Lack of maintenance of the place. The photos they show do not match reality. The pool with dirty water and a lot of chlorine impossible to enter. Old appliance room. To get to the dining room we had to do it from the outside, which is why on a rainy and hail day we GET WET. Dangerous for people with problems going up and down stairs since to go to the different areas of the place you must use them. The shower in the morning you could not regulate the temperature of the water (you burned) and at night there was no hot water. Breakfast should be more varied
The location, the friendliness of the staff
The television did not work, it had no control, first night it turned on manually, then it didn't even turn on. I was never able to connect to the.wifi from the room.
The breakfast was not very rich. Although it was varied. I already knew this place because I was there a few years ago.
Lack of maintenance. I went 5 years ago and was amazed. But now I'm disappointed. Very little maintenance. There was no internet in the room. And they charged me the price in dollars. Much more expensive than when I booked 1 month ago. I have never had to pay more than when booking. Completely disappointed. the price is not worth it
The view of the hotel is beautiful! very complete breakfast Perfect room for couples
Heated pool and gym out of repair Wi-Fi failure
Ubication. The tranquility of the place. View of the lake and mountains
Lack of details in the apartment.
Comfort, mattress, shower.
The entrance is on a very steep dirt road. Number 19 view was not on the lake, but on the roof of other apartments. Inside the apartment, the bathroom has an open ceiling and the noise passes through to the rest of the apartment. There are many bumps in this place, too many stairs outside and inside the apartment, bumps in the bathroom, bumps in the kitchen and in the living room.
view from the apartment to the lake, park, swimming pool, in general a cozy place. and the breakfast service is very complete, lots of places available for different activities!
We could not connect to the Wi-Fi network throughout the stay, which did not reach the apartment, then there is nothing to add
The view of the hotel and the fact that it has a private garage.
Lack of service.
From the front desk to the cleaners are the best. Exceptional facilities and staff
You must update the white !!!!!!
the best thing about it is the view! very well located overlooking the lake.
Although it has a privileged view, if you are traveling without your own car, you are far from the center and there is nothing to eat nearby. The place does not offer dinner and it would be desirable if it did. acceptable breakfast.
The place is dreamy. The pools and sunbeds are very comfortable. The sun loungers next to the lake offer breathtaking views.
The facilities are great but they didn't have proper maintenance. We couldn't use the gym any day, we asked for help and they told us they used it before and they never came to help us, the equipment is very worn out to the point that it can't be used. The bike is literally wired, it would be preferable to have it closed than to pretend that someone can train there. I was charged for the room, rounding up the dollar, and when I asked the person who performed the operation why, he said "because" with the movement of the shoulders, as children do. The wifi didn't reach the room, the smell in the room was nauseating, the cleaning was low, then they filled with the smell of bleach without a good cleaning, they only have rooms with carpet, and since they are not in clean conditions, they create a smell. We were then upgraded to a very comfortable and well equipped duplex with less smell but just as dirty. The whirlpool was yellow, horror. They don't have an elevator.
Leaky ceilings, dirty sheets, mediocre breakfast, broken bar, spiders in the room
Beautiful view of the lake and a very comfortable pool.
We had issues with the room; but we spoke to the front desk and they moved us very kindly.
Pool and room
Very poor Wi-Fi signal throughout the complex.
The comfort of the apartment, the view and incomparable amenities.
the location next to the lake is unique. the complex is very good. the view is beautiful, at night the pool glows.
neglect of the park, it's a shame. They have many water sources without a functioning waterfall, with stagnant water, a breeding ground for mosquitoes. there were mosquitoes in the rooms. they must be careful
I really liked the park, solarium... divine! Very relaxing. ... the drinks they prepared for me at the bar outside were great too!
All liked it.
Very good breakfast. I would add more salt
Signage upon arrival
THEY DID NOT RESPECT THE PRICE OF THE BOOKING. IT HAPPENED TO ME FOR THE FIRST TIME IN YEARS. VERY BAD CRITERION FOR RESOLVING AND EXPLAINING THE QUESTION.
Breakfast is ok but could be better with cold cuts. The overall view from both sides of the hotel is amazing. Heated pool with good water temperature and stable schedule.
Wi-Fi in the apartment is not very good... the signal is there, but weak. Breakfast could be improved by adding cold cuts.
unbeatable location Holiday homemade meals Pools (both)
Some cleaning error, nothing serious.
The view from the room and from the pool is amazing.
Everything is great in the hotel.
The lake view is great!
There is no Wi-Fi in the rooms, although it is stated that there is. In any case, specify the scope.
Facilities, heated swimming pool, dining areas and beautiful garden
There was no music in the gym
Awesome breakfast and great location !!
Yes it was very nice
No doubt the opinion. Although in front of the first line of apartments where we were, they unknowingly built another block of apartments, which partially obscures the landscape that can be seen from the dining room. Breakfast with gourmet pastries and bread. Double mattress. The breadth of the department. Gardens.
The heated pool was not as expected: it was chlorine and salt with water. It contained 10 chlorine tablets, saturated with an unbearable smell and incredibly salty taste. 20 minutes after I was there, my daughter started to feel a burning sensation in her body and we had to leave. She was irritated by the scalp, etc. The second time the same thing happened. So we didn't use it anymore, although we chose the hotel precisely because of the pool. They do not require Covid collection. For example, there were only three containers of liquid alcohol in the entire breakfast room, no spray when entering, to sanitize hands before touching common cutlery, picking up bread, etc., no dispenser on tables, no ventilation, no distance or control. The entrance to the pool was off-duty, with which, whether there were people there or not, no one controlled it more than yourself. They don't provide shampoo or rinsing cream ... With a 10,000 pesos a day fee, I don't think a sachet will do a $ 10 effect. Ditto with new dishwashing sponges. At 10 o'clock in the evening we ran out of "mineral" water, and the hotel simply did not have a vending machine with drinking water (and did not sell it). Irregularities both inside and outside the apartment. Not suitable for people with disabilities or the elderly.
Everything. Open space, tranquility, view, breakfast, room, attention.
Heated pool cleaning.
Breakfast is very good, magical place
Lack of hot water in the shower
Facilities, full gym. The heated pool is a luxury for colder times. View of a beautiful room, little noise as it is far from the central part. WITHOUT A DOUBT WE WILL BE BACK!
EVERYTHING IS BEAUTIFUL. The breakfast is very varied, it would lack some cheese and ham to have a salty option. The variety of sweets were delicious, fresh and handmade.
That the heated pool bleached my mesh
I loved the view and the garden.
I didn’t like the Internet because I rely on the Internet for my work and we had problems with its daily nutrition. I was also advised that the sauna would work, but it is not. One of the reasons for choosing the hotel was the sauna.
Unique view, facilities, heated pool
Frigobar, bath salts, small parts, sunken mattress
View Comfort and spaciousness of the room Outdoor installations Warmth of reception
The view is excellent; The exterior is very nice and clean, the heated pool is very nice, it is too bad that it is isolated from the complex.
Wi-Fi connection was interrupted
Great hotel! Great design, views and amenities! Simple but complete breakfast
The only thing that needs to be improved is Wi-Fi, but it serves to turn off!
Great hotel, visits in the neighborhood are impressive
The only bad thing is that the street for entering the hotel is destroyed, and even going out on it can be dangerous due to the speed of cars at such a height as a rat.
View from the apartment
Some people don't like the view of the lake. Check-out time. The slopes of the complex and they will not help you with your luggage.
The scenery and amenities are not to be missed. Highly recommended
Wi-Fi disconnected from time to time
Great views, rich breakfast and the best attention. I recommend 90%
It is not prepared for disabled people, there are no ramps.
Room. Whirlpool. View. Garden. Calmness. Bar.
Very poor breakfast. The bar closes at 18:00.
The wifi didn't work that well.
Excellent attention. Beautiful place 💚
The location, the view and I congratulate the small staff who go out of their way to keep the dilapidated facilities clean. The breakfast is very complete.
Photos have nothing to do with the current reality. Rusty railings, stained sheets and pillowcases, heated pool windows not washed for at least 1 year, broken ceramics on the stairs leading to the rooms, 3 high chairs in the dining room are all faded and the supports are rusty, and the worst thing is that they have small ponds with stagnant water on the sides of the stairs going down to the lake that are never cleaned, a complete lack of awareness as they ask that you don't even leave a hat with water because there the eggs of the mosquitoes that cause the fever are EXTRA deposited and we are in state of maximum alert throughout the country due to this deadly disease!!!! Very disappointed as the cost is 4 stars but the hotel is 1 star in terms of the state of its facilities. A road of dirt, stones and wells leads to the hotel, which has not been looked after for a long time. Room with very old carpets.
Location, view, services
The appearance of the complex is excellent. Swimming pool, bar, terrace. Delightful view
There are too many slopes even indoors. The upstairs bathroom is uncomfortable. And with inner unevenness
Nice view Reasonable location
Very low, all old and no service Flojo in services
GREAT VIEW. MUST SEE THE POOL AREA. VERY DIFFERENT AND REGULAR BREAKFAST
LITTLE MAINTENANCE OF POOL STRUCTURE
Landscaped areas ... lots of plants ... in good condition
I do not like that in the pool area they are allowed to carry speakers and play music that they already have an environment on, they have to forbid it, they go to rest, and in the end you will be overwhelmed by music that you do not want to hear ...
The wide view of the lake is the only good thing about the hotel.
To the left of the amenities, the bathrooms in the deplorable spa.
Park and pools
I will need to work in a restaurant at night
The apartment is very nice .. breakfast is very varied and rich.
There was no water in the pool ... this should have been notified in advance
Lack of season at the outdoor pool
The landscaping, the pool, all common areas are second to none. Great view of the lake. Invites you to spend a good part of the day inside the establishment! Of course, you have to go by car. Great for families.
Everything was great, but the little things could be improved: we had poor internet in our apartment. It would be great to have an electric kettle and some free tea/coffee (you could heat the water with a kettle and stove) and it's a mystery because there were so few outlets (in an era when you have at least 4 chargers for four people )! But in any case, this does not prevent us from returning!
What I liked the most was that, being away from the city and out of season, I really enjoyed the tranquility that there is.
The fact that the doors were making a lot of noise, which was decided with w40. and that the air from the apartment next door made a lot of noise, which echoed in my room when I cut my hair, which was very annoying as they slept all night with open air.
The hotel offers great views and the staff are very attentive. (Suzanne)
There is a lot of maintenance missing. Old and dilapidated premises. This makes the rooms look unclean. TV didn't look good and bed small
I didn't like everything. To the list: Does not correspond to the name of the Resort and to a lesser extent the Spa. Nothing worked, not even the jacuzzi in the pool and even more so in the room called DE LUXE. The room was dirty with no view and the sheets had holes in them. What is typical for a Resort?. I bought the service to spend a winter day at the SPA and as an anniversary gift and I was VERY BAD with my partner besides losing a day of work. Hotel with 0 maintenance, very unreliable. When I said I wanted to speak to the owner and/or manager they directed me the next day to check out (there was only one night watchman at 9am when I left) and they compulsively took payment from my booking card when I wanted to be able to talk about what happened and then make the payment. The bar is only open until 15:00 and there is not a single drink in the DE LUXE room fridge so you can dehydrate in peace. This is a real scam and generates a lot of anger no matter what value they charge. This is a 2 star hotel with great effort. I would like my payment to be canceled or 50% of the cost. This is very ugly, they are deceiving people with UNREAL photos.
View !!! Unmatched
It was a little worn out.
Very good location, facilities, very comfortable bed, jacuzzi in the room. Great view. Attentive attitude of the staff. Aquagym with Georgina.
Little comfort in the heated locker room by the pool. There should be a hair dryer, especially in winter.
The views from all places are wonderful. I really liked the heated pool, the garden and the whole complex. Totally recommended!
For breakfast, it would be ideal to add ham and cheese to make it complete.
really nice view
The pool was heated, the place was dirty, greenery was visible, there was no heating in the locker rooms. Wi-Fi cuts out badly
When you shower, the entire bathroom gets wet. The bar in the fridge was empty. The pool was empty although it is winter now, better to see a full pool.
The jacuzzi in the room is excellent. Hearty and very plentiful breakfast
Everything is excellent, the view is beautiful, the amenities are very good. I just didn't like checking in on time. Since we only arrived for one day and we would like to enter earlier
The best place. Almost the entire complex offers a beautiful view of the lake. It is located 5 minutes from the city center. The suite is spacious. Overall, it was in good condition. Breakfast is fresh and plentiful.
The bed was comfortable, but there was a well showing how old she was. Access to various areas (bar, heated pool, etc.) Difficult with many stairs due to uneven terrain. For the elderly or people with disabilities. Since the breakfast room is not very large, it is very crowded at certain times.
Warm place .. good attention .. very good food .. good home cooking .. nice scenery and quiet .. we arrived happy
The location of the hotel. Amazing!!!! The breakfast is very varied!
Suggestion: the address in google maps does not match the real one
Park and outdoor pool. Great view
Lack of room service and indoor pool
The lakeside location and the views are amazing. The services are impeccable. The food is simple but homemade at a good price. Very comfortable room and bed. The staff are very friendly and willing to solve problems. The cook is a genius.
Loud music is played by the pool and breakfast area from morning until night. It's a shame, because you are going to admire the landscape and look for the silence of the mountains. There was a slight pressure of cold water in the room we touched.
I liked the comfort of the apartment, the landscape, the pool. Attention in general. Very nice place, terrace, very good view from the bedroom.
The safe did not work. And, despite my statement, they did not solve it for me. The outer walls of the apartment were broken. This is the detail, although it is a quiet place, it is disturbing. I was not provided with shampoo. These are opportunities for improvement.
views, location, pool
breakfast was not the best
entrance from the route
View, room. Excellent: the attention of all who are part of the hotel, tranquility. We liked it very much. We plan to return.
Staircase, gym very run down but nothing major otherwise a sight