Resort
Prices from: $431

Guest reviews about Grand Hyatt Playa del Carmen Resort

1a. Avenida esquina Calle 26, Colonia Centro, 77710 Playa del Carmen, MexicoShow on map
8.2 Very good
Price from: $431

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Rating

8.2 Very good 546 reviews
Facilities
8.7
Cleanliness
8.9
Comfort
8.9
Value for money
7.7
Location
9.3
Free WiFi
8.6

Guest Reviews

Grand Hyatt King Room
2 nights
January 2023
Group
Marco
29 Jan 2023
3.0
in the rooms for a 5-star hotel lack of all hygienic accessories including hair and body products in minimum quantity

the organization is devoid of everything

Grand Hyatt King Room
3 nights
January 2023
Couple
Patrick
6 Jan 2023
7.0
Correct, but too expensive for nothing.

Too expensive for what is offered, room with a strong smell of humidity, the services are not up to the asking price.

Queen Room with Two Queen Beds - Partial Ocean View
6 nights
December 2022
Family
Jacob
29 Dec 2022
2.0
No

small rooms very expensive for nothing scary no hot water small beach tt is paying very expensive

Grand Hyatt King Room
1 night
December 2022
Couple
Armand
18 Dec 2022
8.0
très bien

nothing

Club King Room with Partial Ocean View
5 nights
December 2022
Couple
Cezary
5 Dec 2022
7.0
Amazing stay right in the center of Playa del Carmen

Perceptible humidity in the rooms (e.g. you can't feel it in the Grand Club). There is a very unpleasant smell in some elevators. No information about the paid minibar, no price list for the minibar (so we thought the minibar in the Club option was free).

King Room with Ocean View
4 nights
July 2022
Family
Yinna
4 Jul 2022
9.0
Excelente

Having to fill out payment slips when all inclusive has been paid, and therefore adding tips to payments.

Queen Room with Two Queen Beds - Partial Ocean View
3 nights
May 2022
Family
Joao
31 May 2022
8.0
Great location and very competent staff

A room with serious moisture problems. The floor is constantly wet from condensation from the air conditioner. impossible to decide.

King Room with Garden View
2 nights
April 2022
Couple
Faruk
3 Apr 2022
8.0
5 star hotel Good job

no more sun loungers in the morning from 7:00, poor afternoon food 6/10

Grand Hyatt King Room
4 nights
March 2022
Family
Saul
5 Mar 2022
8.0
Perfect hotel ROOM ONLY

Food!! revalued $

King Room with Garden View
3 nights
January 2022
Couple
Andre
21 Feb 2022
10
Clean, lovely beds, great view, dream place

-

King Room with Garden View
4 nights
February 2022
Group
Ludo
19 Feb 2022
8.0
Good, but not at the level expected to set this standard.

Contrary to the description of the room, no bathrobes or slippers (and after asking the reception they are "out of stock" when friends might have had them). Waiters on the beach are quickly overwhelmed when there are people you have to ask several times before you get things (a few errors in the order are not corrected despite telling the waiter) and above all at the prices at which cocktails are sold, the dose of alcohol does not exist !

Grand Hyatt King Room
2 nights
February 2022
Couple
Gil
17 Feb 2022
10
Stunning hotel, highly recommended

The breakfast was average

Queen Room with Two Queen Beds - Ocean View
3 nights
February 2022
Couple
Carel
10 Feb 2022
8.0
Perfect location

had to ask for a bathrobe while it belonged to the room, the coffee in the lobby was not special, too bad the water bottles are cut.

Grand Hyatt King Room
3 nights
February 2022
Couple
Ronen
6 Feb 2022
10
And wow of a hotel

Sushi restaurant

Grand Hyatt - Queen Room with Two Queen Beds
3 nights
January 2022
Group
Marina
2 Feb 2022
8.0
good value for money for the first line

ill-conceived, and therefore uncomfortable numbers. on the one hand they are very large, but the space is not used, there are no necessary things: ABSOLUTELY nowhere to hang towels (I had to use door handles), nowhere to hang-put things when you go to the shower (robe, towel, etc.) - you have to go out for all this to the room. There are no bathrobes (you can ask) and slippers (not at all), like there is tea, cups, etc., but there is no kettle, spoons (you have to ask). Hairdryer, ironing board, built-in furniture - quite old and shabby. Far from grand hyatt level

Queen Room with Two Queen Beds - Ocean View
5 nights
January 2022
Family
Stalin
21 Jan 2022
10
Everything is fine

black coffee for breakfast

Grand Hyatt King Room
3 nights
January 2022
Family
Carolina
9 Jan 2022
10
I would go back without a doubt

The beach is very small, there are a few sun loungers, but it is not very wide to sit on the sand if you want to play with the kids.

King Room with Ocean View
2 nights
January 2022
Couple
Zoé
7 Jan 2022
7.0
Beautiful but difficult.

I stayed at this hotel after an accident at my holiday destination. My mobility was limited and I needed a hotel wheelchair to get around. It was always difficult for me to get it because there was only one, which limited me a lot. It was broken so I was not very comfortable in it. I systematically had to tip the hotel staff, who drove me around making a huge detour, while my husband, with whom I was more comfortable, could do it.

Grand Hyatt King Room
3 nights
November 2021
Couple
Ana
21 Nov 2021
8.0
very good
Grand Hyatt King Room
6 nights
October 2021
Couple
Déborah
14 Oct 2021
7.0
Playa del Carmen

food quality is average and breakfast is not up to 5 stars.

King Room with Ocean View
4 nights
August 2021
Family
Charles
19 Aug 2021
8.0
Hotel near the city center, comfortable and well equipped, but noisy!

The hotel is very noisy, there is loud music playing by the pool all day long, which reaches the rooms. Few activities are offered, they are not updated on the board and most often paid. The beach part is small, but, unfortunately, the weather and algae did not allow us to swim.

King Room with Ocean View
1 night
August 2021
Family
Charles
11 Aug 2021
8.0
The comfort of a club with its own equipment, but very noisy!

The hotel is noisy: not only can you hear the doors slamming, but above all the music is deafening with a stream of bass throughout the day, which does not allow you to find the expected calm in front of the sea or on the balcony. Another dissatisfaction: the training programs are not updated, and most of the classes are paid.

Grand Hyatt - Queen Room with Two Queen Beds
4 nights
July 2021
Family
Carlos
2 Jul 2021
9.0
Nice stay

It does not have a variety of restaurants. We didn't like the food and it's very expensive.

Grand Hyatt - Queen Room with Two Queen Beds
4 nights
June 2021
Solo traveler
Ingrid
24 Jun 2021
8.0
Good

Your message at the restaurant

Grand Hyatt King Room
4 nights
February 2021
Family
Augusto
20 Feb 2021
9.0
Grand Hyatt - modern family and leisure hotel

Cable TV. It never worked properly.

Queen Room with Two Queen Beds - Oceanfront
7 nights
January 2021
Couple
Jorge
27 Jan 2021
9.0
Satisfactorily

Poor breakfast and expensive

King Room with Ocean View
5 nights
December 2020
Couple
Avigayil
29 Dec 2020
8.0
Excellent hotel but expensive

Any additional service at the hotel was unreasonably expensive. Even the parking.

Grand Hyatt King Room
2 nights
December 2020
Couple
Mauro
14 Dec 2020
9.0
SUPER RECOMMENDED
Queen Room with Two Queen Beds - Ocean View
2 nights
November 2020
Couple
Saïd
17 Nov 2020
8.0
Ok, but with direct access to the beach it would be better!

The first room provided did not match the description! I booked an ocean view and they gave me a partial ocean view (seen on the top of the degraded bar). After asking at the front desk, they only changed our room the next day (lost one night) No direct access to the beach! While nearby hotels offer it. Grand Hyatt offers access to the beach of a partner establishment, the problem is that part of the beach is public and filled with people. The smell of sewage (sewage) on the beach

Grand Hyatt King Room
1 night
November 2020
Group
Linda
12 Nov 2020
9.0
Everything else is very good except for the lady who took me in to check in.

The lady who took me in for check in was very rude, bad treatment, bad face, impolite, she was very upset, abrupt and everything I asked or asked told me no or she just didn't look for options, she lacked a lot education.

Hyatt Room with Two Queen Beds
2 nights
November 2020
Couple
Pedro
8 Nov 2020
8.0
Everything is great except heavy rain in the area

My room had a water leak at 2:30am and it wet my entire bed, we had to change rooms the next day.

Queen Room with Two Queen Beds - Ocean View
1 night
September 2020
Couple
Jose
24 Sep 2020
9.0
Excelente

I like everything

Grand Hyatt King Room
3 nights
August 2020
Couple
Mauro
13 Sep 2020
9.0
WORTH IT
King Room with Partial Ocean View
3 nights
August 2020
Couple
Mauro
18 Aug 2020
8.0
RECOMMENDED

your beach is small and not very comfortable

Grand Hyatt King Room
1 night
February 2020
Couple
Roland
3 Mar 2020
9.0
Excellent hotel

nothing

Queen Room with Two Queen Beds - Oceanfront
6 nights
March 2020
Solo traveler
Max
3 Mar 2020
7.9
too loud to feel comfortable..

The whole complex suffers from gigantism. Very long paths, uncomfortable entrance with a ramp like in a Mayan temple. Draft everywhere, as everything is open. Worst of all is the beach club 'Valentina's Spa' right in the hotel. The music is so annoying with unbearable basses that during the day a siesta in the room (437/354) is unthinkable. As a guest for $500 per day, do I have to do this for myself? The only reason to NEVER go back to this great hotel. It's a pity that there is no quiet corner ..

Grand Hyatt King Room
1 night
February 2020
Couple
Jose
17 Feb 2020
7.5
Traveling in Mexico

Receptionist treatment

Hyatt Room with Two Queen Beds
5 nights
November 2019
Family
Eneas
6 Nov 2019
9.6
Fine!!!!!