Friendly staff, great location, clean rooms and overall.
At night, the heating turned off, we had to sleep in a hoodie, we did not wait for hot water. Not all bathroom amenities were available (no toothbrushes), no booklets to call reception. I don’t know how such a problem in general, the hotel indicates 4 stars, from the strength of 2
It was a nightmare as soon as I arrived I asked for a refund, the sauna wasn't there or wasn't working the gym was the same as the swimming pool even worse, and at my request at the reception they were even annoyed, not to mention the customers who sang songs until 7 in the morning. morning drunk in the central hall between the rooms, at the request for money recovery to change hotels they told me to wait for Monday that the boss was there .... it was Thursday ... so they climbed me 4 days practically hostage to the refund ... only on tuesday i got 3 days refund back and got away with it ,,,, this hotel really ruined our holiday
To be fair, the hotel has a good location and the employees themselves are smiling and polite, but they have no idea what the service in the hotel is and no one trains them obviously.
Before checking in, I read the reviews, there was simply no choice and time was ready that the hotel does not pull on any stars, but what I saw there exceeded all my expectations! It seems that no one manages and controls the hotel, imagine that after they hung a sign on the door to clean the room, later they found out that they just took out the trash .... and everyone didn’t clean the beds, didn’t change the towels, nothing at all. I rented a family room with two bedrooms, very old furniture, broken lamps at the headboard fastened with adhesive tape, terrible mattresses, two TVs and both do not work, but the main thing is a breakfast cafe, I have never seen anything like this anywhere, the guests are presented to themselves, the dishes on the tables are not removed, the spoons, forks and knives are different, it all looks not very neat, there are no teaspoons at all, the guests stir the tea with tablespoons, at the request to give a teaspoon, they brought me one and solemnly handed it over .... without comment.
Double bed in the room
The glass in the bathroom is stained, and the phone is covered in dust. The shelves in the closet are also dusty. There was no dental kit. There is a kettle and mugs, but no tea. The price is high, but the service is at the level of a hostel. And I canceled my booking because I didn't want to spend a second night there. The manager said he would fix the issue. At booking I made a request for cancellation, but they did not specifically confirm it. As a result, the money was withdrawn the next day, and another administrator said that, alas, we can’t do anything already, since it was paid. I feel like I've been deceived.
Very helpful staff
The equipment was worn out or not working!
nothing
Everything and the pictures are different from nature, and I do not recommend a hotel for Arabs or Muslims because their bathrooms do not have a bidet
I liked the location, the staff.
booked on the road, did not have time to read the reviews. the hotel is old, renovations are crumbling in the rooms, it was dirty everywhere, the bed is a different story 😖 everything is in spools 😖 there were remnants of used hygiene items in the urn. Instant coffee 😩
Nothing to please
Absolutely everything is bad
Big rooms! The staff is very pleasant and helpful. especially the owner of the restaurant.
there is no data
Location, staff, bar, prices, everything is perfect🤩
There's no such thing
Excellent breakfasts. Convenient location. Responsive staff. Cozy bar with great music.
All liked it. Breakfasts are hearty and varied. Beautiful hotel, balconies to the winter garden and jazz in the hotel bar. Recommend.
Cool on the first floor in winter.
hotel location and design
poor breakfast, poor wiring, dirty windows
Special thanks for the breakfast. Firstly, until 11 o'clock even on weekdays. Large hot selection, salads, fresh pastries. And also a glazed courtyard/lobby with live trees, palm trees and singing canaries. Great fun in the center of Yerevan.
The fitness room is a bit dated.
location, breakfast, staff!
We need to slowly start the renovation!
Close to the center
This is not a 4 star hotel. Booking is misleading and the inscription above the hotel entrance is also misleading. My way of searching on Booking was 4 stars and a pool. The staff discouraged us from using the pool due to it being very cold. There should therefore be information that the pool is seasonal, or that the rooms are not heated. But after seeing the level of cleanliness in the bathroom of the hotel room I wouldn't use the pool, old dirt between the grouts, the shower hasn't been scrubbed clean in a very long time. The TV humming channels and no cable to connect a laptop. There is a kettle and cups in the hotel room, but you have to bring your own tea as there were no tea sachets available. Good thing there were bottles of mineral water. Breakfast available, but I wouldn't rate it as tasty or very tasty, instant coffee only. Overall a disappointing place.
Breakfast was cooked too late
In general, everything is good
The price for the room is too high
The staff is super. Lovely, atmospheric place. Very convenient location.
The staff are very helpful and kind. Solved the problems quickly.
Breakfast - completely change the ingredients. Exclude cheap sausages and sausages. Diversify.