Guest reviews about Aparthotel HAUS USEDOM

Dishwasher would be good (some of the dishes and pots in the cupboard were dirty)

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The high shower entrance is risky, the water temperature could be higher, the staff wasn't particularly friendly on some days

Non smoking hotel

The WiFi on the 2nd floor was occasionally "weak" and the furnishings were getting a bit old.

The facility is very outdated. The shower is too high for older people to enter, the hairdryer only has one setting and is much too hot. The cheapest quality pans are unsuitable for frying.

The furnishings in the apartments were okay, but a bit old. In particular, the stove in the kitchenette is no longer quite the standard today.

Lots of rules and regulations within the hotel, there are enough parking spaces but unfortunately very narrow...

It was incredibly dirty, spiders and dead insects everywhere. Disgusting gummy bears from the previous tenant were stuck to the floor, the kettle was so sticky and dirty that you couldn't even open it, let alone boil water in it. The worst thing, however, was the bedroom, musty, moldy, disgusting. The smell just didn't go away, I didn't like it at all!!!! So the clothes stayed in the suitcase because the cupboards also stank. For the money.... Unbelievable!

Despite the parking permit, there were too few parking spaces

Nothing to complain about

The shower took some getting used to because the entrance is very high.

Expensive for bed and breakfast

The only drawback on the day of arrival was a very narrow spiral staircase leading to the apartment. So it's better not to have a lot of luggage or overly large suitcases or the like. But since we were made aware of it by telephone in advance, we were prepared for it. And you quickly get used to a lot of things. However, if you need an emergency doctor or something else on the upper floors, it would be difficult to be transported away on a stretcher.

The equipment is very old.

Bathroom furnishings are quite antiquated and urgently need to be renewed (high entry shower, standing toilet)

At breakfast you have to order tea from the staff. A self-brewing station would also reduce the burden on the wait staff. The washing machine in the utility room should only be turned on after 8 a.m. on Sunday, or the window should be closed. Since our holiday apartment was directly opposite, we were woken up at 7:30 a.m. on Sunday by the noise of the washing machine. The fish restaurant on the beach closes at 5 p.m. The snack bar on the beach closes at 6:30 p.m. There are only a few restaurants left for dinner. However, restaurant prices have risen significantly. The alternative is to drive to Koserow.

The apartment hotel has had its best days behind it. The equipment is outdated.

There were little things that are not worth mentioning.

nothing

Cleanliness, somewhat contemporary furnishings, very outdated!

No cleaning of the rooms during the stay (we stayed for a week), the curtains in the bedroom didn't really darken the room

Unfortunately the Edeka was closed. Man had to drive to Ückeritz. The restaurants close at 8 p.m. There was no action from the city either.

Using the shower took some getting used to.

There is a fitness room, billiard room, sauna. However, despite paying for it, it was not possible to use these activities. We would have liked to play billiards in the evening. The rooms can only be used if someone is at the reception. This is only staffed on an hourly basis. So not usable from 6 p.m. The apartments are getting very old - carpets with colorful carpets on them - you have to like that :) The tap at the sink and shower always fluctuated in temperature, so that the water was always cold and hot. Despite the operating instructions, we were unable to take a warm shower.

The entrance to the shower was very high.

There's nothing we have to complain about.

The decor is very sober. Cleanliness: There was dust and hair on the shelf at the head of the bed. There was a smell of the previous guest in the bedroom, luckily it was gone after airing it out. In the bathroom there were toothpaste stains in and next to the sink. Otherwise it was clean.

There is nothing to complain about for us, it was suitable for the price.

Ground floor apartment = bedroom facing the passage, hardly any daylight and, above all, air movement, which means the room is musty and the bedding is damp despite constant ventilation. Not for allergy sufferers (asthma, mold...). No other hotel on the island has had this problem!

Sofa

Mattress could be firmer

The location of the room, the farthest corner near the parking lot and garbage cans, extremely uncomfortable couch and armchairs, breakfast kept very simple, good selection but poor quality, often refilled too late.

We lacked insect protection on the windows. Additional storage space would be useful in the bathroom.

Getting into the shower very dangerous, hard to cope with for older people with disabilities. Way to high

The room furniture is quite old. The renovation of the bathrooms is highly recommended.

No complaint!

Had no complaints and were totally satisfied

Dog room E1, cold, dark, no view. Furnishings total taste irritation, you can't sit well on the furniture. We got the patio chairs in. Dog 20 euros, too expensive. Parking on the edge of the field, without guarantee - 5 euros is nepp!

Unfortunately the room was not clean. The dust from weeks lay on the sofa and also on the other inventory. Our apartment was also in an enormous renovation backlog. Maybe we got the worst room, since we were traveling with a dog!? One does not know.

everything was great

The furniture in the kitchen needs to be renewed. Adjusting the water temperature in the shower took some getting used to.

Everything is fine

The red carpet in the room was really not nice and there was still dog hair on it.

Despite W-LAN, no proper reception. But didn't bother us.

Accessibility would be desirable, because otherwise you can not use everything. Heaters were turned off so it was very cold in the evenings. I don't think a cot in the living room is a good solution either. Everything else was good.

There was nothing from the hotel. Only there has been no supermarket (food) in town for 2 years. This can be a problem if you arrive by train. The next discounter only in Koserow!

A bit old equipment

Everything has to be paid in cash on site. Parking costs plus 5 EUR per day. Very basic outdated rooms and furniture. Lighting carelessly with undisguised neon tubes. No storage space at all in the bathroom: only washbasin, shower cubicle and toilet. Advertised as non-smoking accommodation, but there are ashtrays everywhere, the guests on the balcony and the staff smoke on the premises.

The bedding was clammy and smelled musty, was probably not in use for a long time and not aired. Although there were instructions for ventilation in the apartment. But after 2 nights it worked, only the unpleasant smell of the duvet remained. The stained shelves in the bathroom should be exchanged for new ones. All in all a dated accommodation. But acceptable for a few nights.

We can't think of anything to ask. We had nothing to complain about.

Quite high prices for pets

The decor, with '80s chic and veneered furniture, isn't particularly inviting.

Unfortunately, it was very cold and the heating in our area failed. Unfortunately we weren't offered another room. So in the evening I sat in the room with all the blankets that were available. That was very uncomfortable. Of course there was no money back. A pity.

Apartment F5: Why isn't the defective fridge handle swapped out for one of the others? Kitchen: Faucet sprays in all directions. descale clean? Shower: Despite detailed instructions for use, the temperature of the shower water cannot be kept constant. Washbasin: The plug cannot be used. The lifter is defective. In order for the water to drain off, the guest must remove it completely. Why isn't the cleaning staff reporting anything? And when we check out, guest comments don't seem to matter, or why doesn't the receptionist ask how we liked it? In short: Great house in principle, but there are some things that can be improved significantly.

I can't think of anything right now

the staircase to our apartment there was only one spiral staircase that was a hurdle with a heavy travel bag but we mastered it

A clear point deduction has to be made for the shower, not only because it does not have comfortable level access, but because it is difficult to set the water temperature, which does not remain constant.

The artificial flowers on the tables are not inviting. Then rather a maritime decoration. The shower/hot water setting despite instructions on the wall... a disaster.

It could use some renovations

No shopping facilities in town, a bit difficult without a car,

getting a bit old but not overpriced for that 👍

Unfortunately there is hardly any gastronomy in the evening in Kölpinsee. It's probably still in the early season

Fitness room, bowling alley are still closed. The apartment looks old, nothing has changed there. I've been there several times.

The furnishing of the apartment is getting a bit old. It smelled very musty in the bedroom 😞 The entrance to the shower is extremely high.

Bedroom lighting only works as "outside lighting" when the blinds are down Illuminants (incandescent lamps) should be converted from the "decrepit/poisonous" energy-saving lamps to LED lamps

Honestly, the choice of toilet paper is very thoughtless. We've never had to use thinner paper in our lives. One is forced to use so much of it that consumption is immense. With better quality, it would really pay off for the hotel and would be more pleasant for the guest. Something like that should also be addressed. sorry

The wall beds only squeaked and in the morning the neighbors talked quite loudly when they walked past.

Everything fits.

Nothing to say

warm water - too cold

Wi-Fi and phone reception only moderate, heating off too early in the evening (~8:30 p.m.)

Extra cost for hotel parking lot

For me, a little more fish on the coast is part of a good breakfast and bacon with scrambled eggs, but that’s my personal wish ;)

Apartment cooled down, shower entry risk of accident (too high)

The apartment was very cold the first few days, despite the heating being turned up to the max. After 2-3 days it got better. The warm/cold control of the shower took a lot of getting used to. Between boiling hot and cold there was little room for manoeuvre.

Personally, I would omit the carpets in the rooms and breakfast rooms 😉 as I would find it more hygienic.

The furniture is very old but ok for the price paid. Some bars and Edeka were closed in the village (beginning of October)

the facility is getting old. Unfortunately, nothing has changed in the last 25 years. the wifi is activated from 8 a.m. to 6 p.m. right at the time when most of the guests are out of the house.

no WLAN and that in this day and age, entry into the shower about 40 cm high, uncomfortable upholstered furniture,

That sometimes there were too many people at breakfast, no matter what time, since many from the surrounding holiday apartments also take part. But understandable with the buffet.. 🤤

Bedroom directly with the window on the staircase, therefore from 8am (breakfast time) very loud and restless Dog fee of 15€ per night quite high,

The shower kept switching between hot and cold.

The cleanliness left a lot to be desired. The bathroom took some getting used to. Very worn. New towels would also be due. It was missing any kind of comfort. When asked if it would be possible to turn on the heating, there was a long lecture about energy prices. I know them myself! I really wonder where the 4 stars come from! This accommodation is an absolute no-go for me!

I don't know what could have been better!

WLAN can only be used centrally in an extra room from 8 a.m. to 6 p.m. Fridge freezer compartment unsuitable for pizza.

The only downside, the rooms were very cold, the heaters are lukewarm, pack warm socks and sweaters.

I find the additional parking fees a bit borderline. We believe that a parking space should be included when booking a room.

WLAN only possible to a limited extent in an extra room as long as the reception is occupied. Has nothing to do with the hosts, but you should know: bad mobile phone connection, no shop for groceries and daily needs in town Gastronomy with very limited opening times, sometimes only by appointment, hardly any card payment possible Cash withdrawal also difficult

WLAN from 8:00 a.m. to 6:00 p.m. is simply no longer up-to-date. It smelled very musty in the bedroom, although we aired it continuously (10 days).

Before booking, we asked if someone with a walker could also book in because we wanted to go on a family vacation with my mother. Unfortunately, the exit to the terrace can be reached with two steps that are not so easy to manage. Unfortunately, there is no disabled toilet, not even in front of the breakfast room. Shower hose and fittings are old and in need of renewal. The light in the rooms is quite dark. The couch furniture in the rooms is very different. The apartment, which had a fabric cover on the couch, was not very attractive.

The accommodation is in dire need of renovation. Carpet in the living room and in the bedroom under all guns. No heating, so the shower was an overcoming. The shower itself has a much too high entrance and is itself in poor condition. TV is not a pleasure to watch

WiFi in the apartment would be nice.

Furniture a bit old. Include bike costs 3€. I haven't seen it anywhere before.

Supplement for a small dog (15 € per night) but very high, plus a surcharge for parking (5 € per night)

The room smelt musty despite ventilation, outdated furniture, carpet and carpet on it are old and in dire need of replacement.

Spiders on the ceiling, heating cold, TV reception & internet and mobile phone very bad.

There was no internet in the room.

Equipment of the hotel has stopped in the 90s. Unfortunately, neither the bathroom nor the rest of the room furnishings meet a normal standard in 2022. It's a shame because the hotel has the potential.

That was good.

There is nothing to complain about.

The narrow spiral staircase to the apartment

bedroom window leading to a partially occupied staircase

There was indeed a wing dryer on the balcony, but still no braces (just like 2 years ago). The breakfast buffet is delicious but availability I don't think dogs are good. A maximum of 45 minutes will dogs also be allowed to stay in the rooms. More parking needs to be done. What Parking is very difficult when it is almost everyone has a rear bike rack.

Fly gage on the windows in the bedrooms would be desirable.

This did not apply to us, but an important note: the room above the narrow spiral staircase for people who have difficulty walking on foot is not suitable in our opinion.

bad wifi equipment

Parking is a little tight and there is a charge for it (no responsibility). Shower with very high entry and quite narrow.

It couldn't be better

The breakfast itself was very good. The smile of the staff, despite the stress, would have strengthened it.

WLAN only from 8:00 to 18:00! ! , and only in the common room!, TV is also offered, the picture quality is modest. €5 per day for parking doesn't have to be €300 per night with FS

The bedroom smelled musty, which especially bothered me because I can't sleep with the window open. Our predecessors left dirty dishes and cutlery in the cupboards. Parking costs 5 euros per day, I don't think it should be for hotel guests. Despite all the LITTLE (!) remarks, we felt comfortable and will definitely come to this accommodation for the third time.

You couldn't buy anything for dinner anywhere, so we always had to take the UBB to the next town. The sheets and towels were changed only once after 7 days. The prices in the restaurants were very expensive.

Apparently, there is no corona in the MV, except for disinfectant dispensers at the entrance to the dining room and packs of disposable gloves, there are no corona precautions in the buffet, everyone grabs everything and coughs in the buffet, it took some getting used to.

Decor, but it's a matter of taste. It was a bit noisy.

WLAN only in a small room, limited time available daily. damp dwelling unit D1 (musty smell) Shower water regulation didn't work Reception only manned by the hour Paid parking lot at the edge of the field

Unfortunately Wi-Fi is only available in a certain room and from 8:00 am to 6:00 pm.

In the bedroom in apartment E2, a permanent smell of mold was masked by a strong citrus scent in the curtains, so that sleeping there was impossible. The guest mattresses were severely damaged by dogs. No WiFi in the property. Furniture is very old. TV much too small with few channels and bad picture. How they get 4 stars for this is beyond me.

I would like wifi directly in the room. Going to a private room with Wi-Fi to do personal things online is not to my liking.

No internet, no W-LAN, analogue TV only 10 channels, cleanliness, especially in the bathroom, very poor.

WLAN only in the breakfast room is no longer up to date The apartment is only provisionally equipped.

Plastic crockery (Arcopal), many things that were taken for granted in the kitchen were missing (pan), bedroom not to be darkened (4:45 a.m. sun burns on the pillow), 12 analog channels on the TV (by the hour, usually fewer), WLAN in the apartment not available, no storage space for clothes in the bathroom, towels without loops, spiral staircase extremely narrow (escape route!), not a single game or book for bad weather days, parking lot situation quite unsatisfactory

Furnishings are getting old, the rooms can only be accessed by a spiral staircase, should be described. Unfortunately the staff is not very friendly, it's more of a commanding tone Access to the shower is already very high. improved. 4 stars definitely not. Attention, parking costs 5 euros per night extra and is very narrow. Why the beds in the living room I don't know we were only booked for two who only take up space

The water in the shower kept changing from cold to hot, which we were very unlucky for our holiday. WLAN was only available in one hotel room during the day, which was also a negative for our holiday, unfortunately.

Without Internet

Luckily we got a room/apartment downstairs, the upper rooms could only be reached via a spiral staircase. The apartment needs modernization. The facility and furniture is no longer contemporary. The shower has an approx. 50cm high entrance and an instruction manual. Unrestricted use for the elderly or children. Cobwebs on the bathroom vent. You occasionally notice a musty smell. You should ventilate constantly. TV has 12 channels and the picture is in trouble. EC card payment should be possible for everything these days. WLAN should also be offered in full in the rooms. Price/performance ratio currently not given.

The spiral staircase to the D/E house is very demanding and requires good physical fitness; especially when carrying luggage. This is not sufficiently reported in the advertisement of this house. Blankets are too heavy. Parking fees should not be charged separately.

WiFi only in a small windowless room on the ground floor. TV only had 12 channels according to the hotel folder. actually usually only 9 to receive. Analog channels! Not to mention the reception quality. Like in the east when we looked west. I didn't expect a shower with a 50 cm high entrance. There were instructions on how to use the shower... But then I was confused by the electrical installation in the shower. Wet room installation unfortunately looks different.

I would have expected more friendliness from the staff. Time in the hotel has stood still in the 90s. The entrance to the shower tray could only be climbed by a mountaineer. In the small bedroom there is a good big bed, the problem is, it smelled of mustiness.

I did not find this hotel for children, neither the food nor the environment is geared towards small children (4). There was enough food, but the buffet was laid out in such a way that we only discovered the corn lakes on the last morning and they were out of reach for the kids. Here, too, there is no gaming or climbing equipment, you need to go to the beach. The facility is old fashioned and getting old, the cot is very unfavorable in front of the balcony door and very sagging.

The 4 stars were not to be discovered. The apartment smelled musty, the furniture was old (decoration artificial flowers), bed covers were heavy, shower entrance was about 47 cm high and very narrow, before warm water runs sometimes takes a long time even if you follow the instructions (waste of water!!! ), it is difficult to bring suitcases upstairs - narrow stairs, no W-Lan, 11 TV programs (it snowed on all programs), if there is no airing, black spots could appear according to the hotel folder (mould ???)

Very quiet place, little gastronomy, no possibility to shop Many ways by car

Greeting upon arrival at reception was correct and formal. A smile and the question: If you had a safe journey, the atmosphere would have relaxed a bit. Since we traveled with a dog, the size was asked immediately. Hovawart - large - €25 - per night. Although we knew this beforehand, we find the price unreasonable. €5 per night for parking is a bargain.

Access to the property was via a spiral staircase which is certainly not for everyone. We accepted the advice on how to shower, but it didn't work to set the shower correctly, which meant that the water consumption was too high in my opinion

Clamping plate instead of slatted frame. Cobwebs and dust in the bedroom. Toy store toilet seat. Inflexible breakfast staff. WiFi should be standard today. Never 4 stars.

WiFi only at certain times in the main building

The breakfast staff were not very friendly and inflexible (it was not possible to get tea in the room, unfortunately it was not always possible to make scrambled eggs). There was only W-LAN in one room and from 8am to 6pm, not that great these days. ...and then the daily struggle for hot water!!!, surely there are other ways to think about the health of the guests.

There is nothing that we would not like!

Not all of the 12 TV programs were always available, and the picture quality left much to be desired. Wi-Fi coverage is limited to one public area only and from 8:00 am to 6:00 pm.

parking fees were too expensive the entrance to the shower is too high and then placing a plaster stool in front of the shower door is a risk.

old equipment, very limited tv, wifi only in one room

The reception was only manned until 6:00 p.m. That you should pay 10 euros for an hour of billiards is much too expensive. That couldn't do anything after 8:00 p.m. because all the restaurants and bars were closed.

Wifi is a disaster, only from 8am to 6pm in a room with wifi. In stock, since there were only 8 TV shows available, these were also only in poor quality, nothing happened in the village from 8 pm either, very boring evenings. Unfortunately, there are no shops in the city.

Outdated equipment, very high from the entrance of the shower (there is a stool in front of it), no real energy-saving lighting, stairs (spiral), which is really sporty to take with a suitcase

Unfortunately, WLAN cannot be used without a network. for bad weather - the quality and choice of TV channels is not enough

There was no internet in the rooms and the stairs were up for us. The parking spaces were very tight. The thing about the water in the rooms was bad. You have to wait too long until it was warm, too often cold

Since the apartment hotel has been around for a long time, I would like to change the towels. There are good fluffy towels for a low price as well as hotel linen.

Equipment could be a little more generous, for example. with cutlery (no peeler, no cake forks, blunt bread knife

The shower was a bit too high.

The seat set was completely worn out. The shower has an entrance too high. I wonder how old people get there. It is also too narrow with the highest being 75 cm. The balcony is quite long but too narrow. In general, the debt for repairs is huge. Internet in public areas is available only from 8:00 to 17:00, the rest of the time the entrances are closed.

Unfortunately, additional costs were not shown correctly in advance. Parking 5€ medium dog 20€ per night.

Nowadays the Internet is indispensable, it would be very nice if WLAN were available for longer. The furniture is quite clocky but all in top condition. It could be a little more modern.

Parking spaces were limited. With big cars you will definitely have problems with parking because it is very small.

No WiFi in the room. Practically no more shops in town: EDEKA closed since autumn 2021 !! Hardly any local dinner restaurants nearby. Various restaurants are closed as of 2022/06.

Bad WiFi, none in the rooms as advertised.

See above

parking lot

The toilet was very low

We are satisfied

- Staff blasphemes/derogatory about guests - W Lan Sau Bad! ~ Limited time ~ Lobby only

Very poor Wi-Fi reception.

Absolutely too high prices for the dogs

Starting from the fact that the elderly receptionist greeted us very unfriendly, parking costs 5 euros per night, there is no WiFi reception in the apartments, but only in the main building from 8 am to 6 pm, and even network reception works. not enough, sorry, because that's the way it is. You could only do a limited search for things to do in the area on the Internet... The high entrance to the shower is also very dangerous, especially for older people. And the breakfast buffet was ok but not a highlight.

some things are getting old, but still in good condition and usable

20 euros for the dog’s right to exist, that wasn't cleaned in between, overcrowding in the breakfast room on Sundays, extremely small bedroom

On arrival we said that we could only stay 1 night for personal reasons. Unfortunately, the next day it came true and we had to leave. Unfortunately, they were not willing to reimburse us for the tourist tax and the price for breakfast (although the breakfast menu was immediately confiscated). Wasn't it possible to calculate everything for 1 night upon arrival? Bathroom and furniture totally outdated. Instructions on the room only with prohibited. For example: please ventilate all rooms for several hours. You would like to if you also had insect screens on the windows. Lots of additional fees, for example: parking lot exaggerated 5 €, bicycle storage, e-bike costs extra, etc. Stairs for older people very difficult to walk on, especially with luggage

there is nothing but also nothing to complain about.

I think the price for a dog of 20 € is inappropriate, because for this price there is no service, no drinkers, no blankets, no treats, nothing. The dog is also a guest. I wonder what justifies the price of 20 euros per dog.

Packaged sausage (like in the supermarket) at daily breakfast buffet, amount of the pet fee for nothing €15.00 for the small dog the size of a dachshund.

Parking is paid extra. The pillow was very uncomfortable. WLAN is only available for a certain period of time, so it was not possible to write messages or make calls over the Internet. Telephone communication over the normal network is not possible. Very high entrance to the shower. A bucket like an ashtray on the balcony as a non-smoker is very unappetizing.

Everything is perfect

Shower too small and entrance too high

The only minus: the shower - the extremely high entrance was dangerous for us over 80 years old and therefore not usable.

N.A.

When there are a lot of guests in the hostel, there are two meals for breakfast…when we are on vacation, we like to have breakfast longer. So you felt the pressure to clean it up or the next guests could come in the first step.

Shower entrance too high, water temperature setting Very bad

The shower is horrible and being called a liar by the older lady at the front desk wasn't that great either

The equipment is a little dated and needs some upgrading, especially in the apartment. However, everything is in order, clean and well maintained. The parking fee of EUR 5 per day should be waived.

The shower took some getting used to, hair dryer is cocky, small tv with poor picture quality, no wi-fi in the room. Misunderstanding for cost 15€/night for small dog and charge 5€/night for car

Old fashioned decor. A small suggestion for children.

The owner family denied agreements with a "friendly" smile, not to be recommended

WiFi reception was very limited For future bookings, booking.com should ask if you can climb the narrow spiral staircases. go upstairs if not, then only one reservation remains, for example

* WLAN can only be used in one room of the entire campus until 18:00.... After that, you must use mobile data * firmness of mattresses (but this is within the limits of personal perception, some people like it)

The breakfast was not varied. There was nothing out of the ordinary. Cobwebs in lamps. We found the sofa to be terrible - we have never experienced anything more uncomfortable on a holiday.

there is nothing

Velan only in the lobby and only for a limited time, very frustrating in Corona times, lack of corona related breakfast buffet.

We booked last minute at a very low price. The target group is definitely not families but pensioners 70+, if they still manage to carry their luggage over the narrow external spiral staircases.... No WiFi and only 12 troublesome TV channels are probably okay in summer - in the rainy autumn with a primary school student a bit too less. Very restrained hospitality (incl. various prohibition notices in the guest folder), no buffet allegedly because of Corona (other hotels and restaurants had buffets....), no card payment for parking fees and visitor's tax, no waste separation in the holiday apartment. Unfortunately, the B111 could always be heard on the windy balcony. Rather scarce 3 stars!!!

nothing but the weather

Internet access was only available in one room, which was locked from 6 p.m. There were only 12 television channels. In the shower the holder for the shower was so attached that you could only shower with your hand.

Too high shower tray in the bathroom. Very dangerous when leaving.

I can't think of anything right away

Breakfast was a bit repetitive. For example, there were only hard boiled eggs, no scrambled eggs or scrambled eggs or scrambled eggs. At least one morning a croissant was offered. Unfortunately, there were no fresh fruits either, the fruit salad was ready. The bathroom needs to be partly updated immediately: very wobbly toilet seat, towel hooks cannot hold the provided towels.

Hot water in the shower was a bit of a problem. Extra instructions for use next to the shower...but didn't really work either. Seating group in the living room a bit uncomfortable.

I didn't like the shower head in the bathroom. Unfortunately, the water jet went in all directions and the recommendation to set the water temperature did not work and it was very difficult to take a shower. The layout of the bedroom is also unsatisfactory, as it was very noisy in the morning when the workers were pushing laundry carts along the corridor,

Due to corona, breakfast was served at the place after you ordered it in advance. The staff tried very hard. However, no hot dishes such as scrambled eggs or sausages that you know from other hotels were offered. Unfortunately, there is no Wi-Fi in the apartments.

Steep spiral staircase to the apartment.

The situation with restaurants in the area was very bad. Two are likely still closed due to the Corona situation. So it was very difficult to get to the restaurant without a car or other transport to eat there.

WiFi was only available at the reception but not in the room. The front desk staff was very unfriendly and didn't seem to depend on guests. The rooms weren't cleaned during our stay (and apparently before that either).

no wifi in the apartment House very noisy Paid parking for hotel guests

Very old fashioned, bathroom dirty and calcified. overcharge.

Everything is fine

Throughout the hotel, regulations on use or prohibitions on use were laid out or attached to the walls. If individual rules were not followed, measures (sometimes subject to a fee) were threatened.

bunk

No WiFi in the room only in the entrance area of ​​the house and that until 6 p.m. A pity

Everything was ok

You can put a pillow or two on the sofa. Unfortunately there is no Internet or WLAN in the room, but there is a WLAN room. Unfortunately only 12 TV channels

When booking my trip, it was told that credit card details should be kept for security purposes only. Payment for the trip is made on the spot at the hotel. When I got there they told me that my credit card had already been used. This is not possible and I do not control who gets access to my credit card. Also, the question is why should you pay 25.00 euros per day for a dog just because he sleeps in his own basket in the room? Because it hasn't been cleaned all week.

Wi-Fi was only available in the public area, which closed after 18:00. This is no longer relevant. Breakfast was served at the table the night before after pre-selection. It was so necessary because of Corona and it worked.

Some apartments can only be reached by a steep spiral staircase, which, unfortunately, was nowhere to be seen. Unmanaged for people with disabilities. Getting into the shower is also not easy at a good 40cm. In addition, additional offers such as the sauna and billiards could not be used due to the corona, which was not announced in advance. Wi-Fi can only be used in public areas. (Unfortunately, on Usedom I had almost no network reception)

the extra bed in the living room is very narrow and very sagging; no WiFi (only at the reception during the daytime); It was very cool and rainy this August, and due to the lack of heating, it was only bearable in the apartment with warm clothes or duvets in the evenings.

There was a very unpleasant smell in the whole apartment, especially in the bedroom. There was a lot of mold in the bathroom (in the shower, under the radiator and in the corners in the joints of the tiles. I don't think it's nice that you pay a fee of €5 per day for a parking space, then park on a lawn and then have to make sure that you get a parking space at all and then you're still responsible for it yourself if something happens, you ask yourself, what am I paying a fee for?

The sofa and chairs in this apartment were extremely uncomfortable. The equipment is also no longer modern, but sufficient for someone who is not as demanding as me / us.

Parking a bit narrow, bike shed unfortunately not lit and very narrow, very heavy blankets.... Desirable fly and mosquito repellent...

Mobile phone, internet and TV work poorly. We had to carry our luggage to the second floor as there is no elevator.

WiFi is bad as ever.

Internet use left a lot to be desired.

Slightly outdated equipment is no longer up to date and needs to be upgraded to meet today's requirements. The lack of TV and W-LAN in the rooms is also part of this.

I've traveled a lot with Booking and luckily I haven't had to experience anything like this before. We stayed in the apartment building, which wasn't obvious from the parking lot and the hotel. I could have lived with that!!! It was a moldy bathroom, there were spiders hanging from the ceiling with their prey next to them. The makeup mirror was unusable so dirty. The bedroom is the worst, you can already smell the mold and mold stains at home there. All the insects from the previous guests were still to be found on the curtains and walls. The furniture is very very old. The much praised breakfast is not enough to fill you up. On the way back we stayed in Rostock for 1 night where fortunately everything was perfect and the breakfast buffet was also available. I actually wanted to break off and just go right in the middle because it was very disgusting and you pay a lot of money for that!!!

There is no wifi in the room. That's bad these days.

Weifai was advertised, but not in the issue :-(

Everything went on for years. Artificial plants are everywhere. The lighting of the rooms with fluorescent lamps above the windows is outdated. No invoice / receipt, neither for paying visitor tax in cash, nor for parking space (payable in advance in cash), nor for overnight stay. Narrow spiral staircase to the apartment. Although there was a confirmation message here when booking that we would receive an apartment on the ground floor because of a pensioner, when we arrived, nothing was known about it. Allegedly, you do not know who would write this, although this is a family business. Shower water is too hot or too cold. Wi-Fi in one room only, access to which is limited for a limited time. Definitely outdated. It is indicated that you must ventilate, ventilate, ventilate. However, there are no fly nets here, so of course numerous insects such as spiders, flies and mosquitoes enter the apartment. Fortunately, there was a vacuum cleaner. Since we were attached to the Kölpinsee and absolutely wanted to have an apartment because of the Corona, we booked it despite sometimes bad reviews and overpriced for it. Breakfast could only be ordered in spite of the apartment. Unfortunately the breakfast is not buffet, ostensibly due to the Corona. You can order the night before to be there in the morning by ticking the box. The selection is mostly ok. Partially, for example, cornflakes are the same every day, but “6 min. Egg "was more like" 12 min. Egg". If you are not flexible about your food, this can be a little tricky.

Wifi would be nice

Very tall shower, very narrow exit. Not suitable for older or stable women and men. Overall, the bathroom is very old (the joints are broken, the ventilation is very dirty). The seating furniture in the living room was completely uncomfortable but still acceptable for us due to the short stay. Corona breakfast rules are not followed, a complete disaster, so the cramped seating at our table, maximum 50cm, could be pinned down, the staff, with 1 exception, only mask the mouth ....

There is no Wi-Fi in the apartment, only in one hotel room. Cellular reception in the apartment is very poor.

No wifi in the room for information on the island. (Organization of events).

Very shabby inventory. Musty rooms, especially the bathroom smells of mold. The cleaning condition of the rooms left a lot to be desired. No change of towels included.

If you pay more than 400€ for an overnight stay (2adults +2children) the inn should maybe check if it's worth it. Equipment of the inn is ok, 50 -150€ per night would be reasonable. You can argue about cleanliness, mold in the shower, dust should perhaps be done or checked more often. It doesn't deserve more than the status of an inn. WLAN is only available at the reception from 8 a.m. to 6 p.m. TV has 12 channels. Many things could be fixed with €5 items and 5 minutes. But well, another experience richer

The breakfast is very well organized. Fruit salad in summer is a ready-made product. If you decide to go for breakfast at Seeschlösschen across the street, you're out of luck. We saw how vacationers came to us for breakfast every morning. WLAN only in the immediate vicinity of the reception and (which has never happened to me anywhere), according to the operator, only from 8:00 to 18:00! What will they do then? Turn off the router? Will it save you money? This can be done on its own, but for E-Netz users in Kölpinsee there is almost no reception, not at all in the room.

The ladder is difficult to access with suitcases. Unfortunately the Corona does not require a breakfast buffet. Just check the boxes. It’s unpleasant. But from buns to sausage, jam, cheese and fruit. Everything is delicious and fresh. Oh, there are still fresh cucumbers and tomato slices.

No complaint

slightly musty odor Shower temperature is difficult to adjust

We recommend Except for Corona time as breakfast was served in 2 rounds, no buffet.

Breakfast, unfortunately, no buffet! Despite the pandemic, last year we were able to have a breakfast buffet. It's all about organization. The breakfast offer according to the order form is not very varied and just as little meaningful in the description of the offers. Disappointing! Like many other apartments at the HAUS USEDOM Aparthotel, our apartments have a spiral staircase and are therefore not recommended for disabled guests. There is no note in the proposal. Shower with instantaneous water heater - Appropriate code of conduct is assessed next to the shower. It didn't always work out properly - once I stopped waiting for warm water from the shower head after 5 minutes. Not up to date !!!

Everything as just described! We can only advise against this hotel, because for almost 300 €/night the customer can expect more! For every little thing is cashed, but you get 0 service!!!! We didn't get an invoice either! Therefor visitor's tax and parking space in cash, without receipt!!! We have never experienced such bad service in 30 years, no matter where in Germany or Europe!!!

- no Wi-Fi and poor cellular reception - poor temperature control in the shower - Features partially from the 90s - Cleaning only once a week, including the trash can!

Differences between orders and next day breakfast deliveries.

The furniture is a little "antique"

Apartment C1 is very musty. In the bedroom, the outer wall is covered in mildew. Accordingly, the apartment still smells like mold, even after several days of intensive ventilation. Unfortunately, the exchange of the apartment was not possible due to the intended booking. However, the next morning, the apartment was spontaneously rented out without prior booking (accidentally noticed at the reception). Unfortunately, there is nothing fresh for breakfast (buns, cold cuts and prepackaged cheese, canned fruit).

Bicycle parking was too tight.

A super-thin, downright outrageous toilet seat (€5.95 at most, neon tubes and energy-saving bulbs for lighting, about thirty-year-old furniture, old, stuffy. An invoice is issued only reluctantly.

I can't say especially negative about the price-quality ratio. The only thing that bothered me a little was the beds and sheets, they just weren't comfortable.

All rooms were damp and smelled very musty, especially the beds, mattresses and linens. Breakfast was served at the table after prior selection the day before. It was always the same what you could choose. The friendliness of the boss was only her regular customers. WiFi is only available in one room from 8 a.m. to 6 p.m.

Very friendly staff, the apartment is old fashioned but normal and clean.