Guest reviews about Hotel Best San Diego

Nothing

The worst thing is the breakfasts, they were so not tasty, of the same type, that then we even stopped going to them. The only exception is pancakes, a young man baked them there. Small room, well, very small for three. Cleaning, you have to get up before a certain time, otherwise they won’t clean it up later. Very annoying

Free water with every meal

The cleanliness of the rooms, I think they were not cleaned

The proximity of an almost abandoned beach, we were quite far from the main beach, the view of a dilapidated building, a noisy street at night, with the noise of garbage cans very early in the morning, the evening buffets varied but of poor quality , cleaning not always well done, packaging for toiletries has not always been removed, maintenance rather poorly done, a lot of limestone in the bathrooms, no pillows, but an uncomfortable bolster, No decoration in the hotel, sad

There were only two large towels for room 4 and only two very small shampoo sachets for an adult head. The table in the room is very narrow, even the computer cannot be placed comfortably

I don't see anything negative.

nothing to say

Nothing

The room cleaning. We arrived at 12 noon and they told us that we would not have a room until 2:00 p.m., there were people who were giving them a room, we thought that ours might not have been made yet, we went to eat at the buffet and when we left We went through reception, they gave us the keys to the room telling us that it was already made. The surprise was the worst, when we verified that the room smelled closed, and of course they had not just done it, it was all full of dust, the telephone, the TV, the furniture in the living room and the sink. It had been days since a broom or a rag had not passed in that room. We took a photo of the phone of how we found it. In the following days (which were 8 in total), the cleaning continued conspicuous by its absence, although at least it had the room well ventilated for us.

the big problem is parking, forced to turn several times to find a place

no parking spaces or very difficult

The chairs in the restaurant make a lot of noise because the legs are not protected and it makes eating unpleasant due to the noise created by the movements in the restaurant. It should also be noted that access to the nearest beach is not suitable for the elderly or those with limited mobility. We weren't able to take advantage of this given the large number of markets to access it.

I find buffet waiters more dedicated to talking to each other than serving people. What can we say about cleaning... They make the bed upstairs, they don't even stretch the sheet. They only sweep what they saw, there was a lot of dirt under the beds.

The hotel is no longer a 4 star hotel. Room not clean at check-in. No space for suitcases. Also closet was scarce. eating insufficient. Plates and cups not clean. Chairs are sticky and still make a noise when you get up. The same person from the staff clears tables and uncovers them again. Also everything with the same rags. A receptionist very unsympathetic. Poor English, didn't understand UNs. Thank goodness only once at work. Preparation staff behind the counter not exactly motivated, meat, eggs etc. In the morning, fried eggs are all horrid in one bowl. Very unappetizing. Had half board. But mostly went out to eat in the evening.

expensive parking!

Room cleaning was quite poor, beds were made very poorly, sheets weren't tight one day out of the seven we stayed. They need the pool toilets so they don't have to go through the reception and the whole hotel to go to the toilets.

extra drinks

The pool is maybe a little small.

the party is not very cozy, no roof over the tables,

the pool is too small the pictures lead us to regret the mistake. too many people are crammed into the sides of the other. tidying up when it's not the best time to sleep The earth hasn't done her review leash. ATTENTION, we need to turn 40 minutes to park, nothing particularly difficult, so you have to take a parking space for 18€ per day.

The pool, besides being small and crowded, the water looked a bit dirty.

Little

It smelled like a septic tank, dirty in the rooms, towels

The pool is a bit small but nice to be there

animation

I would not single out anything negative, perhaps the pool is too small for so many guests.

The room was not clean enough when we arrived. The presence of a lot of hair on the bathroom floor, the shower floor with black marks that give the impression of dirt... Too bad. But overall everything was very good.

The parking lot is very small! small pool

The absence of water in jugs during meals is unacceptable. No air conditioner in the gym (broken!) Clause 18.3 on recycling does not honor the obligation of hotels/restaurants to offer free drinking water! Attention: the parking is not subject to reservation and is completely full by the time we arrive! Parking around the same!

nothing

the pool is too crowded cryo

The room is a little cramped

Shower pressure too low fridge was a little dirty when we arrived and breakfast who stops too soon otherwise everything was perfect

Animation for children no singer or just the evening of the fireworks green swimming pool and too many people no music or animation from 5 p.m. to 9 p.m.

unfriendly breakfast staff

Nothing special.

The pool is very small for the number of guests.

The pool is small Very small room for four people Closing the pool at 19:00, storage starts at 18:30, a little early...

We had several problems during our stay. the room was for 3, but the truth is that it seemed for 2, everything was prepared for 2 people , they told us that they would prepare it for 2 and they gave us one more towel to keep us happy. Up to date next we reserve parking for 8-9pm, noted our number (for nothing) and she said yes we found parking before, we called and they sold the square to another person. At 8:00 p.m. we call on 3 occasions to let us know that we were arriving at 9:00 p.m., we received no response and our surprise was that upon arrival, we were just arriving for the buffet and we They say that they have sold our square, that they had called and that they sell it and that's it. See you without a place almost without dinner and this cost us 1 hour walking around to park and when we managed to park we were a 40-minute walk away, the next day with the bags and all, so this was a big inconvenience and very poor management on the part of the hotel.

With how hot it was and there was no air conditioning inside the bar, lounge, you were only cool in the room. The animation a little lacking but not because of the animators who did what they could.

the price of the all inclusive hotel for 4 people and that it is a 10 minute walk from the city center with all shops, restaurants and public transport.

too big and noisy, small pool, poor cleaning, vanity too small without supports

Poor air conditioning in hotel lobby. Room cleaning could be a little better.

the room a little small to be a triple

The pool is small and they should not allow balls, rackets or floats to be used.

Limited parking, smell of people who smoke in the rooms and it is not tobacco and it gets into the room. Something that is very unpleasant. And very fair cleaning.

-very noisy (no soundproofing in the rooms or in the restaurant) -smell in the room + no/poor cleaning in the rooms - non-existent parking and impossibility to park (hell) nearby - not terrible restoration

18€ per night for parking,

What I did not like: that the music in the pool was turned off during the last days of the stay, that the sound of the entertainment was so low, it was barely audible and that the animators tried very hard to make sure everything was fine I hope to settle it soon

the animation team really not welcoming the person who has to watch the pool is useless. she walks…. there was no hello or smile for the 8 days. solarium much too small small pool for the number of rooms very very light cleaning of the rooms, it's not great for a 4 star

Very small pool for the number of guests in high season. Very very slow elevator for so many people, it was on the 3rd floor and I only took it on the first and last day for a suitcase and like me many preferred to go up and down on foot. With half board, even water was not included, they could supply at least "non-bottled" water as in other 4-star hotels

The pool is very small and the pool area was not clean.

Animation and music is too loud all the time in the afternoon without a break for the client to rest

we had a room that was not the one we had requested when booking, the swimming pool in a terrible state, the skymers black with mold, the jacuzzi which smelled bad, the mosaics of the jacuzzi peeled off my daughter found them in the bottom

toilet cleaning Room with two very large beds for space. small pool. Cancel card access to the room 2 hours before departure.

non-existent wifi in our room on the 5th floor…. for 4* I think the pool is unacceptable too small for so many people in the hotel

The miserable staff. Very little friendliness, as well as many arguments between them that made you feel uncomfortable. The buffet food, both for breakfast and lunch, has been of a very low quality. It is impossible to eat like this. In addition, you cannot reserve a parking space and they had it full, making it practically impossible to park in the area. The pool is small and the water temperature is extremely hot.

The location of the room we had was at the back, a small pool compared to the pictures, the room is also a bit small and the housekeeping one of the days only made the beds for us (without cleaning anything) and the next day yes They did a full cleaning and very good.

Parking way too expensive

cleanliness and meal times

No cold water pressure in the shower compared to other rooms and although I reported this and was told by the front desk that everything was ok, nothing had changed. It was very difficult to wash for 10 days, very sorry.

the reception staff, specifically a foreign blonde woman who attended without desire, which gives you a bad taste in your mouth at the beginning of the holidays

You had to get your sun lounger out of the pile to set yourself up next to the pool. Very noisy room (but it's probably Salou's own), hard to sleep due to street noise. We rented a place in the underground parking, but parts of the basement roof (large pieces of plaster) fell on the roof of our car. We reported this to the front desk and they removed it from our car and we got another parking space. Fortunately, our car was not damaged, but this should not have happened. It would also have been a good gesture on the part of the hotel if they had given some sort of compensation for this, but this did not happen.

Cleaning of common areas.

The staff at the reception is a total disappointment. The restaurant is located somewhere in the basement, with no exit. If you want to drink your coffee outside, you have to settle for the hotel stairs, the terrace only opens at 10 o'clock. We talked at the reception to rent a car, and on the day when the car rental staff did not show up, the hotel staff did not assume any responsibility for the company they proposed to work with. we managed to find a taxi by ourselves. The only educated person is the hotel manager, everyone else treated us as if we were bothering them from home.

What I didn't like at all was the pool is small and they let you put floats and balls on top of it. and they play games in the pool and you can't get in. Another thing was that at 3:30 they put on the music and the activities start and if you want to sleep you can't hear everything in the room despite being on the 4th floor

Although not of our interest, the pool is too small Rooms are too small Beds are too small with one long pillow to share Few elevators (2 for a large number of guests) Discreet but repetitive lunch buffet Hot drinks at breakfast Loud entertainment in the early hours of the afternoon The air conditioning in the gym is not working and has not been repaired in 10 days

- It is not possible to be on the balcony, because the air conditioners hang on the balcony, the chairs heat up during the day and it is not possible to sit. - Rude staff in the face of the Marina reception. Upon check-in, they said that we could not take breakfast with a picnic, and then it turned out that we could. - Weifai is dead, there is in the toilet, not in the room, they changed the room, it did not help. In the lobby Gives only 512kbps - Cocktails at the bar are made in plastic - Horror entertainment program. Every day a mini disco for children, the songs are the same. By the pool music is also in a circle - The buffet is so-so, although we are not spoiled - The air conditioners in the lobby and the gym are not working. They said that they would repair it, but in 14 days everything remained the same - The rooms were cleaned every day, but sucks. - The pool is muddy. It was vacuumed 2-3 times in 14 days. Bathed 1 time.

The sheets were not changed during the week we were there and there is almost no parking and the hotel costs 18 euros per day.

Small swimming pool for hotel and greenish water. They have a mini for babies which is not greenish. I chose the hotel because it had a pool and I didn't use it for more than a few minutes (it looked greenish from the side marking the water's edge). We couldn't even use the kids playroom type dining room. When we went, there was no one there, everything was dirty and cluttered. They have nightly entertainment with a pool scene but all 4 nights it was the same. And the pool closes very early, at seven, and at 6:30 they start collecting sun loungers. By the way, there are no umbrellas on the sun loungers, because many were left without them. They need to look at details like the brown glue or product they put on the bathroom door frames and some stains on the wall (in at least one of the rooms). We also didn't have a room ready for our arrival at one, even though it was said they would be ready after twelve.

Sometimes overcast pool. The cleanliness of the bathroom is mediocre: mold on the shower pipe, on the false ceiling of the shower room. No toilet brush. There is no pillow on the bed, only a cushion (not comfortable) Bed linen was not changed after 1 week. Poor cleanliness of the room, dust and marks on the mirror.

In the summer the water in the pool was very hot and it is not normal to close it at 19:00 when it is still sunny and hot. The dinner buffet was good but it was fair and even during dinner at 9:30 pm the waiters would start putting together the buffet when you still had dinner left. And that they don't let you reserve parking when you book.

- When we arrived and finished checking in, it was 2:34 p.m. and they wouldn't let us in to eat because dining hours are until 2:30 p.m. I had to ask for a claim form because it didn't seem fair to me after such a long trip, with children, that for 4 minutes they won't let us in (we were a little earlier but we had to wait to check in) In the end they let us go to the dining room and we were served without problem. - The animation is very poor. The boys give everything, but they hardly have the means. It's not a 4* hotel entertainment, not even close. - The room is super small. Two double beds and a table. We could barely move and the closet looked like a toy.

What I did not like is that in all the hotels that we have been to full board, drinks come in at lunchtime, not in this hotel. Also a defect is that the all-inclusive has schedules to consume slushies, ice creams... some waiters don't even offer a glass. Another thing that I find wrong is that if you ask for water at the bar to go up to the room, they don't serve it in a bottle, only in the machine.

no complaints .

.... The a.a was broken for a couple of days, in the dining room sweat poured down our faces. The pool was also dirty a couple of days because a motor broke. We moved the beds to suit our needs and several months old gunk appeared. We were 2 adults and 2 children and we had two double beds squeezed into the room, they are tiny, there is no place to leave suitcases. The dark gray towels are all to be replaced. The air in the room smells awful, they haven't cleaned the filters in the last decade. From hotel animation they have hired a guy all week who played the same songs and games day after day. There were no free parking spaces nor could they be reserved, they directly told us to drive around to park.

After taking the time to check in at home, when we arrived we had to queue to enter the hotel and as they didn't have a room until 2pm when I went at 2pm to get the key I got up in the queue, it seemed badly organized

Shampoo sachets, I would prefer a dispenser in the shower. The pool closes at 7, maybe extend the hours a bit more. Missing a few more umbrellas by the pool.

It wasn't clean

the food was not entirely good and I don't like the area very much where it is

The location is bad, the nearby bed is very small, it is a hotel designed for foreigners, dinner is super early

Small room for 4 of us. The pool is small and the water is cloudy. Parking in the area was a bit of a challenge as there was no parking at the hotel. Poor animation for both children and adults.

The room seemed a little small. The pool could use a bit more opening hours (it closes at 7pm). Elevators are often crowded.

I did not like the person who attended us at the reception, she seemed mute! the buffet (breakfast, lunch and dinner) on the other hand the disastrous cleaning they left the room without cleaning the blonde girl very unpleasant the truth

A receptionist who did not treat us too well when telling us the time of departure.

Upon arrival, the toilet was not properly cleaned. In general, there is room for improvement in terms of cleaning. The bed is also small. The chairs on the balcony are not comfortable, very hard.

all the dining room staff are very nice and friendly, with the exception of AIDA. an arrogant young girl, foul-mouthed, who asks her for something and makes a bad face, borderline. really that in a 4 star hotel you should feel bad treatment from this girl, it's so that the hotel manager reliably appreciates it

There is little animation, there were only three classes for children during the day. Very oriented towards foreign tourism.

the beds are a bit narrow, but we have experienced this in several places in Spain

The hard toilet paper that is in the bathroom and in the elevator is gone forever.

With the volume of the music in the pool very loud both in the morning and in the afternoon, it was impossible to find the tranquility that we were looking for in our vacations, both in the pool itself and in the rooms. It was an environment more suited to drunken youth than to people looking for relaxation.

The waiters, at least two who served us, left much to be desired. We arrived just in time for the buffet after a day at Port Aventura (our wine) and they started picking up all the food at 9:30 sharp without warning us so we could at least have dessert (we weren't the only tables left). , there were two or three of them in the same situation). They pay little attention to good customer service and local tourism. We opened the window in the room when we arrived at night and we had an infestation of about 30 mosquitoes in the room. As a solution, we were given cockroach killer products and had to stay on the balcony until we could stand the smell of the cockroach killer.

Most of the people working there are young people and it's not professional at all. When you went to ask for something at the bar, a particular waiter would always make a bad face at you, not only at us but at other people when we commented on it at the hotel as well. Then the all-inclusive is really limited. We chose the best chain because we had a very good experience in the best cap salou, but this has nothing to do with it.

For Muslim clients, little variety of food was offered, without pork, little to choose from.

Maybe the pool is too small.

Car parking alarm... leaves a lot to be desired No elevators given the capacity of the hotel (number of rooms...) Locking the room before the scheduled time (Please leave the room preferably before noon, but the time is not specified...?) Pool depth.... and hygiene conditions in the pool.

ALL FANTASTIC!!! A great hotel I WILL RETURN

The pool is too small for the number of guests the hotel has.

Water has very little pressure and it is difficult for it to come out at a normal temperature, it came out excessively hot. Dessert cakes seem too industrial. Suggestion: there are not enough plants in the corridors of the rooms, they look very cold.

Few elevators and good but monotonous food

There are only 2 elevators that are a little small and a little slow. Most of the time I chose to take the stairs. Wifi in the rooms is to forget, it is completely non-existent. You can only have good internet on the reception floor. The rooms are relatively comfortable but small. I booked with all inclusive and it facilitated access to the bar, however it is necessary to pay close attention to the stipulated times. I was sometimes refused the service (all inclusive) because there were schedules for everything: ice cream was until 6 pm, drinks until 11.30 pm and I was refused something to eat at 10 pm because it was supposed to be until 7 pm. I saw later that I could have eaten at the bar after all and went out to dinner unnecessarily. The bar staff must have been misinformed or didn't want to do their job and some were not friendly at all.

Dinner time starts very early for those of us used to peninsular time, we had to change our habits. The pool closes early.

The cleanliness of the plates to be checked. , not good at all

The buffet was quite poor.

There was no double bed

Little variety in the buffet, more geared towards foreign tourism. Nightly entertainment is quite decent.

coat cleaning 1 week without hair removal bathroom and bedroom needs to be improved evening entertainment only for kids for adults nothing to increase the pool which is too small compared to the number of rooms

Too focused on tourism

small pool

That we couldn't use the pool because they clean it very early. At 19:00 it closes, and at the same time we returned from PortAventura.

Meal times are very short and the positions are more suitable for foreign tourists than nationals.

The buffet had little variety of food. In addition to food, water was not included, they charged money and it was not cheap (50 cl bottle - 1.80 euros).

There was an intersection with rooms and instead of the one with a pool view that was contracted, we were given the other side and saw the street and pools of other hotels, but no problem.

The food is very monotonous, it lacks variety and very few Spanish or Catalan dishes?

A few small swimming pools for the complex

That the room was less noisy

We indicated to the front desk that the safe was unusable, we were told that someone would come and fix the problem and no one came despite asking the front desk again! In the end we gave up, maybe they had better things to do! Elevator requirements are terrible For your stay, ask for rooms on the 1st or 2nd floor maximum! dessert cakes

When I booked, it was said that the room has a bath, but no, it has a shower. We would have preferred a bath to go with little girls. Typical buffet but more than acceptable considering the price.

The pool is not heated during the period of May the water froze.

Much better breakfast

We asked for a quieter room (not overlooking the pool) - a window with a balcony overlooks a neighboring building (local condominium) with curtained windows is not comfortable. Smoke from neighbor smokers below or from the side enters the room. Towels are clean but grey..washed?

The only downside I can point out is that there is a bar in front of the hotel with a terrace for the night until early in the morning and this is very scandalous.

We had many families staying there and we all had stomach pains from eating. It made us feel terrible!!!

The mattresses on the beds were quite uncomfortable. We had a bad rest. The cleanliness of the rooms has been at least improved

Very slow elevator

How long does it take to turn on the air conditioner, hamburgers, sausages...

At the end of the stay, half of the hotel was closed resulting in no services.

That when booking a room the check out time is between 11 and 12 and as an internal policy (I think) you are given a paper saying you must leave the room by 10. This seems wrong to me.

There are no significant comments.

Expensive hotel parking.

Coffee in the restaurant

Very poor Wi-Fi, uncomfortable pillows, in the rooms overlooking the pool because of the bar opposite and the entertainment programs of the hotel in the evening it is very noisy, if the room faces the sunny side, then you have to cool the room with air conditioning for a long time, otherwise you won’t fall asleep.

Food with a lot of choice and very fresh could be a little higher, lacking in flavor. That The carpet in the corridors leading to the rooms is worn out.

Staff not very friendly Do not shower with strong water. The water doesn't move quickly. Variety of food.

Too much music around the pool

There were 3 of us who paid as adults. My 15 year old daughter is big and sleeping with two adults in a bed of 1.35 for 6 nights seemed a bit of a pain. The truth is we are used to sleeping more comfortably but everything else is perfect location, entertainment (Sergi-Yudif) three meals a day, and dining room staff, daily shows were good. Also, the weather was so wonderful.

Towels need to be changed, the gray color does not match this hotel

Any

Noisy environment, pub opposite where people party and scream until 6am!! The air conditioner in the room cannot be adjusted and is very cold. That we are being asked to pay for an allegedly unpaid bottle of water with meals 4 days before...tip, keep receipts!! Exaggerated parking price, €16/day.

One day there was no cleaning, it was unpleasant. But the next day everything was clean. Evening activities are not very...

In the case of All Inclusive, I did not like that the drinks were from a dispenser, such as a Burger King. If you asked for a cocktail, it was also not very fancy (from a bottle) and with ice in a small plastic glass, they offered to make it right (crushed ice, mint, sugar...) if you paid an extra 2.50 euros. They didn't have non-carbonated drinks with no additives other than juice or water. People book sunbeds and umbrellas by putting in a towel, which is not possible. As a tip, I would say I was walking with an 88 year old who couldn't even try the pool because there are only metal stairs and the poor thing can't climb them, they have to adapt the pool for people with disabilities. mobility.

The front desk smells of chips as it is next to the pool bar and that is the first feeling you get as soon as you arrive. Small pool for the number of clients the hotel has. Lazy nightlife.

Attention at the pool bar due to a certain Franchi... a waiter who could be doing something else since he doesn't like his job.

Evening entertainment was more geared towards children than adults.

Menu not very suitable for an Italian tourist. Salty was also a host of breakfast desserts.

The family room is a little small, it was stated on booking that it overlooks the pool and it faced the street (I don't know if that's better or worse...but that's not what was said). Very very bad coffee for breakfast, bad even for a car.

Lunch and dinner are very similar! Small pool.

Drinks should be included with meals. It makes no sense to pay full board and have a price list for drinks at lunch and dinner at the restaurant tables. At most, one drink per person or a bottle of water. Small gym with few options. Paid parking for €16.50 per day at the hotel or try your luck on the street. Lots of paid and unpaid places but few free ones at this time of year.

Buffet... no taste, low quality product, aging for several days, mediocre dessert. Very small pool, tiny kids pool

The one who wanted to stay and I had to leave 😅😅

Housekeeping is pretty bad. Quite a lot of hair when we arrived and very visible, dirty parts of the room... Toilets made of old plastic with stains that won't get out, there was a small blood stain on the sheets (I didn't say that because I saw it my girlfriend wasn't there spent the night). They didn't leave big towels for us either, the next day they didn't leave either, we picked them up the same day, but we still had to wait for the 3rd day for them to leave it, and that was before 3:30 pm, that is when they finish. In addition, the small and dirty towels we had to deal with were put back even though they were left on the floor and were already black. The last were a room full of sand, because they didn't seem to dry out, at least not the grease. Elevators are a test, they are few and slow and you break into a sweat. pdta. Even the elevators had chorets. In general, the room does not correspond to 4 stars. 3 hotels are much better.

To put but in my opinion the pool is a bit decent but with hammocks for everyone at any time thank you.

The pool is small and there are a lot of people.