The location, the room with a balcony facing the sea, the tranquility
There was nothing particularly bad,
the best thing to wake up with the singing of the birds and not with the typical garbage truck.
improve game room, pool sticks and Ping-pong ball
Clean, spacious and comfortable room. Varied breakfast Location next to the beach and not far from town
Nothing except asking us to pay in advance when we are Booking customers
comfortable, good views and good location
On Christmas day they told us they were open for dinner at 8 and when we went down half an hour later they told us they were full. We were with a two-year-old girl and everything was closed around the hotel, it was raining and there were no taxis available. we had to look for life as we could. a very ugly detail considering that we had a 7-night stay…
The hotel is very well located very close to the playa jardin, loro parque and the city center of puerto de la Cruz.
Two single beds side by side as a double bed in the master bedroom. Taxi cost for the trip between Tenerife South Airport and Alua Tenerife (100-120€) with no other real alternative apart from bus 343 with few timetables. The two swimming pools are unheated (it would be nice if at least the paddling pool for the children was).
I liked the room, the snack service.
paid safe deposit boxes.
Shumt was missing in the bathroom both in the bathroom in the room and in the other toilets. I missed biscuits in the restaurant. The access to the area of my favorite club is not good. And the coffee maker in this area also gave operating problems.
Good location by the sea and in a very touristic place for excursions in all directions. Price-performance
No possibility to hang clothes. Air conditioning not usable, since it smelled extremely of old frying fat.
The room is very good, very big, very clean, while looking at the sea and Mount Teide, it is very comfortable, but it is too far to walk, and it is the last room on the fifth floor. Children like this place very much. The indoor swimming pool is very good. It costs 5 yuan a day for one child. I didn't go to the outdoor swimming pool because I was afraid that the children would be cold. The indoor swimming pool can also play in the water when the weather is bad. It is very warm. 10 minutes walk from the zoo, 5 minutes walk from the beach, very convenient, there is a parking lot next to the hotel, 3 yuan to park once, as long as you drive out and come back, it is 3 yuan, and it is 3 yuan if you leave it for 3 days, you have to pay first Money. The hotel is very cheap and good value for money.
The food is really average. I chose breakfast and dinner, but I went out for dinner, and my child didn't like it. breakfast is ok. But the hotel is cheap and good value for money. I took two children to live for 2 days and included breakfast and dinner for only 300. Forgot to mention, there is a big rooster that starts to crow at 4 o'clock. If you don't sleep well, don't take the westernmost room. The chicken is on the west side. Ha ha ha ha.
The location near the beach and the possibility of parking
I didn't have a hairdryer and I just needed it because garbage fell on my hair and it was night
nothing bad here
comfortable and clean hotel. good location
the sea view rooms are quite noisy because of the road in front of the hotel and when the tourist buses leave their engines running
Measured by the room price with half board, the food was very good,
Sleeping is only possible with good earplugs (silicone) because a rooster crows all night and the soundproofing is poor.
The calm, cleanliness, location and professionalism of the team (special thanks to Mr David Alvarez)
The not very qualitative buffet and the soundproofing of the rooms
The cleanliness, views and facilities. The breakfast very good
difficult to park near the hotel
The best places in the swimming pool were always reserved for some special group. The places were often unoccupied all day. Climbing to the upper level and coming down caused trouble for the other party due to a sore leg.
to the point and without unnecessary water: 1. check-in and check-in took place without delay and quickly 2. food for a solid four. there is no variety for every day. but everything is quite tasty 3. the pools on the territory are quite spacious. there are enough sun loungers 4. parking for those who travel by car is paid in the hotel itself. but I preferred free parking on the advice of the manager, 2 minutes walk from the hotel 5.as a result, the hotel fully met all expectations. (clean.comfortable.neat)
Yes, I liked it, it was the hotel for my honeymoon and we wanted to return
the bathroom door did not close
I really liked the attention at the reception, the size of the room. The bed was very comfortable and the staff is attentive and professional. The breakfast is also good and varied.
The breakfast coffee. I don't like soluble coffee
Courtesy at the reception
Humidity in the room. The heating did not work. The drain smelled.
Very poor breakfast.
international varied dinner
breakfast does not vary
Hello. The hotel is very spacious. Very friendly staff and willing to solve any request. Very clean. I had read that there was little staff at breakfast, I have been from December 2 to 6, and everything has been ideal. There were a lot of people staying and yet without queues, a lot of staff picking up, cleaning, replenishing before it ran out. Of the best I've seen. Coffees and juices the most normal, the rest, everything you can imagine. Possibilities to park around the hotel, which is not little. At least three possibilities to walk to the center in 10 or 15 minutes depending on where you go. The closest, La Ranilla in 10 minutes. There was a show every day, we did not enjoy it. We had what used to be a one-bedroom apartment, super large. Completely renovated very recently. The sofa bed for my daughter has been fine. I really liked our experience
The room in the living room had a skylight that overlooked the corridor, the corridor light was always on. I think it's something they have to fix, and I'm not talking about turning off the light in the hallway. In the bathroom there was another window, but closing the bathroom door was no problem.
Incredible, comfortable bed and hotel with many services
The room was very spacious, the beds very comfortable and above all we had a terrace with views of the quite large pool. The buffet breakfast was very good, there was a bit of everything, in general very good.
The only thing I can say that we didn't like it, but in reality it's not the hotel's fault, is that people reserve the pool loungers with towels all day and if you want to go for a moment to sunbathe They are all occupied but only with the towels.
The location (we had a sea view room) and the proximity to the beach. Generous and modern facilities. We really liked the features of my favorite club.
Unfortunately there was no hair dryer in the room Rooms and at the reception were only a few available and therefore quickly sold out. The pool is unfortunately a bit old, the floor was partly brittle and had holes. You have to like the mass processing at meals.
very nice hotel 5 mins. walk from the bus terminus. 15 mins. walk from the center but with good restaurants nearby.
everything was great
The buffet was not bad and there was a variety, but for my taste the quality of the food was a little weak.
the lack of privacy on the balcony (facing the rooms next door)
We had not requested a room with a terrace and they did not give it. In general it is a good hotel. perfect location
very serious waiters
The attention of the hotel staff. New, spacious and very comfortable facilities. Ideal beds to rest
The internet connection fails on some devices. I could never connect with my mobile.
Proximity to the beach, comfortable beds, helpful staff, free safe. For the price I paid, I will come again for sure. Overall, I recommend it despite a few shortcomings.
They did a lot, of course in the room too, but it was because of the climate. Few attractions for children, and those that exist do not work, broken, lost, etc. e.g. 2 paddles, boards torn off from ping pong rubber, non-working 2 out of 3 machines, i.e. a lost flipper puck and permanently pressed buttons in the bounty hunter - they devour 1€ and throughout the stay neither repaired nor any information that they swallow the money. Only the gum/caoutchouc ball vending machine worked. Breakfast monotonous. For food, e.g. pancakes, eggs, you have to wait in a queue for a few minutes because the service is not good, and since it is one of the few tasty products, there are long queues. Also, generally no free parking spaces.
THE SITUATION OF THE HOTEL IS MAGNIFICENT TO GO WITH CHILDREN: CLOSE TO THE BEACH, THE PROMENADE AND LORO PARQUE THE SIZE OF THE FAMILY ROOM IS GREAT AND THE BEDS WERE COMFY
IN LOW SEASON THE ENTERTAINMENT FOR CHILDREN LEAVES A LOT TO BE DESIRED, SINCE EVERYTHING IS ORIENTED TO THE IMSERSO (AND THAT'S WHY THE MEALS ARE ALSO VERY BATTLE). I DON'T KNOW HOW THE REST WOULD BE, BUT OUR ROOM HAD A REAL DAMP PROBLEM: THE BATHROOM VENTILATION WAS NULL AND TO COME TOP IT THE WATER FROM THE SHOWER RUN OUT COMPLETELY, WHICH CAUSED A DAMP PROBLEM IN THE BESTIAL ROOM, IN ADDITION TO PREVENTING THE DOORS FROM CLOSING PROPERLY BY BEING SWOLLEN BY IT (A REAL PITY TAKING INTO ACCOUNT WHAT A GOOD ROOM IT WAS... WITH A LITTLE MAINTENANCE IT WOULD BE FIXED)
the location is perfect. It is also quite new and very clean. But the best by far is the attention of the staff, both at the reception, in the restaurant and in the bar. we will be back.
Normally I avoid such large systems and therefore have little experience, but I was pleasantly surprised. My room was huge, but I'm sure not all of them are, it was a half-cornered room and therefore probably larger than most. Could still see the pool a bit, animation was one during the day, but it was rather late in the morning so that was quiet in the evening and in the morning - very good. Room cleaning was great and daily, you just have to hang the sign on the door, but even if it wasn't, you were asked. Wifi was usable with around 40Mbit up and down, even in the evening hours when everyone actually uses it. Breakfast buffet more than adequate with a good offer. Otherwise, the system is complete and actually everything is there that you need. I've also used strength training equipment a few times, I found it completely okay. Yes, would probably book it again....
There were no new sheets during my 10-day stay
Very large room Pleasant shower Comfortable bed Impeccable cleaning Own services Good value for money
Not a lot of choice at the buffet on sweet choices No hair dryer
Location and pool
Our apartment was set back from the main hotel block.
Very well renovated bathrooms. Top location and friendly staff.
The dining room is way too big. In times of a pandemic, you get too close.
the room given after complaint, the pool area, the fairly varied food.
the room originally assigned, very small and without any storage. the dining room indoors and unfriendly.
The space of the hotel, the pool, the size of the room, the balcony, the quality of the breakfast and the diversity and quality of the buffet meals
Not being able to heat a bottle in the room, a microwave was missing
rooms and all services very warm and attentive staff
the object is excellent
swimming pool spa sport paying but the price is affordable
Good breakfasts, varied and with an option in case you get up late from 10-11 with continental breakfast Sensational pool and lots of options to entertain the kids Large family room equipped with everything since it was an apartment
The family block is a bit far away and there is a lack of signage The expensive parking €12 a day and since we weren't just going to sleep we didn't take it and then it cost us a lot to park in the area
The rooms are very spacious and new.
fan noise from 8 o'clock. no curtains on some windows.
Very nice place. Lobby was very nice. Employees were very nice.
The family room lacked more comfortable seating.
Large clean room. We had a problem with the bathroom and they immediately came and fixed it or even offered us another room. Everything is available. Super breakfast!
Parking at the hotel is paid and outside it takes some time to find a free parking space.
Everything is completely correct
The old gym and cardio machines could not be used, they were chargeable.
Clean and spacious rooms. The food is varied and good. The pool is very good. The staff is friendly.
At the spa, which is paid separately, the saunas are gender-segregated, so you can't enjoy the sauna with your partner, unless you're heterosexual of course. The hotel is a bit far from the center.
The hotel is well located, 10 minutes from the beach and 15 from the center (on foot). Spacious, comfortable and clean room. Attentive and friendly staff. There is good value for money.
Breakfast buffet. I believe quantity is more important than quality; several vegan options. Difficult to park even though there are paid places in the hotel.
The room is very nice, size, terrace, lighting, good closet and comfortable beds. So is the bathroom, with good lighting and space for things, the only negative is that it did not have a hair dryer, but it looks like it was by accident.
Parking spaces were not available and could not be reserved so parking near the hotel in the area could be difficult.
The room was larger than expected with a terrace. The attitude towards employees is excellent. Large parking lot. The rooms and common areas were clean.
The breakfast was plentiful and varied, but the quality was not the same as in other hotels in this category (syrup-flavored juices, tasteless cooked meals, hard muffins, etc.) The bathroom door was swollen and did not fit in the frame. Some rooms have a direct window to the corridor, without a curtain, so that the light does not penetrate during sleep.
clean and new
I would put small bowls for jam so as not to dirty the big bowl
The staff were super nice, especially those who worked in the restaurant and bar. The breakfast was great and it was very clean.
The weather was bad when we were there and it was sad that there was no indoor pool or much else to do inside the hotel but I guess it was something I should have checked before booking.
modern and very friendly staff (David is very nice)
The most varied breakfast with natural orange juice instead of a bottle
Professional attitude. Especially the front desk and waiters. thumbs up Lonely Mole Rescuer.
Some facilities are in need of repair or improvement, such as the bottom of the pool or the games room. It would be nice to have more variety on the buffet. It was the weakest.
What we liked the most was the spacious apartment with extra large double bed, refurbished and very comfortable, perfect for a 7 month old baby. Plenty of services, and highlight the treatment of staff.
Recently refurbished, it has some issues that need to be addressed, such as the bathroom where the water from the shower is leaking, resulting in issues such as not being able to close the door. Another inconvenience is that in such a large hotel the distances to the room are large. As a suggestion, they should provide healthier options for breakfast.
Small selection of desserts for breakfast
cleanliness and friendliness of the staff
The buffet was not very varied and the fruits were not ripe.
the only thing is that there is no ball ice cream, but otherwise it's nonsense
very clean and new and comfortable rooms
In general, everything is very good in cleaning adapted for people with reduced mobility.
The glass in the shower was too short and the whole floor was wet. And they don't have wake up service
Excellent housekeeping. Ideal location 300 meters from a beautiful black sand beach. Large room with almost all amenities
There is no hair dryer in the room (need to ask at the reception). Most of the front desk staff only speak Spanish and some English.
The rooms are completely renovated and equipped. The pillows are very comfortable as is the mattress. The staff are lovely and everything is very clean. The breakfast buffet is very varied and despite the large number of people there is plenty of seating. We have been in this hotel several times.
Hairdryer must be picked up at reception. The pool is not very big. Air conditioning is not regulated; it is centralized. It only allows you to turn on at 25 degrees or turn off.
Cleanliness and friendliness of the staff
the buffet is a bit sparse when it comes to changing food, excessive queues for breakfast even in september. Yes, it's all very good!
The service of my favorite club is very far from the pool.
beautiful and modern rooms, even the hotel is very good...
I didn't really like the restaurant… monotonous and simple but for the price I have to say it's ok
Cleanliness, spacious rooms, front desk service, good breakfast buffet.
Room with refrigerator. You are given two access cards, you leave one in the box to keep what you have in the fridge cold, and the cleaners take the card out of the box and the fridge turns off. Thank you.
the rooms are very spacious, clean bathroom and very friendly staff, they give you the option of a late check out although I guess it will depend on the season.
The only thing we didn't really like was that buffets used to be "themed", Asian, international, Mexican, etc. and there was nothing of this in them, before there were the same dishes with some new ones, but this is it.
The location is very good - close to the center. However, it can be reached quickly (about 10 minutes on foot). The rooms are freshly refurbished and have large bathrooms. Of particular note is the excellent service at the reception - everyone is very friendly and always ready to help.
Although this is a non-smoking hotel, smoking is allowed on the balconies. Room service leaves a lot to be desired. Some activities, such as washing the floor or changing bed linen, are only done after a complaint has been filed. The breakfast buffet didn't meet our requirements - fresh food like that. B. Cucumbers or tomatoes are not fresh. Poor quality sausage, cheese and buns - but this is our personal opinion!
Animation in the pool
I liked the location, the buffet staff attitude, the spaciousness of the room and bathroom.
The buffet was not very varied, when there were themed dinners, there were only 2-3 related courses. The nightly entertainment was a bit lacking, the end time was at 23:00, when it calmed down a bit, it was all over.
very clean and new refurbished rooms
noisy in the evening, cold pool, breakfast for four
Central, very very nice room I was very surprised. Inexpensive and very new hotel.
The pool is small, but there is a children's pool.
Comfortable bedding Nice room
Huge hotel complex Swimming pool and very good breakfast
We really liked the room (large size, renovated, with a terrace and very well equipped) and everything. The friendliness of the staff in general, especially Samuel at the front desk, who managed to put an extra bed in to keep the sofa and be able to use it, which made our stay so much more enjoyable. The buffet is more than correct, however, as a result, dinners are a bit repeated. Also great flexibility to change dinner to lunch without any problem. There is even a swing and a free play area in the common area of the family rooms, which my son loved! Although the play area needs a little renovation. However, places where children can play freely are encouraged. If we return to Tenerife, we will definitely return to this hotel!
To put a snag, the family rooms are a bit far from the reception, which can be reached via the outdoor pool. Nothing serious, at least if you don't have mobility issues. The children's play area needs some maintenance, but it's a great idea!
Large modern hotel with a great pool and generally friendly and helpful staff. There are various shops in the hall.
The food standard in general is quite poor. Simple free buffet with mediocre product
Great staff, sea view room, spacious and very clean, the hotel was very close to the sea, although it was not the main beach. After walking 20 m, you will find yourself on a promenade full of terracotta, where life is in full swing. We took my favorite activity package which included access to a room where we had drinks (water, beer and soft drinks all day) and from 11am to 7pm they had sandwiches, fleas, nuts, sweets, cakes and donuts . The pool has sunbeds reserved in the first row, although when we arrived they were all occupied and not My Favorite class clients. On the first day, they also brought us a bottle of cava to the room. Minibar is free for My favorite class, although not refilled
In the pool there are hammocks reserved for my favorite class this is not true they were occupied by all sorts of clients and although we told the lifeguard following the instructions from the receptionists the lifeguard told us they were busy and that I mean if you want a pool, you don't deserve this package, the hammocks were placed on the top floor and you had to walk down a nice ladder to take a bath. On the first day we drank water from the minibar, and for 4 days it was not replenished, that is, the minibar was free, but only what is on the day of arrival, then you have to buy water in the supermarket
I really liked the cleanliness, friendliness of the staff, quite comfortable beds and very modern rooms.
Improve nutrition and tidy up the floor of the pool with broken areas.
Very attentive and qualified staff, both at the reception and in the restaurant. Years of experience The room was quite spacious. The buffet was very varied.
You can’t go by elevator from the room to the restaurant, you have to go down to the hall and go up the ramp (not small)
The design of the hotel, the minimalism of the rooms and their spaces.
Upon entering the bathroom, we noticed that there were a few long hairs under the carpet, nothing major, just that could be improved.
Nice kill spacious rooms Unbeatable cleaning Large, modern hotel with good, comfortable facilities. Very good value for money Friendly staff ready to answer any questions nice pool Breakfast buffet with a lot of variety nightly shows
The only negative I put is the difficulty in finding parking. When we arrived, the hotel car park was already full and we had to drive around a lot to find a place to park our car. otherwise perfect
The cleanliness of the premises, the friendliness of the staff, the quality of the restaurant and the all inclusive service. The hotel is well located. Cleaning is done every day, there is nothing to say about the quality of cleaning, everything is fine.
The quality of the orange juice in the morning leaves much to be desired Some employees seem constantly stressed while serving in the restaurant. Evening entertainment is poor No staff speaks French
Very good location near the sea (beach) and the center. Newly refurbished rooms with a comfortable large bathroom with shower. All staff are helpful and very friendly. Large fridge in the room.
Breakfast little variety - the same every day with poor quality. No place to hang clothes outside the closet in the room. Balcony furniture is very uncomfortable.
The rooms were spacious, well decorated and comfortable. The staff goes out of their way to make sure you have a good time, they always try to make you feel comfortable.
The buffet could be improved.
varied food, fairly good cleanliness
difficulty finding parking
the structure itself is nice, very big and in a quiet area and the room is big.
Unfriendly administrators, not very clean. The room was not very comfortable for 14 days, there was a lot of noise at night, I think because of the solar panels on the roof, the bathroom door did not close, the shower was poorly sealed, so water leaked between the glass and the shower tray.
Everything in the room is very new and comfortable.
Very little variety and normal quality in the canteen
the rooms are very nice, modern and comfortable. very good beds and nice terrace
gym, one part is paid, aerobic part. For breakfast, they could put something else sweet, a chocolate bun or donuts, for example. very bad churros
Location, newly renovated room, nice atmosphere, good restaurant service.
The material of the pool body, too rough, looked dirty and had many broken areas on the bottom.
We only spent one night but the rooms were comfortable and cozy. Clean and spacious. Adequate breakfast buffet with helpful and nice staff and more than reasonable price. Good location, close to Loro Parque, beaches and shopping area. We couldn't use the pool because it was cold but the area looked nice.
To say something, it was noticeable that it had been recently refurbished and still had things in the middle or no deep cleaning. Example; The walls in the bathroom are shabby and look dirty. Additional; will include hair dryer in the rooms and no deposit.
Extensive facilities, comfortable beds, very good breakfast, easy parking in the area.
The pool had damaged parts, that's all
Rooms and staff
Poor quality dinner buffet. There is no hair dryer in the rooms. The rooms on the top floor have a lot of noise from the air conditioners.
In general, everything is good in terms of price-quality ratio. Lots of food, nice room, good animation.
As a suggestion, it is quite difficult to park in the area. The hotel has parking, but it costs 12 euros per day.
The hotel has been recently refurbished. Everything is very clean and the staff is very friendly in general. The food is varied and good. Price-quality-good option.
Everything was very good. The only incident I had was that the room was supposed to have a hair dryer, but as it was recently refurbished, there was none in the end. I called the front desk to ask for a solution and they loaned it to me so everything is perfect.
In general, I liked everything, conditions, staff, food, etc.
The only thing is the number of people at mealtimes, but hey, after years of wasted time, we have to regain what we've lost.
Everything is fine, beautiful and comfortable room, very clean, very friendly hotel staff, from waiters, chefs and ending with the receptionist.
The only thing that can be put something negative is the large pool, that the floor inside the pool was broken in several places and it could be dangerous that they could be cut.
Proximity to the event we attended
ROOM AND STAFF TREATMENT
New and very clean rooms. spacious. Good amenities. The pool is a bit small for the size of the hotel. The food is quite acceptable and the snack bar by the pool is also quite acceptable.
The registration process is quite slow. It's not that the administrators are not working, on the contrary, I have a feeling that there is a slow protocol. They should give it a little meaning. The rest is great.
The calm, the room, everything in general
All (great reform)
Tourists reserve sun loungers before breakfast
Good service and great facilities
It is somewhat far from the center
All very good, exceptional food and service
To say something, I missed the serrano ham in the buffet and some other entertainment for the elders, like karaoke or something like that.
Location, modern design of the rooms, spacious common areas. large terrace
Many parts of the rooms and the hotel lack maintenance and care. The air conditioner is blocked and you need to turn off the power to be able to reset the system and adjust the temperature. The water from the shower comes out and wets the entire floor due to the lack of silicone in the aluminum. The toilet brush was broken. The pool water is not clear and I only used it the first day. The reception does not answer calls from the room, at least in our case it was. The food is very mediocre in variety and quality. Products are presented raw or with very poor preparation. The person in charge of the dining room needs to be replaced or warned if the hotel wants to improve its rating. Raw and fatty churros, poorly cooked tortillas with little desire to make them good, low quality sausages, raw fried tomatoes, uncreative menu. We will not repeat our stay at this hotel.
Facilities are good, recently refurbished hotel and very well decorated. The rooms are excellent.
The catering service is quite poor quality, the food is not tasty. Service at the pool bar is also not up to par, drinks are of poor quality and expensive.
especially the room and its cleanliness.
that there were plenty of sunbeds in the pool, occupied only by towels, said something about the club, otherwise very good.
Excellent staff attitude. Incredibly very good. Very good amenities. The housekeeping is very good. Big hall.
No vending machine to get water at night. One day the bar closed. It's close.
Perfect location 5 minutes from the beach, 6-7 minutes from Tisza bus station which serves the whole island. Comfortable and clean room, nice staff. Breakfast with a large selection in the form of a buffet.
The air conditioner was a bit noisy so we slept without it, but even in mid-August this was not a problem.
The room is nice, renovated, spacious and clean.
The general atmosphere is somewhat reminiscent of a nursing home, not a boarding house. There are places for parking on the street Breakfast is really not very good Life in the pool did not bypass the pool
The room in general is very good, the bed is very comfortable and everything is renovated. Pretty complete breakfast.
The area around the hotel is a little run down. Cons: There are no hair dryers in the bathrooms.
What we liked the most was the buffet (its variety of food and the friendliness of the staff) and the spaciousness and comfort of the pool.
What we least liked was the smell of plumbing that came from the bathroom (which was then cleaned) and that, in our opinion; the apartment we got was somewhat hidden so it took us half an hour on the day we arrived to find it as each person told us different things.
rather weak buffet
The waiters are AMAZING!!! I have to say that my partner and I went to a party at the port and accidentally fell asleep despite the receptionist calling us and waking us up very well. Not a bad word, not a tone of anger, very polite and even sweet! This will be our option if there is a next time!!!
The maid was not as friendly as the receptionist. He told us as we were leaving, "Come on, you were gone an hour ago, I have to do my job." This was redundant as we were already leaving and in any case we don't think she should attract our attention.
Location Pool Very nice event staff
A little light in the hallway at night Bedroom doors do not close well
in general it is very nice new rooms, it is a pity that there was no free water or in the fridge to be able to buy
there were only two people at the reception and there was a queue the boy was not very nice
Good killing. Very friendly staff and delicious and varied food. Renovated hotel. recommended
Lack of hammocks, but at this time of the year this is usually the case in all hotels.
The rooms are brand new and the buffet is very varied, also if you have all inclusive you will have more pool food and all the drinks you want. Also, the staff is very friendly and everything is very clean.
For the capacity of the hotel, the pool is somewhat small, and since families are traveling, the children occupy everything, it is necessary to make children's pools.
All services are very good and outstanding staff
Customers booked hammocks very early
the room is very well decorated
some details such as false ceilings were badly damaged and little else
Food. It is varied, the rooms are new and the cleanliness is excellent, the animation is small but good.
At the time, hammocks at the pool were embarrassing because there aren't many of them and people book and leave. It would be nice to add ambient music.
Rooms and proximity to the center of Puerto de la Cruz. The breakfast is pretty good with a variety of food.
The one that does not have rooms for large families is forced to request 2 rooms, which are thus divided. Rental of pool towels for 10 euros each and the fact that on weekends due to the influx of people there was a shortage of some dishes for breakfast and queues at the buffet. The air conditioner didn't cool well. There were ants in the room.
Passable breakfast but the way the customers behaved was embarrassing
Lack of education of children and parents in the pool, without attracting the attention of rescuers, even with risky activities.
Very poor buffet, could have had more variety.
apartments are spacious and well equipped
lack of staff response to certain behaviors of people in the hotel, for example, there were no free sun loungers in the adult pool, because they were occupied with towels, and the owners of these towels did NOT swim
The buffet was good and varied. The room was adequate and had a kettle with tea and coffee bags. The queen bed was comfortable and clean.
The extra bed was like a stone. It is considered worth choosing all inclusive as they charge for everything. Dental kit, comb and hand soap were missing.
Cleanliness staff attention. Food.. location. overall excellent
Say something. It took them a while to give us a room
The calmness of the first days, there were fewer customers and it was almost an oasis. The dining room staff are very friendly and efficient. Cleaning of all premises. It is true that the center is far away, but the beach can be reached very quickly. Although. o We liked every day, they have animation. The fact that there is an Interchange bus nearby is incredible for those of us who don't drive.
Turning on the AC in room 1407 gave off a bad sewer smell. We reported it the next day, Wednesday, and were told they would comment on it to the housekeeper. On Saturday as it goes on we say it again and they tell us that when we get back from the tour we say it again at the front desk that the technician will go. I must say that the technician was very kind, saw and fixed the defect in the bathroom (accumulation of waste without water in the siphon). Unfortunately, the next day, Sunday, the smell persists, in the morning they tried to put bleach in the duct tray, we assume because the room smelled. We are offered to change the room when we return to say that the problem is not solved, but for the one night we left, it is more of a problem for us to change all things. The front desk staff are friendly but don't solve the problem. I think if they had looked on Wednesday, they would have seen that there is a problem with this room. Due to the heat, we had to sleep with the balcony window open due to the noise that came from people enjoying the night in the pool area.
Spacious room, very clean, in general the hotel is very nice and charming staff
We were two couples with no children and the pool area, almost all the sun loungers were reserved by the hotel itself with a sign and we had to go up to the upper pool which is the children's pool. They forgot to put water in one of the rooms, and when we mentioned it, we were told that at that time they could not do anything and there was no machine either, they did not bother to fix it ...
newly refurbished hotel. very good conditions
Facilities, cleanliness, space, friendliness of staff
The sunbeds by the pool are reserved by the hotel and I had to go for the kids upstairs. They didn't put water in one of the rooms, and when we told them that they couldn't do anything and wouldn't fix it, it was already too late...
Great housekeeping, Mercedes does her job perfectly and friendly.
The food is generally acceptable, but although the breakfast is varied, ironing is very, very slow, there is always not enough of everything, you have to queue for everything, and the staff is in no hurry. I didn’t see animation for children either, what is there is a park room with everything thrown out and there is no staff there. The only thing they did was put a mat in the pool, that was ok.
facilities, room and staff are very good
that there were no hammocks in the pool and the food left much to be desired, it lacks caress and taste. the paella we had was very good and the bolognese apart from the live meat... the rest was a bit weak, the desserts are the same...
Cleanliness, the pool and the attention of the staff and their entertainment activities
The buffet is very varied but with a few changes. Always the same base and a couple of dishes that change daily. The food is good, but for me it would be a little different
I really liked the room and the service in it as we celebrated the anniversary and behaved very well with us
Well I didn't like that they didn't give me the option to leave my bracelet on Sunday as I saw a lot of people leaving on Sunday and they still had the bracelet before lunch and I had to pay for food. in this chain of hotels they always left it with me for the whole sunday
facilities in general and food quality very good animation team
the pool has a raised floor in some places
newly refurbished nice clean hotel, modern big room, big balcony, big shower, small fridge and kettle in the room, great sea view, surprisingly quiet at night (unless the beach club on the beach is open, loud music plays until 5am) - then the only thing that helps is to close the door, turn on the air conditioning), WLAN in the room works fine, air conditioning works individually, nice pool, friendly staff; Breakfast: large selection - quality not very good; Location: within walking distance of the beautiful Playa Jardin beach; 15 min walk to Loro Parque; 8 minutes walk to the bus station - stop "Puerto de la Cruz" so you can easily explore the island without a rental car; about 15 minutes walk to the center of Puerto de la Cruz (port), about 25 minutes to Lago Martianez; the collection point for booked bus excursions is right in front of the hotel; Supermarket a few steps away - very large near the bus station
The room was very clean at check in; Unfortunately, this did not happen - they promised daily cleaning, but this did not happen. The floor in the bathroom, room and on the balcony was not washed, which of course is very noticeable for a 2-week stay; A maximum of one strip was stretched between the door of the room and the door of the balcony. The complaint was dismissed; there was not even a "cosmetic" cleaning, so that the "eye would rejoice", there can be no talk of cleaning. Towels are changed, bed is made; Linen change is reliable if you want it.
Tastefully renovated and very helpful staff.
Without a doubt, the best thing about the hotel is the cleanliness and the food, both for breakfast and for lunch and dinner. The room and bed are quite comfortable and spacious.
What I didn't like was that people were booking hammocks from 7am when it was theoretically impossible. As far as animation is concerned, adult animation needs to be promoted as most of the shows are geared towards children.
there were no hammocks
the room was perfect, i really liked the dining area and the variety of food that was available.
I would have put more hammocks in the main pool area... I also didn't like that everything inclusive seems to be heavily controlled as I ordered a Coke at 12:02 and the waiter immediately warned us that we couldn't ask for more, which -what I already knew, it seemed to me a little bad taste ..
Location, very close to the beach. Refurbished facilities. Good housekeeping.
The coffee is particularly unpleasant, as are the juices. In the all inclusive option there are no water bottles, you are given a glass of water and if you want a bottle you have to pay for it; There is no minibar in this option or in the room.
The room, especially the shower.
Buffet in general, everything is bland and monotonous. The elevator is a guillotine, a motion sensor must be put on it before an accident occurs, and you must compensate someone.
spacious and clean rooms, helpful and very professional reception staff, the buffet is of the right quality and in good quantity
They repeatedly left the door to the terrace open without closing it, the animation for the kids was pretty good although the staff were very nice.
I chose this hotel mainly because of the location. I wanted to be closer to the sea. The city is also nearby. So the location was perfect for me. The rooms are large and clean and I was able to work well there. The area is quite quiet. Therefore, it's great. During the day it was quite quiet, so no one bothered me while I was working. The maid was very nice. Internet was great. Good for Zoom calls. Much of the hotel has been refurbished. Looks nice! The value for money was excellent!
Didn't like · the beds were ok, but the springs were slightly felt. Therefore, some minus. The breakfast was simple. Nothing special and I'm used to different. In general, the staff could be a little more friendly and open. I know it differently. These are all small things, I would still book this hotel again.
very comfortable beds, friendly staff
no parking and payment.
proximity to the beach!
the room is a bit dirty
Hotel Alua exceeded my expectations, they are comfortable, clean and nicely decorated rooms. He made me feel at home. Ideal to spend a few days with the family, close to the beach and the center of Puerto de la Cruz. Miracle, I would come back with my eyes closed.
As an improvement, I would rate the quality of the juices for breakfast.
The hotel has been renovated. The room was very clean and beautiful, we were able to relax very well. No noise. The pool is ok.
Food could be much better
The attention was great, everything was impeccable, a lot of organization
The treatment the staff gave us was really excellent, I stayed half board and both breakfast and dinner were quite complete and it was an all you can eat buffet.
What I didn't like, perhaps, is that even with half board, the dinner drink was not included and had to be paid separately.
Cleanliness and staff
Possibly the location due to the difficulty of parking, although the hotel has paid parking.
Formerly "Turkes", this is what you can still see on street signs. big room, big bathroom, big balcony, big tv, kettle, wi-fi modern shower with glass wall, no curtain almost everything worked The restaurant is quite busy but with a lot of choice for breakfast and dinner. Free parking nearby is not hopeless, although scarce. Several chickens have settled in Barranco. Just pay attention.
large hotel complex. Quite loud pool activity during the day but surprisingly quiet at night and in the morning. There were potentially 15 German TV channels, unfortunately 9 of them! does not work. There are not enough spare parts for the RTL family for a long time, the rest is a matter of programming (an external specialist is needed). The location is perfect for Playa Jardin/Loroparc and the bus station, but it's a bit of a walk to town and it's best to take a bus or taxi directly to La Paz. The second Aluahotel in Puerto San Antonio Park is much higher and on a very busy street. Therefore, I would prefer the old Turquesa, even if it is a little more expensive.
The rooms are very nice
We would have liked a Spanish omelette and bad coffee for breakfast.
Spacious, comfortable hotel. Pleasant hospitality staff.
Room service staff. They enter rooms without knocking whenever they please, creating awkward moments. We felt very bad. They list all inclusive and then you have to pay extra for some drinks at exorbitant prices.
Working with employees such as: Samuel (reception), Angela (show cooking dinner), Rosie (breakfast) and Conci del Pelo Plata (common areas).
The water bottle problem I mentioned earlier.
very clean and quiet, very friendly staff, especially the maids on the 4th floor.
lack of training in the use of the indoor pool, which is advertised in the photos of the hotel; Please make it clear at the front desk that this is an independent company and that additional fees apply. At the breakfast buffet they were very friendly, but the coffee makers used to be in error mode (some items needed to be refilled) as well as juices.
it was spacious it was very clean and well located
Cleanliness, spacious room and quiet. Close to the beach, Loro park and the center. Well-equipped children's areas and pools are well maintained and free of crowds.
Lack of information at the entrance to the hotel (you had to ask for a hair dryer, a map of pool towels, doubts or recommendations for the area...), time of departure of the lifeguard (18:00) and the quality of some products. food (especially juices). Beware all inclusive
Modern equipment, buffet, value for money, swimming pool, Aqua gym. The friendliness of the staff.
Reserved hammocks with towels are even prohibited.
Very spacious rooms with balcony Activities in the pool area Extensive and varied free buffet
Drinks were not included in the half board.
Reception of employees. Cleanliness throughout the hotel. comfortable beds Breakfast and lunch.
The fact that the maid came to wake us up at 8 and 10 in the room on the day of departure, when the departure was at 12:00 and we wanted to rest, it seemed that we were being kicked out. Highway noise. Buffet for dinner. There was no hair dryer in the room. A lot of water flowed out of the shower and flooded the bathroom. Snacks all inclusive.
We loved the breakfast, very friendly staff, especially the receptionist Samuel, took great care of us! We will definitely return
Parking is a bit tricky
Renovated hotel.Good location.Comfortable.Pool.Various and well prepared food.Professional staff.Owner.
RAN. I have nothing to say.
Facilities and room
Everything is very correct
room size, geographic location and staff availability
hotel parking cost
The staff were excellent and the room was perfect.
The size of the dining room can be increased. Not enough staff for the number of guests there and the quality of the food could be improved, but even so we didn't eat badly.
The renovated room is very comfortable and cozy. Excellent dining service by the staff and a wide variety of dishes. The animators (Ali, Vero and Samu) are very professional and charming. 10 service.
At the time of check-in, the room was not very clean. I requested cleaning which was not there throughout the stay, I had to ask for clean towels at the front desk and they removed the bags from the bin. The night service (disco) waiters weren't the best in manner, apart from mediocre service, with the exception of Yaiza, who was charming and very professional from the first moment.
Everything is very clean and beautiful from the moment you walk in the door
A bit chaotic breakfast buffet and the quality leaves a lot to be desired.
Renovated hotel, everything is very new, beautiful color scheme. The pool is pleasant with umbrellas and hammocks, not crowded. The room is spacious, large terrace, comfortable beds and a very clean bathroom. Water heaters, infusions and two gift cups. The dinner buffet had several interesting and tasty dishes. Water can be served from some dispensers and they do not charge for it as a separate drink.
the breakfast buffet is modest to average....very crowded at 9am on a saturday. We were not offered a ticket to exchange for pool towels when we arrived. At the bar, I found it excessive to pay 14 euros for two mojitos in the afternoon...
cleanliness, size of rooms and a wide variety of products for breakfast
We lacked information from reception staff and a better indication of where things were inside the hotel.
Brand new rooms with great taste in decoration, warm colors that invite you to feel comfortable and relaxed. (The only thing missing from the room was a lock of hair in the bathroom.) The buffet food seemed good and varied. I will say it again, without a doubt.
On the other hand, we had all inclusive and the snacks by the pool were very poor, there was only fruit, cake and a few small sandwiches.
The new hotel reform was a success... I liked it.
Too bad the pool isn't a bit bigger.
Very spacious and very comfortable room
To say something to the place
High sound volume in dining room, acceptable breakfast The double bed (which was 2 single beds) slid apart as soon as you tried to move in the bed the walls were bare and missing hooks
Recently renovated hotel. Modern appearance, with spacious and comfortable rooms. We had a terrace overlooking the sea (Playa Jardin 300 meters away). Our regime was bed and breakfast so I can't rate the other services that the hotel had. But I can say that the breakfast (buffet) was plentiful and very varied. I don't think this will leave anyone dissatisfied. No doubt a success.
Little or nothing really. Possible location. The hotel is 300 meters from Playa Jardín, the best swimming beach in Puerto de la Cruz, and a 15-minute walk from the centre. So for us it was perfect.
location and new rooms
very poor quality breakfast, suitcase storage room never closes, very noisy in the morning from cleaning ladies
The rooms are completely renovated and very clean.
There were too many people during breakfast and it was difficult to find a place to sit down. In addition, there was not much variety.
Spacious room, very good and new equipment.
Breakfast is acceptable with many options, but dinner… little variation and poor preparation: well done fish and meat, staff who don't speak spanish or english, some dishes taste quite precooked, flanin type desserts, very low quality
Recently refurbished premises and I appreciate the big changes for the better from 2019.
Perhaps a little more variety on the buffet although what was served was very good.
everything in the room was very new and modern as well as clean!
there are no reforms in the public areas and the spa is closed on weekends.
quiet room with a view
I didn't have a TV, otherwise there were two of them. I was told that everything is new and the packaging is defective.
Cleanliness is the first thing I notice. In the years that the hotel has been kept in very good condition, everything can be improved.
The firm, they told me very well about it, but now it leaves much to be desired, I don't know if it is due to the circumstances or something else that I don't know, it's a shame, because the rest is good, although they could have be more comfortable pillows, but of course for other customers they will be comfortable as is.
Span of all zones
Little soundproofing, you can hear everything
The beds were rolling
Good attention from hotel staff. Everyone is very friendly, great service.
Few activities in the hotel, there are big changes due to covid problem 😔
Cleanliness, food and personal treatment
Joints on the floor of the room. They hang out and I can't walk barefoot
Cleanliness and individual approach
Terrible food we didn't even go for breakfast on the second day because we didn't like it at all
In general, everything is very good. Food is a bit varied but good
Comfort in the room Cleaning Food: varied menu
That in the promotion they don't communicate that lunches are being shared on schedule due to the COVID 19 issue, which I believe is frustrating for several users. Difficulty parking in the area
Good message. The pool was large and well equipped. Cleaning.
From time to time there are crowds of people at the dinner buffet.
We just got married and for the treatment and hospitality the wonderful staff thank you for all your details.
cleaning and room
Staff, varied buffet, spacious hotel, good price
Old room, small TV, swimming pool not covered and dirty by many people. Queuing for the buffet. Not 4 stars.
The accommodation is still cozy and I think it has adapted very well to the new normal. Signage, disinfection and many points with hydroalcoholic gel in the complex. They also gave us masks.
The food was good but needed a bit more variety and quality of what used to be 4 star food. I also understand that the costs caused by the new normal will have to come from somewhere, and raising prices is not the time, given the economic situation.
nice pool, adequate breakfast, very comfortable bed
dinners were painful I often went out for dinner
The hotel fully corresponds to the description. So, I will describe breakfasts. Breakfasts are decent. Sausages are really not tasty, everything else is great! Coffee exceeded our expectations, because. according to previous reviews, the quality of coffee is expected to be better, so we were ready for this. In fact, the quality of coffee is normal, it can be much worse. We had two cups of cappuccino every day for breakfast. Bacon is recommended. As for scrambled eggs, the picture is the same as for coffee. Excellent scrambled eggs in two versions: fried on one side and on both sides. Fruits: kiwi, apples, nectarines, plums, oranges, Canarian bananas, persimmon, watermelon, melon. The assortment of fruits alternates, i.e. something might not be there some day. Bread in a variety of varieties from black to white, with and without additives. Various pastries. Toasters, microwaves, coffee makers. I didn’t drink juice, I don’t know, judging by the reviews - powdered. Muesli in several varieties. Yogurt in assortment is in small refrigerators. Cheese, sausage, incl. boiled and smoked salami type. Vegetable salads, including cabbage from red, white cabbage, stewed beans, carrot salad, greens, cucumbers, tomatoes. Maybe I didn’t list something that I didn’t eat and didn’t try. Yes, more dates, dried figs. At the entrance for breakfast you will be offered fresh juices for an additional fee. Dinners for 17 euros per person, not including drinks. We had dinner all the time in different places, I can’t say anything about dinner at the hotel. Beach towels are issued free of charge, a deposit of 10 euros, upon handing over the towels, the money is returned. There are no ashtrays on the terraces in the rooms, keep in mind, but guests smoke both on the terrace in the room and by the pool. There are ashtrays by the pool, also on the tables by the pool. The pool is nice with enough sun loungers and umbrellas. Above the toilets there is a children's pool, next to it there are also sun loungers with umbrellas. We went to Loro Park on foot, we took tickets at the reception. I was hoping for a discount from the hotel, but there was none. Back from Loro Park we took a train to the city center.
There's no such thing. The hotel fully corresponds to the description.
Fabulous buffet and pool
Perhaps a small kitchen in the rooms would be nice
Wide selection of bread for breakfast
Room, pool and games room!
I didn’t like the price of pool towels, even if it’s a deposit, it seems disproportionate to me. There was no ice for our bottle of cava, they weren’t going to put it in the fridge at that time, I say!
tranquility and location
they didn't report activities very well
The attention of the staff is excellent, very attentive and friendly, especially the attitude of José, one of the waiters, with his excellent recommendations and attention (both when visiting the island and during cocktails) and also Cati cleaning service.
There is not enough staff in the dining room, they cannot cope with the number of customers received and the influx at certain times.