Guest reviews about Raffelberger Hof

No complaint

Bed squeaks terribly, room too warm and if you open the window too loud. Mirror in the bathroom way too high, shower drain ran very badly, shower door couldn't be closed completely. TV didn't work. Simple equipment. Carpets in the hallway were totally dirty. Heard snoring from other rooms.

No change of towels No roller shutters, only stores that don't darken properly Breakfast rather poor see photo

Relatively expensive due to trade fairs in Düsseldorf and Essen.

The stairwell is not particularly inviting. We had the rooms at the top. I can still do it at my age. For older people with luggage - no chance.

Nothing to complain about.

Since we are no longer the youngest and had to walk up the long 2nd floor, it was exhausting even with the suitcase and gift. But we still had to check out at 10.00 a.m. Maybe we would have liked to have slept a little longer

there was nothing to complain about the breakfast was very good and cheap the dinner had the home-style food heaven and earth and was very tasty

Shower gel dispenser was missing

everything was great

The bed was a disaster. Way too deep and way too soft. It made loud noises with every movement, so that we couldn't get a close eye at night. In addition, the staff was very unfriendly and rude.

that when I booked that there would be no breakfast due to renovations and my colleague can only enter after 5 p.m. and that I could not cancel that would cost me 50 euros I thought that was a very bad thing !!!

Unfortunately, no breakfast was offered as the kitchen floor was being renovated.

After booking, we were informed that the kitchen was being renovated during this period and that no breakfast etc. could be offered. You should call the hotel 30 minutes before arrival so that the reception is manned for check-in. Received the key and paid immediately after that the reception was no longer manned. Apparently, due to the remodeling in the kitchen, the heating was turned off as there were two other guests besides us at that time. Room was extremely cold even with heating turned up to max. The WiFi didn't always connect and when it did, the connection was gone immediately.

Unfortunately, there was a strong smell of fried fat, there was a lot of dust on the closet, and the night light did not work.

So.

...

Extra storage space in the bathroom would be ideal, a stool would suffice.

Old hotel.

The pillow was too soft and thin. I couldn't connect to Wi-Fi at all.

Cleanliness and comfort, friendly staff

Nobody can do anything about traffic, but you can also sleep peacefully with your windows closed (but apart from this main street, otherwise quiet place)

When asked, we were told that there was no breakfast. Wifi and TV didn't work. No hair dryer, no information on where to put the key on check out

Staff and reception staff (from 17:00 to 21:00). At other times, you do not even have the opportunity to pick up the room key. If you want to take a shower in the morning, you should not expect hot or warm water. The boiler probably needs its 10 min.

Thin, transparent curtains, so that, unfortunately, from sunrise there was daylight in the room.

No hot water in shower or sink. No normal TV reception, no bedside lamp in a single room. reception unfriendly.

I liked everything in terms of price-quality ratio

Unfortunately there was no breakfast on Sundays due to a public holiday. Everything else is fine!

The staff were mediocre competent: especially at check in and breakfast; in the case of a moderate bike park in the garage.

We chose the hotel because of its location on the Ruhr Valley cycle path and a guidebook recommendation. When we arrived at the hotel around 19:30 we were told that we could no longer store our bikes in the garage as they were already occupied by other guests and we had to inform us by phone in advance. After discussion we were allowed to park our bikes behind the house (simple parking, no roof). The next disappointment was the booked crib. Despite the corresponding charge for a baby cot, it was only provided upon request and did not have a mattress or bed linen. In return, we were given a standard mattress (190x100), which was pressed into the crib. The next disappointment came in the shower: only cold water. There was no sign of the other guests at breakfast the next day and we wondered when these non-existent guests got their bikes out of the garage. The house itself has a beautiful rustic charm, but circumstances do not allow a positive recommendation.

Bathroom needs minor repairs

Nothing to complain about

The room was very cold, so I got cold before it got warm. In the bathroom on the first floor, the window was only half milky so that the neighbors could easily see what you are doing. Of course, there were no curtains or blinds.

The exhaust air in the bathroom is too loud.

Everything is fine

Several lamps in the room did not work, the shower leaked onto the shower floor, and there were shitty pillows on the bed. No heavy curtains. Big money for a small hotel. Old shit.

The room was very cold despite the advance booking.

Poor quality beds, thin mattress (foam rubber) on wooden slats.

The cleanliness of the room left much to be desired. The hair in the beds is super disgusting. Ancient linens. The room was sticky and dusty. It's really impossible. Just bad value for money.

The breakfast was really not very good, little choice.

Felt unwanted, uncomfortable from check in to check out. I think of friendship differently. Also, I ordered extra breakfast and then paid for it again. The bed rests on beer mats where you can get something like that. The room is not heated, outside is 8 degrees, inside it can be 14 degrees. The breakfast is disappointing, no fruit, no jam, no honey, no cereal. Overall I was very disappointed

Nothing.

The rooms are a little noisy and the doors are loud.

Wifi didn't work. Failed to connect with provided password.

Beds The bed was on a beer mat. The bedspread was too thick, bed linen and varnish were either not ironed or from a previous guest

The hotel gave me a different (higher) price than the one previously confirmed by Booking.com. It was annoying and it took a few minutes at the front desk to clear things up. The hotel's own car park is a backyard that can only accommodate two SUVs. But SUV drivers probably don't visit this hotel often anyway. The bed is not suitable for 50+, the mattress kills the back.

So far so good, only there was no one at the front desk and I ended up paying the cleaning ladies in cash in the hope that everything would be booked correctly.

By booking, we could arrive before 22:00 and order breakfast. We arrived at about 21.30 and a not very happy lady was waiting for us. Very short unfriendly welcome. She also spoke only German, which made communication difficult. Breakfast the next morning was not suitable. Then it is best to adjust this on the website if this is not always possible. Very poor insulation. Woke up several times at night from other guests. I perfectly heard what was happening in the next room. Also good location and spacious clean room.

It was a shame that the restaurant had already closed in the evening when we wanted to eat there (low season)

Bad bed, narrow shower, no air conditioning, no contact after 22:00.

Due to the main street, the location is not entirely quiet. Not good for summer.

Nothing

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The price for accommodation did not match what was on the website booking.com. Unfortunately, I had to pay more on the spot.

Nothing

No comments

It was very cold upon entering the room. Few private parking spaces, had to park on the street, a shame because it is stated there is private parking. Very quiet area, so the car was safe outside.

The water in the shower did not drain. Too many disabled steps. The noise from the street is very loud until late at night. Very clairaudient.

The room is very poorly soundproofed.

It's a pity that you can check in only from 17.00.

The hotel does not open until 17:00. It was a failure. Didn't sleep well due to the very hot room. The windows could open but were quickly closed again due to traffic.

Would book the hotel again! Not bad, but the bed could be 10 cm longer for me, otherwise the mattress was in the frame. Due to my height of almost 200 cm, I often have problems with the length of the bed.