entry and exit times. Check in at 15:00 seemed too late and check out at 11:00 too early.

it needs to be reformed, otherwise everything is good, the food is very good, it is central and well located

Aging hotel. Random parking. The refrigerator is missing.

The door to the bathroom and the entrance to the hotel

It is not 4 stars, it lacks maintenance in many ways. The toilets in the pool are dirty, the room does not have a brush in the toilet and the quality of the breakfast is not the best.

Don't put a handrail in the shower so as not to put people at risk when they shower so they don't suffer a fall

There was no parking available when we arrived at the hotel (we already knew this could happen) but the worst part was that it took us an hour and a half to find another parking space as they were all full.

Infrastructure old pool // tennis

Cleaning. there are many old installations

The rooms are not soundproofed, you can hear your neighbors. The bathroom is poorly equipped for a 4-star hotel: there is nowhere to put things (cosmetic bag, groceries, etc.), there is no hanger in the bathroom (to take a bathrobe) or a shelf. The same in the bedroom or for two people, there was a chair. So we took a plastic chair from the balcony. No fridge in the rooms or mini bar. It would be nice to add this equipment, which is available in all hotels of this category.

The pool is dirty and I didn't want to be in it at all.

Very expensive parking

The nightlife should improve a lot, its nil, this is my first time going to a hotel and I find there is nothing there, just a dark room where someone is playing music you can't even see. The pool only had one shower for the entire pool and it was terrible, although the pool is quite run down both inside and out and there are no bathrooms, shame. And the rooms gave us one of the new ones, they are very grateful for the detailing of the hotel. If you are traveling with children, you love the greeting.

Some maintenance is needed. Cleanliness could be improved

Built-in wardrobe for 3 persons

Terrible restaurant service. The quality of the food was very fair. The noisy space. The entire compound was full of smoke. When we left we smelled like food. The dining room staff did not understand a word of Catalan.

Overpriced and stealing drinks outside of the buffet

The beds were uncomfortable and the room looked rather dated. We encountered several ants in the room and on the walls of the hotel corridor. The air freshener smell is too strong. The "grass" in the pool was heavily waterlogged.

The price is pretty offensive. It's good that now is the high season, and on the Costa Brava, but they overdo it with prices.

condition there pool old

It is not an adapted hotel... You cannot reach the pool with a wheelchair, you cannot enter the pool if you come with a wheelchair, there is no crane for the disabled... The rooms are not adapted... the space in the corridors is insufficient to be able to turn a wheelchair to enter the bathroom

Several sun loungers by the pool for a hotel that is crowded.

Parking lot with no more spaces

Excessive parking fees for customers.

noises at night

High price of parking. Parking should be a little cheaper if you are a hotel customer. There are cheaper parking lots in the area.

Their parking lot was full and we had to turn around to find private parking nearby. The most ready at 30 € per day is overpriced, a little further there is one at 8 € per day.

I don't like the swimming pool upstairs as they are very closed

The quality of the buffet was average although varied but cheap.

The treatment of the reception staff is too automatic, we had the feeling of a lack of interaction with the customer.

poor and occasional room cleaning, non-existent change of towels and sheets, lack of toilet brush.

The hotel does not qualify for 4 stars and they charged me accordingly for the parking but they did not issue me an invoice

Everything was good. Breakfast could be better according to my daughter but you could still find something to eat.

pool

Old and poorly preserved furniture (eg drawers painted by guests, as a "bareto" bathroom, since 2007). The photos advertised on Booking are misleading. Maybe it's because there is a renovated part, but it creates a false expectation when you arrive and see that the room is so old. There is also noise: you could hear everything that happened in the next room.

That bottled water was counted as full board I find this not correct

The little variety of bread at breakfast, the lack of cleanliness in some places, the external noises that could be heard in the room, the divergence between some information posted and that provided by the reception staff and the lack of a place to shower and change clothes after the check out, for those who have a flight at the end of the day and want to enjoy a little more of the beach. Weak animation.

Cleaning service, very little care in doing their job

My bed! The pad was very hard - it was probably exchanged somehow because the last night was fine. The coffee!

it was 3 single beds instead of one big one

Too bad we didn't have the option of breakfast.

Buffet food not tasty

the sheets on the beds had a very very very bad smell, it gave the impression that they were not clean and that they had not been changed

very poor soundproofing

The pool facilities and its surroundings are a bit old

it's a real tourist factory

The worst thing, without a doubt, was breakfast. It is true that there is a lot of variety in the buffet (cold cuts, sausage, beans, scrambled eggs...) but the quality of the food is quite bad, the bacon is cooked, the scrambled eggs are also cooked and the sausages and chistorra are quite bad. quality. The first day we were excited seeing many dishes and things to try and the last day we only ate fruit, coffee and bread. The truth is that I would repeat at the hotel but I would not take breakfast next time.

Ras

I was not particularly interested in the entertainment activities but other types of guests may be.

noisy breakfast room, lack of bathroom amenities

A family room when the reservation was for a couple (therefore a Spartan room) Lack of soundproofing in rooms

On arrival, the staff did not like it, the propaganda of the renovated hotel, you can not see anything, there was an outdated part, little maintained and the sink was moldy. It was not a four star category. Super friendly breakfast and restaurant staff as well as reception staff when we left.

dinner menu

The balcony overlooked the street and it was very noisy.

The pool is oversaturated with people who didn't respect the rules of coexistence in shared spaces. Although the individual behavior of its customers is not the direct responsibility of the hotel, some control over it is welcome.

It was impossible to park, we had to drive the car to a dirt parking lot 600 meters from the hotel. Finally, and I feel very sorry for the cleaners who I know are overworked, in a 4 star hotel it is unforgivable to find a shower tray full of hair.

Swimming pool. Pretty small and somewhat abandoned facilities.

The bathroom in the room needs renovation, it is not suitable for four stars. But it seems that the hotel is being renovated and there are already renovated floors.

Some water in the shower in a renovated room, paper roll

The cleaning staff

I liked everything

Room service is terrible

Book a room with a double bed and we will find two beds

hotel too big

I did not like the treatment of the girl at the reception at all, she was very rude and unpleasant, this girl should not work in this hotel or in any other as she is not suitable for the public

Not quite 4 star services Parking could be included in the price

The reception is not as good as the newly refurbished rooms. But the reception is also not ugly, normal;)

too much noise in the dining room considering some partitions would certainly be interesting and make this large room friendlier.

soundproof room.

Unrenovated room, outdated furniture, very small TV (I repeat, super clean). From the small terrace we can see the balconies of other rooms. No view. Nothing to do with the photos they advertise. The hard plastic pool deck chairs, uncomfortable. It's too big a hotel for my taste

variety in the buffet

There were no umbrellas by the pool.

This is a small soundproof room. Cleanliness needs to improve

After all, when you pay taxes and drink consumption etc that you pay with your visa, you also pay for parking in cash, which the receptionist said was negotiated as such, pay $67.82. euros with two 50 euro notes and they gave me back 20.18 euros, with all bags and fuss. I didn't realize it but I realized when at 60 km I stopped to buy water... I called the reception several times and after many tries I managed to talk to the booking and they connected me but they didn't give me any solution. For my part, 10 euros is worth nothing, but if the bad manners of the receptionist... we can all be wrong, but there is always an apology and some solution...

overall good, no complaints

The pool has no shade.

People talking loudly in the corridors late at night or early in the morning

Lots of things that are hard to explain.

there is a lot of noise in the corridors (you can hear everything) and they really wake you up in the morning

The dining room so noisy

The dining room is noisy and a little stuffy, especially at the reception.

The balcony overlooked a not too nice roof, you could hear the elevator we had next door and at breakfast, although the selection was good, both the juices and the coffee were not good at all!

That the bar/pool bar was not open

the buffet breakfasts and dinners were quite poor and the variety was not very good quality.

The air conditioning did not work and the drain in the shower was faulty, as the water remained and he did not swallow, after the remarks, the staff told me that this was normal and they could not do anything 😵

The pillows in the room were lethal, the bed was comfortable but with poor quality pillows we didn't rest the same. The breakfast, for our part, should improve on the subject of drinks, juices and coffee to greatly improve.

An establishment that looks more like a canteen than a restaurant. Too many people and especially too noisy. We leave this place tired.

Large apartment in the car park, which is actually paid and very expensive: 18€/day.

The towels and the daily cleaning screens without doing any day and not very clean the rest and after three nights they haven't changed the sheets

Breakfast buffet. lack of decoration weak coffee All windows both at the reception and in the rooms are not cleaned

Less genre while eating

Details about hygiene products failed

that every evening we had more or less the same thing for dinner, a little variety

The room was very hot and we couldn't turn on the air conditioning although we complained they didn't give us a solution.

You always have to pay by card, I don't understand why you can't pay with money if COVID has already improved a lot

That when I turned on the air, water began to fall from the ceiling, I turned it off and it continued to fall until the next day, when we left. I told the staff that I wasn't going to change my room, it was just "it's a refurbished room and it's a bad setup" i.e. at least they should have offered me to change my room as it's not that there was a drop, the water fell constantly

If you are a light sleeper, you can hear conversations in the corridor. The pillows were not very comfortable for our taste. Due to the location of the hotel it is difficult to park, so they "take advantage" of the parking price. The seats are wide, but perhaps the price is high.

Any

Some lunch dishes

Very dusty rooms

Half the hotel is renovated and half old. We had an old room.

The view from the room is not on the sea, as indicated in Booking.

The restaurant is a bit noisy. Too bad there are no French TV channels.

Terrible mattress and pillows

Bathroom is a bit old.

Crowded in the dining room. repetitive food

Food

Old toilet, clean but could be improved. Quite a striking atmosphere on the part of some families. Maybe it would be necessary to regulate the noise in the common areas of the pool, children's play area since they overlook so many rooms.

Bed

The decor is a bit dated but the furniture, walls and windows/doors are well kept.

That dinner was vegetables for the pan, and he told me he didn't cook me anymore. It seemed to me that it was not yet time to clean up, as he began to have dinner.

Very lively, clean rooms, but the glory has faded, a refurbishment would be a good idea.

Place for unloading luggage. There is only a sidewalk.

4 star hotel 20 years ago. Now I think it should be 3. Things need to be updated in terms of aesthetics.

They need to invest in furniture and paint a little. Parking is a bit pricey but is available in almost all hotels that use it as a business rather than as a customer service.

The room was for three and quite small. The tub had a handle in the tub and it was rusty. Otherwise everything is good, buffet food and cleanliness.

The pool and play area looks old and a bit run down. They could improve it. Very respected people prepare entertainment programs at night, but the place is very harmful. They could improve the environment with a simple curtain covering the emergency exit door.

Furniture in the room is rather old and somewhat broken (headboard), pillows could be improved, bed is somewhat uncomfortable. Parking is a bit more expensive, but considering other parking lots in the area, it is more or less priced (from Wednesday noon to Sunday noon about 60 and a little Euro (18 per day)). Drinks from the free buffet are quite expensive (1.5 liters water 2.95 euros). WIFI is terrible, I couldn't use it because the connection was unstable.

In some respects it is old and in need of renovation.

The room is a bit old considering the stars of the hotel. The door jammed when it was opened, and all the water came out of the dutks. You can hear everything from adjacent rooms and corridors.

The 4-star hotel has a refrigerator in the rooms. And all hotels have pool towels you don't have

It's very fair to be a 4 star. You can hear everything in the rooms. Too many people in the pool and in the hotel in general. Upon check-in, they could not even inform you about the services of the hotel.

The objects already look old compared to the photographs published on this portal.

Noise in the corridors at night ...

The bathroom is too old, it should be updated. I was missing the clothesline on the balcony to hang up the towel and swimsuit when you return from the pool or beach.

We didn't have a refrigerator in the room. The wifi didn't reach our room.

all inclusive, no compensation, it starts at 10:30 and all you ask for is a decanter, drinks in the vending machines, you are only given potatoes, olives, peanuts, industrial bags, and if you ask for something special, They have it is there, but you pay separately, it is not included in the package. facilities are clean but a bit dated and security is great.

The bed, mattress, springs are nailed to you and what is a balcony, dirty windows and even a deflector.

These are not 4 stars. Very old

Amenities are a little shabby, especially the en suite bathroom.

Everything is fine, I am a customer and therefore I repeat. Nice city and nice house.

Refrigerator in the room and very expensive parking

Reception of employees. They have not replaced soap or toilet paper. We asked for it and they treated us like they were doing us a favor. Soap is not replenished, using dispensers and toilet paper reluctantly gave us a couple of rolls, waiting for us at the reception and loading them themselves.

Perhaps the dates were inadequate to accommodate groups of minors, with the discomfort of a lack of education and the bad behavior of some.

Needs reform and renovation of facilities. Terrible and repetitive food.

We missed a fridge in the room and towels for the pool. There were quite a few people in the pool with boys and girls jumping.

I think the equipment needs to be updated, the toilets in the rooms...

Room update required

We booked a double room and they made me pay for being 2.

Maybe you need to invest in room upgrades. Parking €20 per day when 5 people park on the street all day

in general they are ok

Very low pillows. The hotel rooms look old and in poor condition, with leaks, except for the dining room. The radiator in the bathroom was all rusty.

The hotel is too old and needs renovation.

Being a family hotel, there was a lack of food suitable for small children, without sauces or tomato. Nor is there an indoor playroom for children, nor a room where there is no noise to read or be quiet.