An education, differentiated training of the staff, by far what caught my attention the most! In addition to very tasty food (highlights for the breaded steak and the filet mignon medallion), an extremely pleasant atmosphere, the huge bathtub, phenomenal! Of the activities, I did the superflight (certainly the best experience) and the free fall (good for overcoming your fears, but it is very fast) I only have compliments to make, I was amazed!
Ah, here's the tip of taking a lid over your eyes to sleep, there's not that pitch of darkness in the hut (I woke up at 7 am with the sun)
Everything is fine, A bright, calm place, they will do everything for relaxation, from sound to lighting.
Parking, they could create parking next to the rooms.
employees
I couldn't watch TV.
The view is very beautiful, the activities included in the stay are very helpful and the staff are friendly.
Only for dinner on the first night we were not well served and the food was not very good.
Everything is fine, congratulations!
The place is very quiet and the staff are very friendly. The sunrise is incredible here and is a place for those seeking peace and tranquility. My dog can enjoy swimming in the lake until he gets tired and the trail to the waterfall. There are some really cool rides here such as waterfall, rafting, freefall and zipline.
I chose this place because it is pet friendly, but the hotel does not have the infrastructure for accepting pets. The website says the restaurant is pet friendly. However, I was kicked out of the restaurant to stay outside. The open area has an umbrella and chairs where it is very difficult for waiters to deliver food because it is in a slippery and hard to reach place. I also had sun, rain and no lighting at night - that is, I stayed in the dark and in the rain for dinner. The cabins are very comfortable, but I noticed leaks at night when it was raining. The food is very tasty but returned with severe food poisoning. The rides are pretty steep too, with the exception of free fall riding, which doesn't have the proper infrastructure, leaving the ride at risk. Drinks are not included and I was not informed of this in advance.
Sunrise view, balcony with hammock and outside shower.
Balcony, hammock and outside shower.
We stayed in a stateroom, great rooms, very new, very comfortable and clean sheets and towels. Great bathroom. A very good path inside the hotel and easy access to a beautiful waterfall. Breakfasts and delicious homemade meals.
I just think that for lunch and dinner you might have a menu with a lot of options.
Many activities need to be carried out despite the Covid-19 problem. Very helpful and helpful staff even at the booking stage, after the first problem with a credit card. Very comfortable and clean room, like the rest of the hotel.
Unfortunately, the pool and some other events did not work because of the managers, but because of Covid-19.
The price of the inn on Instagram was lower than on the booking, I noticed that I looked into Instagram from there only on the penultimate day.
Everything is very new and clean, beautiful place, with excellent opportunities for outbound excursions!
Loved the activities, breakfast and lunch.
The only thing I didn't like was the beds they set for my mother and my son, they couldn't move on the bed at all, which made a lot of noise.
Very helpful, polite and helpful staff.
The Pousada was renovated during the stay, which caused some inconvenience.
Service for employees
Very good breakfast, great rooms, very helpful staff ... everything is very good!
Definitely the best place in Brotas. Everything is perfect, beautiful place, quiet, EXCEPTIONAL breakfast, very polite staff, good tour team, fun ... anyway, I would like to name everyone here, but the text would be too big ... lol. I want to come back very soon !!!!!
I didn't like leaving
- Responsiveness: all staff are very helpful, especially Amanda; - view from the room: the chalets have an incredible view from the balcony; - excellent guidance on possible tours to be undertaken; - very animated tour instructors; -
“They don't have a night kitchen. If you arrive late, the guest will not be able to eat. Offer night kitchen or restaurant arrangements (pizzeria, snacks, etc.); - the switches are located under the bed, not on the head of the bed; - There are no TV channels in the room. Being smart, there is the option to watch YouTube or Netflix. However, the hotel does not have a Netflix account. If you don't have one, just focus on the YouTube option; - Gas from the showers is not supplied, there are cans under the chalet; - On the highway there is no sign to exit to a dirt road. The entrance is difficult to see at night; - There are few garbage cans in the tavern; - Lunch with multiple mixing options (only two meat options. Those who do not eat red meat do not eat the mixture). Cold food with little replenishment.
Reserved spot great for those looking for some privacy. Accommodation with excellent accommodation, comfortable and exceptional cleanliness. Landscape, incredible view of the Brotas-sp. An attentive work team and excellent service. Breakfast and excellent food quality and breathtaking views.
Night lighting for easy access to housing. The structure of the trail for contemplating the waterfall. Wardrobe, shelf inside the room.