Guest reviews about Steigenberger Hotel and Resort Camp de Mar

It is only possible to get a bite to eat through room service between the end of the menu at the Mediteranea restaurant at 5:00 p.m. and the start of dinner at 6:30 p.m. No cake or other sweet treats are offered with afternoon coffee or tea. The bar was sometimes not manned during bar hours because the bartender also had to do room service. You could use additional staff there. The hotel's restaurant is very small and in the off-season, when many outside areas are closed, it is difficult to get a seat there.

Everything was perfect

Nothing negative was found.

The facilities did not seem to me to be of a 5-star hotel and the prices were well above the quality. The curtains in the room had holes so light came in. The water in the spa pool was so cold that we couldn't get in it even once (and that was one of the main reasons we chose the hotel). The milk in the room was cut and expired but luckily we realized it before drinking it. The food was not bad but very expensive for what it was the truth...

the exercise machines in the great gym are not properly maintained

everything was great

The corridors and corridors are getting old, broken carpeting, missing tiles and a completely blind panoramic window in the indoor pool don't fit a 5 star hotel

Breakfast is great, but the warm kitchen has room for improvement

A clear minus point at breakfast are the coffee machines, here URGENTLY for an improvement would have to be taken care of! There are also no espresso cups, although espresso is on offer. In a 5***** hotel I would also expect freshly squeezed orange juice.

there was no criticism

The gastronomic offer is short, the arrangement of plants is confusing. You have to get used to the fact that the pool is on the 1st floor and the reception is on the 4th.

The size of the hotel is a little confusing for those with a poor sense of direction, but everything is very well signposted!

in the evening no change food

no separate hotel beach

The clothes were sent for cleaning, which later, unfortunately, unfortunately, they were not returned by the agreed date, but a day later. The hairdresser's appointment was booked and confirmed at the front desk, unfortunately the hairdresser didn't know anything about the booking. Doors slam very loudly in the corridors.

Limited choice of tables in the breakfast room and a little torn (either inside or in the glassed space or in the courtyard or on the balcony. There are two times when you need to book breakfast in advance. During the day from about 16:30 to 18:00 there is no opportunity to sleep in the room as the pool music was definitely too loud.

the object is a bit old; Unfortunately the coffee is not good.

rather limited menu in the restaurant (pool) Carpet in the room is not our thing (hygiene)

SHOWER WAS DEFECTIVE

You can't fault the hotel, but the town of Camp de Mar is very quiet and there are few opportunities to linger, shop, etc. Absolutely no faults in the hotel.

/

bad espresso for breakfast, item 11 closes the breakfast buffet (no tolerance), no possibility to order something in the lobby, there is a bar with no staff, dead atmosphere.

If I pay more than 400.00 euros for a room, I expect no cobwebs hanging from the ceiling. This is not true.

very hot in the room.

The hotel saves a lot on a voucher for 2 cocktails, I have to pay for my sangria myself, the food is a disaster.

nothing

relatively far from the beach

There should only be one pool towel per person in the room (usually this wasn't available in the morning as the room hadn't been cleaned yet). This is the only pool towel you can exchange for a new one at the pool, but no more than one towel. With it, you can neither take a sun lounger nor cover enough space in the sauna. For this reason, I limited myself to a one-time visit to the sauna, because it is too unhygienic for me. Fortunately, not all employees complied with the order. Also saved a lot of soap and stuff in the room.

there were rooms on the 6th floor for the first time with an ocean view. from there you go eternity to the dining room. The amenities in the room and the view have nothing to do with the much more expensive price, every morning at 7.00 we were woken up by either the garbage chute or the gardeners' chainsaw from the campsite. next time again the category with a view of the golf course. there you have wonderful peace and look into the greenery. you can really save sea view rooms at this hotel.

Room category 6th floor was booked near the golf club and restaurant Campino overlooking the sea. If the garbage chute didn't pick up the alarm at 7:30 in the morning, then it was the gardeners of the golf club with a Stihl chainsaw. The significant additional cost is disproportionate. look at the golf course again next time. No noise in the morning and short distances everywhere. The room itself is ok.

Communication at the front desk was difficult because the woman did not speak German very well.

Unfortunately the sauna was closed due to the pandemic, as was the lobby bar. In the evening it was not possible to have a comfortable drink, except in restaurants, a restaurant by the pool, but no more

Arrived - announced - after 10 pm. This is bad because this 5 star hotel did not have an open bar and could no longer provide food. That is to say hello. We only went to the hotel restaurant once for dinner. We were the first guests, the spaghetti was already overcooked, the "atmosphere" was not conducive to a pleasant evening. Great proximity to the Campino restaurant where you can go every evening... Makeup mirror in the bathroom must have light if you want to use it for shaving or the like. Setting the shower temperature is certainly possible with a modern faucet. In this case, you must re-mortar a really beautiful floor (with heating). So every day you had crumbs on your feet and on the carpet. You might also want to refurbish the hallway cabinets and let a somewhat modern style prevail in the room. Room service (cleaning) was sloppy and never came! This should not happen in a 5* hotel. But maybe that's why other hotels react accordingly and don't mutter something about sorry, they can't get through to anyone when they check out. meters... oh yes, sometimes a completely calcified/dirty panorama glass needs to be cleaned in an indoor pool... and maybe a broken clock too...

At the pool we noticed that the pool boy was very attentive over the weekend removing towels from unused lounge chairs. On Monday the staff member didn't seem to care. Of course, it would be nice if all the guests cleaned their towels alone.

No room service until 5pm.

About 80 percent of what could be improved is the cold attitude of the staff in the morning at breakfast and at the pool bar. Absolutely no smile on his face, sometimes harsh pronunciation, lack of cordiality. But they were polite. It didn't make me feel very good. Even if you're in a 5-star hotel and have upscale guests, be a little more casual to relax. Prices for drinks by the pool, for an apple juice of 6 euros is definitely too expensive.

Nothing

Unfortunately, as a Booking.com customer, you have the feeling that you are a second choice guest. The first room was complete shit. True to the motto, let's see if the guests accept it. Putting in extra money, everything was ok, but not 5 stars. The second room itself needs urgent repairs - the drain of one washbasin is constantly clogged, only cold water drips in the shower ... etc..

Bad coffee Room service hours need to be reviewed! It also makes sense to offer a small menu at lunchtime because not everyone wants/can dine by the pool!

Registration and collection of personal data is very tedious and administrative. The front desk staff also does not own the software. The form would be much simpler ... Unfortunately, the Mallorcan restaurant was closed due to Corona. The beach in the village is small and crowded.

The hotel had no flair. Everything was empty and cleared. No flowers on the tables, no cushions on the seats. The fountain is not working, the lights are off... it seemed like there was no one in the hotel.

It's a shame that due to COVID restrictions, the breakfast restaurant was not open for dinner. The poolside restaurant option is good for midday but was not enough for dinner. I understand that this is a German chain hotel with 90% of customers from Germany, but at the front desk staff do not speak Spanish and in many cases do not speak English.

nothing to complain about

Unfortunately, the offer and quality of meals in the room does not correspond to a 5* hotel. Since it is not possible to order from the own restaurant "Laguna" (very good) to the room, the choice of room service is very limited. The menu is more focused on fast food (pizza, burgers, Caesar salad, spaghetti, sandwiches), which is very disappointing. The quality of the spaghetti bolognese or pizza margherita does not match the quality of a 5 star hotel. Despite ordering al dente, the pasta was overcooked, the noodles appear to have been pre-cooked and reheated briefly in hot water. The fact that there is an additional charge of 5.00 euros for each delivery to the room is irrelevant even in an international comparison. We also noticed several times that the serving trolley with dishes and leftovers remained in the corridor all night, sometimes until late in the morning, and was not picked up by room service. This is problematic as the hotel corridors (at least in our case on the 5th floor) were not air conditioned.

No concierge service (e.g. for organizing golf rounds, boat trips, water skiing, etc.), Poolside sun loungers are usually German, very early in the morning with towels and pseudo toys, pool maintenance is not involved and relatively inattentive (sun loungers, sun umbrellas, etc. have to be arranged on your own, you have to talk directly to the pool staff and ask for help), the garage is relatively empty and expensive (proportionately, since open parking spaces are really far away and either on the side of the road ) or on gravel), applications only from 15:00, breakfast In the morning in the slot from 9:30 very much for a short time and not enough busy during live cooking (egg dishes), the former beautiful secluded place of the hotel on the slope is a thing of the past from -for a (ugly) new hotel built above it in a completely different style, with no connection to the Golf de Andratx (except for the area)

Not enough sun loungers at the pool, I am at the hotel for the umpteenth time and have to check in again and again, even if you have / have my details ...

The gym is well equipped, but machines tend to rust. Sometimes other, rather "demanding" guests interfere ...

NOTHING!!!

see above comment under what you liked.

The sun loungers on the lawns require a major overhaul !!

In the days of the Crown, no hygiene items in the guest room. No water in the room, no drinks, no other surprises to welcome you.

No notification from Booking.com that the wellness area cannot be used due to Corona!

I didn't like that I had to make an appointment for breakfast the night before. But it was possible without registration. The bed was too hard.

No complaints.

All closed.

Get a slightly higher price when you renew..,

There were too many restrictions. The hotel restaurant and bar were closed due to the coronavirus. The spa area also underwent massive downsizing... for example, the sauna area was not used. On the one hand, this is understandable, but on the other hand, given the unchanged prices, it is not clear. So you paid for a 5 star hotel but got a maximum of 4 stars due to the Corona measures.

I was expecting a bit more from the sea view and view. This is a gated complex not directly on the sea, you have to cross public roads to get to the beach. So definitely not a beach hotel!

WLAN in the room is not possible! WLAN reception only in the reception area! The room above the entrance to the underground car park was quite noisy as you could hear the through road to Paguera.

The spa water was cold.

We dined at the El Mallorquín restaurant and the offer is sparse and scarce. We ordered pamboli and the quality of cheese and meat was not 5 stars. More meat dishes were missing, there was only an Iberian secret and three fish dishes. The rest they call "tapas", but they were not tapas, but simple snacks. This is not a 5 star hotel restaurant. The breakfast is very rich, but the quality of the food served is similar to the breakfasts of a 3-star hotel, how are they different from 5- and 3-star? There is no internal telephone in the corridors and common areas, and there are many corridors. There are shortcomings in room service (the screen let the water out, poorly adjusted). There is no pillow menu according to the hotel category. Although the property and most of the customers are of German nationality, out of courtesy and respect, they must provide all information and signage also in Spanish. If this is not done, it seems that they only need the Germans. They charge 15 euros for parking, at this time of the year and with low occupancy it would be more elegant if they offered it for free as an upgrade or in any case at a price not exceeding 6 euros. The hot tub was out of order, apparently due to an electrical failure in the panel, according to Mrs. Ingrid, and had to be notified a few hours before using it. However, she was very kind and friendly.

Our room (overlooking the golf course) was at the end of the side wing. It was very dark because there was a tree growing right in front of the balcony. As a result, there is no viewing. Only one restaurant was open, which, in fact, served only tapas.

The sign for arriving by car could be a little more accurate. At the entrance to the hotel complex there is no information about the reception for the first visitors (upon arrival they ended up in a multi-storey car park). The door to the corridor, unfortunately, does not close completely. On a rainy day, both light and noise (howling wind) penetrated through the gap. Pedestal in the bathroom (1 step up to the toilet and 1 step back to the shower) - risk of tripping and not barrier-free. The indoor pool smelled very strongly of chlorine. Construction work for a new hotel in the immediate vicinity (we hope to be completed after the winter break)

In the evening, the hotel restaurant has little choice due to higher prices. But it can also be related to the off-season.

We are regular customers of the hotel. The only concern is the construction above the hotel.

Distance to the beach and the sea. But it was only 10 minutes walk.

Room cleaning is not very good. The late check-out process does not work well

Huge construction site next door.

Loud music throughout the day throughout the pool, including private room terraces.

American Express credit cards are not accepted upon check-in. Only Mastercard or Visa possible, although Amex is in the rewards program???

Unfriendly staff. Bad dinner. Inattentive, poorly trained staff. Breakfast was taken away at exactly 11:00, ignoring the fact that the guests were still having breakfast, the same scenario in the bar. The birthday contract ordered in advance was forgotten. No level, just bad.

The pool and garden were in very good condition, sometimes the outdoor shower did not work. The staff in all areas are very polite

Any

No free water in the room. Stupid for 400 per night.

After the receptionist found our reservation, she greeted us with the words "You can stay here." She meant it as a joke, but I felt it was a little out of place. Ultimately, the hotel lives off the overnight guests.