Location, very complete breakfast, bed, sheets, view, attention from the staff, spaciousness of the room, good personal regulation of the temperature of the room.
Poor provision of shampoo, soap. Low water pressure in the shower and sink.
The ubication. The breakfast and the kind attention of the staff in the restaurant at breakfast. Spacious room.
The staff at the reception could be more friendly. The mattress could be improved, it needed change.
The location of the hotel is fantastic. You can walk 1 block and you are in the center of the city of Puerto Varas. The breakfast is very complete. The attention and disposition of the staff is good. Good sleep, good rest. I recommend it.
The reception area could be improved.
The staff is excellent, always cordial, very attentive, the room service excellent, the breakfast chef in regards to the cakes, lemon pie and all sweet things a 10 out of 10 my congratulations!!!!! The breakfast is very good, abundant and everything is very rich! It is a central hotel you can go everywhere walking. a place to go as a couple or with children, very clean
Any:
the location, restaurant, breakfast and brightness of the room
any
The friendliness of the staff.
A mattress spring that bothered my feet.
I liked the food preparation
not all is well
very clean and cozy room.
Location
Roomservice or heating adjustment
excellent hotel, well located, comfortable room and very friendly staff
the hotel is very nice. excellent location
any
Excellent location, everything is close by.
Nothing attributable to the hotel. The bad weather and the dogs making noise at night.
amazing breakfast. The confectionery is wonderful
slow registration
Congratulations to the staff, especially the restaurant, despite the fact that the service starts in the afternoon, what we had for dinner far exceeded our expectations.Chef.Congratulations.Room, great location.
Excellent hotel. Large and comfortable rooms, ours with a magnificent view of the cathedral. Excellent breakfast, very varied, close to the center and the lake. We have been several times and are never disappointed.
Any
beautiful view, nice and comfortable facilities very friendly employees exquisite breakfast
no possibility of late check out
location, cleanliness and breakfast
Parking
Good facilities and very friendly staff. Close to services (waterfront, casino, restaurants, etc.)
That there is no private hotel parking
Breakfast and staff attention
Sometimes there are no parking spaces
comfort
The breakfast was very complete and varied, with fresh products.
The little deference of the staff. Our room had an unplugged bar fridge in the closet that didn't work. They left the windows open for 3 days and spiders got in. We were going for our honeymoon and there was not even any attention as they do in hotels.
Excellent location, delicious breakfast of very good quality, very comfortable and beautiful facilities.
All very well the loving staff
Excellent location, bed, restaurant and breakfast
The parking lot should be truly private, larger and under cover due to the rains to access the vehicle.
Everything was very good.
excellent location and breakfast!!!!
All. The fantastic breakfast. The excellent location. Luxury staff. We were 2 senior citizens, and they helped us with everything.
Nothing. The staff very attentive. Everything in order and clean.
all
Very friendly attention and staff, very good and varied breakfast, good and spacious beds. Remarkable hotel service.
The only thing is that the room notoriously does not have all its solid walls and being a family hotel you could hear the family next door. Not something excessive either but if there was something that would improve it would be that.
The staff was quite friendly. We arrived early and were given access to the buffet breakfast as a courtesy and an early check in. They were always quite attentive and helpful. When we wanted to take some tours, the reception gave us all the facilities.
I think everything was pretty good, however I would have liked their bar to be open a little later.
The friendliness of the staff helped us solve some problems. Very comfortable, clean, excellent breakfast. All very well.
Nothing that I didn't like
The spacious rooms, the excellent breakfast, the very good cleaning and the attention and hospitality of the hotel assistants..., also very good!👍🏻
The price for Argentines is somewhat high
Location, friendliness of staff, breakfast
Clean, bathroom without air extraction. The room we were given on the second floor had a view of a hair salon. We complained and they moved us to the fifth floor with a clear view of the lake and the volcano.
Everything excellent, impeccable facilities, comfortable, clean, exquisite breakfast, very friendly staff
Any
the attention of the staff, all with a very good disposition and a smiling face
The view could have been better, but it wasn't a requirement for me.
Very good
Things are good
the room, the silence and the varied buffet breakfast
comfortable room, good chair and desk I love the breakfast buffet, variety of breads, scrambled eggs and delicious bacon…
no gym It does not have a plug next to the bed to charge the cell phone
good value for money very friendly all the staff rich and varied breakfast all clean
music noise from a party at night
very friendly staff location near the center
breakfast
Although the dispensers in the bathrooms are ecological, the functionality of these was very bad. Suggestion to change the soap and shampoo dispensers
very good infrastructure, good design, spaciousness and varied breakfast
The rooms are large and very well furnished with a very nice view of the city and the cathedral. The breakfast well served and complete.
RAS
all
any
Location and breakfast.
The price is very high.
Very complete breakfast 10/10
room lights
Location, always with a pleasant temperature that is appreciated when the weather is horrible. The breakfast is very rich and complete.
The key system to open the room, they were misconfigured all the time, we had to ask 4 or 5 times to give us new electronic cards.
Excellent breakfast, good bed, always friendly staff, location
The minibar did not work, it only turned on the light but it did not cool. Dimly lit room
By far the best thing about it is the location!! It is steps from the center and the best restaurants.
The room had a desk type table that was too low, almost child-like. It was also placed in a sector of the room where there were no plugs, but we rearranged it (we moved the sofa to the table), and everything was solved.
Location
Tv with problems and bathroom fan in poor condition
Excellent breakfast, perfect location.
The lack of the football channel. I had to go down to the center to watch Chilean soccer matches.
Location
maintenance there was no water or coffee in the rooms
Perfect breakfast. Safety and tranquility. Excellent staff location to deal with requirements.
This time the heating radiators are very noisy. Maintenance handle may be missing. I had to figure it out myself.
clean and very warm people
very noisy air conditioner
all
no heated pool, expensive value for money
Breakfast and bed
I didn't have a comfortable sofa to sit on.
In general, everything, excellent attention from the staff, cleanliness, very comfortable room, very good breakfasts, very good restaurant menu for dinner.
Everything is great!
Very good breakfast, the room was a bit small but it was good!
very good service and late check out
I know that the constant availability of the Restaurant is strange.
everything is flawless. The people who work are very responsive and loving. Breakfasts are EXCELLENT
Breakfast
Light a fireplace in the dining room
Location, soundproof rooms, friendly staff, very good hot water shower.
Upon arrival they couldn't find my reservation and check in took too long and I also found an insect in my room at
Very hearty breakfast. Excellent.
Soap. bathroom
location, staff attention, food, room service
too much heat
Good breakfast, very complete. Convenient location, walking distance to everything. great bed
Street parking, not guarded
The best thing is breakfast, but you have to sign up early, to be able to enter the dining room at a prudent hour, because otherwise they leave you having breakfast at 8 in the morning because the other times fill up very quickly.
The price is very expensive compared to others.
good location, clean and good breakfast.
We could not regulate the temperature in the room.
Location, tranquility for relaxation, attention and breakfast
That the restaurant had no lunch service
The breakfast is out of the ordinary, something superb, we stayed for 5 days and I will be back to get more of these breakfasts! !
Very nice and comfortable rooms. Good location in the city. Excellent heating! Good breakfast!
Very strange system of having to notify or call to set breakfast time the day before. When a person is in sleep mode, it is very rare to set a wake up time. (On the 2nd evening, Saturday, we got a call and were told that on Sunday we could only go at 7 or 8 am.)
The comfort of the bed, then the breakfast which was well balanced, there was variety and everything was very tasty,
To improve a couple of things: there are no trash cans in the room, the one in the bathroom is very small, they must be replaced, there is no mirror in the room, there are no larger trash cans in the dining room, there are no instructions for the use of masks, gloves to use the utensils, the second day when having breakfast there were too many people to have breakfast, there was no access control, I mention this because one must sign up for the next day and in this way it does not make sense, there is no access control to the dining room, I think There are no parking spaces.
Good
Receptionist behavior, her contempt and absolute lack of kindness
clean spacious
any
location, room
strict breakfast schedule as there were no required restrictions during the 2 days of our stay
Very good varied breakfast, it is located one block from Puerto Varas, easy access to everything.
The room needs a coffee maker and the minibar has everything you need.
Great location! very friendly staff! extraordinary breakfast!
The room was spacious, it had everything you need, comfortable bed, good storage closet. The breakfast was very rich and varied, the attention was very good. The location is unbeatable as it is close to the center, you only need to walk a couple of blocks, but the place where the hotel is located is quiet, not very noisy.
We had problems with the heating in the room because the thermostat didn't seem to work well, it was very hot at times. Only this did not prevent us from being comfortable, just a detail.
Connection
The room was missing some appliances, the fridge was empty and there were no such simple things as a trash can if you need to throw something away.
The staff is very friendly, I needed to do online meetings and they have a beautiful living room interior and I was able to do it without any problems. Good quality breakfast
The beds were very small and when I went barefoot I came across small rocks so I guess the carpet needed to be vacuumed better.
Spectacular attention, beautiful and comfortable rooms. Very helpful staff. gourmet breakfast
The room is very nice, comfortable, spacious and quiet. The bed is comfortable and the bathroom has everything you need as well as a very good toilet. Full and very rich and varied breakfast.
Everything is good from the accommodation. The service in the kitchen is average, the food is not very good and they do not make snacks to order, such as pisco soul. It's nice to stay at the hotel overnight but they should have a better bar and food.
Cleanliness, excellent attention from the staff, good breakfast and good COVID standards
I would have liked to have had mineral water in our room as a courtesy upon arrival. Missing a fridge.
Very good location. Quiet area with good environment. The breakfast is very good and varied. Without a doubt one of the best moments. The room is very comfortable, cozy and well soundproofed.
Rooms should give more independence to guests. In this aspect, it is inconvenient not to have at least one teapot, cup, glass and plate before being able to consume something. The room should also have a table that could be used as a desk or for a more relaxed meal.
the facilities were very comfortable and the staff were always very friendly.
maybe, like Suggestion, they should get more out of seating by creating a bar and snack bar or a more elaborate living room with some soft music to share with the family. we miss it.
Cleanliness and comfort
Any
Everything in general
Nothing to argue
The location is good, although not near the lake. The hotel is good and so is the staff. Rooms are spacious, breakfast is complete.
It is very expensive, it does not have large common areas or a pool that justify the high cost.
rest and location ....................................................... .......
Comfortable beds, large room with great views and good heating. Varied and tasty breakfast. The staff is friendly and you can leave your luggage before check in and after check out.
Due to Covid restrictions, you can only spend 45 minutes at breakfast, which is short. The good thing is that they let you take what you can't eat to your room. There was no trash can in the room. There was only one in the bathroom.
good location and quiet place.
They should have more parking spaces.
Excellent breakfast.
The smell of the air conditioner is terrible, it could have been changed.
buffet breakfast
the beds are somewhat hard
big window and warm
furniture place for TV. very girl
I liked the humane treatment and I also asked for a special item for my friend. The surprise was wonderful
Lack of food and drinks in the minibar, especially water
Very good location, spacious rooms, comfortable and clean
At least in my room 414 the mattress on the bed feels springy. I think this should be changed. But this does not overshadow the comfort of the place.
room, room temperature
service
The front desk was unable to put my company address on the invoice.
Good location, good breakfast
Minimum equipment, there was no free water or drinks in the minibar (standard in Solace)
- Location. - settings. - room.
Perhaps there is an option to order a breakfast menu to eat something special.
close to everything
Very rich and hearty breakfast, great variety of sweet and savory. The location is very good because it is close to the center. There is parking
There were no vegan or lactose intolerant options for breakfast. only fruits
Great service!
Any
Hello very clean hotel, comfortable, very friendly people, everything is great
The air conditioning didn't work for two nights, causing extreme cold.
Very polite and attentive messenger
Everything in general
We were surprised by the hotel. Very well located, in an area where we have not yet been, very nice view of the church, quiet area, but close to the center and with access to the lake.
Attention
breakfast they ask you to wear plastic gloves, completely unnecessary and uncomfortable
the friendliness of the staff and the location
the null alternatives of being able to choose to have dinner in the same hotel and that there was no cafeteria service after a certain hour thinking and considering the place that one visits and that the weather is very cold.
Most
A little space nothing more
Excellent breakfast
Outlets far from bed and small TV
Good attention, warm atmosphere and, above all, comfort on cold days.
Little variety on the dinner menu
attention of wonderful staff, kind and attentive people
The breakfast is delicious and very varied. The location is very central and although you have to walk up a steep hill to get to the hotel, it is well worth it. The beds are comfortable and the room is very nice and spacious.
They could put a soap dispenser in the shower.
excellent very good breakfast and restaurant
everything is very good
Incredible breakfast, location steps away from the main square and very friendly staff.
Everything is fine
The breakfast is excellent, very complete and very rich. The room is very comfortable, you can adjust the temperature to your liking. It is close to many restaurants, bars, walking distance to the city center and the casino. Highly Recommended
Excellent very rich healthy and fresh
Very well located hotel, very friendly and helpful staff
Nothing, everything is very good
I have stayed several times at the hotel and it never fails. Everything is always perfect.
Until recently, breakfast was brought to your room for free. Now, in order for them to deliver it to the room, you need to pay about 5000 pesos.
Very comfortable beds and a very well heated room. As for breakfast, quite varied and fresh. The staff is very polite and helpful.
Location
lemon pie and treat very friendly staff
Excellent breakfast. Attention, friendliness of the doorman, receptionists, cleaners and the casino. Everything is great!!!
Any. All perfectly !!!
The breakfast and the attention of the staff, everything is perfect !!
It was very hot in the room at night, I had to sleep without shelter!
Excellent measures to prevent COVID infection
I can't mention anything because it was a great stay
Environment and staff care. should have been at home
good location, very clean, very friendly staff
They could open the restaurant at lunchtime, or at least advertise the hours more clearly.
great breakfast
damaged air conditioner
Good breakfast. good staff service
Two household details, but for a hotel they are very, very important. the towels had a musty smell. For hotel category you. this is unfortunately not acceptable. Secondly, food is not recalled in the corridors. I got a room on the side where food was consumed around the clock in the hallway.
good location good bed
the food did not live up to our expectations due to the lack of variety on the menu, for example, there was no pisco sour
Very nice and comfortable room, clean
The room had a leak in the heating which was constantly noisy throughout the stay.
Everything
There is no private parking. Although the place is safe.
Very good location, you walked the block and you were in the center. There was always parking for our car. The staff were very friendly, attentive, they went above and beyond for us. Excellent breakfast, very rich and varied, and we managed to eat a couple of times at the hotel. Very good amenities.
The room was very hot, however we asked and someone went to check if everything was ok. Air conditioning had to be used to counteract the overall heat.
Connection
Lack of cleanliness, was 2 days the breakfast trays on the floor outside, they did not leave towels
I liked everything! especially the attention of the staff
nothing, I liked everything
The hotel is nice, comfortable and well located. Good breakfast. Both in terms of options and product quality. The staff is very friendly and pleasant. Big room.
didn't find anything wrong. Except there was no power outlet next to the bed in the room. (at least not on both sides)
all
I expected more from breakfast
really like the hotel located within walking distance from the center. the staff is very, very friendly and attentive, any request was at our disposal.
any
It's nice, clean and they serve very well.
Sometimes it's hard to find parking.
Good attention. Breakfasts and dinners are very well prepared and rich
The heating in the room was spot. I did not like
That the room was spacious and updated, without bad smells or noise.
The reception staff are not as friendly as one would expect. The restaurant closed at 10:30 p.m., with no food option for those who arrive later. The empty fridge.
The location is great, the staff is very kind, friendly and helpful. The facilities and rooms are amazing.
Everything is great!
The comfort of the bed, the bathroom (they also have cleaning products and a hair dryer) and the location, which we found to be excellent,
Although the breakfast is plentiful, we thought it was time to include lighter alternatives (there was fruit, but the only porridge available was pure sugar). There was also no alternative given the food restrictions (celiac disease, vegans, lactose intolerance). I'm not saying they stuff stuff but skimmed milk, another almond and/or lactose free, healthy cereal and gluten free cookies or bread and they do it...just like other hotels in the same category. already accepted. The room we had on the second floor had only a bedside table, so I had nowhere to leave my things, including my cell phone, which had to be charged on the floor, away from the bed. Despite the fact that we were out all day, at night the TV in the room was very old, without internet, and therefore it was impossible to watch movies. Satellite TV problems.
Everything in general
I have no doubt
Location
There were more spacious rooms, with armchairs, etc. and I paid the same for a smaller room. They had a fireplace in the dining rooms and they never lit it. I come from the north and those details are noticeable, especially in winter.
The attention and kindness of the people in the treatment, the very good bed and the complete breakfast, also the heating is super good.
Although the staff is friendly, there is a lack of communication with the client. When I made the reservation they told me that breakfast was in the room, when I arrived they only asked me to confirm the breakfast time and nobody told us that we had to go to the lounge to have breakfast... I had to call to ask. On the other hand, the hydromassage tub did not work, this being the differentiating element to choose the hotel and that room, if I had known that it was bad, I would go to another room or hotel :/
Very comfortable beds, good heating, very friendly staff, very organized in regards to capacity and breakfast, even if you can't eat everything you can bring to your room for breakfast. Great location
The soap in the handwashing bathroom did not have a stand, which made it very difficult to apply the product (a small thing, everything is fine)
air conditioning
canteen early closing
Nice place with great location.
The acoustics in the rooms could be improved.
Very spacious beds el.desqyuno all balanced as always stand out
That's right, maybe a bigger parking lot would be easier
varied breakfast!!!
hard bed no chair or sofa in the room bad parking for very few vehicles
Varied breakfast, comfortable rooms, excellent heating
Actually the hotel does not have a parking lot, it is on the street, although it is a very residential and quiet area.
good attention
Didn't notice anything negative.
Very good breakfast, they ask before what you want. Food like in the south :)
location, convenient
the restaurant is closed at lunchtime
Clean, comfortable!
When I arrived there was no parking.
facilities and location
everything was perfect! the room was very big with a nice view and very good food!!
I can't say anything negative, everything is ok.
The room was perfect
There was no water in the room. Now they give her 2 stables
Good quality buffet, very friendly staff.
Window size for very little ventilation in the room.
The staff is very attentive and kind. Very good breakfast, as is the menu of your restaurant. Very nice view from the rooms.
Cleaning, breakfast trays, which were brought into the room, remain in the corridors for a long time. When we arrived in the afternoon, the ones that had been in the morning were there and they were taken away the other day.