The location and the comfort of the bed. But the reception service was excellent.
Excellent location, 2 blocks from the Gold Museum, 4 from Simón Bolívar Park and from there very close to the Fernando Botero Museum, crossing the path of the environmental axis. Full historic center. The excellent attention, they provide you with information and arrange the hiring of tours and transportation to wherever you want, with great kindness. It is worth hiring breakfast, although it is not a buffet, it is correct and sufficient.
Any
-the situation in candelaria - value for money - calm - the bedding - fruit for breakfast - breakfast staff
-the lady at the reception on January 23 was not very helpful, we had the impression of annoying her by asking her questions - the shower is not very functional
excellent location
weak breakfast
The excellent breakfast
Excellent location, walking you can reach places of interest, the reception staff are very friendly, they received our bags before we entered formally, and thus we were able to visit Monserrate. excellent cleaning
I think it could be better a little at breakfast
What I liked the most was the excellent attention from the staff, the comfort of the room, the central location, the delicious and varied breakfast buffet.
I couldn't adjust the force intensity of the water in the shower, but it didn't feel bad either.
room
Just provide some cover in the room because there is no heating for cold days
Good location, very close to places of interest.
The area is not perceived as very safe, and there are no hotel staff in the lower part, so at night while they open the door to enter it generates a bit of anxiety.
super clean, excellent staff always super friendly
nothing! I loved everything
The attention was very good at all times
They did not have coffee in the rooms, nor water to drink AND A LITTLE INSECURITY OUTSIDE.
Good breakfast, friendly staff, perfect location to explore La Cabdelaria, security gate at the entrance
It gets a bit cold in the room at night, but there are extra warm blankets
Everything.
Any
The Location is perfect for getting to know Bogotá, a few meters from the Gold Museum, with views of Montserrat. Buffet breakfast and spacious and comfortable facilities.
Any
The best hotel in the area. It does not have heating but they give you blankets like thermals and that helps a lot with the cold. It also has hot water. The rooms are spacious and well laid out. It has the basics and it is enough. I loved it I recommend it
The breakfast is very poor and if you go down at 7:45 am onwards, you can't find half of the things anymore. The entire line of coffee and chocolate is terrible, but just below there is a Juan Valdés, more delicious. The other issue is the entrance and exit of the hotel, especially at night. It seems to me that if they could put a security from 6 pm until 12 midnight or a little more that would help the security of the guests, it has lighting but at night they should put more light and cameras, that is, it can be solved...
All
View, very comfortable bed, location, delicious breakfast
The coffee cups were not always full. No hair dryer. No soap in the sink
Localization
That it had no air conditioning/heating
brutal, super comfortable and big beds. varied breakfast without lack
any
comfort
very simple breakfast
The hotel is beautiful and modern, the rooms are large, the mattresses are very comfortable, the location is great. Highly recommended.
They just don't have a cooling/heating device, everything else is super good.
The location of the hotel was excellent and the breakfast was very good. Staff very friendly.
Room size, cleanliness, view and location
Any
Great service
All OK
Kindness and respect from John, Karen, Omaira and Juvenal.
It would be nice if there was mineral water in the fridge and a jug of water for making coffee, and also if another decaffeinated coffee capsule could be available at no extra cost and a snack, it could be whole grain crackers for breakfast, as check-in at the hotel for certain travel reasons is made in the early morning hours.
Great location Nice atmosphere comfortable room Good breakfast very helpful staff
need a restaurant Some services close very early
I liked everything, price, amenities, staff, room, but highlighting the location, close to everything, easy for taxis and lots of security.
That I didn't have food in the room, only the breakfast buffet.
Location, close to the old town, easy walking distance to tourist attractions
The view from the window is not on the mountain side, but on the other side, and the building in front of you makes the room very dark.
Location in the historical center, proximity to places to eat, places of interest such as the Museum of Gold, Plaza de Bolívar, Chorro de Quevedo, Cerro de Montserrat and more. As well as the value for money I was looking for.
A door opening theme that sometimes lasts for a while. But this is something that can be improved.
great location for visiting candelaria clean room, comfortable beds and well equipped bathroom, safe and kettle
breakfast to improve the variety of offer and food quality
The hotel looks very nice, clean and modern.
Breakfast was ok but could be better
Location clean room
noisy room overlooking the square. Too bad they only give one key per room.
Amenities and friendly staff
very noisy environment
Modern and comfortable premises in a very well located part of the city. Front desk staff are always available to answer questions.
room, location
great breakfast, we didn't have it included but its price was reasonable. The location was ideal for city tours. The help and friendliness of the hotel staff is second to none.
not being able to include breakfast in the price
Very very nice hotel! The staff is very nice and speaks fluent English
Although we are safe there, the area around the hotel is not very attractive. But not very embarrassing.
all
Everything... Location, room, bed, cleanliness, view of Cerro Montserrat 😍😍. Everything is great!
The truth is that it doesn't occur to me... If only they could increase their customer service a bit with more kindness and courtesy (see if they have them, but in my opinion they are a bit lacking to be excellent) I think they would be extraordinary!!!
The hotel is very conveniently located for visiting the main attractions of Bogotá. Clean and quiet. Friendly staff Very good breakfast.
Nothing
very rich breakfast
I like everything
The location, you can walk to several museums, the historical center, restaurants and other tourist attractions, they are very close. Very good attention to help us resolve doubts and request transport. Cozy room with a place for things and the possibility of darkening the room at night. clean rooms
Good breakfast but we would like to try some of the Colombian sweets. There is some noise from the corridors. For me the bed was a bit firmer than I would have liked, for my husband it was very good.
The mountain view is excellent. The best thing was Susana's attention! Thanks a lot
I didn't have a shower cap or air conditioner. Having the reception on the 3rd floor is a measure that puts guests at risk because it takes 10 or 15 minutes while they open; guests are exposed with suitcases, briefcases with computers or other personal items. Although I have never entertained myself, I believe that the lack of reception at the First Floor increases the risk for those of us who stay there.
The hotel staff is pleasant, helpful and attentive to customers. Our room (2 double beds) was clean, spacious, with storage space and great views of Montserrat. A special mention to the breakfast which is good, varied, changed every day and plentiful. The hotel is well located near the Candelaria area and Montserrat. Restaurants and bars nearby.
Bathroom that deserves a little renovation to be a bit more modern. The insulation of the building should be reviewed because you can hear noise from outside (cars, buses), but this does not prevent you from sleeping even people who are light sleepers.
Location and comfortable room
Internet service
Location without equal and very clean very comfortable beds
that the internet is personalized and they don’t give it to you until you check in, I arrived 3 hours before I needed to do some work movements and I needed to go out to the restaurant
Personnel and types
The location of the hotel is central although it is not safe at night.
clearing 100 points. modern and comfortable rooms.
Ideal location for visiting the Candelaria area and close to Montserrat. Nice staff, very good breakfast buffet, comfortable bed, hot water, bags can be left there after check out.
The room is a bit damp in the morning, not a problem for one or two nights of travel!
great location and super modern for the area
I had no heating and it was very cold
Amenities, location
quiet, I can sleep peacefully
no chats
spacious rooms. good view of Montserrat and part of La Candelaria. the location is perfect, it is 5 minutes walk from la candelaria but in a safer area and about 15 minutes walk from the Montserrat ticket office.
In general, everything is quite good. Perhaps our room was not well insulated from traffic noise and that was a bit annoying. we were on the 6th floor.
Very nice, modern and clean rooms. Friendly and efficient staff. Very good breakfast.
great location, very friendly staff, very comfortable room with great views of Montserrat. There is a gym and spa next to the hotel, highly recommended.
Great location, comfort, suitable for leisure or work.
Rather it's an improvement, stained glass in the bathroom makes you lose privacy
Installations
Attention
Any
Very good location, easy walk in a few minutes to the city center; The room is quite clean; Simple breakfast but we don't need more, great coffee!!!
We booked a few months ago and asked for a mountain view room but they didn't give us one, it was an inside room after all.
cleanliness and space
very good location, good breakfast with fresh fruit without being exceptional, clean.
There is no way to adjust the air conditioning, the breakfast could be improved although good.
Great breakfast, great location and great view
Good
Very good breakfast. Although there is a need for more cordiality on the part of the staff who work in this part of the hotel, and for them to better explain to guests how the breakfast theme works. Why do you come and don't know if they are there or if you have to go and choose things, or what you can ask or what you can't ask, etc.,
I didn't like that the helper chair that was in the room was very dirty, Stained glass and it's very disgusting, besides that it doesn't make the view of the room good. I think they should send him to the laundry, he looks really bad
nice room and great location
Very good location for walking around the historical center of Bogotá. Our room had a very nice view of the hills, very comfortable beds. The second time I choose a hotel of this chain; the atmosphere is modern and the room has many amenities which are much appreciated. I have not seen another similar hotel in the area, so I recommend it for a stay in the historical center.
The plumbing had some issues and there was no way to regulate the water coming out of the shower. Really small things, overall the stay was very good.
Central Nice view
Nice and good location
To exit and enter, you must ring the bell, as the staff is on a different floor than the entrance. Once we knocked for more than 5 minutes for them to open the door for us and come out.
There was no heating, not even an electric stove, and one day it was very cold.
Very good location, very close to Montserrat
I have no negative comments
The modernity of its objects.
Everything was great
Great location, very good conditions.
Breakfast is commonplace. The rooms need a bit more maintenance: walls, floors, etc.
Great staff especially Susana. Location in a great area of La Candelaria, close to everything
Everything is fine
Good breakfast
The hotel is ideally located for visiting all the attractions as well as arranging tours through getyourguide right outside your door.
The bed is too small for a tall European and for a tall man it creaks at every turn. But for this price you can close your eyes.
The spaciousness of the room
everything is fine
The room was comfortable and the breakfast was very tasty and varied. The staff were friendly and helpful. The hotel is located in the center of most tourist places.
The window could not close completely which was inconvenient as the hotel is in a busy area.
The location is good, the staff are very friendly.
The rooms are already a bit worn out.
All in all
Attention excellent staff always ready to help the guest and the rooms are very clean.
Everything in the hotel is perfect, maybe the environment might not be as expected.
Perfect location, close to everything View of Montserrat from the room.
don't have breakfast.
infrastructure
The hotel was very well located and was well appointed
We didn't have a mountain view as advertised.
central location! Safe location.
lack of some equipment: napkins and hair dryer.
The room was very clean with good lighting, perfect bed, spotless bathroom. The hotel is 6 blocks from Bolivar Square. This is the perfect place to explore Bogotá during a short stay.
The breakfast could have been better and more varied, there were scrambled eggs, bread, fruit and waffles (they weren't great).
comfort and beauty of its facilities