Guest reviews about Jerez Suites

It was very very dirty, after notifying the owner, I send the cleaning staff again and to our surprise…. they picked up the room but it was still just as dirty

without staff, although they were easily accessible via email

The cleanliness left a lot to be desired. It lacks a bit of maintenance such as a change of burnt out lights and a mattress. It's a pity because they could get a lot out of the accommodation by improving those little things

Dirty, strong musty smell, damaged furniture, mess in the kitchen, there was water in one of the kitchen drawers, hair on the floor throughout the studio.

It smells very musty, you couldn't be in the room. The ground floor does not have accessible windows, only some skylights at the height of the sidewalk of the street behind. So it is impossible to breathe clean air. And the humidity of the bathroom lingers in the house. These facilities should not be allowed to rent, it has been my worst experience in booking. Ah..the bed sprung and it sounded.

Some things in the apartment (especially in the bathroom) were a little worn out from use and there were few things necessary for daily use (for example, they left us very little toilet paper for the stay and it took a while to replace it when they received it). we ask). But in general everything was very correct.

Very uncomfortable beds, one creaked. Sofa bed even more uncomfortable. A loose cable at the head of the bed. There were no tables. There was no table and chairs to eat. The light in the entrance did not work. An engine sound was heard all night. Underhand.

The bathroom door and the lack of kitchen utensils.

Internet was not working.

Nothing to review! All good.

Only after often reading the information sent I noticed that there will be no host to pick me up, otherwise I had to enter by password transmitted in the mail. It would have been better to write it larger so that it would have been seen more easily. But, finally it worked with the key. The bed very simple and hard There was a very bad smell coming out of the shower drain pipe. This occurs when this tube is not cleaned or at least does not add powders/liquids that clean the tube. There were no wine glasses. There was no normal table with 2 chairs, it would have been better to read/work Missing lamp above the mirror in the bathroom, everything a bit dark The light did not work in the entrance part where the closet was also, driving in a closet without light is not so pleasant The free WIFI did not work although I had put the key to copy, it did not bother me so much for my mobile internet Lots of problems parking and getting to the apartment by car. to unload the bags. I always parked in the public car park approx. 300 m in the center

All the noises were heard, the shower did not come out with hardly any pressure

Any

Lack of cleanliness in the bathroom, mold was visible in the shower, the toilet was not clean and the door to the bathroom did not close, Wi-Fi did not work in the whole room, only in the sleeping area

The security they give you and the lack of communication with the owner. I was given an apartment with the code "12345", and when I tried to talk to them to change it, they did not answer me. Very unprofessional.

The bed needs to be changed, the noise is springy and very unstable

Dirty, live and dead insects. Little functionality and lack of furniture. There was a small mattress on the beds. Thick and weightless mattresses that I had to tie with ropes so that the child would not fall out of bed. and The fridge had a freezer full of ice and things barely fit or fell out. There was no washing machine, and if there was a dishwasher, the functionality of which I did not see. Sliding wardrobe doors, only one leaf was opened and the other was immobilized. There was nothing there but a low methacrylate table attached to the floor and a rather uncomfortable sofa, which, when we moved it, made sure that it had not been cleaned there for a long time. No one at the reception for 6 days. The apartment itself seems to be in order when it opened, but lacks refurbishment. I had to oil the front door, because it creaked so much that I was embarrassed to disturb the other guests. Finally, there was a construction site on the street and at 7 am on weekdays they woke you up.

Dirt, neglect, the smell of pipes in the bathroom... I won't be back.

Wi-Fi

Dirt is not very functional humidity

Although we did not use it, as the gastronomic offer in the area is very good, the cuisine is quite tolerable. Several elements (1 pan and 1 saucepan). I would recommend investing in a coffee machine, investing 50 euros in a Nespresso and you will get a better service. In the same sense, cleaning elements. You must use a mop and broom at the entrance to the building, but there is no dustpan or floor cleaner. I need a kitchen towel. Likewise, although they have already told me that it is unusual to be a tourist apartment, replacing toilet paper, trash bags or towels for stays longer than two days...or at least be careful to provide more than if it it was for the weekend. It is true that when I requested a replacement, I had it the next day. The sink pipes smell, this will definitely be solved by the work to improve the drains that are being carried out on the street.

very uncomfortable beds and little light in the bathroom

The spring of the box was unzipped, the bed was moving all over the place. And another point to keep in mind is that this is not the business of the owners, since the problem is humidity, when closed it smelled very strongly of humidity, it becomes annoying. I had to open it for ventilation, at 40 ° C outside.

The bed was made of springs and was uncomfortable and noisy all the time.

a little cleaning if there is a little hygienic everything

Upon arrival, we waited half an hour for an answer to the entrance to our apartment, because for 4 days at the reception we didn’t see anyone, the cleaning was terrible, we didn’t find cockroaches and not a single cleaning agent, a microwave with cheese stains. horrible

Bad smell from the bathroom, not due to lack of cleanliness, I think it was something from the pipes. What's missing is that they leave you a rag in the kitchen and a mop, especially for those of us who don't want to leave everything very dirty to be able to clean it before we leave. An ordinary bed, pillows and mattresses could be spent a little more, because you are going to rest in a hotel and this is what you value most of all, comfort. oh i also missed a couple of hangers on the hanger, i think it will come in handy to leave coats or bags.

The smell of humidity as there was no ventilation on the ground floor and the light in the bathroom was very poor, you could barely see to put on your makeup. Also, it was not very clean and we found a cockroach.

The toilet cistern was broken, several times a day tried to contact the accommodations and nothing, 5-6 missed calls a day and messages via app chat, and no response. The shower was covered in hair that we had to remove with our bare hands, the floor was dirty. We stayed in Apartment 1c, which faces the street, and were unpleasantly surprised that the sidewalk on the street was being rebuilt, so we had 2 excavators from 7 in the morning both days, literally under our window. Terrible noise. Nobody told us beforehand. The cleaners we bumped into on the way out alerted the bosses that the bathroom needed to be fixed and apparently no one did.

Nobody available for questions impossible to park

musty smell cockroaches bed made a lot of noise we have no one to ask for cleaners/disinfectants

The sheets were dirty, hairy and stained. We sent it but there was no response from the accommodation, we slept because we had no other options but we had to put some towels on the sheets.

The bed and pillows were not very comfortable and there were no batteries in the air conditioner remote control.

Treatment of the girl who answered the phone

The housing was dirty, full of hair and dust. Bathrooms are full of water drops. Everywhere was damp and unbearably smelled of plumbing. Water leaked from under the sink every time you turned on the faucet. The bed seemed to break at the slightest movement. Cutlery was dirty. Lighting, or rather lack of it, left much to be desired. There was only one plug for charging a mobile phone. Being at street level you could hear every noise. We tried to talk to the accommodation but they didn't answer. Nothing is recommended.

Failed to get an explanation of how the dongle works.... No one answered: it was Sunday... It took us some time to understand

There was no coffee maker and the shower was a little overcrowded.

weak water pressure in the shower

bed very uncomfortable, creaking

A lot of dust was not clean, (there was a layer of dust on the bottom of the closet, on the table and on the bedside table the same), the bed and mattress needed to be repaired, the air conditioning did not work, and we were in the basement with two small windows to the street, the bathroom smelled of sewage and there were no windows.

that automatic milking drums are good for cows, not people

The apartment is equipped with everything you need for the specified stay in it, the only thing it does not have is a toaster (if you have breakfast there) the street is under construction (archaeological find) but it does not depend on the owner!

There was no one at the reception at any time, unbearable smell of pipes, very little light in the bathroom, weak water in the shower, uncomfortable pillow and mattress, no blinds, only curtains that are not 100% blackout and when the sun rises, a lot of light comes in while being close to center, people walking down the street screaming in the wee hours, neighbor's dog across the street won't stop barking, impossible to rest, I don't recommend the accommodation at all.

strong musty smell and noise. We vacuum at 8 am.

Terrible attention from the owner, the poor condition of the mattress in apartment 2A is indicated, until the next day he sends the cleaning lady to look at it and then offers to cancel. From the very beginning, I knew in what condition the house was leaving us. The best thing is that after 5 minutes I call him and confirm if someone comes to look at it, and he never called or contacted again. If I don't complain through Booking I will have to stay there for 2 nights. It was enough to return early and the hassle of the holidays. I wish I had already been another time, but given this poor performance, we will not be returning.

A strong musty smell in the room that didn't go away even opening the windows, (it was bass) actually the clothes smelled bad when I got home. Unhygienic feeling bed not comfortable The shower has no water pressure so you can't even shower properly.

Lack of chairs and a high table for eating. There was no scoop in the restroom. The owner took over 4 hours to answer the call but finally fixed the issue.

I had problems because there were three of us and the services (towels and bedding) were for two. I called several times on the phone and they did not answer me until the night. They didn't give me a solution. A few more sheets for the sofa bed which was in very poor condition.

The bed is terrible, we couldn't sleep. My husband's bed frame was broken, missing 4 slats and was sinking. Disgusting mattresses. It's a pity, because with a small investment it would become very convenient.

Q There was no one at the reception

There was little furniture, kitchen utensils were small, hardly cutlery, it was written that there was a dining table, but there was not even a chair. One of the beds had a broken mattress, missing slats and smelled awful like a pipe, the bathroom smelled terrible.

The privacy of the bathroom, the door was made of sliding glass. It was broken, I think still sitting on the throne, even if you trust anyone, without intimacy or a little soundproofing is not to your liking.

The beds were a bit noisy; the air conditioning didn't work; I had to repeat the need for a bed set for the sofa several times; there was no stool or chair; since this is a dwelling with a kitchen, even equipped with a dishwasher, it would be useful to supply detergents or cleaning products. All in all, we would go back.

A creaky and poorly made bed, an old mattress, a bathroom without ventilation and a shower, without a dining table, a rickety sofa. We had to put the mattress on the floor to sleep the second night. Pity the location and the tranquility of the area.

The Ikea bed was poorly assembled and old. it lacked a central beam. It made a lot of noise and wasn't romantic at all. Old and uncomfortable spring mattress. inexplicable apartment situation without a table to eat. bathroom without a screen and ventilation?

The kitchen does not have what is necessary for full use: a coffee maker, a kettle, a mixer, a grater, a saucepan, an opener, there are no non-table knives. There was also no hair dryer in the bathroom. There are no extra blankets. No foot towel.

Put something in, bathroom door

some details of the apartment that can be fixed, but do not really matter

I didn’t like that upon arrival they didn’t call me back for 2 hours and I didn’t know how to use the entry codes correctly, the text of the letter was confusing. There was no worker either at the entrance or at the exit. It was a holiday, everything was closed and there was no water to drink or buy. We also didn't like that the bathroom is right across from the kitchen. They share the same door to the bathroom!

With the situation that we are COVID, a dirty refrigerator, a microwave oven, stuck food and the bed smelled terrible, when I went to bed, bed base sticks fell out, a clogged toilet bowl, which everything came up, and the contact person tells me that this is a lie, she threw the papers and we we scored ourselves, and on top of that, she told me that we complained about all the humidity in all places, I told her to return the money to me and I'm leaving because on the 31st she did not pick up the phone, it's a pity that I have photos

When we arrived we found that everything was dirty and the bed was unmade, I call reception and they apologize, that it was a mistake and that we should leave until everything was clean. A shame to find the apartment in these conditions

When we arrived there was a strong musty smell, we had to open the windows. As for the bed, the mattress can pass, but the pillow is very uncomfortable, it seems that it is empty. Thus, the price of the room compared to the price-quality is offensive to the facilities.

1-Smell of humidity and walls with damp spots. 2-LOTS of BUGS on the ceiling and a centipede in the bathroom that hid in a hole in the tile. 3- Bathroom with shower drain in the middle of the bathroom so if you take a shower the entire floor stays wet and you cannot enter without getting everything wet when you step on it. 4- TV remote with exhausted batteries. 5- The tv cannot be seen from the bed. Only from the sofa bed, which does not look comfortable to sleep and is small. 6-A iron of about two meters in the closet. 7- Mattress of the bed very uncomfortable. A V is made with the weight of two thin people...the two people go to the center. 8- One of the two blinds broken, did not go up. When I tell the owner about the bugs and the humidity, he gives me the option of sending a cleaner (I should have gone before, I suppose they would only change sheets and towels and sweep) or cancel the reservation. We had to stay because it was impossible to find another place in Jerez in the middle of the zambomba season on the December long weekend and at that time

everything is fine

The idea of ​​the apartment is very good but it is not neat or clean. The drains in the bathroom were very smelly and the beds were not comfortable.

TINY CLOSETS. NO CHAIR. THERE WAS MISSING DISHES AND KITCHEN EQUIPMENT: PLATES, CORKSCREW, GEL FOR HANDS AND TO WASH DISHES

Uncomfortable sofa and bed, there is no screen in the shower and the entire bathroom floor gets wet, and there is humidity on the bedroom wall.

A bit lacking in comfort, the dining table is too modern, low glass, but at the same time it is uncomfortable to eat, it is not functional!

The toilets were not functional. one of the beds was very damaged and creaked with every movement, and the sofa bed in the living room is absolutely uncomfortable. Work in town has made access and parking impossible: we were not warned.

uncomfortable bed. outside noise, announces basic services with which it does not comply, such as Wi-Fi and when I inform him of my complaint, he lies.

The bed completely collapsed, maintenance details, loose bare wires at hand height, plug mechanism torn off, sink that barely drips water

little ventilation. a bathroom that got wet when showering and a bed to throw away, with exaggerated noises when moving and you can't sleep or well

What was missing were details that cannot be seen with the naked eye, the sofa was quite uncomfortable, the legs of one bed were not fully screwed on, and the other made a lot of noise with every movement, to the point that she could wake up on her own, there was a switch, which had no frame and the front door had to be hit to get in as it was stuck.

There was no table or chairs to eat. There were not enough cooking utensils.

Plugs and cables were exposed. There was no mop or coffee pot. There were not enough toilet paper and trash bags. The light from the shell was negligible. There was a glass table that I could cut ... The sliding toilet door did not open. Not enough hangers.

We lack a table with chairs to eat comfortably, as we had to do it at a low table and sitting on the couch. One of the two beds squeaked when moved, which was a little annoying. To park for free, you had to walk 5-10 minutes to the apartment.

Everything is fine..

One of the beds was terrible, it made a lot of noise every time you turned around, plus it was uncomfortable. The lock on 1A was bad. To open it, you had to push.

The bed is a little ordinary, you nail the springs of the bed a little, removing everything perfectly

- The elevator did not work - The bathroom door opened by itself - There were no kitchen utensils (a fork, a teaspoon, there were no saucepans, etc. If it is an apartment with a kitchen, something is expected to be able to use it. It is appreciated that they brought us teaspoons and forks two days later) - The closet was broken so it was useless

The area was under construction and access to the apartment was almost impossible, after calling the owner she could not help me to give me enough directions to get there. We had to ask in some distant bar and they helped us there. The apartment is generally very good, but it has certain drawbacks, as we could hardly enter, because the lock was completely damaged and it took a lot of force to open it. In addition, there were no cleaning agents such as a broom, scoop, rag or rag to clean up the dirt. There was not enough light in the bathroom, and the water supply system was broken in the toilet, no water came in, and we had to repair it ourselves. The beds are not very comfortable and also very noisy at the slightest movement. The details stated that it had a hairdryer, but there was only an empty box.

You can't connect with her, the phone they put on is an answering machine and they don't answer you.

Very small closet with damaged sliding door. The elevator didn't work for four days.

The sofas are very uncomfortable and small.

The mattress was defective and the property's solution was to cancel the reservation. Under the mattress there were balls. The apartment and the building smelled musty. The water pressure was low. The poorly lit bathroom and a dislodged ceiling plate.

There was not enough space on the pillows and in the bathroom to leave things (single shelf, small and sloping)

Cleaning

Cleaning was not very good there. The bed sounded great. We didn't even see the staff. The pipes in the bathroom smelled strongly.

The sofa was very uncomfortable, the bathroom door was falling apart.

At first there were problems with the bed, which made a lot of noise when moving, the next day we were changed, then the whole street was being built

Lack of cleanliness, cockroaches, an uncomfortable sofa-bed, lack of utensils, coffee only for 1 day (we were going for two days) and without sweetener/sugar, there was no product to wash the dishes in the kitchen

Cleaning

I have never been in such dirty, deteriorated and poorly conditioned accommodation. Without a doubt, not to return to this place, I do not understand how Booking provides these accommodations.

The apartment has left a lot to be desired, the first thing in terms of cleanliness, as soon as I entered there was no fan, and it smelled of sweat, also the cleaning was nil, it was all full of hair and dust, the dining room table still had crumbs from the previous guests, the glass in the bathroom full of dirt, the beds full of hair and fluff, the horrible cleaning, and even worse in these times of covid. Then in terms of service, null too, there was a lack of kitchen utensils, the ones that were there were in terrible condition, there were no kitchen towels, the frying pan was useless, the bathroom towels, the apartment was for 3 people and 4 days and There were only 2 towels and these were for the sink, not the shower. We asked the girl to please bring toilet paper and towels and it took her a whole day to do so. In general, the horrible experience, bad cleaning and bad service, and she would never repeat it.

Dishes and bathroom cleaning

Not very hygienic, the bathroom does not work properly, the beds creak, you could not rest well, there is no solarium as advertised. It is bad.

The bed is very uncomfortable, I would say unacceptable. The sofa is not much better. lack of cleanliness Insufficient light in the bathroom

There were three of us and they only put towels and bed linen for two. And so that they do not warn that the costs of access to the building are being built.

The beds made a lot of noise when you moved

Firstly, we were given the wrong room in which the previous tenants had settled with all their personal data, but fluff was visible on the floor, not that the room was dirty, but if it was closed for a long time, the villi were normal. This problem was quickly resolved with a phone call to the owner, who very kindly offered us another room. To keep it in perfect condition.

the sofa bed is a little harsh

Specifically, this apartment can improve in terms of comfort at mealtimes, it does not have a living room as such.

It's a shame because the place is new, comfortable, beautiful and very well located, but the cleaning organization leaves much to be desired, especially during the Covid era, which is unbearable. The attention, both on the phone and on the internet, was very good, but this did not help to solve the problem with the cleaning that was in the apartment, it was obvious that they did a very superficial cleaning, we had to clean everything because it did not give any security for us; we found clothes in the toilet and dirty dishes in the dishwasher (all this after we cleaned the whole apartment ourselves, otherwise we would have left). If they improve the cleanliness issue, I will not hesitate to return because this is a good place to stay in the center of Jerez.

Everything we did not like we told the manager. Some problems arose and the manager questioned everything we said and what we complained about.... when she saw that we were right, we didn't get the slightest apology.

When short, you should keep the curtains closed for privacy. Being in the center, it is difficult to find parking nearby.

On the second floor the wifi did not work, it was dirty so it was not very clean ... the bathroom lacked light and a large mirror. The shower head did not fit well and was out of order due to the weight, so you always had to shower while holding it with your hand, which was very inconvenient.

Some details are missing, such as a large mirror, more light in the bathroom, kitchen utensils such as a rag.

We were in room BB, where the Wifi does not reach and there is no coverage. We didn't hear anything from the staff during our four-night stay (I understand that you have to be careful due to the Covid-19 issue) but with the price we paid we understood that at least some change of towels and sheets would be done for us in 4 nights. The kitchen is great, perhaps a high table is missing where you can eat with some comfort, since the sofa is quite uncomfortable.

There is a cocktail bar directly opposite and although the windows in the room are soundproofed, there is little noise outside. But you can sleep.

Some aspects of cleaning.

The shower was clogged

The bathroom smelled a little bad and the shower needed to be fixed.

There were no closets to store clothes, the bathroom left a lot to be desired in terms of facilities and light, not even a moment to put things from the bathroom, and we had the same towels for 5 days

The one without parking. Everything is near - the blue zone

There was not enough shelf to put things in the bathroom and that there was some way in the bathroom to turn on the light to prevent the hood from popping out because it is quite noisy.

The elevator was not working. Regarding cleaning, some detail was missing, such as finding the coffee pot dirty and with a used capsule. When washing up, the sink dripped and we ended up with wet feet. The main door of the building sounds very loud, despite being on the second floor, it woke us up in the middle of the night.

It does not present any type of prevention against COVID-19 Toilet paper roll started and almost finished

The Wi-Fi connection is not working. The cistern did not drain the water at the beginning of the day. The bathroom door is sliding and does not close, it opens by itself. Everything else is fine.

The mattress was box spring and the pillow was very thin.

The apartment, although new, is located below street level, it is a studio with a kitchen and a large bathroom. The only 2 windows are very high, hard to open, and they are window openings facing the sidewalk of the next street. The bed was not very comfortable, it hung towards the center and had a mesh that creaked when moved. Apart from these minor restrictions, the biggest problem was in the bathroom, it is very large but without a walk in shower, the shower is in the corner and the drain is in the center of the bathroom. Perhaps that's why the cleaning of the floor was not optimal, in the drain filter you could see shoe prints on the tiles and hair.

There were few mirrors, especially large ones so that you could look at your clothes.

sewer smell

Clean, although there was no cleaning for 11 days, then the owner explained that the 15 € taken for cleaning included only cleaning at check-out. The bed was not changed for 11 days of stay, only a towel, and then when asked, toiletries as well. If you are traveling with a child, there is a billiard room right opposite - they are terribly noisy at night. Washing machine on the 3rd floor, hang things on the roof, dryer is also there. There is an elevator, a glass dining table, very low, you will sit on the floor to, for example, have lunch. There is a dishwasher, refrigerator, stove. Two single beds if connected, very uncomfortable, because the beds are different heights - uncomfortable.

Service is a little lazy There were no chairs or tables

Suboptimal cleaning

Request two things to improve the stay and it was decided by the media

The shower didn't drain. Moisture in the walls. The bed creaked.

You pay 15 euros for cleaning and the first floor was not clean: the kitchen had oil splashes on the vitro and on the wall, we found another person's ear plugs next to the bed, etc. The shower system in the bathroom was also not very good. The floor is not demarcated and when you shower everything gets wet so you can't do anything on it until the floor is dry or your feet get wet. Also, if we had another apartment, we would be more comfortable.

no parking

Everything is fine

The pillow is too thin and we at least notice it. Cleanliness could be improved although it was not dirty. And it feels like they're going through renovations and haven't done it yet.

Several friends were traveling, we occupied 4 apartments. Upon arrival, we occupy apartment 3n at different hours. Two of them had cockroaches. I had to buy a spray from cockroaches. In the first room they offered to change clothes, we agreed. In the second case, we were told that “they cleaned it this morning, everything is fine, tomorrow we will clean it again.” In no case did they offer to pay for cockroachicide or look for another solution.