Guest reviews about Hotel Provincial

room view

The water in the outdoor pool is very cold.

The procedure for reserving a table in a restaurant or for breakfast is somewhat bureaucratic.

A detail that the hotel didn't take into account during our two night stay on February 21st and 22nd. Upon check in we are informed that due to covid protocol room service is available every other day. One day yes and one day no. In our case, we did not have housekeeping. On the morning of the 22nd, the room was not cleaned, and on the morning of the 23rd we checked out at 10 am. It is noteworthy that everything we asked for (towels, toilet paper, etc.) was replaced immediately.

Although the hotel cannot be entirely faulted, we did not have air conditioning or access to the dining room for 3 days at 41°C and without water for several hours. I requested a bonus on this, no response yet.

Room service, curtains in poor condition, AC and hair dryer didn't work. Request to cancel a booking through a booking despite knowing that a penalty will be applied in this case. How the dollar value is calculated according to the booking made at the time of booking. Despite the fact that they agreed through Booking with dinner included, the hotel decided that only the main course was included in dinner. In particular, he has very poor management, since the hotel is in a provincial concession, the concessionaire avoids expenses and tries to take advantage of the savings. It's a pity because the hotel, its location and staff are great, but it doesn't make up for the deterioration and poverty of the management.

Delay in leaving hot water in the room, dirty curtains and some poorly cooked dishes from the kitchen service

Any

happy with what was provided

lack of service

It has so many glazed spaces without curtains that in summer it would be very necessary to make the interior more cozy (for example, the breakfast area).

I started booking the hotel in October 2019, no response. I repeated my request in November, I did not receive a response. I repeated in December and received no response. I complained about the mail. I have not received a reply. In December, I received a notification from booking that there are special non-standard rooms and there are two of them left. I arrived at 13, they didn't give me a room. I had dinner, asked for a room. I was made to wait because I didn't have a cleaning permit. When I arrived I asked the cleaning lady and she told me what the room was. I have been free since yesterday. This is not being done. When I entered, there was dirt on the balcony and in the room... I asked them to clean it up. When I turned on the air, water started dripping from the ceiling, I reported this to the reception, there was a puddle on the carpet. Like every year - I've been a customer for several years - the end of the year dinner was prepared. I wasn't invited. Cucurri, thanks to the attention of a front desk guy who has known me for many years, handled the management and saved a seat for me on the 31st. After breakfast, I asked for a seat at the bar to work and hook up my NB. I was told the bar didn't open until 11. I asked for a seat and you know the receptionist told me I work there and she pointed to a coffee table for less than 30 cents. from the floor and there I had to work crouching like a dwarf. The next day, thanks to the attention of the breakfast staff, I was able to do so in the breakfast room. The door that connected the bar to the patio and the pool was closed, which interfered with the normal and direct service we always had between the pool and the bar to eat, drink, snack, dine, etc. etc.. and didn't run either. They charged me $45 for dinner on New Year's Eve. sweetyyyyyyyyyyyyyyyyyyyyy They made us come in at 22:20, being called at 21:30 we made a toast at 12:00 without having time to eat the main course. Withdrawal of more than $ 31,000 expenses at the hotel for three days. I was going to spend the end of the year a few years ago for the services, the pool, the barbecue area and the beauty of the hotel, etc., etc. but this year is very bad

Turkish bath was not working and we were not informed about it. The breakfast could have been better considering the quality of the hotel - we felt it was missing a lot of food options except that all tables are shared.

Room

Towels in the rooms....could be improved.

The "few fruit sweets" breakfast could have been prepared by hand, and for my taste, cups on the table, large glasses for juice and squeezed juice.

The use of shared spaces is optional. They have "new standards" that do not provide for warm service. The breakfast could be improved. He lacks the truth. There is no fruit, no variety of fresh cakes like before. No eggs, no proteins. No atmosphere/"party" climate, no good vibe at the pool, no music, no cocktails or drinks offered. The new management is disgusting. Shame the hotel is great. Super warm staff, but they don't strive to provide a service according to its value/value x stay. There is no recreation area for children, which creates an intrusion into the space intended for relaxation, such as the spa and lobby.

When we returned from dinner, we saw that a flexible hose was disconnected from the sink, we changed the room (we returned to collecting things, etc.) The new room had red stains in the bathroom, crushed mosquitoes on the door and the curtain was dirty. No one came forward to apologize for the inconvenience of moving rooms in the middle of the night, and no favors were offered in price or service. The bathrooms have rust on the faucets and the cold water from the shower comes in pulses, making it difficult to shower comfortably. The rest was good.

old taps, clean but old towels. must match a 4 star hotel

Very small room and bed. Change bathroom faucets. I didn't close the window. Bad shading. Lots of noise in the room which was annoying. Bad air conditioner. poor breakfast. This is not a 4 star hotel as advertised.

The outdoor pool was closed when the weather allowed. Spa didn't work well, sauna and steam bath

That at any time there was no hot water for mate

The air conditioner was very soft One afternoon there was no hot water I filed a complaint but was not given a discount

Request a room upgrade. The room was large, bare walls with paint defects. Very small TV; safe too: armor on top does not fit. Quite uncomfortable bathroom.

Entry at 15:00. and check out yes or yes at 10am. and they do not accept you to use the facilities after check out time in the case of a heated pool and other facility outside of the room for insurance reasons. They charged more than what we were told on the booking ($4800.64 at a value of 3867+810) claiming the booking was making adjustments based on the dollar.

Bathroom: Abandoned faucets (with rust and scale), poorly placed bathtub, separate shower without light, amenities could be improved. Spa: Small capacity for the number of guests and lack of staff. In a room for 4 people put towels for 2 and we had to demand them twice. Small double beds.

Missing items during breakfast

Very ugly habitat with lots of humidity. The room was not clean, dirt in the openings of time. The worst was the breakfast. The hotel was full, and everything was supplied by one employee, who, in fact, could not replace anything. We went down half an hour before closing and there are no cups, spoons, nothing to eat, a broken coffee maker, a disaster for the hotel, that is, I'm still waiting for the electronic bill. sorry everything

Just because the hotel is good is not enough to make it a 4 star, the rooms are good but not even to heat water or a coffee maker like 4 star hotels do, they offer nothing but a small indoor pool which overcrowded and not allowed to move except sauna and hydromassage. Then they don't have anything for entertainment, I don't recommend it too for kids. The price is very high for what they offer, normal breakfast. Completely overrated.

Standard breakfast and very small indoor pool.

This should improve focus and control over breakfast. No need to claim that the coffee is cold and wait 15 minutes for it to be served at the right temperature, or consult and wait 40 minutes to get yogurt that was never delivered (07/25/19). Similarly, I noticed significant delays in service during dinner, perhaps due to insufficient staff serving it. It should be avoided that the logical and respectful question associated with this stems from the irreverent attitude of the service staff towards the guests.

There was noise from the pipes in the room, which was solved by removing the heating in our room. They also compensated us with a discount for the entire stay.

Just polite water. Pool towels must be returned to the hotel reception.

I booked a deluxe room because it had a hot tub and it didn't have one prior to claiming, the answer was that out of 4 rooms only 2 had hot tubs and I paid the same. It didn't feel right or fair to me. I like to pay for what is really there.

To start with, a four star hotel can't have a mini bar in the room...then with what they charge they can't have TV service and the TV that is in the rooms! If you provide a heated pool service, offer the service accordingly... And if you don't allow people to drink mate, specify!

That Booking sends the price without VAT, but when paying at the hotel it is much more expensive

I was struck by the lack of buttons for delivering luggage to the rooms, here the value for money service does not work in my opinion.