Small, cozy and clean hotel in the heart of the city, the hotel is after renovation. The room is a bit cool, there is a mini-bar in the room, slippers, towels and soap items are provided. Great price for this quality.
Clean, friendly staff, good location.
There was no large mirror in the room.
Wi-fi didn't work
The location was convenient for me
All perfectly! Convenient location, clean rooms, there are slippers, bathrobe, toothbrush, shampoo. Nice number!
Hair dryer overheated quickly
All liked it
Hot water problem)
When booking a room, they did not warn that there was no breakfast at the hotel (they said that due to quarantine, although this service works in other hotels), it was cold in the room, there was no hot water. On the third day of stay, warm water began to flow. Even though the hotel is in a good location, we had to move to another hotel.
Excellent location of the hotel. The staff goes to a meeting regarding accommodation. Booked a regular room, but when we checked in, it seemed small to us. We were immediately offered a bigger room. It made me happy.
Television only local channels. There were always some problems with the Internet. Although we mostly only spent the night in the room and the above disadvantages are not significant, it is still a bit unpleasant. The main problem is the unheated room in the bathroom, and in order to get hot water from the tap, you need to drain the water from 20 to 40 minutes.
The location is good, near parks, cafes, restaurants, shopping center. You can walk around the center. Nearby public transport stops, quite convenient interchange. Nice and polite staff.
The quality of the Internet connection is not very good. Periodically disappears or slows down. If you need it for work or watching movies, consider this nuance. But in general, you can use the Internet: web pages, social. networks, youtube are working fine.
The best thing about the hotel is the staff, good bed and availability of accessories (slippers, shampoo, brushes, hat, etc.)
The audibility is terrible, you can hear the intercom ringing, constantly someone calls in or arrives at night. All conversations at the reception, and our room was 5 meters from the reception. Wi-Fi does not catch, or rather it is impossible to connect to it. At first it was cold in the room, then in the middle of the night it was hot that I had to open the window. And there is such a glacier in the bathroom. There is no hot water, there is barely warm water after 30 minutes of waiting. The second time I would definitely not stop there.
Location, cleanliness.
I was looking for a hotel and booked a room specifically with breakfast through booking. Upon arrival, I was told that there are no breakfasts and will not be.
Small assortment at the bar!
The location is excellent, the room was clean and well maintained. The view from the window was on the patio, in addition, there was an exit to the balcony. The corridors are very quiet and cozy. Internet coverage was good, there was cable TV. All accessories were in the room.
The mattress was not a single one (two small mattresses instead of one large), as a result of which it was not so comfortable to sleep on the bed. Otherwise, everything was clean and tidy.
Hotel in a residential area, windows to the courtyard. Room with a huge bed and a balcony. The bathroom has a set of consumables - soap, shampoo, even a toothbrush and toothpaste. Three towels. Breakfast from 7 to 10: porridge, eggs, sandwiches, drinks. The staff is friendly. Access to the reception around the clock. It's just a great, spotless hotel, as a good hotel in the capital should be. Next time I would love to stay here.
All liked it.
Good location, close to the State Museum. The hotel is small. Rooms are clean, cleaned every day. Air conditioners are working. Almost every day, they changed the robe and towel. The room has a kettle, hairdryer, disposable slippers, toothbrushes, soap samples, shampoo, toothpaste. The staff are friendly. Breakfast is free and the kids loved the pastries.
There is TV but the cable is not connected, I turned to the reception, they said to figure it out themselves, and so three days passed without a knowledge! Wander makes noise like a helicopter! There is no hot water, I would hardly call it lukewarm! In the evening, I had to wait. Until they open the front door, it took from 5 minutes, due to the fact that their faces were sleepy! For 3 days, they didn’t clean the room once, didn’t change the towels, even there was no toilet paper the last day, no one knew about it, because the room was not cleaned at all and upon arrival there was a meager piece of a full-fledged roll, they probably save on their guests, although in all the hotels where I stayed there was even a sign when the toilet bowl was disinfected!
The location, the girls are responsive at the reception, the silence in the hotel, the attitude of the staff.
Breakfast, WiFi interruptions
Great location, very close to the center within a 10-15 minute walk. The air conditioner saved in the weather +35, which is very good 😁
In the morning, noise in the hallway, slamming doors. Check-in is not as indicated, you must check-out exactly 24 hours after check-in. Continuous balcony for two rooms, you can freely walk along it to another room.
Basically a normal hotel in a quiet area. For my own I value very much even nothing, because on the way back we lived by acquaintance with a friend, where the cost of a room is 10,000, cannot be compared with Salem, where it is cozy, good furniture. The only thing they did not understand was why the balcony door, which opens onto the roof, where it is terribly dirty.
The air conditioner is in Chinese and you don't understand which mode and how to use it at all.
Close to Dostyk Plaza, friendly staff, I was at work, I only came to spend the night, so it will not be possible to objectively evaluate the work. There is an air conditioner. Everything was fine.
Inconvenient entrance. Shower products leave a lot to be desired, they are, but ... so it's better to have personal ones.
Location, staff are great.
Dark,
Clean small room, breakfast included, staff very polite and friendly
Hot water at room temperature, but in the end it was very refreshing after the summer heat)
Location, very quiet area. The room itself is great.
Pillows on the bed are just tin! The neck hurts after them for three days. At seven in the morning, pots began to rattle in the kitchen. Lived in a room number. 5.
Very good location in the city center. Everything in the rooms is new and clean
As for breakfast, we need to improve the assortment.
okay in principle, except for breakfast.
Convenient location in the city center. Yet very quiet
Very welcoming staff! The room is spacious, mirrors, bed linen and bath accessories are white, good quality, not hard. There are even toothbrushes with toothpaste. Located in a good area of the city.
Upon check-in, traces of lipstick were found on the dishes prepared in the room
Compact and cozy interior
You need to wait a long time for warm water to flow in the shower
For me, this hotel has a convenient location and relatively low price. The reception staff are friendly, welcoming and willing to help. The hotel is located inside a residential area, relatively quiet, within walking distance - shopping centers and restaurants, cafes, square.
1) wi-fi in the rooms is very weak, only at the front door. What does this problem not the first year in this hotel, but the owner does not eliminate or enhance wi-fi. 2) breakfast - very poor and monotonous. A few years ago there were fruits, now they are not. There is not much to choose what to have for breakfast, and if a person is on proper nutrition and / or a vegan or vegetarian, then it’s even worse, there is almost no choice. 3) If I remember correctly, there used to be water as a compliment, now it is not. 4) The hotel and rooms are in need of repair, the balcony near the room was covered in dust, the window did not open. Repair, it seems, even cosmetic, was not for a long time. 5) If the guest has a heavy suitcase, then he will drag it to the 2nd floor himself, there is no elevator or special place where you could lift / roll the suitcase on wheels.
Next to Dostyk Plaza
Convenient location, cleanliness
To wash with hot water, it took a long time to drain the water.
Proximity to the American consulate
Location in a beautiful convenient area, polite pleasant staff, the junior suite has everything you need. We can't rate the breakfast as we ate elsewhere.
Great location, everything is close by. Helpful staff, decent breakfast, clean rooms.
Lack of drinking water in the room, only for a fee in the bar.
It is inconvenient to enter with a large suitcase. On the street, the door opens so that the suitcase on the landing does not fit. Well, it's not easy to drag a suitcase even to the first floor. But in general, everything is excellent price / quality
Friendly staff, great location. Helped organize a transfer.
The location is in the city center, everything is close - shopping center, mountains, bars and restaurants. The room is cleaned every day. Clean and comfortable.
The breakfast is very poor. There was a shortage of hot omelet and croissants.
Did not fulfill the request in two robes
Excellent, comfortable, clean
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Very comfortable room. Quite pleasant interior. Quiet environment.
One glass in the room was either broken or burnt. There was tea service, but the tea itself was not there.
there is no way to have lunch and dinner at the hotel
Staff, location, cost
Old hotel, old furniture, nightmare arch in front of the
Everything.
The front door closes at night.
Very convenient location of the hotel - in the center, close to shops, public transport, and major attractions. Unfortunately, due to the weather, there was no view of the mountains from the window, but it would have been just fabulous! Very helpful and friendly staff. In general, an excellent combination of price and quality.
The renovation should be freshened up a bit.
The location is just great, the parking is unguarded, but you can always find a place to park your car, which is very convenient. Around and shopping centers (dostyk plaza and others), and cafes, and just places for walking, which we liked very much as vacationers. You can walk to Koktobe! Friendly staff, normal breakfast, days are calculated from the moment of arrival. Nice clean room, air conditioning, wifi. Recommend.
Guarded parking would be very useful, although not everyone needs it)
An excellent hotel in the past, a good area, but it is high time to renovate it, at least make some cosmetic repairs. There is an unpleasant smell in the bathroom, and the fridge smelled like there was a place for ritual suicide of mice for many years.
It is very inconvenient to lift a suitcase. The ramp is very demanding, since only the administrator and the cleaning lady work on the shift