Guest reviews about Hotel Enriquez

Unfortunate disposition to request cash as a refundable cash deposit for the use of 2 towels, which because they are missing. However, on 2 occasions they removed one of the towels, leaving us only one.

Elevator

The elevator doesn't work very well.

Since you will arrive serious staff not warm at all, elevator was not working, rooms are rundown in my opinion

they need to repair the elevators; old and insecure

My only suggestion would be in regards to TV because the channels were not visible, I appreciate that they supported me when I went and checked, however the problem persisted.

very hard lousy beds

shower came out very little water

The rooms are small and the hotel as a whole shows its age. But it's still a very good option.

TV DID NOT WORK VERY GOOD

It would be nice if they offered breakfast included. others of the same level do it, but it's ok anyway

The girl at the reception is very bad, we arrived at night after a long trip, considering the reservation I made at the hotel the day before and I did not pay more than when I arrived at the hotel and they do not respect my booking because I didn't pay, they only had a king room and we were 3 people, it was inconvenient, luckily I was with my wife and my 15 year old son. Something must be done to prevent this from happening, except that the receptionist was indifferent, as if she said; It is what it is and if you want it. On my trips to the southeast, the attention is almost always very poor, but this time the receptionist passed by.

Night watchman, a bit rude

RECEPTION CHECK IS A LITTLE SLOW. BOOKING WAS NOT READY

There is only one elevator and sometimes you have to wait to use it.

The internet could never be used. No password in rooms or anywhere in sight

reception services, exterior of the hotel, very rundown, very old furniture, not recommended,

The general conditions at the hotel indicate neglect and lack of service, the attention of the staff, although they were attentive and willing to pay attention, the lack of leadership and guidance is perceived by the administration.

Any

That we stayed only 5 hours, but when we checked if we had forgotten anything, we found dirty socks (not ours) under the bed.

The door was showing malfunctions, so when I brushed off the card, it wouldn't let me in.

In my opinion, everything was very good

This is a somewhat old but clean hotel, the lift needs to be updated.

This time the FOOD WAS NOT GOOD, I ASKED TO START AND IT WAS DIFFICULT

The responsible staff did not know how to authorize the booking made by this platform. “There is no responsible person there,” we were told. There was no parking sign, no help with luggage, no signs to show where to go in the hotel. Very rundown, the ceiling panels were silent, dirty and when we entered the room both the entry and bathroom plates were broken, all bathroom accessories were equally dirty and covered in rust and tartar. Armchairs above the bed and table.

That's right, I think that the question above describes in detail what I would like.

The towels are old and the cleaners are noisy in the morning.

Small rooms and hotel in need of minor refurbishment, but overall ok

The attention of the first person who visited me.

The Internet did not give a signal to my room, and it was like that on my mobile phone and on my laptop

They left me in debt for the food bill.

Any

The first day the food was good, but the second time the food was cold, they warmed me up to micro and it still wasn't hot, just like the detail was presented with my eggshells. But despite the circumstances, the staff were very friendly and tried to solve the problem.

They didn't respect the breakfast that was included. The TV had no channels. The staff is an average restaurant, but the management is a bit resolute. At night, we had to call a drunk who walked along the corridor, shouting and forcefully opened the bedrooms, to be taken away. There is a disco next door and even though we have a pandemic they had music on full blast. Impossible to rest.

The receptionist did not want to respect the price agreed in the application and canceled breakfast. Reservations have not been clarified with the manager yet and I respect the price and breakfast.

installations

That breakfast Buffett could not be served alone, we had to wait in line to get through and the lady who sent was alone and not enough to serve us.

I only stayed 1 night and they didn't have hot water at all times. They charge 350us per pet but don't provide a water container.

The cost of the pet was not declared anywhere

There is no weather in the elevator

Poor TV signal

They do not have preventive measures at the entrance of using the gel or washing their hands.

Severe

The cable TV was terrible and there were no services in the two days I lived.

That they set the price per line and when you get to the hotel you end up paying more

PERSONALLY EVERYTHING WAS GOOD

ALL ON ORDER

IT WAS NOT GREAT

Little cold water comes out in the sink

Bathrooms are a bit small, cleaning is very good

Everything is super

Very strong smell throughout the hotel, similar to cigarette smoke.

The restaurant serves for a long time, even if there are few visitors and the waitress is not friendly.

The carpet in the elevator was dirty.

That there was a lot of noise, this was reported to the reception, but they said that this was not their part, we came from a long trip and could not relax as we wanted, the sound of the TV could not be heard

Rooms facing the hotel's ventilation system can be very noisy.

Not a very nice view

restaurant service

I don't have negative reviews for the place.

Waiting time in the restaurant. Service is very slow.

Everything was great

That in the double room they put only 1 bottle of water and that on the second day they forgot to put soap.

The breakfast buffet is very poor in appearance, they do not indicate that it is possible to order eggs to taste or cakes today. You turn on the TV and the screen looks dark, you have to wait for it to "warm up" but it's a flat screen. ??? At the reception they told me one thing, and when billing they wrote off another

The service in the restaurant is the worst, dinner was brought in an hour and a half, the sandwich was open and the kitchen was not reported when they asked for food in the room and did not pay, the waiter was very rude and it was later they were talking about the kitchen to joke, the cleaning lady went to the room, and since she couldn't do that, she said that they had a cleaning schedule and that we should follow her schedule.

bathroom my boy

The food lacked a bit of flavor

Improve the service or post a manual to be able to reprogram the controls or the TV if they are not programmed.

I think the restaurant service could be a little faster

good service at the front desk

what I didn't like was that we were two guests and only left a bottle of water

THE HOTEL IS ALREADY WEIGHT YEARS BUT IT DOES NOT CEASE TO BE COMFORTABLE

pillows are a bit small

There is no coffee maker in the rooms :-S

Only the internet signal was somewhat weak.