Guest reviews about Pazo de Monterrei

Nothing to say

The safe was not working. It was the only thing that didn't work.

A lot of noise in the rooms facing the road.

This hotel is on a busy road, so best to avoid rooms facing that road.

Smell from the bathroom.

The hotel is located away from all amenities.

The noise of cars passing on the road all night

I must say right away that the double bed was small and we were no longer used to it, especially with my husband 1.86.

any

To put, but the number may use some touches of paint. A balcony connected two rooms, privacy can be violated if the neighbors are nosy 🙈

Connection

The decoration of the hotel is not to my taste. It's too busy, but that doesn't mean it's a good place to stay. Of course, it is better to ask for rooms that do not face the road. The location is a bit far from Ourense but there is free parking and you can leave your car without any problem. At least my room didn't have a minibar. It does not have air conditioning, and the heating is centrally controlled.

Noisy busy highway and outdated decor

Bad soundproofing of the room. Noise from plumbing.

Breakfast was not included and when asked for maybe because it was already a bit late at 10:00 it was a bit poor but correct.

Shower Head

Beds and sometimes heating problem

I liked everything

location but if you don't mind moving by car it's perfect and you can park at the door and get to Ourense in 10 minutes

Poor soundproofing, you can hear everything from neighboring rooms.

that the restaurant was closed ... although, of course, the belief that it was

Any. Everything was perfect

There is a price listed on this booking, in the afternoon I asked for an increase for being 2 people and they give another one more expensive and when you pay they charge a different price 7 euros more than the booking. I advise you to clean the blinds inside it would be better and change the TV remote control in room 110

It's a bit out of the way. But I understand that this is the grace of pazos. We left there delighted.

I can't say anything negative. Stayed here for the second time and everything went according to our expectations.

The bathroom ventilation needs to be repaired. An unpleasant odor comes through at night for plumbing.

CAN'T SAY WHAT I DID NOT LIKE

Connection

A bit noisy from the nearby road.

The lord who accompanied us upon arrival was the same as the receptionist who was a kind and friendly bartender. That it has nothing to do with the waitress in the morning... she will be unkind, poorly educated and, most importantly, taciturn.

Everything is perfect, from the attention of the staff, to the bar, the cleanliness, the food, the rooms, the views. Wonderful. Worth a visit, if not the place, then the staff. But for me, it's the whole thing that makes it something perfect.

Just put, but just like the room was clean, the bathroom was missing some details, there was dust on the glass shelf and one of the mattresses had springs, he asked for a refurbishment, everything else was perfect.

The fridge didn't work and smelled weird. In addition, he had a common plug with a TV. Either you connect one or the other. The pillows were like a piece of paper.

That there was no air conditioning in the room

Even though he knew he was on the outskirts, he was too far away from everything.

Since it does not have air conditioning, the windows must be open and there is a lot of noise outside (traffic).

There were some things that didn't work, such as the refrigerator (which shared a power outlet with the TV) and a hairdryer. The bath screen was water-leaking and the floor was quite damp after the shower. Being close to the road and since it was necessary to open the window to make it cooler (there is no air conditioning in it), the traffic was quite loud. This is a walk-through hotel to stay one night.

The kitchen is only open until 10:30 pm and the cafeteria closes at 11:00 pm, they don't allow you to relax on the terrace or backyard garden on summer nights.

They had a wedding when we arrived and there were some horrible noises that prevented us from taking a nap or doing anything there and then moving the furniture until night to rearrange the chairs and tables in the room. On the last day we were there, but it was a baptism. There is no one to rest, although the area is quiet. There was no air conditioning in the room due to the first wave of heat and you were roasting. Other guests gathered under our window to talk loudly on the phone for over 10 minutes. The bar-cafeteria does not accept a credit card if it does not exceed 10 euros. Every day the same menu, for lunch and dinner. Breakfast with little variety. The dust was not removed. Reluctance to include dining, bar or restaurant expenses per room. It does not have a trolley to carry luggage to the room. The library is missing. The walls allow you to hear everything from neighboring rooms, including the TV. De Pazo has only a name. There are no napkins in the dining room to dry your hands, you had to shake them.

Mattress and you could hear everything from the next room.

Excessive noise in the room overlooking the road

Soundproofing rooms.

Very attentive and friendly if I can repeat it !!!!

There was a wedding and until 11.30 there was a lot of noise, we arrived tired from the long trip. We left the next day at 7.30, but the reception is closed until 8.00, it is true that we were able to leave, but with the comment that it was very early.

Mattress ... was very uncomfortable with springs

There was a lot of noise from other rooms and there was a wedding with loud music until 11:30 pm.

Dinners could be better in quality.

Too close to the road

Hair dryer or refrigerator did not work and since they are in the room they should

The room is very hot and the mattress and pillow are very hard

Beds and mattresses

Outside noise is very poorly soundproofed, breakfast is small and no gluten-free pastries are offered.

Decor

I would give the mattress a very low rating. Everything else is good

Radiator noise. Clear to solve

Find huge spiders and cobwebs in the room. You can hear everything between the rooms, from the first floor you can hear the people who are in the dining room. Super uncomfortable beds.

I had reserved a room with a balcony and they gave me a smaller one without a balcony. They changed it when I told them. It is a beautiful hotel, but they are letting it age and the new things are of the worst quality. Details such as the brush that is one of the cheapest on the market of those simple ones made of white pkastic and that does not fit in with the environment. It is at the foot of a road near an industrial estate with nothing around. They did not turn on the heating and it was cold.

That at this time of the pandemic he had a cafeteria and a restaurant.

During the night, a very strong and unpleasant smell of pipes or something came from the bathroom ... so we had to quickly get to it and close the door so that it did not spread around the room. It didn't smell like that in the morning.

There were larger rooms available than the one we were given. Room size let us down a bit We were charged for breakfast not as breakfast but as external consumption

It's a bit off the beaten track but well positioned for trails through towns and highly recommended scenery if you happen to be passing through.

It's extremely noisy, we had a side room and really spent 2 nights noisy. Which is a shame because the establishment is charming

Any

Beds and mattresses.

Road noise, mattress with annoying springs, location near a polygon far from Orense is not what puts 5km from the center

It was a mistake when booking not to make sure it had air conditioning. I thought this was the default. But it was a surprise that with 36° during the day there was no way to cool the room. During the night it was almost impossible to sleep because the windows were wide open to let the fresh air in and the outside noise was unbearable. It did not help to be able to rest in the hotel.

38 degrees the fridge does not work, the soundproofing is terrible, you cannot sleep due to the noise of the road

The location is so close to the highway. Cars are heard.

The bathtub is much more dangerous than the shower and also there were no handrails. There are no hangers in the bathroom.

The bed was not very comfortable. The blind did not close well and a lot of light entered. You could hear a lot what was being said in other rooms and dependencies.

The noise of cleaning in the morning, they talk very loudly and the machine makes a lot of noise.

Any.

All was good

It's further from Ourense than published

Dryer did not work

Breakfast is not included. We had to turn off the heating because it was very hot.

Good breakfast. The bathroom lacks maintenance and a shelf in the shower to put gel or shampoo.

The room had no Wi-Fi and non-existent mobile phone coverage.

- Pillow was a little hard, but that's personal tastes. -breakfast could have more offer.

No fridge or air conditioner, too much noise from neighboring rooms.

The mattress was not very comfortable for my taste. Its location is a little tricky.

The bed was uncomfortable

It's ok... a bit of dirt in the bathroom, but it could be a one-time thing

We should change the rest of the equipment in the rooms as soon as possible. Unbearable.

They did not hand over the keys to the 3rd room on Saturday evening. There was no parking either when we arrived and we hired her.

In the description it turned out that there was a back garden, and this garden does not exist... very much lacking some kind of greenery and common areas, there is practically no place inside the hotel to have a drink at night when you return from dining out.

To say something ordinary would be an arrangement. A bit far from Ourense if you are going to spend many days in Ourense, but if you are going to move around the cities this is not a problem.

It is next to the road and sometimes you can hear the traffic

It took us longer than expected to find the hotel, it would have been nice if there was a sign a few meters before. Our room had a hornet's nest in the bathroom curtain, which was very annoying, we were offered another room, but we were leaving. The refrigerator didn't work. Always friendly staff.

The smell that made the bathroom musty.

Bathroom

What do you hear everything from other rooms, cistern, doors, etc. poor soundproofing

Lack of staff because the receptionist is also in the bar and can't be at all. The food, I had a few Iberian ham croquettes which I thought were a bit rancid, and a second fillet of Galician beef, acceptable. The wine was Mencia, very good.

Difficult to find, far from urban area of ​​Ourense.

Beds.

Nothing negative