Guest reviews about Hotel Las Américas

Everything is fine

Hotel a bit old fashioned

The room that I had had some windows and they did not have glass and all the noise from the street got in, and it was not comfortable to sleep, the noise from the city was a lot, I could think that little by little they put new windows that do not let in both the sound and where there are no lattices, put them.

The attention of the morning receptionists, the very friendly young people in the afternoon and evening, also the very unfriendly restaurant manager.

They gave us keys with a room number, assigning us another, nearby. I was left wondering if that same key opens two different rooms, this being very risky. Another detail is that there are no fire extinguishers.

Service

There was no hot bathing water

lacks modernity

The rooms could be remodeled and have better lighting

At the buffet the chile con huevo the sauce was very watery

The noise of the avenue

Lack of water pressure, the smell of the restaurant enters the room

Breakfast, very bad food

The room did not have air conditioning or a fan.

Very noisy, you can even hear the sound of the shower from the rooms on the sides or the one upstairs

90% friendly staff as always. But the grumpy Morel element of the woman wasn't supposed to be missing, which really reminds us why Morelia and Puebla have something in common: it's an incredulous attitude. But go, twenty-year-old man, does not make life bitter.

Very low wifi

All night a lot of noise, the room was near the reception and we were not allowed to sleep

The lighting in the room has no bulbs and only a few spotlights on the ceiling.

The TV was making noise and could not be removed. The position of the TV is also somewhat low.

VERY SMALL ROOM AND THE CARPET IS NOT USUAL AND HYGIENIC AT THIS TIME

Very limited beds and breakfast

That there was not enough water, albeit not for long

Perhaps the image of the hotel as a whole is a bit neglected, it is clear that this is already a building that has been under construction for many years.

Horrible rooms, mini water jet in the shower and 15 minutes to heat up. Very old and uncomfortable beds, little ventilation.

Very hard mattress

That there is no early coffee

Hard pillows. Moldy smelling duvet. Burnt mat. Windows that let in a little cold wind. A very simple decoration. Without details. Hair and rubbish on the floor (I found it with a kind eye, but it was not visible) In fact, they did not make my reservation (by number) and gave me another free room. I never knew if the breakfast I was given was right for me because it was the same for all guests. And I have to pay "separately" for breakfast.

That in the app they give you the price and upon arriving at the reception it was another one we booked in other hotels and they respect the price shown on the app.

BREAKFAST

There is no iron or dryer in the room, staff do not have to check if guests are wearing a mask, especially during breakfast.

Everything is fine

The photographs show huge and very comfortable rooms, in fact this is a room where only one bed and another half a meter can fit on each side. Very dark, no ventilation. The voice of the neighbors is heard. Breakfast is always the same, artificial juice, papaya and melon, and eggs, always eggs!

We are in a triple room and there is only one light socket 😱😱😱

Service we didn't actually have and the breakfast items included were very poor

Well, one day I wanted to use the elevator, but it didn’t come up, I don’t know what happened.

The toilet is in a deplorable state. No air conditioning or fan. Hot water arrives in 7 minutes.

Breakfast

Noise from the avenue, Booking.com price is not the end, although it says that all taxes are included.

I didn't have an air conditioner

Not a very good view and no air conditioning.

We slept badly, we were on the first floor and you could hear everything. You could hear people talking, even at 1 am the phone rang, and since they didn't answer, it didn't stop ringing. It was very uncomfortable, I asked to be transferred to another floor.

I was unable to connect to the Wi-Fi offered by the hotel

Any

Breakfast

Lack of attention at breakfast

It lacks cleanliness and the included breakfast needs to have a personal touch. The orange juice was artificial.

The parking lot is full

Do not ask for a room towards the avenue, too noisy

ROOM DECORATION VERY OLD, BEDDING VERY OLD CLEAN BUT OLD, COLORS AWESOME ORANGE ROOM ??? DIFFICULT COLOR RELEASES FROM VISUAL WIDTH AND MAKES HER OLD AND DIRTY

It has no ventilation and the keys to the bathroom leak most of the time the carpets in the rooms are very old, the location, the price, the service is good, they are very friendly and I leave it almost only to sleep and bathe, the bathrooms are somewhat uncomfortable and small , I would like them to have large beds, not just double beds, and the towels are very worn out, they need to replace towels and sheets, and blankets, and bedspreads, this would be a great improvement for us, customers, and for them for their beautiful hotel and attract more customers

incomplete cleaning

The beds and pillows are not that comfortable, this is an old but well maintained hotel.

restaurant service opens until 10 and closes at 7 it was not possible to have breakfast or dinner

The parking area

NOISE FROM AVENUE, CARS, WINDOWS IN POSITIONS DO NOT BLOCK NOISE AND A LOT OF AIR, DUST AND NOISE COMES IN OUTSIDE, IF YOU WANT TO RELAX, THIS HOTEL IS NOT AN OPTION

price ratio,

sink clogged, wait a long time

There was no hot water in the room in the morning, but I didn't have time to report it to fix it.

There was no toilet service in the room and the internet did not reach the room, so they had to change rooms.

I didn't like paying more than they told me because I had previously commented that we would only go for a couple of hours because we only wanted to rest a little, take a shower and continue our journey ... from the very beginning I said that we we will not spend the night there and anyway So they charged us another 150 pesos for 2 hours and a half that we were ??

The internet connection didn't reach my room, they promised to fix it, but they never went and they never fixed it. The hotel is a maze and you can't find your room easily. The only thing about cleanliness is that one of the coatings smelled mildew and a little dirty. Hot water takes a long time to come out.

There was no air conditioning in the bedroom and the advertisement said breakfast was included and when we got to the front desk we were told it cost $ 200 more with breakfast.

It has an old smell ... they should change or remove the carpet that is in the rooms as they retain an unpleasant smell

I would have liked a large double bed rather than 2 doubles.

The pillows are hard for my taste and there is no light in the headboard, so it is inconvenient to read The spotlight in the bathroom mirror burned out.

All the furniture and finishes are old and ugly. Even the internet key that is available to guests is from 2012. The toilet is very small, it has a broken lid and you have to be checking that the water is not being thrown. The buffet breakfast has no more than 3 food options (chilaquiles, egg and chorizo).

The hotel is old and dilapidated, a bit ugly

the shower is broken .. the door to the bathroom makes a noise when closing ´ do not break ..

When bathing, the water leaks out into the sink area...

Shield very close to bathtub door

It is preferable to use pale colors on the walls of the room and bright colors in small details. Especially if the room is not very spacious...

on

The hotel is super old

The hotel is old, the rooms are carpeted, which seems old to me, the mattresses are terrible, the towels and bedding are terrible, pillows are horrible like stones

I did not take my toothbrush, and they did not sell it, there was nowhere to buy it. the elevator didn't work

No table to work or eat anything

Bathroom. Tank cap broken. The mattress is not very comfortable but acceptable.

The signal of the TV channels

Noise from outside but this is unavoidable because it is close to main roads.

There was no internet in my room and the TV was old and looked bad.

Lots of car noise but I know it's because of the location

little parking space

Breakfast until half past seven, and I needed it at seven. There was no shampoo in the bathroom.

Housekeeping is only available until noon and cannot be requested later.

Something that my husband and I did not like is that in the bathroom the door that connects to the room is made of glass so there is no privacy when you use the toilet and it seems dangerous to me with glass in the shower because the floor slippery.

At breakfast, everything was fine until the last day, when I had to eat standing up, as there were a lot of people, there were more tables in the lower part, the waiter didn’t let me go to the tables, why didn’t they let me in?

A bit noisy but it's an avenue and there's hardly any late I understand but the area is great, you can walk in 5 minutes to the very beautiful p las Américas and there are Guadalajara pharmacies nearby.

The room is uncomfortable and lacks things like a soap dish in the shower.

Breakfast

The car's antenna was missing and the windshield was shattered

The staff is not very friendly, the first room we were given smelled very strongly of paint and the boy who made us switch rooms when I asked for it was annoyed. After checking in, we went out for dinner, and when we returned, we no longer had a parking space.

lighting

The attitude of the staff, somewhat inconsiderate

That there are irons in the rooms