Guest reviews about Star Luxury Suites KLCC
2-11-7, Star Residences KLCC, Lot 108, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia –
Show on map
KLCC:
295 m
Ampang Park:
682 m
To city center: 3.8 km
Choose dates to see prices
Checkin
Checkout
Guest Reviews
23 Jan 2023
Satisfied with the location, the apartment is quite good. We need to improve the service and quality of cleaning.
Excellent location in the very center. Very nice apartment complex with swimming pools and fitness room. The apartment is large and has its own kitchen.
This is not a hotel and you can't expect hotel service. We were in the apartment for 5 days and they never cleaned it, never changed the towels, the request to bring toilet paper was ignored.
19 Jan 2023
Restrained emotions
The location is perfect, the apartments are spacious. There is a washer dryer. Of the features, if you don’t like the room, ask for another one, if there is a free apartment, they will provide another, because in one room there were no chairs for breakfast, and in the other they were available 😁where we stayed.
We lived in the second tower. There was no microwave, at the high price of the room it could have been a fat minus. Second, the apartment was not cleaned every day. I had to constantly remind and talk about it, after the new year, the cleaning was carried out only on the 3rd day, the trash cans were already overflowing and there was an unpleasant smell, the shower gel and shampoo were already over, I had to buy my own so that at least here I would not depend on cleaning. The apartments are in need of cosmetic repairs. In general, when you come here, you should understand that you pay primarily for an excellent view of the towers, everything else is very mediocre in terms of the quality of services provided, as someone wrote in the reviews, they didn’t see cockroaches in the apartments, but the fact that cleaning is not done daily this is true, so who needs quality service, then this is not about these apartments. And yet, never leave valuables in the last days of your stay in apartments where there is no safe, and we didn’t have one, risk them as if by chance and not find them, don’t prove anything to anyone later and ruin your mood from the rest. The rating was given as positive as possible. Ps in general, I got the impression that the rating is screwed up for these apartments.
19 Jan 2023
dirt, cockroach and disregard for guests.
good location and view from the top floor.
a dirty room with a brush lying on the floor in the bathroom and a dirty sponge on the sink. the cherry on the cake is a cockroach crawling on the bar counter. sent a photo of a cockroach to the owner of the apartment, the owner asked what size the cockroach was, answered him that the size of the cockroach was about 3 centimeters. to which the owner replied "It's ok". with such a reaction, I do not recommend this apartment to anyone with such an attitude towards guests.
17 Jan 2023
Wouldn't book again
great pool
The owner and his weird employee! Zero professional, unfriendly and unsympathetic. Very strange and dubious check in and chaotic conditions when allocating rooms. Rooms not clean enough. Personally, next time I would go more to the center than to be in this rather barren neighborhood.
9 Jan 2023
great for a couple of nights in the center
convenient location, view from the window to the towers (and the windows of other condos. close the curtains, you can be watched😁). good gym, pools.
purity. doubts about the cleanliness of bed linen - persistent aroma of someone else's perfume. a couple of someone else's hair in the toilet and on the floor in the living room.
29 Dec 2022
Super place and apartment neat and clean
Super central location and beautiful view!
Swimming was not allowed by security in swimming shorts (man), my husband had to wear a UV shirt, we did not have that and normal shirt was not allowed. So we were sent out of the pool. A man is not allowed to swim bare-chested and a woman is not allowed to swim in a bikini. That was very unfortunate, especially a big disappointment for the children who were no longer allowed to swim because we as parents had to leave the pool ...
15 Dec 2022
A decent apartment suitable for two couples, it has a clean kitchen and a clean apartment, but when I wanted to renovate from the site, I found that the price had gone up a lot, and I had to leave.
I liked not disturbing and jogging behind the customer to pay, and no one calls you until 4 o'clock, this is a great advantage, close to the towers and a large supermarket
There are no Arabic restaurants nearby
14 Dec 2022
Great facilities but little cleaning
Best of all the infinity pool and the views from the room when night falls. Close to a metro stop and a supermarket next to the entrance of the building.
They gave us our room keys and when we entered nothing had been cleaned. The garbage can to the top of the previous guests, the kitchen cloth could not fit any more grease...
14 Dec 2022
It seems to me that these are the best apartments in terms of price-quality-location.
clean, fresh apartments. functional. There is everything you need: kitchen, washing machine, refrigerator. spacious rooms, great view from the window. wonderful location. I was delighted with the apartments and will come back here again. I did not meet any cockroaches and other living creatures, everything is fine.
No
11 Dec 2022
bad
Jamieh needs facilities and mentioned in the features I did not find Hot water, soap and bathroom accessories are not present Daily cleaning and paid interview I did not find Cash payment only upon arrival Our luggage was unlawfully taken out of the hotel, with the rest of the reservation amount returned
Jamieh needs facilities and mentioned in the features I did not find Hot water, soap and bathroom accessories are not present Daily cleaning and paid interview I did not find Cash payment only upon arrival Our luggage was unlawfully taken out of the hotel, with the rest of the reservation amount returned
14 Nov 2022
A very good stay and very good geographical location
Excellent value for money
There was no housekeeping service during our stay.
30 Oct 2022
The hotel looks like a miracle, we took it because of the location and good territory, but as soon as we entered the apartment and turned on the light
located in the very center very beautiful area new building
COCKROACHES!!!! From eggs to individuals with a big toe! Right in the room of a 5-three star hotel! Instead of doing something and calling for service, they have a cockroach spray in their apartment!
14 Aug 2022
thanks to the hotel and the owner! highly highly recommended and inconspicuous, will come back here again! everything
great location and super cool common area
2 Aug 2022
scammers
Actually, nothing pleased. We arrived and it turned out that there was no registration or anything. Finally, someone walking there called someone for us. Came in 30 min. someone there and took us to a room we didn't book. Only 1 bed (were with 3). The explanation was that we paid little for the room and it was more expensive for you. We booked in advance and that was the price then. Also we had to pay in cash even though we had already paid through Booking. They could show evidence, but they said there was no bill. when booking (very vague). We didn't pay anymore. Our booked room was available online (much more expensive) but we didn't get it because we paid very little. With great difficulty they got an extra (old) mattress on the floor with a blanket (instead of a duvet). We left it that way. There was little work in the room. Cold shower, no soap, empty beer cans in cupboards, dirty, no TV connected. Also only 1 key card so we had to stay together because without a card the elevator doesn't even work. The pool is really beautiful but you share it with other towers.
Well, a lot. We're glad we didn't have to pay full price because that would have been too bad. I think that the high numbers without comments on booking.com were also received not entirely honestly. Take a look at the latest comments, they had the same experience. Special practice, really did not feel good.