We loved everything. The room was large and sunny. The bathroom had a walk-in shower and was comfortable. There is a warm connection to the pool and spa center. The breakfast was good. There were 7 types of combinations. Around the hotel was the most attractive part of Zlatograd. The staff is very attentive to the guests and very responsive. Hygiene is at a good level.
I commented with the front desk about the architectural misunderstanding regarding the balcony. A narrow balcony on which 2 adjacent rooms open. Moreover, the doors are glazed with transparent glass. With unfamiliar families, this is very uncomfortable. A solution should be found with a decorative screen or one room should be deprived of the balcony.
Clean and new hotel
Uniform breakfast
The staff.
I had never come across such a "messy" architectural hotel. The reception is at the other end, not of the hotel, but of the river and serves several buildings. For the pool, you run on a towel across the bridge and then through the restaurant. Arm yourself with patience, it's worth it!
Clean, cozy, friendly staff, delicious food, pools, spa ... everything. Thank you for a wonderful holiday!
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Delicious breakfast. Pleasant and smiling staff.
I wish more guests.
The breakfast was excellent and had everything we needed. The location of the hotel is perfect, and the Ethnographic Complex is unique for the country and for Europe. We liked the peace and comfort of the hotel, the indoor pool and spa area, the service at the reception and in the restaurant.
The hygiene in the bathroom could be at a higher level.
Clean rooms, good location and friendly staff!
The reception is far from the hotel part!
Not particularly rich and varied, but selected.
The coffee
The staff is friendly. The location is in the old town and is ideal for walking. The room is large and spacious, but taking a shower with your shower screen closed is a challenge.
The kitchen is frankly bad. The chicken kavarma had chicken, onion mostly and a mushroom here and there, all of which was not well cooked. The Tatra meatball was a regular meatball flattened to 2 mm. I don't know how the chef achieved it.
The complex is located near the old part of the city. It has everything you need for a pleasant and relaxing family holiday, especially if it is on a weekday. During the week, breakfast is chosen from a pre-prepared menu, and on weekends it is a buffet (there are more vacationers). The pool is wonderful, the staff at a level. We would love to visit the complex again!
No such thing.
The breakfast was good, the evening menu could have been better even though it was all-you-can-eat. There was no suitable food for young children on the evening menu.
I did not like that the water in the pool was not warm enough, it was not mineral water to be exact.
Nice warm pool, kind receptionist with kind gesture on leaving. Spacious room in country style. The hotel has a unique spirit - it recreates the charm of the Renaissance houses while offering modern spa facilities. There are many interesting places to visit in the area - Thracian sanctuaries, rock landmarks.
The food in the restaurant could be of a better standard, but there is variety. I liked that they offer typical Rhodope dishes suitable for vegetarians, such as klin, patatnik and kachamak. The pool was full of children and youths shouting and jumping, not giving people a chance to swim, and the attendant was not paying any attention.
everything
everything
The hotel has a wonderful architecture, a very good spa center, the pool was clean and pleasantly warm, the food is extremely tasty and at normal prices. We were a friendly company and had a great time, very good orchestra with live music, Rhodope bagpipes. Will definitely visit again!
Everything was up to par.
Everything was at an extremely high level
No such thing
Location, amenities in a few words Rhodopes in autumn. A dream walk
The size of the room and the view from it, the architecture of the hotel, the dinner, the massages. Polite, attentive staff at the reception, but in the restaurant and the service there, there is more to be desired!
The bathroom smelled of sewage and the liquid soap dispenser was almost non-functional. For dinner, a reservation is recommended at the Aleksandrovite houses restaurant. At full capacity, parking is insufficient, quite narrow and steep.
Great location close to the old town! Clean and spacious room, I only missed a terrace. Great staff at the reception and in the restaurant! The breakfast was plentiful and varied, but... I had expectations for Rhodope soft drinks!
There was an option to stretch out in a courtyard, but I lacked a terrace.
The breakfast was very good, home cooked food, environmentally friendly. The restaurant offered for lunch and dinner very tasty food at normal prices. The staff is kind and attentive. It is very clean and new in the rooms.
The breakfast was more than good. Diverse and perhaps best of all. The same goes for the service staff - the waiters, friendly and working tirelessly. I'm sorry I don't know their names, to write them. As well as the kitchen, speed and quality.
The ad left the wrong expectation for the room. The actual sizes are disappointing. It's not a problem perhaps by modest advertising. About the restaurant, I didn't like one thing. Serving warm red wine. It's not my whim. When I say warm, I mean really warm. I guess it was about 25 degrees. White wine and rosé: 10 - 12 degrees, red: 18 - 20 degrees. I love wine and that's why I allowed myself these explanations.
The breakfast is not good but perfect, the drinks too. The reception and relaxation of the hotel and the complex is ideal. People at the reception smiling and kind. The service staff are friendly and cheerful. No problems with these lovely people.
We were two adults and one child in the room, two lovely beds and a wide and comfortable sofa, at night it creaked when turning over, very unpleasant. When we left I told the nice girl about the sofa and she said that, oh, I had called everything will be arranged. It's my fault, I believe that this little thing would have been removed
The hotel is clean and well maintained. The rooms are spacious and very cozy. The staff is nice and kind. The location is very convenient but not very quiet as it is on a main road. The check-in is not very organized, since the reception is at a distance from the hotel and it is a bit unclear where exactly the entrance is and where one should actually check-in. After being told there was a large car park, there really wasn't. Even if the hotel was not very full, there were no parking spaces. The hotel part is huge, and everything else is small (parking lot, outdoor pool, spa center). It is necessary to cross a street to reach the complex's restaurant. Despite all the small flaws, the place is very nice and we would definitely go again.
.
Everything
No such thing
The breakfast was nice, on a block table, the standard things /eggs, yellow cheese, cheese, sausages, fried slices, sausages, sausages, water, tea, coffee from a vending machine/. The complex is located in a very quiet place in the old part of the city .The staff is smiling and ready to help. The pool is clean, the spa area is good.
The bed in our room had collapsed.
Clean and comfortable. The spa is wonderful.
Breakfast was a complete failure. Rotten eggs. When I asked to meet with the manager or chef, they ducked and let the waitress handle it.
Great location. Parking spaces near the hotel. Well maintained and clean hotel. Nice beds. Friendly and helpful staff. A restaurant serving breakfast and good food is located across the river, about 100 meters from the hotel, right on the grounds of the ethnographic museum complex. A beautiful new pedestrian bridge was built to connect.
Nothing
The place is very clean and cozy, the staff friendly and competent. The cuisine in the restaurant is at an excellent level. The water in the pool was pleasantly warm, we also benefited from a massage which was professional. We will certainly visit Alexander SPA Complex again!
There isn't one
everything
There isn't one
In general - I have no complaints, the good thing is that there was a choice at breakfast, the location of the complex is excellent with a view of the old city and the atmosphere in the room and the hotel is very good.
Excellent WIFI coverage. Hot water in the pool! Thanks!
Alexander's team was extremely polite and friendly.
The calmness and kind smiles of the staff. Really a lot of smiling and hearty people work in this place.
My advice to you is to pay a little more attention to cleaning, especially in the bathroom. This work will pay off many times over, you will keep the base for a longer time without major repairs. And about TV channels, you could restrict the use of some of them with a password or something else.
Excellent measures against COVID, impeccable cleanliness, friendly staff, the food is very tasty. The pool water was pleasantly warm!
Everything was up to par!
The spa is good.
The bathroom of the adjoining room is not insulated. The music from the restaurant can also be heard on the top floor.
Great location, clean and comfortable rooms, breakfast was delicious, staff was very kind and pleasant, very clean pool and Spa area. We will certainly visit again.
Noisy
The restaurant.
Excellent hotel with friendly staff. The pool is excellent, but it should be open at least until 7 p.m.
A little noise is more.
The hotel is great for the second year we are staying in it, everything was up to par and its location is in the old town and at the same time close to the center.
We liked everything.
We really liked breakfast, location. We also really liked the wellness area.
The water in the pool was very cold.
Atmosphere, service, food, spa center at an excellent level! Thanks!
There isn't one
Cozy and pleasant hotel, spa center, delicious food, friendly and responsive staff.
There is nothing I don't like.
Quiet, peaceful and pleasant place for a holiday away from the big city. Very good cuisine and interesting things to see.
Had wine in the reception along with the room, that was very good, the location was perfect and the view from the room fantastic! Also the staff was helpful.
We didn't like the beds, they were narrow and a bit uncomfortable. It had no bars of soap but only a single bar of soap and shampoo. In the pool he had hair down, he didn't even wear a cap. The breakfast was average, it didn't have many things.
The city
No one came to clean our room or change our sheets, we were with a small child, they were not even prepared and the food we ate, well, we died of hunger, it was simply raw, not finished, and the staff a little lazy
A nice family hotel, with a good location and a very good spa. The service staff is smiling and kind. The restaurants of Aleksandrovi houses have great feasts at good prices.
Like any place, it has its small flaws, but they are not so fatal.
The room
Going for keys to reception
the breakfast was poor. the location very beautiful
breakfast
Service, atmosphere, staff, kitchen - at an excellent level!
There isn't one
The hotel is great - clean, cozy with a view of the ethnographic part of the city and is a combination of modern and household furnishings. The staff is responsive and friendly, available at all times. A great opportunity is the availability of the two pools (outdoor and indoor) and the various types of spa treatments. Breakfast can be chosen from a sample menu, is made on the spot and is very tasty.
The terrace is small and is used by two rooms.
Very clean room.
The spa area is open only from 10 am to 6 pm!
I liked everything. Very kind staff. Peace of mind.
The water in the pool is warmer.
polite and responsive staff, daily change of towels, replenishment of toiletries, helpful and smiling people.
the division of the complex into two parts