Guest reviews about Sandos Playacar All Inclusive

The shuttles inside the hotel arrive infrequently. Not enough selection of snack bars.

The food is not good. In addition to repetitive, little varied and limited. There were very good dishes, but they were few. Pasta could not be eaten. The desserts were repeated and with very little variety. There were two tastes of ice cream per night. If the bin ran out, they did not replenish. In the cafeteria and where they make tacos and crepes, at the busiest times, there was only one person for coffee, one for cold drinks and another for food. Unnecessarily long queues were generated. To give the service like this, it is preferable not to give it. Better to leave something for people to drink on their own. Like non-alcoholic drinks. For a soda, you had to wait for the only person who served the bar to finish preparing the drinks for those in front of you. Unnecessarily disorganized. Transportation to and from the beach should be a bit more frequent. At least at certain times. In any case, the balance is positive.

I feel that the restaurants need better preparation, they are themed, I imagine exquisite food and it was not to my liking, I compare it with other resorts we have been to. The Italian restaurant was beautiful but it took too long to bring us the food, the international buffet was good, it had a choice of gluten-free bread, my favorite green juice, regarding price-quality the stay per night is very high.

What got much worse is the Argentine restaurant, we ate lousy and we filled with smoke because the grill extractor didn't work. The worst thing is that the smoke, when shared with the Brazilian, also came, a pity because the Brazilian is good. But also, in general, we noticed that the quality of the food decreased in all of them. Things were missing that were there before. Rooms: There was no wi-fi in many adult rooms (we went in a group). Although they were well painted and well maintained (we had gone 6 years ago) it needs redecorating and improving the water pressure. The staff in some restaurants seemed grumpy. We made reservations through the Mexican app but when we went to the restaurant it was closed. Another night we personally made a reservation in the French one, when we arrived the next day there was no place because they had not been informed (they got us a place in the Italian one instead and they reserved us again for the following night). Keep in mind that the hotel is very long perpendicular to the beach, so only a few rooms, in the adults-only sector, are close to the sea. The rest are far away, for some you have to walk 20 minutes or wait for the bus. If you want a sea view, there are only a few in the adult sector. Ask from the second floor. Those on the ground floor have access to the garden and there are some plants that cover the sea. An elevator in our sector was not working.

THE BUFETTE FOOD... THE RESTAURANT IN THE CENTER OF THE HOTEL SMELLS TOO LIKE CHOGUIS.. THEY DO NOT PRESENT THE FOOD WELL,.. IT LOOKS DIRTY.. NOTHING APPETIZING... BUT IT IS WHAT IT IS AND NO WAY... AND THEY DO NOT PASS FOLLOWED THE TRANSPORTATION FROM THE ROOM TO THE HOTEL

0 fruit juices Low-end alcohols You arrive and the à la carte restaurants no longer have any availability

Difficult to identify a negative element in a structure that offers everything from fresh fruit in the room and a good red to cocktails by the pool. The whole group expressed high/very high ratings on the Sandos Playcar. Paola/Barbara pointed out the indiscriminate use of air conditioning, judging it excessive. Small drawback: the wifi, excellent the first evening, non-existent from the second.

The toilets in the bathroom are old and the water does not load.

that the family rooms are very far from the beach, and from the children's pool, and from the buffet restaurant, from the shows, and transportation is every 15 minutes, and with children it is very difficult to travel with children, and instead for adults the rooms are in front of the beach, in front of the restaurant. There are no liquid or soft drink dispensers nearby especially for children, everything was far away. and they were only available near the beach or in the restaurant, for this reason it was difficult to keep the children hydrated and they don't let them take anything out of the restaurants, so we could only give them what we could offer them either at breakfast, lunch or dinner. The rooms lack more electrical outlets, the elevators are very poorly maintained, dirty, they smell bad, and the one that touched us near the room only went up to the 2nd floor and the room was on the 3rd floor. They never answered the phone when you called the reception, and checking takes between 40 and 50 minutes for each family, it's too long, call to ask for some towels, a room service, it was difficult they didn't answer, so the reception service it is perverse. I do not recommend it

the staff is grumpy, at the reception they are slow, I am a person with food allergies; only on 2 occasions were they nice to me regarding this issue. The alcoholic beverages they offer are of poor quality, the flavor is hardly appreciated

value for money - old rooms.

REGISTRATION

the daily walk to eat, the beach or the pool becomes heavy. cart is missing. the buffet offers little variety. The bathroom was not clean, we found worms in the soap dish. the pool of the stay was dirty all 9 days stay.

Don't make the mistake of agreeing to an interview for a membership sale, they promised to talk and kept me 3 hours in a pushy and inappropriate manner. Service on the beach, the staff who are supposed to offer you soft drinks and drinks are not very well organized.

Any

Like I said no access cars and another thing is the low maintenance animal pen which is in the center of the hotel which is very sad. they are in a pen with no way out, with heat and an unbearable smell.

The restaurants left a lot to be desired, with the exception of the French restaurant, which was a success for both service and food.

In specialty restaurants you have to book 3 days before. if not they had no place there were cockroaches in our rooms a room was delivered 1 hour after the check in time They told us that they would take our bags to the rooms but there was never anyone available and both when we arrived and when we left we took care of our luggage For the price, the truth is that we expected something more The information through the App that they provide is not entirely good since on the map you cannot see where you are and where you have to go, the activities are marked with time but not with the place where they are going to be carried out There are carts that take you from one place to another around the hotel and it was impossible to take them since they were always full. As I mentioned before, for the price we paid I would have expected something different

some employees are rude

the distance from the premises to the wet rooms, but more than that, the transport was always full and it was time to walk, it was just transport.

the service is not good, serve without desire and with bad taste. poor quality alcohol

Discomfort in transportation in the hotel Delay of the car that was transporting There is no possibility of eating (unavailability due to what needs to be reserved) Few activities for children Bad service from some employees A two hour check in!!!! scary!!!

The food in the themed restaurants was not very good and some of them looked sloppy. In addition, we did not receive adequate assistance due to the loss of one of our mobile phones, which was in the possession of a hotel employee who did not give it to whoever it belonged to. Despite the fact that we located the cell phone by GPS, indicating that it is in the service areas of the hotel, they did not want to help us, they told us that they had another incident with the guests, and only after much insistence we forced them to take us to the area where our phone appeared. Finally, a young hotel worker showed up with our phone and said that he saved it to deliver the next day ... 3 hours have passed since the loss.

Some people leaving at the reception treated us badly, with a bad temper, angry, without looking, and when they gave information, they were annoying. Like the restaurant el Gaucho When arriving with children, the receptionist made a very bad face

Only one snack restaurant for the whole hotel which is very big and far away, there is a queue at the adult bar because there is only one boy, it is very difficult to reserve a la carte restaurants and when you arrive they will not be full. 4 nights we were only able to book 2, the buffet is large, rich and varied but repeated daily.

Internet problems in the room

We have never been able to make reservations at themed restaurants. From the day we arrived we tried without success. The application marked us that there is no quota. And yet the restaurants were always empty

There are some details that could be improved. On some days there was a very unpleasant smell from the rooms, like from a septic tank. Another detail is that the atmosphere in the restaurants can be improved so that they really feel like restaurants, not casinos. By changing a couple of details, the experience could be better, especially in gauchos. Finally, what I did not like at all was that when I walked in they asked me for a $200 guarantee (which is good), but when I left it occurred to me to ask when they would refund me the money, on that they replied that if I do not give them the "voucher" is not refundable. Apparently, the piece of paper that I was given a few days ago was left in some pants or suitcase, as they never mentioned to keep it. They eventually found their copy and told me they would return that warranty. I didn't like that if I hadn't asked they wouldn't have returned it.

check out, super slow staff!!!! waiting 20 minutes for checkout is awful

Restaurants in general: The food is not very good and the alcohol is of poor quality. Constant siege to sell you a membership.

The cleanliness is poor.

I didn't like the difference the waiters and bar staff make with the "Yankee" tourists, the difference they make when it comes to their service (for US dollar tips) is very treacherous to the rest. This is already getting very annoying and uncomfortable.

The rooms, though comfortable, are not very pleasant (the interior, because the decor is very beautiful) except that it is far from the beach and the main buffet (there is a car that picks up and delivers every 15 minutes, but it is a little more difficult with children) There are certain restaurants with reservations that are not up to the standard shown by the hotel in other places to eat.

Provide a shuttle system to Play del Carmen which is a 50 minute walk.

Many of the activities, including restaurants, require prior reservation. They constantly invite you to talks for investment in development. The store inside the hotel raises the cost up to 300%. Service carts pass along the pedestrian sidewalks at high speed.

that in areas reserved for persons over 18 years of age, music must be played at a very high volume from 14:00 to 16:00.

The only restaurant on the beach, food that was finished on the 2nd shift took time to be replenished or not replenished at all. Internal transfer cars were slow and sometimes one at a time.

the wifi is ridiculous for an establishment like this

some activities end very early, for example Spa.

service

We arrived at 2pm on a day when occupancy was far from full and the front desk was quiet. They did not allow us to enter the room until 3:30 p.m. It was difficult to activate the wifi. Please, we wait in the bar that is next to the reception without problems. The gift shop is outrageously expensive, especially since there is a mall less than a km away. Neither the "Argentine" nor the Italian restaurant was up to the task (neither quality, nor quantity, nor attention). These two experiences were enough for us to discard the a la carte dinner and go directly to the buffet the rest of the nights.

The reservation for restaurants at dinner is VERY little. The desserts in the buffets could be better. The quality of the liquors for the Gold category should be a little better.

buffet restaurant, little mobilization within the complex, and too many exclusive areas for member members.

Our room was soaked due to a heavy rain. Hot water problems during the day when showering! Also, I missed a bar on the beach!

lack of variety in food

Lack of staff in general, from reception to waiters

It is a pity that they transformed almost the entire hotel to Royal Elite. the main pool, a pity that it is no longer for everyone... and only for adults... the treatment is always good... only before it was even more cordial... now it seemed that at least the waiters were angry... .

THE BAD: all the time there are people from Premium memberships trying to sell you, it's kind of annoying. Also the people in the photos all the time behind you trying to convince you to take photos. The worst are the people at the spa, there is no way they don't try to sell you, even we booked 2 massages but THEY NEVER INFORMED ME THAT I COULD NOT CANCEL THEM UNLESS IT WAS 24 HOURS BEFORE we booked it 12 hours in advance when I wanted to cancel them They simply told me that it couldn't be done, I talked to the spa manager and in a very bad way she told me that I had signed and that she was going to do it for me because otherwise she would charge me, so I had to tell her that I would post this on social networks so that it would not happen to other tourists and there they told me that they would not charge me, the surprise is that when I check out I do not remove it from the account and the reception manager and the girl who attended us very kindly After a while I withdraw it from my account, which is a bit tiring since the process took about 30 minutes, but unlike the spa manager, very good service.

We arrived at 11 pm already tired, when we got to the room there was no A/C control and the phone didn't work, so I had to go to the reception three times (which isn't close) to ask for it to be fixed so I could ask for room service. On another occasion we turned on the tub and the water came out dirty like rust, even letting the water run it did not clean, the cabinets also did not close because the sheets were damaged.

Very complicated restaurant reservations. Very far everything. For example, if we wanted to have lunch, yes or if we had to walk or take the cart to go to the meeting, which was the place where we had lunch. The fatal liquor The fatal wine, the funny thing was that in restaurants they gave you delicious wine but at the show it tasted horrible. I also didn't like that there was a man trying to sell it as a time share and whether or not he wanted us to meet him at breakfast. In the end, we had to tell him that we were not going to have breakfast. And then he told us if we would see each other later. That's really annoying, although I think it's his job to try to sell.

The rooms are old. They smell musty, even though they tell you to leave the a.a. on all day. It looks like they haven't been renovated in decades. The shower is fixed, very old; the "toilettries" are hilarious. Restaurants have a very variable quality. The all-you-can-eat buffet is okay, but nothing special. The Asiana restaurant and the Gourmet restaurant are good, but the Piemonte, Italian, Italian has nothing and there is nothing on the menu that saves it. A crap. The rest pass without pain or glory.

Half of the food and cocktails are fake, with chemical colors and flavors that make it look like food and liquor, but actually lower the quality. I think that for the value paid, they could improve the food On the other hand, when making the reservation it said that it included the airport transfer, which we could not use because nobody knew about it. Finally we had to get a taxi. It was better that in the reservation they did not say that they included this transfer

Staff .. maybe understaffed, or tired. Initial illustration at reception not adequate. All inclusive not in expectations

The first day they stole dollars from us in one of the rooms, they went to security and told us that in 24 hours they would have a response from the investigation, they never responded to us, nor did they take responsibility for anything. A disappointment. The cleaning of the rooms was not the best, they took out the towels and did not replace them.

The hotel is a bit abandoned, the waiters do not have good customer service

the hurricane in general all acceptable weather food and events

There was no room service response. There was no shampoo in the shower. The reception was not air-conditioned.

The sargassum on the beach,

Some guests did not respect the priority in the use of internal transport for guests with walking limitations and families with children, which caused my group made up of people with these characteristics to get separated

Needs a little more staff at meals.

The transfer to the beach, more cars are needed to transport people

The diversity of food, the lack of staff (due to COVID?), the lack of efficient nursing (it doesn't even have a Doliprane for headache relief, they sent us to the pharmacy to buy it for 50 dollars) and various other details

They do not inform well at reception

The buffet has a very good seasoning but it's always the same. I think they could vary a bit, the selection of drinks is very low, the best whiskey they use is passport, rum apleton, I'll forget jna baileys or something similar, anyway I've I've been to others with all-inclusive even a little cheaper and the liquors are better, I think they lack staff and communication, especially in terms of reception and housekeeping, Check in is quite late, more than 1 hour and to make things worse, the room they gave us was perhaps dirty and it wasn't even free. I asked for fruit and welcome wine 3 times and it never arrived. They should have another bar that closes after 6 near the sea, at 6 o'clock if you want to last longer on the beach and you want a drink or food you have to go to the lobby which is literally 600 meters away, we had to be a bartender twice because there was no one there for a long time In short, we rarely return to a hotel on vacation and this will not be one of those

The attention was not very good, you could not eat outside the restaurant and the drinks were not good.

Food and drinks are quite basic. It would be excellent to mention that your package only includes low-quality wines and spirits, they are little-recognized brands and obviously they taste very bad.

The SPA staff is too rude and not very flexible. They have no judgment or common sense. Check in is too slow.

The rooms are very humid, and the air is only cold, the distance to the beach from the family sector, the deference between one member and another is notorious, last day they forgot to send breakfast to the room,

Very bad food

The distance between the family rooms and the beach, also that it is too focused on its members or partners

- There were no reservations available for the restaurants in the next two days after our arrival, they should consider opening more options if they see the ones they already have fill up. - They did not recharge the minibar, even leaving notes stuck in the room asking them to please recharge it. - The beach area is constantly visited by sellers of "cigars", who are then insistent offering drugs, and the part below the lifeguard tower is used to sell and consume drugs. - There is no staff watching that the "adults only" areas are respected, if you pay more to have the peace of mind of not having children around there should be someone to enforce these areas, more than once employees passed by and realized that this and they said nothing. - They do not have enough employees to be able to provide quick service (especially in the buffet), and although they do their best to serve everyone, it is soon physically impossible for them. This is the third time we have visited the hotel and in general terms it was felt that the standards of the hotel have gone down compared to other times we have visited it.

Old hotel, but beware They do not respect covid protocols 100%. In the shows, 90% of the people do not have masks The cleanliness of the hotel lacks a lot The reception staff, the mask, at least the one who attended us, looked unpleasant, because it looked dirty, wrinkled and saliva on them (point to be improved by a lot) In the photos they offered me the room with a bunk bed, and what they gave me was a sofa bed with a rather unpleasant mattress. musty smell in the rooms

Some employees were not very cordial when I approached them to ask a question.

The car took too long and it was not enough for the guests, many times we walked to the restaurant and areas of the hotel,

The reception too far from the rooms, too many problems with the room cards. Staff not very friendly. Too bad the guacamole was frozen.

The food in general is of very poor quality and the alcohol for the drinks is of low quality

Very small family room, slightly uncomfortable pillows, I asked several times for a kettle to make my children's potatoes (milk) and the kettle came with a strong smell of coffee, even when I reiterated that it was not.

Little variety at breakfast, always the same fruits, cakes, there was no light or lactose-free yogurt. I asked for it and they could not get it, since they ask if there is any allergy or need for any food. Lunch at the pool restaurant did not vary much, small for the number of people there were. They should open the one for breakfast too. In general, the quality of the food so-so. The pool snack could also be improved and its quality increased.

We reserved a room with a double bed, the bathroom was covered so they had to change our room to one with two beds, they did not have rooms available. We traveled to celebrate our marriage anniversary and we had to spend 9 nights in separate beds. It didn't look good to me.

Internal transport takes a long time to pass and is often full, that's too bad, we almost always had to walk, with children and an elderly person. Very poor food in the Piemonte restaurant. Too much noise due to poor acoustics in the Asiatico restaurant. The difference in cleanliness and setting of plants between the family area (basic and with dirt accumulated between the plants) with the areas closest to the beach (very well-kept and clean) is very noticeable.

Everything is great