the beautiful structure but don't go there if you want to rest music children and people screaming everywhere
the organization is devoid of everything
Location and staff
Too expensive for what is offered, room with a strong smell of humidity, the services are not up to the asking price.
Nothing very expensive for nothing scary no hot water small beach tt is paying very expensive
small rooms very expensive for nothing scary no hot water small beach tt is paying very expensive
nice room, very nice swimming pool
nothing
The hotel is right in the center of Playa del Carmen, which has its pros and cons. The hotel itself is huge, modern, very helpful and friendly staff. Spacious rooms. Sufficient sunbeds by the pools, additional pool for adults only.
Perceptible humidity in the rooms (e.g. you can't feel it in the Grand Club). There is a very unpleasant smell in some elevators. No information about the paid minibar, no price list for the minibar (so we thought the minibar in the Club option was free).
Great attention!
Having to fill out payment slips when all inclusive has been paid, and therefore adding tips to payments.
Location, super friendly and efficient staff.
A room with serious moisture problems. The floor is constantly wet from condensation from the air conditioner. impossible to decide.
gym 10/10 hotel spa 10/10 $35 per person daytime, bed in room 10/10 outdoor pool incredible view royal breakfast
no more sun loungers in the morning from 7:00, poor afternoon food 6/10
Perfect for ROOMS and eating out only. The pools are not heated in the winter season, it is very cold to enter the pool, the beach area is just incredible 🤩 beautiful view from the hotel.
Food!! revalued $
A grandiose hotel as you know it from the Hyatt chain and are used to it!
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The hotel is great! Corresponds to the photos and is of a high standard.
Contrary to the description of the room, no bathrobes or slippers (and after asking the reception they are "out of stock" when friends might have had them). Waiters on the beach are quickly overwhelmed when there are people you have to ask several times before you get things (a few errors in the order are not corrected despite telling the waiter) and above all at the prices at which cocktails are sold, the dose of alcohol does not exist !
The staff is very helpful (especially Andrea)! The rooms are stunning and very clean, the hotel is tastefully decorated and the spa is dreamy
The breakfast was average
Location, spa, pool and sushi bar
had to ask for a bathrobe while it belonged to the room, the coffee in the lobby was not special, too bad the water bottles are cut.
In one word, wow, excellent place, full value for the price, excellent service, excellent location
Sushi restaurant
good location, excellent design of common areas, access to the sea, beach area. great staff - always around and ready to help. Huge rooms with a terrace where you can enjoy your time.
ill-conceived, and therefore uncomfortable numbers. on the one hand they are very large, but the space is not used, there are no necessary things: ABSOLUTELY nowhere to hang towels (I had to use door handles), nowhere to hang-put things when you go to the shower (robe, towel, etc.) - you have to go out for all this to the room. There are no bathrobes (you can ask) and slippers (not at all), like there is tea, cups, etc., but there is no kettle, spoons (you have to ask). Hairdryer, ironing board, built-in furniture - quite old and shabby. Far from grand hyatt level
Connection
black coffee for breakfast
The pools are incredible, the view of the sea from there, with infinity, is breathtaking. The rooms are very spacious, balcony with a view and very comfortable beds. The breakfast is very varied and the quality of the food is very rich. It is very close to tourist sites, restaurants and nightclubs, just a few steps from the hotel.
The beach is very small, there are a few sun loungers, but it is not very wide to sit on the sand if you want to play with the kids.
Very nice room and friendly staff.
I stayed at this hotel after an accident at my holiday destination. My mobility was limited and I needed a hotel wheelchair to get around. It was always difficult for me to get it because there was only one, which limited me a lot. It was broken so I was not very comfortable in it. I systematically had to tip the hotel staff, who drove me around making a huge detour, while my husband, with whom I was more comfortable, could do it.
Location
swimming pool and sea access
food quality is average and breakfast is not up to 5 stars.
The bedrooms are well designed with plenty of storage space, comfortable beds, plenty of pools and a well equipped gym. The restaurants serve quality cuisine. The animation of Ricardo and Carlo at the aqua zumba pool was very good. The hotel also has a video game room, a small shop (water, sunscreen, etc.) and a travel agency: it's practical! The location close to the city center makes it easy to walk around and enjoy the city.
The hotel is very noisy, there is loud music playing by the pool all day long, which reaches the rooms. Few activities are offered, they are not updated on the board and most often paid. The beach part is small, but, unfortunately, the weather and algae did not allow us to swim.
The gym is big, there are also many pools, the room is well designed, comfortable with plenty of storage space. The animators Ricardo and Carlo are great: they make fun aqua zumba lessons!
The hotel is noisy: not only can you hear the doors slamming, but above all the music is deafening with a stream of bass throughout the day, which does not allow you to find the expected calm in front of the sea or on the balcony. Another dissatisfaction: the training programs are not updated, and most of the classes are paid.
Very spacious rooms with air conditioning. Everything is very clean. Very complete gym. Very rich breakfast. The staff is very friendly. Great location.
It does not have a variety of restaurants. We didn't like the food and it's very expensive.
Your message at the restaurant
Friendliness of staff, amenities, cleanliness, location
Cable TV. It never worked properly.
Amenities and friendly staff
Poor breakfast and expensive
Excellent location, beautifully designed and correct. Very pleasant to stay
Any additional service at the hotel was unreasonably expensive. Even the parking.
YOUR AREA IS UNITED SPA UBICATION EVERYTHING IS EXCELLENT!!!
The pool and sun loungers of the hotel, the professionalism of the staff. The hotel is located close to 5th Avenue with many good bars and restaurants. Valet parking and beach towel rental.
The first room provided did not match the description! I booked an ocean view and they gave me a partial ocean view (seen on the top of the degraded bar). After asking at the front desk, they only changed our room the next day (lost one night) No direct access to the beach! While nearby hotels offer it. Grand Hyatt offers access to the beach of a partner establishment, the problem is that part of the beach is public and filled with people. The smell of sewage (sewage) on the beach
The whole hotel, location, room.
The lady who took me in for check in was very rude, bad treatment, bad face, impolite, she was very upset, abrupt and everything I asked or asked told me no or she just didn't look for options, she lacked a lot education.
My room had a water leak at 2:30am and it wet my entire bed, we had to change rooms the next day.
Pool and beach
I like everything
ALL IN GENERAL
SERVICES AND PROXIMITY TO FIFTH AVENUE
your beach is small and not very comfortable
The view from the room was somewhat blocked by trees, the breakfast buffet was very good and rich, very good location in Playa del Carmen, beautiful beach
nothing
Excellent architecture. Good staff. Good restaurants. Large room with sea view. Right on the beach. Good beds, enough space.
The whole complex suffers from gigantism. Very long paths, uncomfortable entrance with a ramp like in a Mayan temple. Draft everywhere, as everything is open. Worst of all is the beach club 'Valentina's Spa' right in the hotel. The music is so annoying with unbearable basses that during the day a siesta in the room (437/354) is unthinkable. As a guest for $500 per day, do I have to do this for myself? The only reason to NEVER go back to this great hotel. It's a pity that there is no quiet corner ..
All
Receptionist treatment
great location, clean and comfortable room, quiet, away from the noise, great service, very hearty and varied food, very attentive and friendly staff, we liked everything