The spa, wonderful, everything super clean and very well cared for. The staff is very friendly, as well as the cafeteria service, reception etc... although it is on the outskirts of Teruel, it has a free mini bus service, a hoot. we will be back for sure!
beds too soft for my taste
children's amenities
the location in a polygon, a lot of people and quite noisy
The spa was very good
in my case, dining at the buffet was expensive for what you get.
Very attentive staff. Excellent children's area, good proposal for families with children.
The location
The facilities and things for children (Spa that is paid separately, games room, cinema...)
It was very cold in the rooms
The Spa and the excellent restaurant service
cleanliness, buffet
any
The best without a doubt the Spa and the Migas restaurant. The room was also adequate, as was the bathroom, and we found the bed quite comfortable. friendly staff.
To say something, and although it is not a thing of the hotel; the noise that children usually make in the facilities (there are many, since the Spa has a dedicated children's area) and the location.
We have spent some fantastic days. The hotel is very designed for families, which is appreciated. Wonderful the Dino spa and the food. comfortable rooms. Very friendly staff. We will repeat!
At night after dinner, some children who came back to their room, ran and shouted down the corridor, disturbing the room a lot. It would be good if it was indicated or commented to the parents to avoid it.
The variety of games and entertainment for children, they have a great time.
The price of the extras.
Spacious and comfortable room. Plain and clean. Correct without great pretensions.
Old and totally collapsed chair. Vertical window opening is horrible and there is no locking position at all. Many small children having the Peque-Spa, you can hear them but they were not annoying to me, if you do not want any noise this is not your hotel.
the children's spa
rooms a little small, the cafeteria expensive
The possibility of stays/activities within the same hotel, without having to travel.
The room was small.
location and amenities
Nothing special
The friendliness and goodwill of the staff.
The surroundings and the location of the hotel,
I loved the costumes that they provided at reception so we could integrate into the medieval city during the lovers' festivities and the shuttle that brought us to the historic center and picked us up 24 hours a day during the entire weekend
It is a family hotel with children running through the corridors, and crying at night, I don't know if I touched a wall in the middle and the walls are very thin but I was looking forward to putting a pacifier on it.
The location in a place that, even though it is an industrial estate, can be rested and calm
I can't give a negative note
Modern hotel, very clean and with very attentive and professional staff, especially the transportation service to Teruel
Any.
Ideal hotel for families with children. Great spa, games room and family cinema.
Very simple rooms with little soundproofing.
The hotel is very spacious with different areas, quite familiar. The rooms are very good quite spacious. The cafeteria for breakfast or dinner is very good and with a fairly extensive menu. The spa is great and very complete
It is located on the outskirts of Teruel, so to visit the city and go sightseeing it is not the most recommended
What I liked the most was the breakfast and the tranquility of the hotel. If we go to Teruel again, we will certainly repeat
spa
everything is fine
We went as a family and my 4 year old son loved the play area, the ball pool and tunnels and the hotel in general. Due to a family emergency we had to cancel the second night and change the schedule of the SPA. The management both by the hotel and by booking was excellent and we did not have to pay for the second night.
To put something the access to the SPA is very close to the reception area.
the treatment of the employees and the area for children and the spa
Well, the noise of the laundry would wake me up every day
perfect hotel for families with children. cinema room, games, disco, spa for children independent of the spa for adults, spacious rooms,... on the outskirts of Teruel.
hotel located in an industrial estate. lonely, if you go out you will have to drive anywhere. The restaurant's children's menu is huge. a large plate of pasta or rice and for a second a pizza the size of a medium one from Telepizza. would have ok for 2 children, we asked first but were not told any of this, on the contrary, that the pizza was little more than a dessert plate. So we ordered 3 menus for 2 children of 7 and a 3-year-old. I upload food everywhere...
The friendliness of the staff... reception, restaurant, spa, breakfast room.
Comfort in the room
The hotel is very child friendly. The rooms are comfortable and quiet.
The only thing that is not worth it is the buffet, for the price you pay, the food is bad. The children's menu of battle and low quality, in addition to being cold. It is more worth it to dine in the cafeteria, you pay the same and the food is hot and of better quality.
I loved the dino spa, the activities for children (cinema, disco, pingpong, twister, cooking, blackboard, painting...) and the delicious hamburger in the restaurant.
There was no possibility of half board and the restaurant was always full and we had to take it to go. The breakfast and the buffet are a bit expensive to go with children and pay a place more. In addition, being in a polygon, it was a bit uncomfortable to take the car to go to dinner in Teruel and return, since parking in Teruel without paying is a bit complicated.
the room and the spa (fabulous)
the location
The attention of the staff and the family atmosphere. Very varied and good breakfast. The restaurant-cafeteria is very good, although they should have more vegetarian options.
The somewhat scarce play area, that there were no activities with a monitor. When you are a single parent family these things help a lot. I miss a gym, even if it is small.
Very good large selection
Hard to find even with GPS
There was a playground, a children's disco. The kids spa is very good.
Any.
bed
the air conditioner didn't work!!!
the quality of the establishment and its comfort
nothing
SPA for children and adults
That you pay 10 euros and can only stay for 30 minutes
Breakfast was very varied, but there were too many people and children. Great spa, very clean and new hotel
The views and the environment is what we didn't like as it is in a polygon but very well connected to Teruel. The pillows on the bed are very soft.
Phenomenal cleanliness, perfect staff. But I find it a little pricey for what it is.
They don't allow only one bed and I had to ask for an extra bed, my son sleeps with us
For what I was looking for, which was the right hotel to spend one night, it totally fulfilled the purpose. The hotel had other services (spa,...) that I did not use. The breakfast was perfect.
The location in an industrial area far from the center was the worst, but this aspect was not important to me on this trip.
The facilities for the little ones are phenomenal, the cinema is very good with 2 films a day and only 3 screenings. The playroom is very complete and clean as is the rest of the hotel and the dinosaur spa is fun, 4 slides are very accessible for both kids and parents, we had a great time (10 euros per child x 30 mins, it can be expensive but it was Dinosaur Weekend!!! if you want to go diplodocus you have to pay :-))
The food at the buffet is ordinary, calamari like bones, big ribs with lots of fat... desserts are very good that there are no soft drinks, only water and wine.
Children's pool and courtyard
Bathroom cleaning and bar service
The spa pool, good for exercise after a long journey
We have not found any consideration issues
attentive and pleasant staff. Comfortable rooms and fantastic cleanliness. mini fridge in the room. The spa for children and adults is very good. We will definitely repeat.
spa
baby noise
The bed was a little small, 1.35cm. Better if it had been 1.50cm.
perfect place to go to Dinopolis.
the dining room does not open until 12 am.
SPA and recreation for children
The cleaners woke me up very early from so much talking
Spa and children's area with cinema included
The neighbor in the room could hear too much
Yes
There is no more wastebasket in the room
additional access to the pool.
comfortable, we had enough, especially for children
little variety at lunch every day the same thing
we were given a very nice room and everything was very clean
l location in the polygon
Service and attention at the front desk
Improved detail in the room. Damage to paint, lighting, laminate flooring, etc. Dining room opening hours to be extended.
I liked that it was clean and the staff were very friendly.
It is located in the center of the polygon, and this deprives it of its charm. As for the rooms, I expected better, especially the beds.
spa and front desk people are very friendly and excellent housekeeping
the dining room staff at least with us is somewhat unfriendly
Spa is great.
The cold spa beds didn't work, as did a few showers.
Adjacent spa and bar
Too many children in the hotel. They must provide a floor for this type of traveler, which will reduce the risk of disturbing other travellers.
I really enjoyed the kids spa. I think that this is very good, the bad thing is that the monitors are only on weekends, so if you go on weekdays, you won’t be able to turn off.
It's in a polygon so it's perfect if you're passing by. The hotel is new, clean and the staff is very friendly and attentive which I think is the best. A spa to unwind after a trip is a luxury.
The room could be a bit small if it was for two.
Good breakfast, side location
Receive
There were many activities for children
The air conditioning in the room was very noisy and made it difficult to sleep.
The room was very complete, spacious and clean.
The children's spa leaves much to be desired. We went specifically for this and it was a disappointment.
Fantastic kids spa.
The air conditioner in the room was not very cold.
This is a good place to spend a few days with the family. The amenities are the best.
The extra bed was a small and uncomfortable sofa bed.
Very good highly recommended
We really liked everything
Service, care, cleanliness of the resort of Teruel is a guarantee of comfort and good rest.
It was very clean and quiet, maybe because it was a Thursday, but very good.
We chose this accommodation because it had a spa and it was undergoing renovations that day and we couldn't use it. However the next day they opened but we couldn't that day. The air conditioner was noisy and not cold enough, but we were still able to have a good rest.
Settings. This is a hotel that deceives with its location, but when you enter you feel like you are in a good hotel.
Nothing specific. Possibly a situation. But it also allows you to be calmer.
Very good spa. Unfortunately there is a fee. The hotel is in an industrial area but well equipped and cheap. The pool/spa is great!
Paul only for a fee, was not said before.
HetvSpa is great. The restaurant and bar are closed until 20:00, which is bad for those who arrive at 15:00. The hotel is located on the INDUSTRIAL SQUARE 3.5 km from Teruel, there is no opportunity to eat in the area. Absolutely not suitable for tourists who don't want to use the car to enjoy a drink on the terrace. The information on google is wrong.
LOCATION
The attention of the staff in general and the buffet is quite good, especially the dinner. The bus service to the city of Teruel is very convenient in terms of schedule, as well as very punctual and friendly girls who gave us a lift.
I think they should be given more attention and control over people who enjoy spas. When we attended (4/26/22) there were a few guys (3) who were in the hot tub type pool who were screaming a lot and also one of them had a can of beer he was drinking. Then 2 of them were thrown into the main or large pool, making a kind of splash and noise when falling into the water. I think that being an adult spa one should respect the calmness of the people who visit this event. Migas restaurant staff were not very friendly or attentive as if they were a hotel restaurant (buffet).
Our room (255) was very clean, spacious and equipped with a large hot tub which we appreciated.
The restaurant adjoining the hotel did not please us at all, I think we had two frozen dishes, and the value for money needs to be reviewed! We regretted not trying the dining/buffet offered by the hotel instead!
Unbeatable breakfast buffet. The spa is very popular with children.
The friendliness of the staff. To be clean. Play area, although the toys need some work, many are broken. Dinosp.
What I did not like at all was the location, next to a gas station and car dealerships. Yes, it's true, you go in and forget, but the views from the window... The children's spa seems very expensive to me. 10 € 30 minutes for a 2 year old girl.
Swimming pools, children's areas.
The surroundings though the location is not bad at all if you are traveling by car as it is easy to park and get to. The breakfast and dinner buffet area is very noisy and not pleasant at all.
The hotel is located 10 minutes from Teruel with a very pleasant spa. The staff is very friendly and professional. The quality of the food offered in the restaurant.
Soundproofing of rooms. In addition, there are many families with children in this hotel, and the breakfast room is particularly noisy. It's a shame.
Facilities, treatment of staff, cleanliness, community...
The location as it is isolated and located in an industrial area. Small selection of food for children in the buffet and very high prices. Little variety of food, thinking about children in the hotel restaurant.
Ideal to travel with children
everything is nothing that I didn't like
The attention of the staff was very good. We traveled in an electric car and although they don't have charging points, I was offered to plug into a regular outlet and that was enough. Pretty decent breakfast buffet
The location is clearly not the best. But once inside you get lost and the truth is that it is very convenient and good for families.
spa even if i find it a bit pricey 20€ per hour per person restaurant very nice and caring staff very attentive and concerned to know if everything is ok
nothing
Free delivery by minibus to the city and back
very good layout and amenities.
The spa is cool but they have to offer an option at the time of booking to be able to include the costs, also when I made the booking I was not told about the hat to be able to enter the spa in detail.
The spa needs more lighting and maintenance is important as there are areas that are heavily worn.
Excellent quality room and SPA
Rude restaurant staff (women only); the menu had wines from 12 to 16 euros, we were charged more than 30 euros ... boh
Good breakfast buffet. except for the fruit juices which are really too sweet...there are such good oranges in Spain!!
A restaurant that could offer customers an evening menu .. nothing for families with children !!
Buffet was ok but would include migas aragonesas
Calm. Few people. Good dining food. Parking around the hotel. You can take food to your room.
There is no balcony. We were called ahead of time to leave the spa. Towels were not changed one day. There is no entertainment at night.
Everything is very clean and new. wonderful spa. Very comfortable bed. Good staff.
The restaurant's menu is also based on "fast food" (sandwiches, pizza, hamburger...).
Very good location and go with kids very well
Very familiar and attentive attitude, buffet with a lot of variety
Spa
spa and treatments
cleaning
Children's area and SPA. The treatment of the hotel and spa staff was excellent.
The rooms are not soundproof at all. Given that this is a family oriented hotel, it would be nice not to hear everything that happens in the hallway from the room. It would also be good to start dinner early, because depending on the age of the child, having dinner at 20:30 is a bit late.
Spa for children. Playroom. Cinema in the hotel, including for children.
The cleaning of the room, especially the bathroom, was done above, even inside the bathroom there were places that were not even cleaned.
Staff, breakfast, activities for kids and spa.
Message.
Dinner and breakfast
Polygon location. views
Child friendly hotel Diverse free buffet Good treatment of staff
cold rooms Hygiene could be improved Scanty baskets
The spa is very complete, even if it is paid, I recommend it, the rooms are spacious and you can park for free at the door of the hotel, the cafeteria is very good, we had a wonderful dinner with very good service and good value for money despite that it is on the outskirts of Teruel, this hotel is very good.
The cleanliness of the bathrooms in the room, in fact I mentioned this to the front desk.
staff very friendly for long trip and stop half way. This is a good value for money offer.
put a minimum but also with the intention to improve. the mattress is not bad but could be improved. I couldn't open the window as I like to breathe fresh air, maybe I didn't understand how it works
We went as a birthday present for my son so we could also go to Dinopolis and it was a fantastic option. The best thing is the Dino spa where my son had a great time!
Buffet. Almost everything was pre-cooked and slightly fresh.
The spa was great. Sauna, various baths
The shower head in the room was faulty
spa, good breakfast and very friendly staff.
children's zones
Overcrowding at certain times
Spa
The cleanliness of the room left much to be desired. Hotel in an industrial area, there is nothing around
We were able to use the spa first thing in the morning with a small number of people. We liked the breakfast, great variety. We also ate dinner at the hotel with a combo plate and a great wine recommendation.
Location - industrial area. You must take a car to go to the center of Teruel.
Impressive complimentary breakfast buffet, one of the best I've found in my travels. Free parking at the same hotel.
Spa
which is located in the industrial zone
good breakfast included in the price; restaurant and buffet inside very useful; drink and coffee dispenser machine at reception; very artistic hotel decor; calm place. Tourist information at reception.
the location of the hotel is not easy without GPS; few parking spaces in front of the Hotel; nearby are warehouses where you cannot park;
Cozy and warm room. Large and comfortable bed. Very varied breakfast (toast with tomatoes or jam, pastries, scrambled eggs, bacon, fruit, cold cuts, cereal, coffee, cow's milk, soy or almonds, etc.). Parking next to the hotel but lit up all night so even though it's in a polygon 5 minutes from Teruel you don't feel isolated. Very complete and relaxing spa.
The fixed shower head was broken and the water was escaping from the side instead of flowing where it should. We used a different shower head that was in the shower and voila.
Excelente
That the spa was a bit bigger
The restaurant is a proper cafeteria with a cold dinner at a good price
I liked the spa and the massage in particular.
In the kids spa the water was a bit cold... But they explained to me... Everything was really great
Availability of staff
The spa ... fully recommended and also the mini bus ... which takes you to the city center completely free of charge
Dinosaur spa (additional charge and must be reserved) and children's playroom.
The rooms are very limited in price. It is located in a landfill on the outskirts. All the staff were quite dry, especially considering that this is a child friendly hotel; they let us see on several occasions that they were disturbing them with their noises. The hotel restaurant closes very early (we were invited to leave). I warned and booked earlier that we were going to use the kids spa and they didn’t warn us that they needed a hat and we had to buy it there, it would be a detail to do it to take it from home ...
Treatment of staff
The rooms are not soundproofed and were not like the ones we chose as the bed was comfortable we were not notified of a small incident.
room and staff
the hotel is hard to find
More variety on the menu
Room, bed ok, lots of space, blissful rain shower. Not to mention a great breakfast buffet .
Absolutely nothing went wrong. Maybe just a bit remote, everything else is great
The hotel itself surprised us in a good way; It is ideal for families with children, especially if they are taken to Teruel to enjoy the dinosaurs. The rooms are very clean, although the room facilities could be improved in many maintenance aspects; but the common areas are much newer and more well-kept. We enjoyed the games room for children, with a dinosaur twister, table football, blackboards, etc. Also from the free movie theater with 3 movie screenings a day; disco for children, etc. The Dinospa deserves a special mention, where my children enjoyed a lot! Also, if you don't want to go out there is a restaurant at the bottom and in the same place where they have the breakfast buffet they offer a buffet dinner for 15 euros per adult with a good variety of food and of very good quality, we had dinner there on Saturday and we thought that everything was very good. As it could not be otherwise, the buffet breakfast surprises with its variety and quality. In summary, if I were to take my children to Teruel again, I would repeat.
To say something... the worst thing is the location, it is not in Teruel city, but in an industrial estate on the outskirts and you need to take a car to get around; The reality is that Teruel is a small city and in 10 minutes you are there to walk in the center; also to move to go to Dinópolis, Albarracín, etc. and other p.i. In the surroundings of Teruel it is good to have the hotel outside the city to park and have the car at hand.
Friendliness of the staff, cleanliness, state of the facilities, Spa, they allowed us to store the motorcycles in the parking lot at no cost.
The area where it is located is a polygon. It is far away to walk to Teruel. By car/motorbike it's 4 minutes
The spa service. They offered us free parking to store the motorcycles. They took us to the center of Teruel for free, taking advantage of a customer pick-up service. In addition, it seems that there was a problem with our reservation for the breakfast shift on Saturday and we were not signed up, but they offered us the possibility of having breakfast at the same time in another space with tables in the hotel (next to the hall), much quieter and isolated from the dining room.
Dining room too crowded during breakfast, giving the impression of exceeding a reasonable level of capacity for anti-covid-19 measures. We appreciated being able to have breakfast near the hall on Saturday!
treatment and services
Phenomenal
The spa (€10 for half an hour) and the available and free places around the hotel.
Bedding to review in the room. ( 226 )
Breakfast is ok
Door of the room too thin we hear the noises of the hallway otherwise quiet hotel
good buffet
Improvable staff attention.
The spa and the massage by Rosa, would repeat every day.
You could hear the neighbors in the adjoining room and at 7 we were all awake.