View from the terrace
The photos of the rooms did not match the room we were given. During our stay, we discovered (and were not told at check-in) that the hotel has two areas, one new and one old. All map photos in Booking are of the new one, instead we were given a room in the old structure (number 11) for the price of the new one, as the structure naively stated upon check out. Mold and strong bad smell (sewage) in the room, super used (torn) towels, broken lockable room door that couldn't be locked from the inside and wasn't fixed during our stay. We also didn't like the breakfast buffet during the Covid-19 period where everyone could touch everything. Very rude service. Never felt so little attention and respect as a buyer. Mid-August with a crowded structure is ok but one cannot compromise on hygiene, correctness of room price and respect for the client.
Trout is very good
Breakfast is too bad
The landscape around the hotel and the waterfall, pampered with its music, is beautiful. Rustic style rooms in an old stone building with a comfortable lift and great views. The cuisine in the restaurant is good, especially the trout for which Sefro is famous.
The breakfast is a bit poor, I was expecting more variety and typical local products, but very kind Michele who always served us. After paying for dinner we were told that the bill was wrong and at the end of the stay we paid the rest of the amount to pay but I don't think this is correct because the bill with the food and the list of expenses was not redone so we also trusted the error was not ours.
1) Room 2) Tranquility in the outback
1) Difficult to park near the hotel (parking at the hotel is really reduced to the bone). 2) Poor breakfast in quantity but above all in quality. Not recommended.
The building is very beautiful from an aesthetic point of view.
Only surface cleaning, especially the bathroom, which smelled. Blankets soaked in dust
Excellent location, surrounded by nature. Sweet homemade breakfast, on Monday morning all the cakes are still in the pan and on Tuesday there were leftover cakes. Hot and good croissants and puff pastry. The all self service buffet with open jam and honey is absolutely not up to anticovid standards.
I didn't have a booked room when I booked, was assigned a worse one and strongly demanded the same price (in fact, he asked me for more, ignoring booking agreements). Mediocre room and rude lady on check out.
The hotel is in a great location for walking. The building is suitable for families and nature lovers. In addition, the restaurant .. 0 km of dishes .. including excellent trout ... perfectly cooked. Friendly owner and staff.
Excellent value for money, the restaurant in the hotel is excellent! All the staff are very helpful and friendly, in a welcoming and relaxing place. Highly recommended!!!
The only thing that could be improved is the breakfast.
The location of the hotel, nicely decorated room and the view from the window.
Definitely poor and poor quality breakfast.