Guest reviews about Islantur Ipanema

Any.

The sofa is very hard, the chairs too. There are no coat racks to hang or bags, or clothes ... the mattress of the regular bed. The pool closed on September 30 and we were from September 28 to October 2, we were without a pool for two days and they also removed the hammocks with the good weather.

Pool hours could be longer.

Two issues to improve: 1. Swimming pool hours - it opens late, the rest period is too long (ideally it would not exist). Closing could also be later, but this is a minor issue. 2 - A stay of 6 nights should have included a cleaning of the apartment in the middle of the stay.

There is a woman who claims to be the president of the city who scares customers at the pool by inventing rules that are not written on the swim board, such as no topless swimming, a retrograde rule in the times we live in. As I said, it wasn't in the rules, so you shouldn't approach any passing customer to get their attention, as you did with the other man who didn't shower first.

/

The sofa is a little uncomfortable.

Suggestion: the pool would earn points if it had a small bar. Nap time is too long for us who are not used to that routine.

The shower screen was only halfway up and all the water came out when you showered. The sofa was quite uncomfortable.

The mattresses in the apartment need to be updated, as well as the pillows and the sofa.

All liked it.

Wi-Fi, which is paid. First we took two days of paid wifi and the whole family was able to connect. Then I took another day and he tells me that this is only for two devices. Wifi is without a doubt the worst.

the narrowness of the bathroom. and rooms. The first apartment was very deteriorated until on the third day they were able to change us to a second apartment that was more spacious

antique furniture

In general, the apartment needs an update in all aspects (paint, furniture, kitchenware,...). The size of the apartment was clearly insufficient for 4 people, which is what we had hired. It had a room and a sofa bed, but the room with the sofa bed, which serves as the kitchen, is so tiny that to open the sofa bed you have to move the table from the living room onto the terrace. On the other hand, the beds are very uncomfortable, and the sofa bed is the worst by far; super old, threadbare, and in very poor condition. Nothing commensurate with the price paid. The quality/price ratio in this case is very bad.

The sofa bed is very uncomfortable, it was very old and deformed, it was impossible to sleep on it. If the apartment is designed for 2 adults and 2 children, it should have comfortable beds for everyone, not just for two.

Lots of noise all night and while sleeping on the common room stairs.

It does not have Wi-Fi.

That the flight was between 10 and 10:30 am... seems too early

the worst, room with broken A/C, and a long list

the chairs were too worn and deformed, making them very uncomfortable.

the sofa bed was quite uncomfortable and the living area a bit small. We were two families, we told him to connect two apartments and we were in different blocks.

Small apartments and they charge you to breathe. You arrive late at check-in and it costs 100 euros (they told me the day before), if you want a travel cot it costs 10 euros per day and if you want Wi-Fi it costs 5 euros per day. It seems to me that the price of the apartments is already expensive enough to get more money on nonsense. The business is valued more than customer satisfaction and that they want to repeat. The location is very good

From the time of handing over the keys both to enter and to leave

I was expecting a little better two kitchen utensils.

the spanish habit of closing the pool area from 3.30 pm to 5.30 pm makes the afternoon very dull.

Sofa bed

Well, for a 7 night stay, we ask for a roll of toilet paper on the fourth day so we don't have to come back with 10 rolls in our luggage. We were told no. Dude, at 275 euros a day, I don't think a roll of paper will cause unbearable losses...

The price in 2022 increased more than expected.

price

In general, the apartment was running. The terrace had an awning on the roof, as it was an attic, but there was no awning on the facade, because it was impossible to go out on it in the morning because of the sun. The air conditioning in the living room-kitchen worked at 30%. No explanation to open the sofa bed to the receptionist when we arrived; so we had to call at 11am to have it open for us as it was impossible to do without proper explanation. All the handles of the various drawers in the apartment (nightstands, chest of drawers, furniture in the living room) were turned off, so when you pulled them to open the drawer, you were left with the handles in your hand.

The apartment was a basement with a patio at street level without any kind of grill to protect it from the gaze of passers-by.

The beds for us were very uncomfortable (I know that's a taste). Very small double room, almost nowhere to turn around, and kitchen furniture in need of repair.

small bathroom with tub, very old and uncomfortable sofa (like a sofa bed, unbearable)

The beds slept very adijust.

Noise from neighbors on weekends. Chairs were dragged through the next door and made noise at dawn.

The sofa bed could be improved. There were 3 of us and one had to sleep in the living room instead of the room. The sofa was uncomfortable, it was very old and when unfolding the bed it felt like it was tipping over.

Parking. Terrible, impossible place and very, very expensive. Also, having to take every day of stay is a nuisance and doesn't make much sense.

check out time too early

Ants and a cockroach visiting us

Attention to reception. When I wanted to extend my stay I was told there was no way, I was able to do so through Booking and the attention has been terrible ever since. You can't see anything, the cleaning and pool staff are always very friendly with customers.

The only downside is that the bathroom is somewhat small and the bathtub is very close to the sink and toilet.

The chair was uncomfortable, just a little, and like the bed is the same, the mattress was used too much, and it was obvious that he had been there for a long time and that he had not been looked after. What we didn't like was that the poolside bathrooms weren't open as we were traveling with a four year old boy and didn't have time to go home to the bathroom every time he wanted to pee.

The parking lot is too narrow, a lot of columns.

I can not say anything, I liked everything. To improve anything, it must have an armchair in addition to the sofa. If there are four of you, the sofa is just right. But this is a suggestion.

One night, when we came from the street, we found a room full of ants, all over the floor, on the wall and in the beds, different types of ants (many). Thanks to the fact that there was an insecticide and in the end we were able to finish them off. We had a bad time.

Registration at 17:00. And they sent me a letter where they said that they had to leave the apartment at 10 in the morning, I told them that I did not agree

The bed was uncomfortable and the smell in the bathroom which was quickly eliminated.

The photos of the booking ad did not match the photo of our apartment building, which was a total disappointment. The furniture is old but not in very bad condition. Check in time is very late from 17:00 and check out at 10:00 is too early in my opinion, although as I said we were able to get in two hours early.

Sofa bed, I'm sorry to tell you that if you have to sleep with your daughter, this is not a comfortable mattress even for a few hours.

Admission treatment

The beds are not very comfortable

Everything is very good

Excessive illumination of common areas at night.

To add a small downside, the front desk staff were a bit dry.

The beds, a little, they were terrible, super uncomfortable, they sounded TOO STRONG, so much so that on the second night I had to go to the living room because of the noise that the bed was making.

Opening hours made it difficult for us to arrive, very strict with check-in even though part of the family had already arrived. We stayed for a few days and were only given shower facilities on the first day. You can hear a lot from the next apartment.

Small bedroom

the furniture is old, the sofa is badly wrinkled, it will be difficult for an elderly person to sleep on it.

there were stains on the towels

Check out until 11:00. And they didn't offer a garage. To be completely free with very little to do. Perhaps if he had insisted, those two things would have been resolved.

Perhaps the furniture is a bit old, but everything is correct

That they charge an extra 10 euros a day for wifi. It's really as important a service today as air, they need to rethink charging to stay connected.

The fact that Wi-Fi is paid, 5 euros a day I think is excessive.

the one that the pool had on schedule

Things are good...

the cleanliness is a bit poor, the edge of the baseboard and the doors were not clean, the air con in the top apartment was leaking water over ours and the noise was annoying and the dog next door was also annoying at night.

At the entrance to the apartment it smelled very strong of tobacco, and look what it says that you can’t smoke. The mattresses were not very comfortable and one of the beds made a lot of noise when you moved in your sleep, causing me to wake up every time I moved. The rest is good.

Nothing annoyed me

Any

At the reception when we arrived, the employee did not help to pay for the parking, indifferent to the situation. They don't have a drainer for the dishes in the kitchen!!! And the biggest flaw these days is not having free wi-fi, and the price is prohibitive..5 euros a day.

regular cleaning as the sheets on the large bed were stained, the sofa bed was lousy due to the mattress and the sheets that covered it were dirty, for five people it is too small with one bathroom

The bed was not very comfortable.

The man at the front desk is true that he didn't even say hello, it's a matter of education and we were very shocked as a simple hello was enough and he didn't say it.

Too small for 6 people.

Another bathroom

The front desk staff was not cheerful (even serious) both upon arrival at the complex and upon entering and exiting the aviary. (they didn't say hello)

On arrival, the person at the front desk was very short and unfriendly. The next day I went for a consultation and she was just as dry and unresponsive.

The furniture is quite old and the sofa bed, despite being comfortable, does not look overly clean.

Didn't like the fact that there were dogs, maybe you shouldn't rent it where there are owners with dogs

The décor of the apartment and the sofa bed can be improved. Upon arrival, they could report the operation of the municipal car park to avoid fines.

Since this is a rented apartment block, there was a large turnover of young people who made noise until late at night, making it difficult for families to relax. I thought it was a more familiar place, but every night there was a commotion in the apartment in the same house or in front of it. The kitchen was not very clean, the microwave was very old, dirty or rusty. The washing machine was the same and the kitchen furniture was very dirty on the outside which was rather unpleasant.

The staff at the reception (only one) is very serious and intractable.

Personalized reception at the front desk after bed problems. Bad smell in the bathroom.

Very uncomfortable sofa bed. Insufficient cleaning.

The size of a three- or four-piece family housing (either you sleep or you eat). If you fold out the sofa bed, you have to move the wooden table from the dining room to the terrace, but not to enjoy it (there was already a plastic table on the terrace), but to remove it from the middle. It is literally impossible to fit a fold-out sofa bed and dining table. The time of entry (17:00) and exit (11:00), although understandable due to the need for disinfection (COVID), you lose half a day of vacation, but the price remains. Parking cost (for this reason we do not use it). This is understandable given the prices and the lack of parking in the surrounding area. If you're lucky enough to find a spot in the red zone (next to the establishment), you can have street parking for € 2 per day and € 6 per week.

Rooms are a bit decent in size. Air conditioning only in the living room, there were fans in the rooms

Maybe the price of parking.

Parking lot with many columns and difficult for large vehicles

The stove in the kitchen is very old

In the reception room on the first day it seemed that we were pestering him, on the other days there was a very friendly lady.

Cleaning

Low water pressure

Dated Furniture & Plate & Hood

The size of the garage.

I don't know if the price was overpriced. 242 euros per night. They didn’t take bail from me.

Broken mattress topper. No instructions for installing the bed and I had to call maintenance.

Noise outside and price is slightly above average.

Uncomfortable beds and pillows. Very poor cleaning.

Beds with very uncomfortable mattresses. The box springs were smaller than the mattresses.

The sofa bed is too old and broken

There are items that need repair

The terrace is not separated by an awning from the adjacent one, and the front awnings are shameful.

Sofa bed

Conchon sofa bed

Parking issue

The refrigerator needs to be repaired and the sofa is rather uncomfortable.

The sofa was uncomfortable and the rooms are small. There were a lot of ants, but they fixed it

The receptionist was not very pleasant, rather dry. The apartment is good: simple, neat, no more ... the furniture is a little old, but good. No problem. But for the price I think it left much to be desired. In fact ... they only give you for a week: 2 rolls of toilet paper and a garbage bag (if you ask for more, they tell you they can't give you ...) for a week, with diapers it seems a little mean and more than they deny you this.

We missed out on more kitchen utensils like cutting knives, scissors, etc. The pool was not very comfortable

receptionist who arrived very close on time and was quite borderline

Room size

Some things in the room went bad, and the refrigerator did not cool much outside,

To begin with, the "Mister" reception is very unpleasant, sharp and dry. The complete opposite of the maintenance guy, a nice person. The apartment they gave me is very large and beautiful, but cleanliness .... Not enough! Dirty dishes covered with food leftovers, dishes with oil ..... Not to mention the bathroom .... Dirty toilet .... No ventilation .... Towels with holes .... a bed with hair .... Come on, the first day we spent cleaning

The pool is too small

The mattresses are hard and the pillows are low.

Slight scheduling flexibility for key collection and additional fee for 4 hours late check out, 30€.

A bathtub that is highly slippery.

Yes, but we were two adults and two children, which was a little fair. In any case, we only use it for showering and sleeping.

Price

The sofa bed was very uncomfortable; Wi-Fi is charged separately.

Sofa bed

Cleaning is too fair.

Things are good.

WE HAVE BEEN CHANGED APARTMENT DUE TO A MAINTENANCE PROBLEM.

To hire a late check out you had to pay in cash. Absurd The pool did not have an area for small children, only for adults, which is not clear if this is a complex designed for families.

10 euros per day that they want to charge you for Wi-Fi. Obviously don't hire him. Transfer your mobile data to your computer and improve.

Entrance at 17:00 no early entry.

The beds were not comfortable. The balcony locking system was quite inconvenient.

To put it mildly, the chairs are a bit hard and uncomfortable and the balcony is a bit small. The ground floor apartments have much larger terraces. I would recommend hanging a hanger on the wall to hang. The pool was not open and I cannot comment.

Some things were not right such as clogged plumbing in the washbasin which was repaired but had the siphon removed. the access door to the balcony did not lock, the balcony although private, was contiguous to the house next door, giving access, which did not convey security for our personal belongings. The pool was full and the water was not treated, which at the end of the day was a sea of ​​slimes under the still waters.

The number of ants that were in the closet and bathroom, there must be an anthill and they were connected from one side to the other

The sofa bed, it is impossible to sleep there, even the children complained of pain, the iron was stuck, and a small kitchen in case of long stays

Improvable regulation of hot water.

The little acoustic insulation with the neighbors (next door and above), the noises and voices entered the rooms with total clarity.

Missing some detail of kitchen utensils

The toilet was losing a little water.

No wifi

The view that it did not have when facing an entrance patio to the urbanization

That the microwave plate was not his and what you heated was poured so we could not use it

unpleasant neighbor

Everything is fine

The neighbors and not being able to put on the music

very hard mattresses

The worst, we had some noisy neighbors.

It could have been a bit cleaner and the look is old

The reception hours are not permanent

The beds were hard and the pillows too soft. Price a little high but being August it is understandable.

the sofa-bed, uncomfortable and old

The cold treatment of the reception manager. Formal check-in protocol. Nothing else. Sometimes we would go out or enter the compound and they would not even respond to a simple greeting. The state of some parts of the room: poor plastic toilet cover, poor condition of the terrace floor.

For an apartment for three, with a sofa bed in the living room-kitchen-office, the fridge made a lot of noise, and access to the terrace does not have a blind, and the opaque curtains did not cover the entire window, so the room could not be darkened . an awning is also missing on the east-oriented terrace, half of the day it is useless due to excessive solar radiation. They are small details that are easily correctable, but they determine your stay and rest.

The treatment of the receptionist leaves much to be desired, his sympathy and dedication was conspicuous by his absence. With no kindness and advice. Very bad manners and little education it cost him to say good morning, I do not think the treatment received and the bad responses received when making a query are acceptable. I think it should be there to facilitate the stay and show more friendliness to customers, since I always spend the summer in this area and this had never happened to me, on the contrary, all the facilities received without asking for anything. I hope the treatment improves, because the truth is unpleasant to find these behaviors and more when you are going to enjoy and spend a few good days. It leaves a bittersweet taste to the room, a pity. They also indicated that there were cleaning products, which we did not find as hygiene products.

Cleaning leaves much to be desired. The bathroom cabinet had not been cleaned and sheets from the previous guests had been left on the sofa bed. There are accessories that are missing or broken, for example, the bathroom had no towel rail, the drying rack was rusty and there were no clothes pegs.

The apartment was not very clean the first day of arrival. The very dirty terrace and the cutlery and dishes were greasy and there were no tablecloths or kitchen towels. However, we told the reception and the next day they cleaned it again, leaving it perfect. They include 2 cleanings in the 10 days. The apartment is austere but quite comfortable. I would recommend changing the table and chairs on the terrace. They look very bad. For the rest, the initial price of €1,700 seemed exorbitant for what it is since it only has one bedroom, but what we paid in the end is quite reasonable. Despite everything, I think I would repeat because in the end the staff was very friendly, they listened to us immediately and it is very close to everything.

Perhaps the pool rules were excessive (not diving headfirst seemed pointless to me, as if the virus spread faster because of that).

Parking

..

I have no complaints.

No lamp in the apartment works, nor bedside tables nor any in the living room. No oven.

The bathroom was somewhat uncomfortable for me with a baby but for this type of stay I was able to adjust