The warmth of the staff, especially Paula, but applicable to all the reception staff, maids, dining room even the chef. The exquisite details of the hotel. Excellent breakfast and meals. The food that they prepared for us. The location in the center of El Frutillar and one block from the lake. The comfort of the facilities. Parking at the hotel itself. The spa.
Nothing, we would definitely go back
Amenities and staff.
Nothing, I loved everything
The attention of the staff, very kind and interested.
The breakfast is very rich and abundant. I fell in love with your garden And the jacuzzi at night is excellent
Greater variety of dishes in your restaurant
It is very comfortable, clean, quiet, good breakfast
the parking is on the street, open
Cleanliness, attention, decoration and location
carpet floor
good care
the noise of the laundry
location and price
little breakfast, there is only one bathroom per apartment and it is not enough for 4 adults, there is a lack of implementation (microwave, crockery, kitchen towels, wastebaskets, utensils in general) and it is halfway between a cabin and a hotel room, cleaning service should last a couple of hours (one goes to rest and it takes time to get four people up and have breakfast with a single bathroom)
We were impressed by the beautiful gardens, the very good attention from Paula in particular, who received us and her owner, the impeccable breakfast and 100% jacuzzi, a good and central location a few steps from the lake and the lake theater, blocks from the German colonial museum, 100 % recommended, of the hotels we have known far away this is one of the best, 👏🏻👏🏻👏🏻👏🏻👏🏻
nothing, everything is perfect
A beautiful and warm hotel, and a great kindness of all staff. The apartments are very nice, with everything that is required to spend a pleasant stay.
very friendly staff, tried very hard. The breakfast was excellent. You are only one street away from the promenade.
it's a bit old, but everything is still in good shape. Struggled with the door lock...
The attention of the staff was warm and efficient. They welcomed us with great kindness and the best vibes!
a whistle of cold air in the window above the head of the bed (easy to fix with a weather stripping!) I turned the mattress over. On the other hand, noises and conversations from other rooms can be heard a lot!
Very friendly staff, everything very clean I would go back anyway
any
Cleanliness, location and amenities
There is nothing to blame
all
any
The location, the excellent attention of all the staff without exception, the exquisite breakfast
I did not give the maximum score, because there was only something that was a little uncomfortable, since our room was next to the laundry room and since it is a wooden building (beautiful) it felt like they were constantly walking from very early on and that was annoying noise
is renovated with cozier rooms an outdoor jacuzzi was installed surrounded by a beautiful natural environment Very kind and nice staff
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A comfortable and functional place, the shower theme is very good, pressure and amount of water
the scale to get to the second floor room is uncomfortable with a suitcase
Everything absolutely everything, clean, quiet
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The apartment was very clean, well equipped, heated. Mattresses and pillows in perfect condition, good quality sheets. The hotel in general is very nice and well cared for, garden with nice details. We ate there one night and the food is of good quality.
GOOD, GOOD ATTENTION
Indeed, everything. The staff is very friendly, they gave us recommendations of the place, they gave us breakfast and even some souvenirs. The aesthetics of the place are so beautiful that I wanted to photograph everything. The facilities are very comfortable, we rent an apartment which is perfect for families as you can cook and they are fully equipped. Extra credit for the jacuzzi which adds a fabulous touch to the stay. I will definitely be back, I fell in love with Frutillar
Everything is great, nothing to add
comfort
any
Care and cleanliness
Any
everything, atmosphere, common areas, location.
Location
breakfast
garden view
everything is ready for a pleasant stay
Very cozy, kindness, cleanliness and rich breakfast
As far as cleanliness, impeccable! Rich breakfast as well.
Solid veneer was difficult to open and close.
The aesthetics of the place are very nice, the rooms are well heated and the breakfast is very complete. The location is ideal for walking along the promenade. All staff were very attentive
Everything was great, the food was very tasty.
everything in general
Attention
noise was heard
excellent attention of the staff in general and especially Constanta, who received us on the first day, and the attention of Paula, who showed an extraordinary character and good will.
WE LIKE EVERYTHING!
Comfortable rooms, excellent breakfasts and excellent attention
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Good attention, kindness and good location.
all
any
Everything is fine
Any
does not apply
Great location and cleanliness of the place. The front desk staff are friendly and courteous.
Excellent!!
Very attentive and friendly
Just a little noise. It must be due to the construction type
friendliness of staff, location
There was a water outage in the area, so there was no water to use the bathrooms.
perfect place
I really liked it, the only thing I can say that I did not like is that pets are not accepted, but everything is fine
Everything is very clean and comfortable
Any
beautiful hotel, very friendly staff
They offer a spa, with a series of options to be carried out, but it is not true. Call the spa, they send me a message that they are busy. After a while I call again, I ask for a massage, he doesn't answer. I put hours when I could in my application. He did not answer me, until I sent another message, again he leaves me without an answer, and after a long time he tells me that it may be at a time when he had already said that he could not, that is, he did not even read my request. In the end he told me that they had no staff for massages, apparently they had to find someone. That's too bad. At reception they ignored the problem, saying that the spa was separate. But you don't have to understand that. The other detail is that they do NOT ensure parking, I know it is complex, but they should have an alternative. Well, to say that they are those and if there is more car it has to stay anywhere is not optimal, perhaps an alternative place in periods of high demand
space, bed
noisy between rooms
great breakfast great attention very good location
Parking could be better
care, cleanliness and comfort
any
very nice collaborators
I need a fan very hot rooms
Location, cleanliness, amenities
Noise from adjacent rooms, but that didn't interfere with our stay.
cleanliness, comfortable beds and close to the beach
The shower in the bathroom is uncomfortable, water falls everywhere and the shower door did not close well. It would be good to modernize the showers, for example a waterfall shower and for the key to be at the entrance of the shower so as not to get wet when you open it while waiting for the water to heat up.
Hotel Frutillar is great. Impeccable cleanliness of the place, very comfortable facilities and everything in very good condition. The hotel is very nice, the patio is beautiful and very comfortable for outdoor recreation.
Very clean very friendly staff Can be ordered from the kitchen
The attention of the receptionists, especially Paula, is very kind and cares about our well being.
More variety for breakfast
All
The beds are very comfortable and with albo white
All liked it!
Hotel cleaning and maintenance. Excellent staff attitude. The hosts are top notch
Bathroom size and soundproofing between rooms
the attention of all workers was excellent
what is also not so inconvenient but disturbing from time to time is the parking lot as there are very few of them and if you go out you might not find it again
beautiful and cozy place… a few steps from the lake
Very good location and very nice courtyard. The breakfast is also very good.
Our room was next to the laundry room and had wood creaking, talking etc. very noisy
Private hotel parking (not much in summer). Beautiful place. great staff
Lack of air conditioning (very hot during the day, cool during the day in summer)
Attention, his people, cleanliness, food.
In general, everything is fine, the keys are very large.
Very good location and rich breakfast, very friendly staff
I can't think of anything
The attention of the staff, cleanliness and environment.
The main room on the second floor is very hot... maybe a bigger window to ventilate it better...
Full and abundant breakfast. Customer service from hotel employees Landscaping work in Gardens
room insulation
Very good location and very friendly and helpful staff. Everything is very clean and comfortable
Although the menu was very good, unfortunately there was no room service.
cleanliness, location, friendliness
there is no connection with the territory, that is, identity with the territory on which it is located. Minigolf is a toy!
The location is excellent, in addition to its comfortable facilities and beautiful interior garden.
The fact that it will not have a microwave is a must these days.
Very noisy neighbors and very early 6am
All the staff are very friendly and interested, ready to help. everything is very clean and with covid protocols. very good location and beautiful interior and exterior design.
You can hear absolutely everything that is understandable due to the structure of the hotel, but it is not very comfortable to relax.
The hotel is really nice, it is excellently decorated, very cozy and friendly staff. The breakfast is very rich and satisfying.
soundproofing. That was his only argument against it, on the top floor is the hotel's laundry, which is open during the day, we tried to take a nap, but it was inconvenient, there were also children in other rooms, and they could be heard very well in our room.
Great location. Very good attention, considerate and very kind
Bad soundproofing. Reduced dining offer
very good and calm
everything is fine
Hello, the hotel is well located, comfortable, bright rooms. What I liked the most was that the furniture and bedding were in perfect condition.
I think that the cleaning is not so neat, for example, in a separate system that includes cleaning even when buying breakfast at the hotel, the dishes were not washed. Maybe they should have pointed this out earlier.
The facilities are good, however in our room there were permanently annoying noises.
Irritating noises
warmth calmness
that they do not wash the dishes in those living in the apartment
The friendliness of the staff, especially Constance who was always very friendly. The breakfast was very rich, very good coffee, eggs and jams. It complements very well the experience of Frutillar, a beautiful and quiet place.
Maybe it's a little cold in the bathroom.
Comfort facilities; good breakfast quality, friendliness of people.
pillows; low offer of snacks at night-
great service from staff and owners. In addition to the excellent breakfast which is really very homemade and good which we enjoyed very much.
Very clean and well equipped, it has been recently refurbished with great taste. The receptionist was very friendly at all times.
A good hotel, apparently reconstructed from the previous infrastructure, there is not much to write about, everything is correct, it just seemed to me that the owner or manager at some point went into the dining room and violated her comments, I personally don’t like it, this is my own kind of relationship like they say it's rare for me but it was, they have to stay in their state behind the scenes making sure everything works well, their presence with guests is not required, this is similar to what happened with me several times in Pucon and other places , which I visited, especially in restaurants: who visited us, in the middle of lunch or dinner, they came up to the table, asking how you were doing ... what to tell him ... that everything is in order, but how many of us at that moment will tell them that there are problems, ,, the food spoils even more, if there are inconveniences, I think that these consultations are unnecessary.
The breakfast is very rich, the location is very good and the customer service couldn't be better.
It's a good place, very close to the beach, city center, quiet
The isolation between the parts is very weak, you can hear everything
The place is incredible, its facilities are modern and comfortable, those who visited us were very kind and caring, the food was amazing, the cleanliness was impeccable, I would come back a thousand times to stay here, many thanks to all the staff!
Familiar and very cozy
This is a welcoming place.
This is one of the nicest buildings in the area, it is very well looked after, we found this place beautiful, the staff were very friendly and provided us with all the information we needed to stay. Breakfast and overall very good service, we will definitely stay here again.
Being very picky the only thing we think can be improved is the parking which is on public roads, the area looks safe but still cannot be trusted
Very comfortable and good service overall.
Everything is fine
The attention of the staff is very nice
I like everything
Proximity to everything, very clean, comfortable.
The bathroom window faces the street.
In room 17, noise and knocks from the next room are heard all day, this is annoying and interferes with rest, otherwise excellent
I can't stay for more days
Nice and traditional hotel well located, but ....
Poorly equipped bathrooms with a smell of sewage
Calmness, silence and home atmosphere
Room service and intercom can be realized
It is very cute, and has a very good location.
The TV did not take the channels, we had problems with the door, the heating was programmed and could not be turned off, so it was very hot.
Very clean and comfortable. Worry about the details.
A bit pricey for the type of hotel.
Location Cleaning Comfort
Location Cleaning
Parking problems They didn't have a microwave
Message.
He doesn't have a smart TV. Breakfast is not buffet style.
Room and location
Availability of what is offered on the dinner menu.
Excellent conditions and attention.
The location is very good and close to everything. The place was beautiful with nice decor and friendly staff.
Given the value of this place, I believe that the acoustics in the cabins need to be improved.
The hotel staff were very friendly and the cleaning was impeccable.
Very nice room and breakfast
To get to your room you had to go through an external corridor and this information is not available when booking.
Cleaning Comfortable beds Newly renovated infrastructure Location very close to the lake Attention of the staff, I forgot the ring and they told me right away when they found it
The heater takes a long time to warm up. You may have heard a little noise from the neighbors remaining
Great breakfast and location, nothing to say and the girls at the front desk are very friendly
Nothing wrong with the comments
The cafe is open 24 hours a day, we were late and our food was kindly prepared.
You cannot eat food in the room, we wanted to bring coffee into the room to avoid common areas with the commune in stage 2 and they told us that it can only be consumed in the cafeteria.
Everything
All perfect. Very clean, well located and very friendly staff! All the Covid measures worked well and also the apartments and rooms face a patio so you do not have contact with others. Delicious breakfast, would definitely go back.
That the departments do not include some type of basic breakfast, as they are in Phase 2, the cafeterias where you can have breakfast nearby are closed on the weekend.
The rooms are very well equipped, clean and very nice. Very friendly staff, delicious breakfasts
Any
Attention of the reception staff
This is the second time we have stayed at this hotel. It is beautiful and the staff is very friendly (especially the girls at the reception are also friendly. The cleaners did not say hello). But this is also the second time I've heard them speak and the snoring from another room is not something excessive but something that could perhaps be improved upon. The breakfast is gourmet but the food they offer on the menu is reheated. Too high prices for reheated food.
Everything is fine
Very cozy with very comfortable rooms, excellent attention from the administrators, very good service, close to everything
The price/quality ratio of the menu that made up the menu could be a bit expensive, nothing else. Everyone have a good rest
It's very cute, it has nice details.
Cozy . Good attention from reception staff.
Bathroom smell. When opening faucets, the smell of drains was unpleasant.
Lake location and weather
No mini bar, water daily.
Very good breakfast and dependencies. Friendly and polite treatment. Good equipment. clean and sanitized
The lunch and dinner menu could be expanded.
The location is a few steps from the lake and restaurants, the inner garden and a beautiful view from the window, the comfort of the rooms and breakfasts (although the portions of the kitchen could be more).
I understand that they have to work with a small amount of staff, but this meant that they gave us a bit of flexibility for breakfast and room cleaning, it's not ideal for relaxing, I think they could improve that aspect.
Minigolf for children Everything is very close, care for passengers
Maybe for the price breakfast can be included
Very central location and very friendly staff.
Connection
Distribution of departments
Very good breakfast: fruits, cereals, eggs, alternatives to choose from, plentiful. excellent attention, very comfortable room, tempered. good alternatives for lunch and dinner considering everything was quarantined
The setting and equipment, was very accommodating to our need for accommodation, considering that we were with children. Good heating system, comfortable beds, clean bathroom. Exquisite breakfast (for a fee).
Perhaps the only detail is that the parking lot is on the street, in the front yard of the hotel.
The friendliness of the staff, the breakfast, the privileged location
That there is no intercom in the rooms, I have a 3rd-age cell phone and therefore I do not have whats app, to communicate in case of any unforeseen event.
Lovely sheets and breakfasts
Only that whoever is on the first floor hears the noise from above
Cozy, clean and everyone is very friendly. It would be great if it had more services for visitors to relax.
Its location, the comfort of the bed and the well-maintained decoration of the room and the hotel as a whole
The breakfast offer was not fully offered due to the pandemic and the bathroom sink without a system to allow the plug to be removed and the water to be drained.
Good breakfast
It doesn't have covered parking, you have to leave your car outside.
great service, very friendly staff, very pleasant stay, 100% recommended
Very good hotel. The breakfast was quite rich and complete. In general, the attention of the staff is very good. The room is very cute. The hotel has a very good location, two blocks from the lake.
In particular, I find that the space in the bathroom is small and makes it a bit uncomfortable.
Perfect location, beautiful, comfortable and coffee filled rooms
The beds are very uncomfortable very soft.
My wife and I felt at home as the rooms were spacious, very clean and tidy and we liked the decor. We rent an apartment with a kitchen and everything you need for a comfortable stay.
Everything is clean and in order. The hotel staff is very kind.
Somewhat minor, breakfast arrangements and cleaning times need to be entered upon arrival during the stay. But in fact, as I said, this is something insignificant.
The hotel is very good. Ideal location. The owners and all the people who worked there are very friendly and helpful. Everything is perfect.
A bit noisy in the room on the first floor, but I was kindly moved to another room.
Cozy, clean, comfortable, very beautiful and excellent location, very attentive staff, delicious breakfasts and dishes. Good heating.
Heard between rooms.
Simplicity and comfort of the apartment
Noise in adjoining rooms
The location is great and the service is even better.
Warm, full of beautiful details, cosy, newly renovated, exquisite bedding, all necessary appliances and a beautiful patio, very rich breakfast with sweets and eggs. Natalia the administrator is very kind and responsive
Any
Great location. Very comfortable. Spacious modern rooms and very friendly staff. Special mention to the very attentive and available owners
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1- Emphasize the breakfast offered, well varied and typical of the area. 2- The staff is very willing to help you with anything or anything you need. I have never seen a bad face. 3- The hotel has a very good location, in Frutillar Bajo, 1 block from the lake. 4- Pretty good COVID 19 protocol.
1- We did not like the poor soundproofing with other adjacent rooms. (I think you could invest in improving this, especially if you're going with the idea of relaxing or getting away from the noise of the city. 2- The cleaners seemed new or poorly trained. We had some issues. It's extremely important to maintain good protocol in front of guests.
Breakfast
Any
Environment
Heating
Very rich breakfast.
They do not offer freedom, and there is no privacy, you can hear everything from the other room.
We came to Bicycle from a tiring trip and we loved it! Central, which was attended by its owners Andrea and Frederic, who last night treated us to pumpkin soup and a lit fireplace, and in the morning had breakfast in bed with eggs, kuchen and homemade jam. Incredible. All new amenities, rich bathroom, rich bed, TV and terrace. Super recommended! The best option in Frutillar
The friendliness of the staff, the location of the hotel, the impressive breakfast, the proximity to Lake Llanquihue and its attractions.
Bad soundproofing. This is terrible. You can feel the noise of the upper floor and neighboring rooms. Bathroom: Defective silicone seal (water came out). Shower door lock failure. Pretty small bathroom.
Comfortable, very good service, great breakfast and very good location
A bit hot as the bedrooms were on the second floor. In addition, the location of the bathroom on the first floor was inconvenient if you had to go downstairs at night.
Hotel that perfectly reflects the typical architecture of the area, but at the same time has quite modern and well-kept interior equipment. In addition, the location is excellent, close to the waterfront and the main attractions of the city.
The breakfast is good, but with little variety compared to hotels with similar characteristics.
We went on vacation with a baby under 1 year old and the care was excellent. all very friendly
The location is excellent, close to the museum, theater, beach, craft fairs and places to eat. Comfortable, spacious and impeccable room and very friendly staff.
When we arrived we had to wait a few minutes because the room was not ready.
The quality of the rooms and the breakfast is very good. The location in Frutillaer bajo is preferable, even though it does not have a view of the lake. The staff is also very attentive.
Although everything went very well, the price is also quite high, therefore it is the corresponding thing; perhaps I would have liked a larger bathroom.
Cleanliness and friendliness of the staff Tranquillity
More space to put the suitcase space in the shower
The bed was very comfortable and the breakfast delicious. Beautiful decoration.