Guest reviews about Alua Tenerife

There was nothing particularly bad,

improve game room, pool sticks and Ping-pong ball

Nothing except asking us to pay in advance when we are Booking customers

On Christmas day they told us they were open for dinner at 8 and when we went down half an hour later they told us they were full. We were with a two-year-old girl and everything was closed around the hotel, it was raining and there were no taxis available. we had to look for life as we could. a very ugly detail considering that we had a 7-night stay…

Two single beds side by side as a double bed in the master bedroom. Taxi cost for the trip between Tenerife South Airport and Alua Tenerife (100-120€) with no other real alternative apart from bus 343 with few timetables. The two swimming pools are unheated (it would be nice if at least the paddling pool for the children was).

paid safe deposit boxes.

Shumt was missing in the bathroom both in the bathroom in the room and in the other toilets. I missed biscuits in the restaurant. The access to the area of ​​my favorite club is not good. And the coffee maker in this area also gave operating problems.

No possibility to hang clothes. Air conditioning not usable, since it smelled extremely of old frying fat.

The food is really average. I chose breakfast and dinner, but I went out for dinner, and my child didn't like it. breakfast is ok. But the hotel is cheap and good value for money. I took two children to live for 2 days and included breakfast and dinner for only 300. Forgot to mention, there is a big rooster that starts to crow at 4 o'clock. If you don't sleep well, don't take the westernmost room. The chicken is on the west side. Ha ha ha ha.

I didn't have a hairdryer and I just needed it because garbage fell on my hair and it was night

nothing bad here

the sea view rooms are quite noisy because of the road in front of the hotel and when the tourist buses leave their engines running

Sleeping is only possible with good earplugs (silicone) because a rooster crows all night and the soundproofing is poor.

The not very qualitative buffet and the soundproofing of the rooms

difficult to park near the hotel

The best places in the swimming pool were always reserved for some special group. The places were often unoccupied all day. Climbing to the upper level and coming down caused trouble for the other party due to a sore leg.

the bathroom door did not close

The breakfast coffee. I don't like soluble coffee

Humidity in the room. The heating did not work. The drain smelled.

Very poor breakfast.

breakfast does not vary

The room in the living room had a skylight that overlooked the corridor, the corridor light was always on. I think it's something they have to fix, and I'm not talking about turning off the light in the hallway. In the bathroom there was another window, but closing the bathroom door was no problem.

All

The only thing I can say that we didn't like it, but in reality it's not the hotel's fault, is that people reserve the pool loungers with towels all day and if you want to go for a moment to sunbathe They are all occupied but only with the towels.

Unfortunately there was no hair dryer in the room Rooms and at the reception were only a few available and therefore quickly sold out. The pool is unfortunately a bit old, the floor was partly brittle and had holes. You have to like the mass processing at meals.

everything was great

The buffet was not bad and there was a variety, but for my taste the quality of the food was a little weak.

the lack of privacy on the balcony (facing the rooms next door)

very serious waiters

The internet connection fails on some devices. I could never connect with my mobile.

They did a lot, of course in the room too, but it was because of the climate. Few attractions for children, and those that exist do not work, broken, lost, etc. e.g. 2 paddles, boards torn off from ping pong rubber, non-working 2 out of 3 machines, i.e. a lost flipper puck and permanently pressed buttons in the bounty hunter - they devour 1€ and throughout the stay neither repaired nor any information that they swallow the money. Only the gum/caoutchouc ball vending machine worked. Breakfast monotonous. For food, e.g. pancakes, eggs, you have to wait in a queue for a few minutes because the service is not good, and since it is one of the few tasty products, there are long queues. Also, generally no free parking spaces.

IN LOW SEASON THE ENTERTAINMENT FOR CHILDREN LEAVES A LOT TO BE DESIRED, SINCE EVERYTHING IS ORIENTED TO THE IMSERSO (AND THAT'S WHY THE MEALS ARE ALSO VERY BATTLE). I DON'T KNOW HOW THE REST WOULD BE, BUT OUR ROOM HAD A REAL DAMP PROBLEM: THE BATHROOM VENTILATION WAS NULL AND TO COME TOP IT THE WATER FROM THE SHOWER RUN OUT COMPLETELY, WHICH CAUSED A DAMP PROBLEM IN THE BESTIAL ROOM, IN ADDITION TO PREVENTING THE DOORS FROM CLOSING PROPERLY BY BEING SWOLLEN BY IT (A REAL PITY TAKING INTO ACCOUNT WHAT A GOOD ROOM IT WAS... WITH A LITTLE MAINTENANCE IT WOULD BE FIXED)

There were no new sheets during my 10-day stay

Not a lot of choice at the buffet on sweet choices No hair dryer

Our apartment was set back from the main hotel block.

The dining room is way too big. In times of a pandemic, you get too close.

the room originally assigned, very small and without any storage. the dining room indoors and unfriendly.

Not being able to heat a bottle in the room, a microwave was missing

nothing

swimming pool spa sport paying but the price is affordable

The family block is a bit far away and there is a lack of signage The expensive parking €12 a day and since we weren't just going to sleep we didn't take it and then it cost us a lot to park in the area

fan noise from 8 o'clock. no curtains on some windows.

The family room lacked more comfortable seating.

Parking at the hotel is paid and outside it takes some time to find a free parking space.

The old gym and cardio machines could not be used, they were chargeable.

At the spa, which is paid separately, the saunas are gender-segregated, so you can't enjoy the sauna with your partner, unless you're heterosexual of course. The hotel is a bit far from the center.

Breakfast buffet. I believe quantity is more important than quality; several vegan options. Difficult to park even though there are paid places in the hotel.

Parking spaces were not available and could not be reserved so parking near the hotel in the area could be difficult.

The breakfast was plentiful and varied, but the quality was not the same as in other hotels in this category (syrup-flavored juices, tasteless cooked meals, hard muffins, etc.) The bathroom door was swollen and did not fit in the frame. Some rooms have a direct window to the corridor, without a curtain, so that the light does not penetrate during sleep.

I would put small bowls for jam so as not to dirty the big bowl

The weather was bad when we were there and it was sad that there was no indoor pool or much else to do inside the hotel but I guess it was something I should have checked before booking.

The most varied breakfast with natural orange juice instead of a bottle

Some facilities are in need of repair or improvement, such as the bottom of the pool or the games room. It would be nice to have more variety on the buffet. It was the weakest.

Recently refurbished, it has some issues that need to be addressed, such as the bathroom where the water from the shower is leaking, resulting in issues such as not being able to close the door. Another inconvenience is that in such a large hotel the distances to the room are large. As a suggestion, they should provide healthier options for breakfast.

Small selection of desserts for breakfast

The buffet was not very varied and the fruits were not ripe.

the only thing is that there is no ball ice cream, but otherwise it's nonsense

The glass in the shower was too short and the whole floor was wet. And they don't have wake up service

There is no hair dryer in the room (need to ask at the reception). Most of the front desk staff only speak Spanish and some English.

Hairdryer must be picked up at reception. The pool is not very big. Air conditioning is not regulated; it is centralized. It only allows you to turn on at 25 degrees or turn off.

the buffet is a bit sparse when it comes to changing food, excessive queues for breakfast even in september. Yes, it's all very good!

The service of my favorite club is very far from the pool.

I didn't really like the restaurant… monotonous and simple but for the price I have to say it's ok

Room with refrigerator. You are given two access cards, you leave one in the box to keep what you have in the fridge cold, and the cleaners take the card out of the box and the fridge turns off. Thank you.

The only thing we didn't really like was that buffets used to be "themed", Asian, international, Mexican, etc. and there was nothing of this in them, before there were the same dishes with some new ones, but this is it.

Although this is a non-smoking hotel, smoking is allowed on the balconies. Room service leaves a lot to be desired. Some activities, such as washing the floor or changing bed linen, are only done after a complaint has been filed. The breakfast buffet didn't meet our requirements - fresh food like that. B. Cucumbers or tomatoes are not fresh. Poor quality sausage, cheese and buns - but this is our personal opinion!

The buffet was not very varied, when there were themed dinners, there were only 2-3 related courses. The nightly entertainment was a bit lacking, the end time was at 23:00, when it calmed down a bit, it was all over.

noisy in the evening, cold pool, breakfast for four

The pool is small, but there is a children's pool.

Huge hotel complex Swimming pool and very good breakfast

To put a snag, the family rooms are a bit far from the reception, which can be reached via the outdoor pool. Nothing serious, at least if you don't have mobility issues. The children's play area needs some maintenance, but it's a great idea!

The food standard in general is quite poor. Simple free buffet with mediocre product

In the pool there are hammocks reserved for my favorite class this is not true they were occupied by all sorts of clients and although we told the lifeguard following the instructions from the receptionists the lifeguard told us they were busy and that I mean if you want a pool, you don't deserve this package, the hammocks were placed on the top floor and you had to walk down a nice ladder to take a bath. On the first day we drank water from the minibar, and for 4 days it was not replenished, that is, the minibar was free, but only what is on the day of arrival, then you have to buy water in the supermarket

Improve nutrition and tidy up the floor of the pool with broken areas.

You can’t go by elevator from the room to the restaurant, you have to go down to the hall and go up the ramp (not small)

Upon entering the bathroom, we noticed that there were a few long hairs under the carpet, nothing major, just that could be improved.

The only negative I put is the difficulty in finding parking. When we arrived, the hotel car park was already full and we had to drive around a lot to find a place to park our car. otherwise perfect

The quality of the orange juice in the morning leaves much to be desired Some employees seem constantly stressed while serving in the restaurant. Evening entertainment is poor No staff speaks French

Breakfast little variety - the same every day with poor quality. No place to hang clothes outside the closet in the room. Balcony furniture is very uncomfortable.

The buffet could be improved.

difficulty finding parking

Unfriendly administrators, not very clean. The room was not very comfortable for 14 days, there was a lot of noise at night, I think because of the solar panels on the roof, the bathroom door did not close, the shower was poorly sealed, so water leaked between the glass and the shower tray.

Very little variety and normal quality in the canteen

gym, one part is paid, aerobic part. For breakfast, they could put something else sweet, a chocolate bun or donuts, for example. very bad churros

The material of the pool body, too rough, looked dirty and had many broken areas on the bottom.

To say something, it was noticeable that it had been recently refurbished and still had things in the middle or no deep cleaning. Example; The walls in the bathroom are shabby and look dirty. Additional; will include hair dryer in the rooms and no deposit.

The pool had damaged parts, that's all

Poor quality dinner buffet. There is no hair dryer in the rooms. The rooms on the top floor have a lot of noise from the air conditioners.

As a suggestion, it is quite difficult to park in the area. The hotel has parking, but it costs 12 euros per day.

Everything was very good. The only incident I had was that the room was supposed to have a hair dryer, but as it was recently refurbished, there was none in the end. I called the front desk to ask for a solution and they loaned it to me so everything is perfect.

The only thing is the number of people at mealtimes, but hey, after years of wasted time, we have to regain what we've lost.

The only thing that can be put something negative is the large pool, that the floor inside the pool was broken in several places and it could be dangerous that they could be cut.

POOL

The registration process is quite slow. It's not that the administrators are not working, on the contrary, I have a feeling that there is a slow protocol. They should give it a little meaning. The rest is great.

Tourists reserve sun loungers before breakfast

It is somewhat far from the center

To say something, I missed the serrano ham in the buffet and some other entertainment for the elders, like karaoke or something like that.

Many parts of the rooms and the hotel lack maintenance and care. The air conditioner is blocked and you need to turn off the power to be able to reset the system and adjust the temperature. The water from the shower comes out and wets the entire floor due to the lack of silicone in the aluminum. The toilet brush was broken. The pool water is not clear and I only used it the first day. The reception does not answer calls from the room, at least in our case it was. The food is very mediocre in variety and quality. Products are presented raw or with very poor preparation. The person in charge of the dining room needs to be replaced or warned if the hotel wants to improve its rating. Raw and fatty churros, poorly cooked tortillas with little desire to make them good, low quality sausages, raw fried tomatoes, uncreative menu. We will not repeat our stay at this hotel.

The catering service is quite poor quality, the food is not tasty. Service at the pool bar is also not up to par, drinks are of poor quality and expensive.

that there were plenty of sunbeds in the pool, occupied only by towels, said something about the club, otherwise very good.

No vending machine to get water at night. One day the bar closed. It's close.

The air conditioner was a bit noisy so we slept without it, but even in mid-August this was not a problem.

The general atmosphere is somewhat reminiscent of a nursing home, not a boarding house. There are places for parking on the street Breakfast is really not very good Life in the pool did not bypass the pool

The area around the hotel is a little run down. Cons: There are no hair dryers in the bathrooms.

What we least liked was the smell of plumbing that came from the bathroom (which was then cleaned) and that, in our opinion; the apartment we got was somewhat hidden so it took us half an hour on the day we arrived to find it as each person told us different things.

rather weak buffet

The maid was not as friendly as the receptionist. He told us as we were leaving, "Come on, you were gone an hour ago, I have to do my job." This was redundant as we were already leaving and in any case we don't think she should attract our attention.

A little light in the hallway at night Bedroom doors do not close well

there were only two people at the reception and there was a queue the boy was not very nice

Lack of hammocks, but at this time of the year this is usually the case in all hotels.

Breakfast

For the capacity of the hotel, the pool is somewhat small, and since families are traveling, the children occupy everything, it is necessary to make children's pools.

Customers booked hammocks very early

some details such as false ceilings were badly damaged and little else

At the time, hammocks at the pool were embarrassing because there aren't many of them and people book and leave. It would be nice to add ambient music.

The one that does not have rooms for large families is forced to request 2 rooms, which are thus divided. Rental of pool towels for 10 euros each and the fact that on weekends due to the influx of people there was a shortage of some dishes for breakfast and queues at the buffet. The air conditioner didn't cool well. There were ants in the room.

Lack of education of children and parents in the pool, without attracting the attention of rescuers, even with risky activities.

Very poor buffet, could have had more variety.

lack of staff response to certain behaviors of people in the hotel, for example, there were no free sun loungers in the adult pool, because they were occupied with towels, and the owners of these towels did NOT swim

The extra bed was like a stone. It is considered worth choosing all inclusive as they charge for everything. Dental kit, comb and hand soap were missing.

Say something. It took them a while to give us a room

Turning on the AC in room 1407 gave off a bad sewer smell. We reported it the next day, Wednesday, and were told they would comment on it to the housekeeper. On Saturday as it goes on we say it again and they tell us that when we get back from the tour we say it again at the front desk that the technician will go. I must say that the technician was very kind, saw and fixed the defect in the bathroom (accumulation of waste without water in the siphon). Unfortunately, the next day, Sunday, the smell persists, in the morning they tried to put bleach in the duct tray, we assume because the room smelled. We are offered to change the room when we return to say that the problem is not solved, but for the one night we left, it is more of a problem for us to change all things. The front desk staff are friendly but don't solve the problem. I think if they had looked on Wednesday, they would have seen that there is a problem with this room. Due to the heat, we had to sleep with the balcony window open due to the noise that came from people enjoying the night in the pool area.

We were two couples with no children and the pool area, almost all the sun loungers were reserved by the hotel itself with a sign and we had to go up to the upper pool which is the children's pool. They forgot to put water in one of the rooms, and when we mentioned it, we were told that at that time they could not do anything and there was no machine either, they did not bother to fix it ...

The sunbeds by the pool are reserved by the hotel and I had to go for the kids upstairs. They didn't put water in one of the rooms, and when we told them that they couldn't do anything and wouldn't fix it, it was already too late...

The food is generally acceptable, but although the breakfast is varied, ironing is very, very slow, there is always not enough of everything, you have to queue for everything, and the staff is in no hurry. I didn’t see animation for children either, what is there is a park room with everything thrown out and there is no staff there. The only thing they did was put a mat in the pool, that was ok.

that there were no hammocks in the pool and the food left much to be desired, it lacks caress and taste. the paella we had was very good and the bolognese apart from the live meat... the rest was a bit weak, the desserts are the same...

The buffet is very varied but with a few changes. Always the same base and a couple of dishes that change daily. The food is good, but for me it would be a little different

Well I didn't like that they didn't give me the option to leave my bracelet on Sunday as I saw a lot of people leaving on Sunday and they still had the bracelet before lunch and I had to pay for food. in this chain of hotels they always left it with me for the whole sunday

the pool has a raised floor in some places

The room was very clean at check in; Unfortunately, this did not happen - they promised daily cleaning, but this did not happen. The floor in the bathroom, room and on the balcony was not washed, which of course is very noticeable for a 2-week stay; A maximum of one strip was stretched between the door of the room and the door of the balcony. The complaint was dismissed; there was not even a "cosmetic" cleaning, so that the "eye would rejoice", there can be no talk of cleaning. Towels are changed, bed is made; Linen change is reliable if you want it.

What I didn't like was that people were booking hammocks from 7am when it was theoretically impossible. As far as animation is concerned, adult animation needs to be promoted as most of the shows are geared towards children.

there were no hammocks

I would have put more hammocks in the main pool area... I also didn't like that everything inclusive seems to be heavily controlled as I ordered a Coke at 12:02 and the waiter immediately warned us that we couldn't ask for more, which -what I already knew, it seemed to me a little bad taste ..

The coffee is particularly unpleasant, as are the juices. In the all inclusive option there are no water bottles, you are given a glass of water and if you want a bottle you have to pay for it; There is no minibar in this option or in the room.

Buffet in general, everything is bland and monotonous. The elevator is a guillotine, a motion sensor must be put on it before an accident occurs, and you must compensate someone.

They repeatedly left the door to the terrace open without closing it, the animation for the kids was pretty good although the staff were very nice.

Didn't like · the beds were ok, but the springs were slightly felt. Therefore, some minus. The breakfast was simple. Nothing special and I'm used to different. In general, the staff could be a little more friendly and open. I know it differently. These are all small things, I would still book this hotel again.

no parking and payment.

the room is a bit dirty

As an improvement, I would rate the quality of the juices for breakfast.

Food could be much better

What I didn't like, perhaps, is that even with half board, the dinner drink was not included and had to be paid separately.

Possibly the location due to the difficulty of parking, although the hotel has paid parking.

large hotel complex. Quite loud pool activity during the day but surprisingly quiet at night and in the morning. There were potentially 15 German TV channels, unfortunately 9 of them! does not work. There are not enough spare parts for the RTL family for a long time, the rest is a matter of programming (an external specialist is needed). The location is perfect for Playa Jardin/Loroparc and the bus station, but it's a bit of a walk to town and it's best to take a bus or taxi directly to La Paz. The second Aluahotel in Puerto San Antonio Park is much higher and on a very busy street. Therefore, I would prefer the old Turquesa, even if it is a little more expensive.

Food

We would have liked a Spanish omelette and bad coffee for breakfast.

Room service staff. They enter rooms without knocking whenever they please, creating awkward moments. We felt very bad. They list all inclusive and then you have to pay extra for some drinks at exorbitant prices.

The water bottle problem I mentioned earlier.

lack of training in the use of the indoor pool, which is advertised in the photos of the hotel; Please make it clear at the front desk that this is an independent company and that additional fees apply. At the breakfast buffet they were very friendly, but the coffee makers used to be in error mode (some items needed to be refilled) as well as juices.

Lack of information at the entrance to the hotel (you had to ask for a hair dryer, a map of pool towels, doubts or recommendations for the area...), time of departure of the lifeguard (18:00) and the quality of some products. food (especially juices). Beware all inclusive

Reserved hammocks with towels are even prohibited.

Drinks were not included in the half board.

The fact that the maid came to wake us up at 8 and 10 in the room on the day of departure, when the departure was at 12:00 and we wanted to rest, it seemed that we were being kicked out. Highway noise. Buffet for dinner. There was no hair dryer in the room. A lot of water flowed out of the shower and flooded the bathroom. Snacks all inclusive.

Parking is a bit tricky

RAN. I have nothing to say.

Everything is very correct

hotel parking cost

The size of the dining room can be increased. Not enough staff for the number of guests there and the quality of the food could be improved, but even so we didn't eat badly.

At the time of check-in, the room was not very clean. I requested cleaning which was not there throughout the stay, I had to ask for clean towels at the front desk and they removed the bags from the bin. The night service (disco) waiters weren't the best in manner, apart from mediocre service, with the exception of Yaiza, who was charming and very professional from the first moment.

A bit chaotic breakfast buffet and the quality leaves a lot to be desired.

the breakfast buffet is modest to average....very crowded at 9am on a saturday. We were not offered a ticket to exchange for pool towels when we arrived. At the bar, I found it excessive to pay 14 euros for two mojitos in the afternoon...

We lacked information from reception staff and a better indication of where things were inside the hotel.

On the other hand, we had all inclusive and the snacks by the pool were very poor, there was only fruit, cake and a few small sandwiches.

Too bad the pool isn't a bit bigger.

To say something to the place

High sound volume in dining room, acceptable breakfast The double bed (which was 2 single beds) slid apart as soon as you tried to move in the bed the walls were bare and missing hooks

Little or nothing really. Possible location. The hotel is 300 meters from Playa Jardín, the best swimming beach in Puerto de la Cruz, and a 15-minute walk from the centre. So for us it was perfect.

very poor quality breakfast, suitcase storage room never closes, very noisy in the morning from cleaning ladies

There were too many people during breakfast and it was difficult to find a place to sit down. In addition, there was not much variety.

any

Breakfast is acceptable with many options, but dinner… little variation and poor preparation: well done fish and meat, staff who don't speak spanish or english, some dishes taste quite precooked, flanin type desserts, very low quality

Perhaps a little more variety on the buffet although what was served was very good.

there are no reforms in the public areas and the spa is closed on weekends.

I didn't have a TV, otherwise there were two of them. I was told that everything is new and the packaging is defective.

TV channels

The firm, they told me very well about it, but now it leaves much to be desired, I don't know if it is due to the circumstances or something else that I don't know, it's a shame, because the rest is good, although they could have be more comfortable pillows, but of course for other customers they will be comfortable as is.

Little soundproofing, you can hear everything

The beds were rolling

Few activities in the hotel, there are big changes due to covid problem 😔

Joints on the floor of the room. They hang out and I can't walk barefoot

Terrible food we didn't even go for breakfast on the second day because we didn't like it at all

That in the promotion they don't communicate that lunches are being shared on schedule due to the COVID 19 issue, which I believe is frustrating for several users. Difficulty parking in the area

From time to time there are crowds of people at the dinner buffet.

Old room, small TV, swimming pool not covered and dirty by many people. Queuing for the buffet. Not 4 stars.

The food was good but needed a bit more variety and quality of what used to be 4 star food. I also understand that the costs caused by the new normal will have to come from somewhere, and raising prices is not the time, given the economic situation.

dinners were painful I often went out for dinner

There's no such thing. The hotel fully corresponds to the description.

Perhaps a small kitchen in the rooms would be nice

Pillows.

I didn’t like the price of pool towels, even if it’s a deposit, it seems disproportionate to me. There was no ice for our bottle of cava, they weren’t going to put it in the fridge at that time, I say!

they didn't report activities very well

There is not enough staff in the dining room, they cannot cope with the number of customers received and the influx at certain times.