Guest reviews about Hotel Rural El Refugio

noises and small

the very old, austere decoration.

It seems very expensive to me for how the facilities were, it is much older than the photos seem, And the breakfast is quite poor.

two people and one water, average breakfast rather poor, price quite high for the standard, no duvet, only a pillowcase and it's cold in the mountains.

The very soft beds, a lot of noise in the room, when the taps in the nearby rooms were opened you could hear everything, the television next door could be heard as if it were in the room, very poorly soundproofed and makes it difficult to sleep...

the pool was closed. booked this hotel through the site because it has a swimming pool. if you have booked and you can no longer cancel, it appears that the swimming pool is closed. misleading and very unfortunate. it was 27 degrees!

Swimming pool not open while this is part of the facilities, no air conditioning, wad broken, very small shower, where you really could not turn around without bumping into something

The wifi could be greatly improved and the bed would need to renew the mattresses.

There is a lot of noise from room to room. Luckily, everyone went to bed early that night. I suggest that the pillows are not so "thick".

The mattress was very old and uncomfortable and the rooms were not soundproofed, you could hear everything other hotel guests were saying.

the room is too expensive for what we got

nothing from the hotel fatal room fatal maintenance poor cleaning overall very bad Lacks good reform

Unfortunately the breakfast was very poor for the price, it was covered in the morning and not looked after very well. Rotten milk in a jug, stale bread; really not recommended. In addition, the building is somewhat dilapidated, this is not a problem, but a number of things are broken.

The rooms are not soundproofed and you can hear everything that happens in the corridor and from the doors of other rooms.

The room was a little cramped, not the promised 18m2, the ceilings were on the verge of freezing Otherwise good

THE EQUIPMENT IS MANY YEARS old AND IS NOTICED IN SOME ROOMS

Value for money, too expensive to serve Full breakfast, but only industrial products Basic and outdated room equipment No blankets and indoor heating No catering in the evening, except for the Parador Brasserie.

Just a very thin duvet for the bed when the temperature was very low for this April. Lack of comfort in bed.

Too hard mattress.

Nothing

reach

The furniture, very old-fashioned, would benefit greatly if it were decorated differently, as it is very cozy.

The breakfast could have been taken care of a little more, for example with the pastry of the day instead of the packaged one. The girl who greeted us on arrival was a bit harsh, constantly saying that check-in is at 3pm, although we insisted we wanted to leave our bags and go spend the day outside, she was too pushy.

not enough wi-fi

Few services, reception closed at 7pm, there was no bar, and the service at the corner cafe was dirty and with little explanation on how to use the machines.

That the room was not heated on arrival

It was very cold in the room when we arrived.🥶 Deceive gradually with a heater.

There was no heater in the bathroom. Since it was cold in January, it wasn't completely dry after showering and the towels were still damp the next morning.

VERY SOFT BEDS

Price a bit high Unsmiling welcome

Shower curtain too short: bathroom flooding

Sitting in the breakfast room in a winter coat is not the most pleasant way to have breakfast.

Hiking Information

We liked everything. Offer a dinner service as a suggestion, even if it's a small and simple buffet.

Too isolated, take a car to dine in Tejeda, there is nothing in Cruz de Tejeda.

Everything seemed a little "sleeping" with a few lonely guests. It was annoying that the restaurant was closed in the evenings, on the contrary there was only (expensive) Parador

the restaurant is not open

In bad weather in November, it is very cold everywhere. Especially at breakfast. Very noisy. Small room

Everything was very dark, dinner in the evening only until 19 o'clock in a rather expensive hotel. The reception area was already free.

Cleaning the bath and blankets. When carrying out work, it should be borne in mind that felling cannot begin at 08:00 in the morning or notify customers in advance. Overall, I'd say it's a bit rundown considering the price of the room. It is important to keep in mind that we find the restaurants in the area closed to be able to dine.

It does not include lunch/dinner (only breakfast). The surrounding restaurants close at 17-18 in winter. If you arrive later and you don't have transport, the only thing left is the parador or take a taxi to Tejeda.

The hotel has great potential, it is a pity that they do not know how to use it, the environment is beautiful and there is something to improve, there is simply not enough will. Noisy rooms, not very comfortable beds, my boy had breakfast and honestly there is room for improvement. It's expensive (€8) for what they offer: American coffee, sliced ​​bread, jam, butter, and industrial baked goods. I hope that the owners polish the diamond in the rough form they have.

I would improve the pool. The lawn was not looked after, there were no sun loungers and umbrellas. It would have been nice to have the pool heated as it was very cold and we had very hot days. As regards the furniture in the rooms, I would suggest an improvement as they have already fallen into disrepair.

All was good. good price quality

The pool could be in a better condition

The breakfast was not the same as in my previous stay. I have seen him poorer. As for the less well-groomed garden area. Not being able to drink anything (we were told only canned beer) due to Covid doesn't seem reasonable to me. Using a cup for breakfast is like giving me a few glasses and a bottle of wine.

Entry time and other room doors are audible

It's good that there was smoking in the stay areas, although outside there were common areas, terraces, a swimming pool ... both users and staff are there, smoking in common areas in the Canary Islands is prohibited. The use of masks inside the hotel had users not using them, tea area was COMMON, coffee as well as a fridge which also violates covid rules.

It was not possible to have dinner in the structure.

The hotel is a bit old. The rooms are furnished in an old country style. The house and rooms are very soundproof. The mattress was hard.

The rooms and perhaps the common areas need updating.

The pool was not crowded and the shared fridge, like many rooms, needs to be a little bigger.

A separate breakfast does not convince me, as hotels in the area and by custom are usually included. Another thing I didn't like was the indoor pool. I didn't see it in the description of the hotel.

I needed antiseptics and plasters to heal the blisters, but they were not available. In such a remote place, it seems to me an important disadvantage in relation to guests

Even though it is a rural area, it may need a bit more maintenance.

I think the value for money is not right. The price seemed too high for this type of accommodation (the room was not very spacious, there was nothing special in it, the pool did not work, ... I expected better conditions considering the price. I have been in cheaper hotels and with better facilities. . About Wifi can not say anything, did not use.

Perhaps a reform is needed to update the equipment and in particular the rooms.

There was no information about possible bus connections.

The staff is a bit dry. When we arrived in the afternoon they were filming something and they didn't let us into the common area and they looked at us badly if we left the room we had to stay in the room until they were done... Well I didn't love this detail with kids.

Any

Considering this is our 4th stay at the hotel, regarding this: Lactose free milk they do not have Excessive noise during rest hours Outdoor billiards (cannot be used in inclement weather when you cannot leave the hotel = there are not many other activities in the hotel) Natural temperature water (apparently they will decide soon with another thermos / tank) It was cold in the dining room during breakfast

Upon arrival, the receptionist gave us a rather gloomy and small room. Since I knew the hotel I asked for another one and at first he told us that the other one was already taken. Luckily a colleague who was there visited us and assigned us the requested room. Very grateful to this Mr. and very bad receptionist, who, having the best opportunity, would like to make us the worst offer. Another complaint is that we paid 20 euros more to bring a puppy and the cleaning service didn't clean the room for us. We left that morning around 12 and when we returned in the afternoon it was done.

Rooms without terrace

Expensive breakfast for what is on offer.

Provide extra blanket in November, very cold and dark room.

I think the pool needs some updating. We didn't have breakfast as it was too expensive.

The room needs a refrigerator, cleanliness can be improved, there are a lot of pine needles on the terrace and if you don’t like to drink something. I recommend it for the weekend, like me.

There are no restaurants in the area for dinner

Covid-19 management. Staff must always wear a mask. Breakfast cannot be a buffet and utensils can be shared. Grain diets should be individualized. It is much safer to be served at the table and not to touch coffee pots, jugs, tongs...

Bedside tables, several cascades, and the price of breakfast is like a service so we didn't use that service, I think you can combine the service with a more moderate price and still get a reasonable bang for your buck.

The atmosphere of the interior is outdated, with a light coat of paint and enough change of decor. oh!! you visit the upholsterer

Outwardly, they are somewhat deteriorated.

...

Bad smell in the bathroom, low water pressure in the shower and it wasn't very hot.

It is much better to take care of the image of the reception and the pool.

Breakfast was too light

The bedding, cold at night, should have been warmer bedding made up.

In the wind and cold, everything seems a little frosty and unattractive. Very focused on day tourism. The restaurant in the house was closed from 18:00. Without your own car and the ability to drive to Tejeda in the evening, it gets quite lonely there.

Shower very good.

Room soundproofing (but quiet cottage)

Breakfast is very basic and dinner is a bit confusing because you have to match the restaurant hours below because if you go when it's closed you will have less variety for dinner.

It is impossible to eat after 19:00.

Dinner is not bad, but there is room for improvement. Of course, there are no alternatives around.