Guest reviews about Roca Azul RV Cabañas

REFRIGERATOR DID NOT WORK AND SMELLED BAD SHOWER AREA (room), POORLY WASHED WITHOUT PAN FOR USE ON ELECTRIC STOVE INFORMATION TO JOIN THE CLUB LACK OF INFORMATION ABOUT SERVICES OFFERED, PLACED IN ROOMS

the photos show something completely different from reality.

They should be honest before you book and they tell you the real conditions of the place apart, they should have warned you that there was nothing nearby to eat and for a change that day the person did not go to the restaurant, they should refund the money because it is a fraud and before of advertising they should fix that place in all its aspects

The bungalow or villa is basically awful, dirty, with bugs, stupid pillows, a broken bunk bed, just unlivable.

Pillows, beds and the fact that the cabin is very damaged in every aspect, walls, kitchen, bathroom, all in poor condition.

They definitely lack service throughout, don't be fooled by offering something completely different from what they give you, the pool is very dirty...

The large pool is cold, the girl is inadequate, my children did not get in for three days. Very small cabin.

The cabin is very dirty, the mosquito nets are useless, there is no ventilation and thousands of flies. The thermal water pool was green due to how dirty it was, many people had music when it should have been banned, the cabin is mega far from the main pool, the guy who checks in is a guero, terrible attention

Cockroaches in the bathroom... A lot. The thermal pool is a bit dirty

the thermal pool is closed on the second day of my stay, the rooms are not clean (a lot of dust), the smell of sewerage in the cabin bathrooms, charging a different price than the one indicated in Booking, I list all this because I see that this is the place very beautiful and with a lot of potential if they solve these small details.

They didn't respect the price I booked with… The restaurant is under renovation so you had to go out to buy and at least it was 10 minutes away by car… The bathroom was too small… The thermal pool was too dirty at the end day, too many people came in… There was no gas in the room and it took almost 5 hours to change it… I could never use wifi… Only one entrance and it was necessary to walk a lot to bring things to the car

Service

As we went to an event we came back late and the front desk didn't tell you that there is a gate to the unit and that you have to ask for a key if you are going to come back late I think they should give it you have your room key , because the arrival time is limited and you are left in the middle of nowhere, waiting for the caretaker to do you a favor to open

They didn't clean the room during my stay. Lack of amenities. Only soap and towels on request. Very few staff to take care of the guests. We did NOT have cookware or pots or pans to heat up. On advertising photos there are wooden houses, we were placed in stone rooms without repair. Lack of information about schedules and services.

Shampoo, soap, towels in the bathroom,

The restaurant was being renovated so there was no food. There was no wifi, no cable TV system or anything like that (only open air TV). This does not include dishes, towels, etc.; Toilet paper is almost non-existent. Dirty rooms, damp damaged walls, broken sofas, one shower didn't work. Photos of common areas are catchy, but the room was not worth it at all, zero lighting in common areas, literally walked with a mobile phone lamp to unload suitcases.

Flies

I went to the "reception desk" which is not a reception desk (it's a police box in a country like Haiti) to tell the manager that I AM NOT GOING TO STAY AND I'M GIVING HIS "ROOM", he kindly offered me a "hut" , I saw her and decided to accept, since the "hut" is at least clean, although its dimensions do not exceed 2.50 mt2 * 3.50 m2, with a bathroom in which you can not even swim in order to sleep 4 hours after the wedding in We went with my wife, long story short, this is a REAL VILLAGE SPA, THIS IS NOT A HOTEL, it's a pity that BOOKINGS promotes this miserable accommodation that NO ONE should stay in! he is a real DUMP! what a pity!

there is a separate bathroom in the room, an electric grill in the kitchen, which is not enough for cooking for 14 people, we find cockroaches in the bathroom.

Waiting time for registration.

Need a golf cart to move around with bags.

That they delivered us at 15:00 that everything was rented.

More pillows why didn't you have some beds and blankets

Just an electric grill, I'd prefer a gas one.

there is no catering nearby and there is not much variety in the restaurant

Attention AWESOME when we arrived they told us what the cabin would be like, obviously we didn’t expect luxury but it was in very bad condition when we were given the keys we saw it had leaks, the light didn’t work and there was hot water ... the "waitress" who checked us for changes, but they never sent us to anyone so they could assess the damage, that was when we went to the "front desk" to comment on the problems and after as we were presented with the most ridiculous excuse that "the tree and knocked down the power cable", they offered us another hut, but it also had its own details, this shows that they do not clean up the space well, because in the second hut we found a forgotten blouse, but after the incident, we did not want to comment on anything else. We booked the cabin as we needed to attend an event that was supposed to take place in a different location that was close to this location, however when we returned at about 2am we were surprised that they locked the door. The main entrance (road) of the entrance to the place and no one warned us about it; If you are arriving at the hotel, it is because you know that you have the advantage of being able to arrive at night at any time without any inconvenience, however obviously this is not the case, we spent a lot of time trying contact customer support. camera, so that we were allowed to enter and no one answered us, for a moment we thought that we would stay out of the house to spend the night in the car, ironically, since we paid for the cabin precisely in order to have where to sleep, fortunately, later for a long time, the watchman came out and gave us access when we commented on the situation, but not before emphasizing that he did not need to open us, since he no longer had working hours, and therefore he was prohibited from granting access at that time ... After such a bad experience, I DO NOT RECOMMEND this place at all.

The restaurant closed very early and opened very late, making it difficult for us to access food when we were hungry. If you bring your own food, there is a kitchenette and can be equipped.

There were no towels in the cabin that we had to ask for and the bathrooms in the large pool are not clean.

Abandoned and feels old

Very dilapidated premises, a little dirty and dilapidated. Friendly staff, quiet location and a beautiful pool.

How can they charge me 2,400 pesos for this! What's the matter please help me NEED A RETURN !!!! 800 pesos were written separately on the page and they charged me 2400 !!!!!!!!!!!! I am very, very annoyed and the hotel told me it was the fault of the booking and they treated you very, very badly !!!

I like everything

Parking away from cabins

The big problem is cleanliness and care. The pool was not clean, there were dirt stains on the sheets, and the fridge was making a rather loud noise. The food is not very good, although the staff are very friendly. One problem is that I bought the breakfasts at the time of booking and no one found out, so the girl from the restaurant had no food when we went to ask for her (and this is how she told us: let's see what I can do. because I don't) I have food) So it took almost an hour to wait. There is no connection between them and they are not very attentive to the booking. The people were without masks and without distance. There were several parties at night with loud music; therefore there are places that smell like alcohol, and if you are light asleep, you will not be able to sleep. Nevertheless, I think that in terms of price-performance ratio it is good, because the space is very beautiful and varied. And that it is quite possible that at other times of the year, apart from Easter week, there will not be so many teenage party-goers and a lot of screaming and rude families stuck in the pool, applauding; if you like it, go on these dates :)

Well, respect the booking and more cleaning

Terrible food and restaurant service

This is not a place to stay. The thermal pool was saturated and I had problems with a group of partners, I practically had to leave to feel comfortable. Although this is a "pet allowed" area, pets must always be kept on a leash.

I didn’t like that they didn’t have transport to the city, that the cabin was so closed and without ventilation that there was no plug in the bathtub ...

Kitchen in the salon, please put on a better stove, not a grill from the 70s ... it sounds illogical that in case of unforeseen circumstances they close the largest pool, and small ones do not ... it should have the same concentration of people the space is 3 times bigger ... your restaurant service doesn't trust it, it's terrible ...

They lack service

I would like it to be commented in advance that there is no laundry (towels) and no shampoo or soap is put in the bathroom.

That i went to work

You need to change furniture and redo the cabins and pools because they are old and the bathrooms are not maintained and also disinfected because there are a lot of mosquitoes and cockroaches.

Hot water did not always come out of the shower

The huts are dilapidated, old, when you enter, it seems that she was alone, and they do not allow her to walk. The private bath or pool is dirty, we told the manager, he told us he would send someone from the quartermaster, the lady just wanted to net the "animals", we told him he wanted to clean up or that he would give us some chlorine. To wash it down, I take bleach and a broom and wash my bath. The main pool is the surrounding water and the only one that is "thermal" is a small pool, nothing deep, more like a kiddie pool, you have to relax and there are a lot of kids in this pool.

this time flew by very quickly I really liked it, I hope I will be back soon

There are no kitchen utensils and towels.

Only a few parts were needed in the cockpit, the headboard of the second bed dangles, the vents do not close properly, there is no hot water in the sink.

Beds and rooms and furniture in general

Lack of room service

The humidity in the room, and the distribution of the room, bathroom, kitchen shows that this was not done by an architect, the rooms are very uneven, we were given very old towels.

They have to do something with the beds. I have abrasions, they have bed bugs 😭 ...

This steam is not available every day. The mattresses on the beds are of poor quality. There is no maintenance. Old stoves, faulty, dropped or broken kitchen cabinets. There are many sankudos

Very uncomfortable mattresses and very dilapidated furniture

what a breakfast, they don't have a single spoon or glass in their cabin, room 4 is awful, stinks of dark dampness and there isn't even a chair, also the kitchen has no plate and is infested with cockroaches, disgust

Well if the water was warmer the super pool would be great and the rooms could be improved with a ceiling fan, mosquito nets on the doors, there are no chairs in the saloon because when it rains board games are the protagonists Price a little high, there are other places like Mazamitla and Vallarta with lower prices and better rooms, if the cost was a little lower we would have more time

THE CABINS ARE NO LITTLE MOVED INFORMATION, DOESN'T FEEL GOOD FEELING WHEN ENTERING THE CABIN, THE KITCHENS ARE NOT ANOTHER ACCESSORY. BUT REGARDING PRESSURE IS NORM.

The cabin is quite rundown, the equipment is old and in poor condition, it smells musty.

Room 5, very flat bed in the kitchen, broken bathtub. Scorpions in the room

Very cold main pool

Perfect place. Only the toilets were dirty and no water